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BREAK THROUGH THE CLUTTER
Create a Social Content Plan in Four Steps
November 13, 2012


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LAURA KISAILUS
Source:	
  Domo.com
Cut through the noise
Be the creative packaging + the toy inside!
Models
  Skills
 Process
Examples
Creativity at 70 mph
Social media content is a lot like advertising
Today’s model
Modern communication model


•Who	
  is	
  most	
  interested	
  in	
     •What	
  pla8orms	
  will	
  you	
       •What	
  are	
  you	
  goals?
your	
  brand?                               use	
  to	
  tell	
  your	
  story?
                                                                                      •What	
  are	
  your	
  users	
  
•Why	
  do	
  they	
  care?                  •What	
  messages	
  are	
  most	
       goals?
                                             relevant?
•What	
  mo3vates	
  them?
                                             •How	
  can	
  you	
  adapt	
  for	
  
•What	
  role	
  does	
  your	
  brand	
     modern	
  media	
  
play	
  in	
  their	
  life?                 consump3on?
4 steps to a social content plan
*Assumptions…
   You	
  know	
  your	
  audiences

   You	
  know	
  your	
  brand	
  personality

   You	
  know	
  your	
  goals

   Today	
  we	
  will	
  focus	
  on	
  owned	
  and	
  shared	
  media
Steps at a glance
1.Segment	
  audiences	
  and	
  pla=orms

2.Iden?fy	
  the	
  context	
  mix

3.Op?mize	
  the	
  content	
  formaCng

4.Create	
  content	
  calendars
1. Segment audiences and platforms
How is social media content like taste buds?
  I	
  want	
  to	
  be	
  educated
  I	
  want	
  to	
  be	
  shocked

  I	
  need	
  convincing
  I	
  want	
  to	
  laugh
  I	
  want	
  to	
  be	
  inspired
  I	
  am	
  curious
Audience personas
Page post targeting
Develop a hub-and-spoke model
 Don’t overwhelm yourself. Don’t underwhelm your community.
Platforms with purpose
2. Identify context mix
What kind of party are you hosting?
Content topics
                  What	
  are	
  you	
  pos-ng	
  about?

   Standard	
  topics

   Specialty	
  topics

       Campaigns	
  and	
  events
Content types
               How	
  are	
  you	
  pos-ng	
  about	
  it?

   Educa?onal
   Entertaining
   Engaging
   Inspiring
   Calls	
  to	
  ac?on
   Randomness
Social content matrix
                                                           Types
                              Educa-onal                  Engaging                      Inspira-onal                     Call	
  to	
  ac-on



         Global	
  Health   Infographic	
                                                                              The	
  malaria	
  vaccine	
  
Topics




                            documen-ng	
  top	
                                                                        will	
  be	
  ready	
  soon!	
  
                            malaria-­‐ridden	
                                                                         Sign	
  up	
  for	
  more	
  
                            countries                                                                                  alerts!

         Educa-on	
                                 A	
  blackboard	
  with	
  
                                                    a	
  child	
  wri-ng:	
  
         Reform                                     How	
  will	
  you	
  
                                                    improve	
  my	
  
                                                    educa-on?	
  
         Obesity	
                                  Specialty	
  Contest:	
   Showcasing	
  states	
  
                                                    Download	
  our	
  30-­‐ or	
  coun-es	
  that	
  
         Preven-on                                  day	
  nutri8on	
  guide	
   have	
  reached	
  a	
  
                                                    and	
  pin	
  pics	
  of	
  your	
   milestone	
  with	
  an	
  
                                                    favorite	
  meal.                    image	
  to	
  support.
3. Optimize content formatting
Quick bites of visual media
Quick bites of visual media
Partnerships
Partnerships
Brand your content
Calls to action
Calls to action
Curation
Curation
Inspirational and emotional
Personal
Fresh and dynamic content
Relevance
Social landing pages
Social landing pages
Social landing pages
Social web content
Firing on all pistons!
4. Create content calendars
Look through a telescope with one eye,
   and a microscope with the other.
Plan
Plan
Timeliness
   Consider	
  your	
  audience’s	
  
    geographic	
  distribu?on

   Know	
  that	
  each	
  pla=orm
    is	
  unique

   Heed	
  best	
  prac?ces

   Measure	
  and	
  test,	
  
    test	
  and	
  measure

   Breathe!
Cut through the noise
Steps at a glance
1.Segment	
  audiences	
  and	
  pla=orms

2.Iden?fy	
  the	
  context	
  mix

3.Op?mize	
  the	
  content	
  formaCng

4.Create	
  content	
  calendars
Questions?
     Laura Kisailus
lkisailus@forumone.com


   Resources
forumone.com/Clutter

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Create a Social Content Plan in 4 Steps

