Day 2 - Health Metrics World Conference 2017

Day 2
Contents / page number:
2 - Ben Myers, Retirement Living Council
8 - Dr Gabby Fennessy, VMIA
22 - Luke Fitzgerald, MPS Australia
53 - Stuart Telha, Telha Clarke
78 - Ivan Seow - Yellowfin

8-Points for improving
Retirement Living
Presented by:
Ben Myers, Retirement Living Council

www.healthmetrics.com.au
What is a retirement village?
RETIREMENT VILLAGES
• Different legislation in each
State and Territory
• Most residents fully independent
• 88% of dwellings 2+ bedroom residences
• All living costs funded by residents
• Designed for residents 55+
• Cost to Government = $0
RESIDENTIAL AGED CARE
• Regulated nationally (Aged Care Act 1977)
• Only provides respite and full-time care to
non-independent residents
• Single or shared rooms
• Most costs subsidised by Government
• Eligibility determined by ACAT assessment
• Cost to Government = $12.7B by 2022

Retirement villages in Australia
• 2,200 villages
• 140,000 Independent Living Units (ILUs)
• 184,000 residents
• Average entry cost is 67% of median house price
• Average resident is 80 years old
• Average village is 24 years old

Australia’s ageing population

8-point plan
1. Support nationally consistent retirement village legislation and contracts.
2. Ensure there are transparent and easy-to-understand descriptions in
contracts of entry pricing, ongoing service fees, reinstatement costs and fees and
payments relating to departure, so residents have certainty about the costs
associated with living in a retirement village.
3. Encourage all potential residents to seek independent legal advice before
signing a contract, and work together with government and the legal profession to
make this happen. We will also encourage potential residents to share this
information with family members and trusted advisers.
4. Improve training and professional support for village managers, sales people
and other staff who engage directly with current and potential residents.

8-point plan
5. Commit to improve industry village accreditation standards and coverage,and
support governmentinitiatives to make accreditation a mandatory requirement for
operating a village.
6. Work with the Australian Retirement Village Residents Association to implement an
industry Code of Conductto set and maintain high standards about the marketing
and operation of villages, as well as dispute managementprocedures for all operators
and residents.
7. Commit to the establishmentof an efficient and cost-effective government-backed
independentdispute resolution process,such as an Ombudsman orAdvocate,for
disputes that are unable to be solved at a village level.
8. Maintain and strengthen the relationship between the industry and the Australian
Retirement Village Residents Association to make sure resident issues are clearly
identified and addressed.

Potential risks and safety
issues for health services
in home care and other
aged care services
Presented by:
Gabby Fennessy, Victorian Managed
Insurance Authority

Beyond incidents and accreditation

How does quality relate to risk?
Risk Quality

Quality in Aged Care
Falls
Delirium
Resident
violence
Wandering
Nutrition
Chronic
Disease
Polypharmacy
Gastro
Skin
integrity

Resident
Resident safety focus

Strategic and Operational Risk
Strategic Risk
Risk associated with strategy
selection, execution, and
modification over time,
resulting in achievement of
overall objectives/outcomes
Operational Risk
Risk connected with the internal
resources, systems, processes and
employees of the organisation.
Strategic Plan
Business Plan

Operating Environment
Vulnerabilities
Standards &
Accreditation
Financial
Sustainability
Infrastructure
Organisational
Culture and
Strategic
Governance
Inter–Agency
Relationship
Management
Workforce
Cyber Security
Information
Technology and
Communication

Roles, responsibilities and reporting
Board
Executive
Business Unit
Strategic and Extreme
operational risks
Key operational and
strategic risk information
Audit & Risk Committee/
Clinical Governance
Committee
Senior Management
Team
Line managers &
Specialists
Operational, strategic risk
and risk response per
business unit
Volume of Risk Information

Governance responsibilities
Corporate
Planning
Risk Management Framework
Obligations
Quality
Functions /
Structures
Risk
Management
Governance
Board
Stakeholders

Case study

Bringing together lessons
• Adverse events
• Coroner
• Complaints & feedback
• Literature, especially what the evidence is saying
• Industry and expert leaders
• Family & resident advocates

Ways to reduce risk, harm and foster quality
• Apply contemporary , evidence based care
• Resident as a ‘person’, protect/ promote their interests & autonomy
• Multidisciplinary teamwork; frequent, practical training to improve competencies
• Prepare staff to manage frail residents : minor trauma= dramatic life threatening
consequences
• Appropriate model of care
• Learn from adverse events and be transparent
• Active identification & managementof staff performance,competence & credentials
• Engage with partners in care such as general practitioners
• Building organisationalculture
• Flexibility to manage surge in demand, roles & responsibilities e.g. Infectious
outbreaks
• Operate as a 24/7 service Ibrahim, J (2017) ResidentialAged
Care Communique 12(3) VIFM

For further information
www.vmia.vic.gov.au

Presentation Title:
Improving Consumer
Medication Compliance
Presented by:
Luke Fitzgerald, CEO, MPS

WHY DO WE WANT TO
IMPROVE CUSTOMER
MEDICATION COMPLIANCE?

