On Open Day, we share our activities of the month with each other and the community. It's when we take a step back and see where we stand. Here's our Open Day for March 2019.
43. Auto Assignment--
! Looking up all the issues took us almost all the day.
! We used to complete writing half the mail and then realise it
has been answered already by some other person on support.
44. Two kinds:
1. One Issue - Multiple Messages.
2. Multiple Messages - One Issue.
Duplicate Issues--
51. Help Articles
• Remove Columns/Fields From Print Format: https://
frappe.erpnext.com/kb/customization/purchase-order-
printed-field
• How To Add Master Link and Fetch Data from the same:
https://frappe.erpnext.com/kb/customization/how-to-add-
master-link-and-fetch-data-from-the-same
78. Bug Fixes
2
• Fix for blog post having content as html
• Formatter issue in print grid template
• Auto email report issue fix
• Patch to replace null values with zero with datatype INT, FLOAT, DECIMAL
• Removed relieving date validation from additional salary
• Fix to allow creation of accounts in child company
• TDS payable monthly report fix
95. Support Month
● Duplicate issues, 2x efforts.
● Implement smarter issue tagging.
● Start enforcing SLAs for internal Q&A.
● Some issues still unanswered or unattended since more than ⅔ weeks.
96. ● Fetch Communication from Server via scheduler job.
● Set last sync time to every support issue after successful communication sync.
● Client Reply and Issue Closing from client side to server done using Frappe Client.
● Send request to sync communication when issue opened.
● Sync issue when opened if last sync is greater than 15 mins.
● Show “Couldn't connect to ERPNext Support. Please try again in sometime.“ If
connection can’t be established.
● Support Bot to “System Manager” to fetch Email Communications due to User
Permissions.
● Sync communications on Reply press.
ERPNext Support App
113. Other Tasks (Enhancements)
➢ Ordered Items to be Delivered
➢ Ordered Items to be Billed
➢ Purchase Order Items to be Received
➢ Purchase Order Items to be Billed
121. Partner Training
We did two online - sessions for onboarded partners
1. Partner Portal - 20 Participants
2. Product Training (Basic of Accounting in
ERPNext - 22 Participants
141. Support Activity
• Fixed pricing rule mixed conditions for POS.
• Added cost center filter in AR/AP reports.
• Added ScontoMaggiorazione (additional discount),
DatiOrdineAcquisto (Customer PO’s number) and
DatiDDT (Delivery note number) tags in e-invoice xml.
• Added HSN code in the stock entry detail doctype.
• Updated territory values in the sales invoice for selco.
• Fixed user permissions data for the selco.
• Updated packing item’s warehouse from the backend
and reposted delivery note entries for selco.