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Contact:          Investor Relations      Media Relations
                                                                           William Pike            Ray O’Rourke
                                                                           212-761-0008            212-761-4262


                                                                            For Immediate Release




Morgan Stanley Reports First Quarter Net Income of $848 Million;
Return on Equity of 16%


NEW YORK, March 26, 2002 -- Morgan Stanley (NYSE: MWD) today reported net
income of $848 million for the quarter ended February 28, 2002 -- 3 percent lower
than the fourth quarter of 2001 and a 21 percent decline from the first quarter of
2001.1 Diluted earnings per share were $0.76 -- compared to $0.78 the previous
quarter and $0.94 a year ago.


First quarter net revenues (total revenues less interest expense and the provision for
loan losses) were $5.3 billion -- 13 percent ahead of fourth quarter 2001 and 16
percent below first quarter 2001. Non-compensation expenses declined 17 percent
from the previous quarter and were 19 percent lower than a year ago.2 The
annualized return on average common equity for the current quarter was 16 percent.


Philip J. Purcell, Chairman and CEO, and Robert G. Scott, President, said in a joint
statement, “Business continued to be slow, particularly in investment banking and
retail securities. But all things considered, we are very pleased with our results.
Our people have done an excellent job in controlling costs and managing risks, and
our 16 percent return on equity is an outstanding achievement in this environment.
We are well positioned for earnings growth in a stronger global economy.”




1
  All amounts for the quarter ended February 28, 2001 exclude a net after-tax charge of $59 million, or $.05
per share, resulting from the adoption of SFAS 133 on December 1, 2000. See page F-1 of Financial
Summary, Note 1.
2
  Fourth quarter 2001 non-compensation expenses exclude certain costs associated with the Company’s
aircraft financing business.
SECURITIES
Securities posted net income of $539 million, 31 percent lower than last year’s first
quarter. The decline reflected lower net revenues across most of the Company’s
securities businesses. Fixed income sales and trading was an exception, with higher
net revenues than last year’s very strong first quarter. The effect of the overall
decline in net revenues was partially offset by a 22 percent decrease in non-
compensation expenses.
• In institutional sales and trading:
      -    Fixed income sales and trading net revenues were $1.1 billion, a 6 percent
           increase from first quarter 2001. Revenues from interest rate derivatives
           trading increased strongly from a year ago while revenues from commodities
           and government debt trading were lower.
      -    Equity sales and trading net revenues of $931 million were down 38 percent
           from a year ago, primarily due to reduced trading activity, lower levels of
           market volatility and a decline in primary issuance.
• In investment banking:
      -    Advisory revenues were $292 million, down 35 percent from a year ago.
           The decline resulted primarily from the severe slowdown in global M&A
           activity. Industry-wide, global completed M&A transaction volume fell 72
           percent in the first quarter compared to a year ago.3
      -    Total underwriting revenues declined 25 percent from last year’s first quarter
           to $383 million, due to lower debt underwriting revenues. Revenues from
           equity issuance were up modestly from a year ago.
• In the individual investor group:
      -    Net revenues decreased 16 percent to $1.0 billion, primarily as a result of a
           decline in individual investor participation in equity markets from last year’s
           first quarter levels, and a decrease in margin debit balances.
      -    Total client assets of $588 billion were 8 percent lower than the end of last
           year’s first quarter, compared to an 11 percent decline in the S&P 500 and a


3
    Source: Thomson Financial Securities Data – December 1, 2001 to February 28, 2002.
                                                     2
20 percent decline in the NASDAQ. Client assets in fee-based accounts
            remained at $111 billion.
       -    The number of global financial advisors stood at 14,115 at quarter-end -- an
            increase of 425 for the quarter but a decline of 51 over the past twelve
            months.
• Principal investment revenues of $32 million for the first quarter compared with
       negative revenues of $47 million a year ago.