Expansion
growing to
3m by 2026
Unpenetrated
market of 1.9m
people
Serviced
market
0.5m patients
Only 25% of
potential
customers use
DAA’s.
UNTAPPED OPPORTUNITIES

DID YOU KNOW?

That’s like going from…

IMPROVED CUSTOMER COMPLIANCE MEANS
MINIMISE
RISK OF
INCIDENTS
BETTER HEALTH
OUTCOMES
PROLONGED
LIFE
SAFETY AND
ACCURACY

IMPROVING
QUALITY OF LIFE
SAFETY AND
ACCURACY
RESIDENTS
DON’T WANT TO
BE
HOSPITALISED

MORE TIME
FOR YOUR
RESIDENTS TO
ENJOY LIFE
INCREASED
INDEPENDENCE
THE
IMPORTANCE
OF BEING
ABLE TO
ENJOY
ACTIVITES

INDIVIDUAL
REDUCED HOSPITALAND
MEDICATION COSTS
GOVERNMENTMORE MONEY
FOR YOUR
RESIDENTS TO
USE ON
ACTIVITES

IMPROVED CUSTOMER COMPLIANCE
MEANS
MORE TIME TO
SPEND WITH
FAMILY
CARING ABOUT
FAMILY MEMBERS
PEACE OF
MIND FOR
FAMILY
MEMBERS

WHAT IS AVAILABLE TO THE
AGING POPULATION IN TERMS
OF SUPPORT

SUPPORT SYSTEMS
COUNCELLORS
GP’S AND DOCTORS
PHARMACIES AND
PHARMACISTS
NURSING HOME CARE
STAFF
FAMILY AND FRIENDS
TECHNOLOGY TO
MANAGE MEDICATIONS

PRODUCT OPTIONS FOR DAA’S
BLISTERS
OPTIONS
PACKETTES AND

TIME SAVED DIVERTED TO PATIENTS

TECHNOLOGY TO MANAGE MEDICATIONS

TECHNOLOGY TO MANAGE MEDICATION

HOW DO WE IMPROVE
CONSUMER COMPLAINCE?
• Understand who the Consumer is
• Understand what the Consumer’s
needs are
• Understand how to address the
Consumer’s needs
Introducing
the MPS
Personas

Mary Bob
Jenny
UNDERSTANDING THE CONSUMERS

HAVE YOU MET JENNY?
Identify Jenny
She is a Carer or
Worried about her
elderly parent/s
Concerns
- Wants to keep her parents at
home as long as possible.
- Has concerns elderly family member taking
wrong medication or becoming non-compliant/ will
not take medication / will need to be involuntarily
put in a home
MPS Addresses Jenny’s concerns
by appealing to:
- Peace of Mind
- Safety and Accuracy
- Maintenance of parent’s lifetime
- Minimise parent’s risk of
medication incidents
MPS Product
MPS Packettes
MPS Blister options

HAVE YOU MET BOB?
Identify Bob
Retired / Active
Senior.
Sometimes
forgets to take his
medication
Concerns
- Does not want to go into / be placed in an
Aged Care Facility
- Wants to enjoy retirement and stay active but:
- Forgets to take medication on time
- Doesn’t always take the correct dose of medication
- Finds it hard to carry multiple medications with him
MPS Addresses Bob’s concerns
by appealing to:
- More time to enjoy life
- Maintain lifestyle
- Minimise risk of incidentsMPS Product
MPS Packettes

HAVE YOU MET MARY?
Identify Mary
Mind is strong but
has poor mobility /
struggling with daily
activities.
Concerns
- Losing independence
- Wants to stay at home as long as possible
- Not able to sort own medication
- Unable to use pop-out packs
- Unable to use self-manage packs due to the lids
MPS Addresses Mary’s concerns by
appealing to:
- Personalised and Convenient
- Regaining Independence
- Ease of use – no fiddly lids
- Minimise risk of incidents
MPS Product
MPS Packettes

MPS PARTNERS

EXAMPLES OF WORKING TOGETHER FOR BETTER
HEALTHCARE SOLUTIONS

THERE IS A BETTER WAY

Designing for the consumer:
Retirement & Residential Aged Care

Healthy Living Design Integrity Innovation

• Lifestyle & wellbeing
• Positive human interaction
• Healthier, happier lifestyles
• Listening to our clients brief
• Reviewing site context
• Future proofing for residents
• Using technology as aid
• Human touch driving creativity
• Research & trends
Healthy Living Design Integrity Innovation

Location & Lifestyle
Hospitality
Services
Health & Wellbeing
Flexibility & Choice