Editor's Notes

  1. \n
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  13. \n
  14. \n
  15. \n
  16. \n
  17. \n
  18. \n
  19. \n
  20. \n
  21. not one size fits all, but tells the complete story when viewed comprehensively \n
  22. Recently, Facebook page announced owners with more than 5,000 fans will soon have access to advanced post targeting options including age, gender, relationship status and education.\n
  23. The center should be a platform you own and control.  Your website should have a domain name that you own.  Building a long-term web presence on a social media site where you don’t control the terms of service can be costly.  Remember a few years ago when MySpace was the greatest thing going?  Although still in use, it is not as popular today. What if you built your presence mainly there? With the constant changes in the social media arena, it is important to also link back to your hub where you decide the content and the presentation.\nSearch is really important.  Very few people still pull out the paper phone book to look for products and services. People may find out about you from Twitter or Facebook or word-of-mouth, but they still Google you as well.  Google is the number one place consumers look online for information about a local business, and Google’s market share of US search was over 66% as of February 2012.  Your business has to be found on Google and your website (with content that is regularly updated) is the best way to make sure that happens. Your content on social media is important for customer engagement and can increase your website’s ranking, but if your primary content is only on social media sites or in email lists it is not as visible to Google and new customers won’t find you.\nYou have more flexibility in your social media strategy.  Rather than try to get all social media platforms started at once, I recommend you choose one or two to start with. As necessary, you can add spokes as you get more comfortable with social media and start to see results. You can experiment with new platforms like Pinterest or Instagram if that is where your customers are. You can abandon spokes which do not deliver results for your goals without having to redo your whole strategy.\nIt easier to coordinate your message across the various social media platforms using a hub and spoke system.  You don’t want to repeat the exact same content on each platform, but neither do you want to create silos of information that are not related.  In an upcoming post I’ll talk further about using an editorial calendar to also help with this coordination.\n
  24. \n
  25. \n
  26. Establish your voice before you tell your story…\n
  27. buffet table, not something for everyone, make it intentional\n
  28. Education: how-to guides, facts, interviews\nEntertainment: humor, action, drama\nEngagement: questions, trivia, real world events\nInspiration: success stories, quotations, milestones\nCalls to action: do this now\nRandomness: impromptu posting\n
  29. Education: how-to guides, facts, interviews\nEntertainment: humor, action, drama\nEngagement: questions, trivia, real world events\nInspiration: success stories, quotations, milestones\nCalls to action: do this now\nRandomness: impromptu posting\n
  30. Once we know what the themes of our content will be the next step is understanding how we will bring it life through the various mediums. Think of content as an object that can communicate the same message in a number of different formats.\nFor example research report used to educate your target audience could be provided as a blog post (or series of blog posts), a white paper, a slide show and even a video.\n
  31. \n
  32. \n
  33. \n
  34. \n
  35. \n
  36. Once we know what the themes of our content will be the next step is understanding how we will bring it life through the various mediums. Think of content as an object that can communicate the same message in a number of different formats.\nFor example research report used to educate your target audience could be provided as a blog post (or series of blog posts), a white paper, a slide show and even a video.\n
  37. Once we know what the themes of our content will be the next step is understanding how we will bring it life through the various mediums. Think of content as an object that can communicate the same message in a number of different formats.\nFor example research report used to educate your target audience could be provided as a blog post (or series of blog posts), a white paper, a slide show and even a video.\n
  38. \n
  39. Once we know what the themes of our content will be the next step is understanding how we will bring it life through the various mediums. Think of content as an object that can communicate the same message in a number of different formats.\nFor example research report used to educate your target audience could be provided as a blog post (or series of blog posts), a white paper, a slide show and even a video.\n
  40. Path scored a homerun here, garnering more than the usual likes and shares. Usually <50 likes\n
  41. \n
  42. – curiosity, thirst for more content\n
  43. Brand promise\n
  44. \n
  45. \n
  46. \n
  47. \n
  48. Brand promise\n
  49. \n
  50. Now we have our conversation topics (content themes) and we know how we are going to communicate them (content assets) the final step is developing a content schedule as to when, where and how we are going to distribute them.\nWe’ve found simple is usually best for this and a simple calendar that highlights when each content asset will be distributed works best.\n \nmapping of relevant events, marketing efforts, holiday specials\n
  51. Now we have our conversation topics (content themes) and we know how we are going to communicate them (content assets) the final step is developing a content schedule as to when, where and how we are going to distribute them.\nWe’ve found simple is usually best for this and a simple calendar that highlights when each content asset will be distributed works best.\n \nmapping of relevant events, marketing efforts, holiday specials\n
  52. Now we have our conversation topics (content themes) and we know how we are going to communicate them (content assets) the final step is developing a content schedule as to when, where and how we are going to distribute them.\nWe’ve found simple is usually best for this and a simple calendar that highlights when each content asset will be distributed works best.\n \nmapping of relevant events, marketing efforts, holiday specials\n
  53. Mike Lewis, Stand Out Social\n
  54. \n
  55. \n
  56. \n