INVESTMENT MANAGEMENT
Investment management net income was $142 million, 7 percent below last year’s
first quarter. The earnings decline resulted from a decline in average assets under
management and a shift in asset mix from equity to more fixed income and money
market products. A 14 percent decline in non-compensation expenses had a positive
impact on net income.
• Assets under management declined $40 billion, or 8 percent, from a year ago to
       $452 billion, as a result of a decline in market values and net fund outflows.
       Retail assets were $273 billion, $7 billion lower than fourth quarter 2001 and
       $36 billion lower than last year’s first quarter. Institutional assets of $179 billion
       were unchanged for the quarter and down $4 billion from a year ago.
• The Company had 57 funds rated four or five stars by Morningstar, up from 56
       at the end of 2001 fiscal year-end. Among investment managers, the Company
       has the third highest number of domestic funds receiving one of Morningstar’s
       two highest ratings.4
• The percent of the Company’s fund assets performing in the top half of the
       Lipper rankings was 65 percent over one year, 64 percent over three years and
       74 percent over five years.5




4
    As of February 28, 2002.
5
    For the twelve, thirty-six and sixty month periods ending February 28, 2002.
                                                          3
CREDIT SERVICES
Credit services net income was $167 million, 18 percent ahead of first quarter 2001.
The increase was driven by higher net interest and cardmember fee revenues, and
lower marketing expenses. Net charge-offs, however, were higher than a year ago.
• Managed credit card loans of $49.6 billion at quarter end were relatively
   unchanged from a year ago. The interest rate spread widened 152 basis points
   over the same period, as a result of a decline in credit services’ cost of funds.
• Merchant and cardmember fees rose 9 percent to $541 million, reflecting higher
   late fees and an increase in the merchant discount rate. Transaction volume
   declined 1 percent from last year’s record first quarter to $24.1 billion.
• The credit card net charge-off rate increased to 6.49 percent -- 170 basis points
   higher than a year ago. The over-90-day delinquency rate was 3.12 percent
   compared to 2.74 percent a year ago. The increase in the charge-off rate
   reflected continued weakness in the U.S. economy, the adverse impact of the
   seasoning of cardmember accounts and a higher number of bankruptcy filings by
   U.S. consumers.




As of February 28, 2002, the Company had repurchased approximately 4 million
shares of its common stock since the end of fiscal 2001. The Company also
announced that its Board of Directors declared a $0.23 quarterly dividend per
common share. The dividend is payable on April 26, 2002 to common shareholders
of record on April 5, 2002.


Total capital at February 28, 2002 was $61.0 billion, including $22.1 billion of
common shareholders’ equity and preferred securities issued by subsidiaries. Book
value per common share was $18.97, based on 1.1 billion shares outstanding.




                                           4
Morgan Stanley is a global financial services firm and a market leader in securities,
investment management and credit services. With more than 700 offices in 28
countries, Morgan Stanley connects people, ideas and capital to help clients achieve
their financial aspirations.



Access this press release on-line @www.morganstanley.com


                                             ###
                                 (See Attached Schedules)


This release may contain forward-looking statements. These statements reflect
management’s beliefs and expectations, and are subject to risks and uncertainties that may
cause actual results to differ materially. For a discussion of the risks and uncertainties that
may affect the Company’s future results, please see “Certain Factors Affecting Results of
Operations” in “Management’s Discussion and Analysis of Financial Condition and
Results of Operations” and “Competition and Regulation” under each of “Securities,”
“Investment Management” and “Credit Services” in Part I, Item 1 in the Company’s 2001
Annual Report on Form 10-K.




                                               5
MORGAN STANLEY DEAN WITTER & CO.
                                                      Financial Summary
                                                 (unaudited, dollars in millions)


                                                                           Quarter Ended                         Percentage Change From:
                                                      Feb 28, 2002         Feb 28, 2001         Nov 30, 2001    Feb 28, 2001 Nov 30, 2001

Net revenues
     Securities                                   $           3,831    $           4,748    $           3,146         (19%)            22%
     Investment Management                                      605                  688                  596         (12%)             2%
     Credit Services                                            823                  860                  904          (4%)            (9%)
     Consolidated net revenues                    $           5,259    $           6,296    $           4,646         (16%)            13%