Inner City – Leading Industry Examples
• Location critical to enable aging in place for
downsizers and residents requiring care
• Active lifestyles & Travel
• Integration with local community
• Density & Acceptance
Albert Rd – Australian Unity Rathdowne Place – Australian Unity Adelaide – Uniting Communities

Middle Ring – Leading Industry Examples
St Joseph Mews– Catholic Homes Vaucluse – Mark Moran
Cardinal Freeman – Stockland
• Revitalising sites.
• Bigger apartments designed to
silver or gold standard for Livable
Housing Design Guidelines.
• Community Connectivity

Greenfield/Countryside – Leading Industry Examples
• Density amongst landscape setting
• Community inclusion & interaction
• Resort style of living
• Facilities drawing broader community
• Quality design outcome
Wadswick Green, Corsham UK

Steepleton, Cotswolds UK – Pegasus Life
Greenfield/Countryside – Leading Industry Examples
• Drawing reference to architecture of its
surroundings
• Connectivity through the the project
• Local materials

• Café & restaurant open to public
• Kitchen & chefs on display
Audley Inglewood, UK

Battersea Place London, UK
• Chauffer and village rentals
• 24 hour concierge facilities
• Food offerings

• Resort style offering

Audley Binswood, UK
• Gyms & juice bars

• Serviced apartments
• Independent living with care in the
background
• Interchangeable apartments
• Multi-purpose spaces

• Quality. Downsizing, not downgrading

• Quality in care design
• Designing bathrooms to be flexible

• Connections without segregation
• Doesn't feel like a hospital
• Encourage movement
• True flexibility & choice
De Hogeweyk, Netherlands

• The things you have always had and
loved are on offer

• Themed courtyards
• Personalise. You can have your own
belongings in your space

Future of Analytics
Presented by:
Ivan Seow
Global Product Marketing Manager @ Yellowfin

Background

Health Metrics & Yellowfin partnership
Health Metrics provides hosted/non-hosted solutions for aged care facilities – a leader in the
ANZ market
Embedded into the eCase BI solution since 2006
Offering customers the opportunity to explore their data & perform analysis on dashboards

Key Benefits
• Holistic overview of the business
• Qualifying key metrics surrounding daily operations
• Resource allocation and funding
• Daily / weekly reporting for management
• Benchmarking – high level vs. detailed care journey

Nature of analytics today (if you’re lucky)
• Analytic Dashboards (Operational, Analytical, Strategical)
• Drilling into detailed information – analyzing vertically and horizontally across sources
• Sharing and Broadcasting across devices for multiple users
• Alerts via rules engine
• Actionable BI
• Storytelling

Market trends
• 3 Vs (Volume, Variety, Velocity)
• Shift from “What happened?” to “Why did it happen?”
• The ability to ask more questions, better questions

What do I need to know?

Finding the needle quickly
…but the haystack is growing!
The “analysis” portion of BI is still driven by manual data discovery

Bringing AI to BI
“Industry analysts predict that by 2020, AI* technologies will be virtually pervasive in almost
every new software product and service.”
*More like Machine Learning and Advanced Statistical Models for now

Beware of the snake oil salespeople
Get educated in this emerging area
Be prepared for the confusion!

“Artificial Intelligence is everywhere!”
Weak AI versus Strong AI
What does it mean? What’s the difference?

From horses to horsepower
What is the future of AI in analytics?

Our Vision: Get to the Why Faster
Automated Insights where:
1. Human decisions still take center stage
1. Machines do everything else for you!

Our Vision: Get to the Why Faster
We believe that:
• Automated Insights needs to be grounded in Context
• Insights have to be user driven
- Direct human interaction
- Recommendation engine
• Discovery and Action are a continuous cycle

What are industry experts saying?
“Augmented analytics, an approach that automates insights using machine learning and
natural-language generation, marks the next wave of disruption in the data and analytics
market.”
“It will transform how users interact with data, and how they consume and act on insights.”
Gartner, Augmented Analytics is the Future of Data and Analytics

Get to the Why Faster: how are we doing it?
3 Use Cases
1. Data Analyst Assisted Data Discovery
2. Business User Instant Insights
1. All Users Automated Insights*

Transforming the analytic workflow
• Data Analyst creates the story
• Business User adds commentary and shares
• Automated Insights creates a conversation over time by learning user behaviour

Use Case Workflows

Removing the haystack
• Automated Data Discovery
• Smart Visualizations
• Set Analysis
• Narratives via Natural Language Generation
• Ranked Insights

Instant Insights for the Business User

Instant Insights

Assisted Discovery for the Data Analyst

Removing the haystack: initial outcomes
• Greater visibility around high risk events – the drivers, why it happens, etc
• Faster deployment of corrective measures, therapies, and service supports
• Insights around the appropriate access to aids, equipment, programs
• …and much more!

Future and beyond
• Embedded within your process workflows and platform
• Natural Language Search
• Conversational & Personalized Analytics

Thank you
Come visit us at our booth – let’s talk!

Day 2 - Health Metrics World Conference 2017

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