Net income
     Securities                                   $            539     $             780    $            529          (31%)             2%
     Investment Management                                     142                   153                 148           (7%)            (4%)
     Credit Services                                           167                   142                 193           18%            (13%)
     Income before cumulative effect
            of accounting change                               848                 1,075                 870          (21%)            (3%)
     Cumulative effect of accounting change (1)                  0                   (59)                  0             *               --
     Consolidated net income                      $            848     $           1,016    $            870          (17%)            (3%)
     Preferred stock dividend requirements        $              0     $               9    $              5             *                *
     Earnings applicable to common shares         $            848     $           1,007    $            865          (16%)            (2%)

Basic earnings per common share
    Income before cumulative effect
          of accounting change                    $            0.78    $            0.98    $            0.80         (20%)            (3%)
    Cumulative effect of accounting change        $            0.00    $           (0.05)   $            0.00            *               --
    Net income                                    $            0.78    $            0.93    $            0.80         (16%)            (3%)

Diluted earnings per common share
     Income before cumulative effect
           of accounting change                   $            0.76    $            0.94    $            0.78         (19%)            (3%)
     Cumulative effect of accounting change       $            0.00    $           (0.05)   $            0.00            *               --
     Net income                                   $            0.76    $            0.89    $            0.78         (15%)            (3%)

Average common shares outstanding
    Basic                                             1,082,380,245        1,089,270,364        1,078,517,918
    Diluted                                           1,112,959,092        1,134,150,225        1,108,980,235
Period end common shares outstanding                  1,101,194,353        1,114,434,549        1,093,006,744
Return on common equity (2)                                   16.4%                22.5%                17.6%

(1) Represents the effects of an accounting change adopted in the first quarter of fiscal 2001 with respect to the accounting for derivative instruments
    and hedging activities associated with SFAS 133.
(2) Excludes the cumulative effect of accounting change.
Note: ertain reclassifications have been made to prior period amounts to conform to the current presentation.
    C

                                                                      F-1
MORGAN STANLEY DEAN WITTER & CO.
                                                Consolidated Income Statement Information
                                                     (unaudited, dollars in millions)
                                                                                Quarter Ended                           Percentage Change From:
                                                            Feb 28, 2002        Feb 28, 2001         Nov 30, 2001     Feb 28, 2001   Nov 30, 2001
Investment banking                                   $               684    $            981     $            805            (30%)            (15%)
Principal transactions:
     Trading                                                        1,122               1,685                  649          (33%)             73%
     Investments                                                       33                 (46)                (104)         172%             132%
Commissions                                                           777                 851                  753           (9%)              3%
Fees:
     Asset management, distribution and administration              1,016               1,109                  982            (8%)              3%
     Merchant and cardmember                                          341                 313                  345             9%              (1%)
     Servicing                                                        541                 427                  567            27%              (5%)
Interest and dividends                                              3,832               7,236                4,116           (47%)             (7%)
Other                                                                 194                 125                  146            55%              33%
     Total revenues                                                 8,540              12,681                8,259           (33%)              3%
Interest expense                                                    2,936               6,172                3,282           (52%)            (11%)
Provision for consumer loan losses                                    345                 213                  331            62%               4%
     Net revenues                                                   5,259               6,296                4,646           (16%)             13%
Compensation and benefits                                           2,488               2,839                1,420           (12%)             75%
Occupancy and equipment                                               200                 218                  217            (8%)             (8%)
Brokerage, clearing and exchange fees                                 179                 167                  183             7%              (2%)
Information processing and communications                             320                 352                  369            (9%)            (13%)
Marketing and business development                                    251                 366                  287           (31%)            (13%)
Professional services                                                 225                 334                  345           (33%)            (35%)
Other                                                                 249                 320                  435           (22%)            (43%)
     Total non-interest expenses                                    3,912               4,596                3,256           (15%)             20%
Income before taxes, dividends on pref. sec.
  and cumulative effect of accounting change                        1,347               1,700                1,390          (21%)              (3%)
Income tax expense                                                    477                 618                  498          (23%)              (4%)
Dividends on pref. sec. issued by subs.                                22                   7                   22          214%                 --
Income before cumulative effect
       of accounting change                                          848                1,075                 870            (21%)             (3%)
Cumulative effect of accounting change (1)                             0                  (59)                  0               *                --
Net income                                              $            848    $           1,016    $            870            (17%)             (3%)
Preferred stock dividend requirements                   $              0    $               9    $              5               *                 *
Earnings applicable to common shares                    $            848    $           1,007    $            865            (16%)             (2%)

Compensation and benefits as a % of net revenues                     47%                 45%                  31%

(1) Represents the effects of an accounting change adopted in the first quarter of fiscal 2001 with respect to the accounting for derivative instruments
    and hedging activities associated with SFAS 133.
Note:
    Certain reclassifications have been made to prior period amounts to conform to the current presentation.
                                                                      F-2
MORGAN STANLEY DEAN WITTER & CO.
                                               Securities Income Statement Information
                                                   (unaudited, dollars in millions)

                                                                               Quarter Ended                          Percentage Change From:
                                                           Feb 28, 2002        Feb 28, 2001         Nov 30, 2001     Feb 28, 2001 Nov 30, 2001

Investment banking                                   $              675    $             962    $            798           (30%)          (15%)
Principal transactions:
     Trading                                                       1,122               1,685                  649         (33%)           73%
     Investments                                                      32                 (47)                (100)        168%           132%
Commissions                                                          766                 839                  740          (9%)            4%
Asset management, distribution and administration fees               457                 486                  420          (6%)            9%
Interest and dividends                                             3,271               6,540                3,512         (50%)           (7%)
Other                                                                174                 114                  134          53%            30%
     Total revenues                                                6,497              10,579                6,153         (39%)            6%
Interest expense                                                   2,666               5,831                3,007         (54%)          (11%)
     Net revenues                                                  3,831               4,748                3,146         (19%)           22%

Compensation and benefits                                          2,121               2,442                1,134          (13%)           87%
Occupancy and equipment                                              167                 177                  174           (6%)           (4%)
Brokerage, clearing and exchange fees                                126                 117                  129            8%            (2%)
Information processing and communications                            219                 242                  238          (10%)           (8%)
Marketing and business development                                   103                 149                  119          (31%)          (13%)
Professional services                                                126                 223                  231          (43%)          (45%)
Other                                                                111                 184                  288          (40%)          (61%)
     Total non-interest expenses                                   2,973               3,534                2,313          (16%)           29%
Income before taxes, dividends on pref. sec.
  and cumulative effect of accounting change                        858                1,214                 833          (29%)            3%
Income tax expense                                                  297                  427                 282          (30%)            5%
Dividends on pref. sec. issued by subs.                              22                    7                  22          214%              --
Income before cumulative effect
         of accounting change                                       539                  780                 529           (31%)           2%
Cumulative effect of accounting change (1)                            0                  (46)                  0              *             --
Net income                                             $            539    $             734    $            529           (27%)           2%

Compensation and benefits as a % of net revenues                    55%                 51%                  36%
Non-compensation expenses as a % of net revenues                    22%                 23%                  37%
Profit margin (2)                                                   14%                 16%                  17%

(1) Represents the effects of an accounting change adopted in the first quarter of fiscal 2001 with respect to the accounting for derivative instruments
     and hedging activities associated with SFAS 133.
(2) Net income excluding cumulative effect of accounting change as a % of net revenues.
Note:Certain reclassifications have been made to prior period amounts to conform to the current presentation.
                                                                     F-3
MORGAN STANLEY DEAN WITTER & CO.
                                                     Investment Management Income Statement Information
                                                                (unaudited, dollars in millions)

                                                                                               Quarter Ended                                     Percentage Change From:
                                                                      Feb 28, 2002             Feb 28, 2001               Nov 30, 2001       Feb 28, 2001     Nov 30, 2001

Investment banking                                               $                    9    $                     19   $                  7           (53%)             29%
Principal transactions:
       Investments                                                                    1                        1                      (4)               --            125%
Commissions                                                                          11                       12                      13              (8%)            (15%)
Asset management, distribution and administration fees                              559                      623                     562             (10%)             (1%)
Interest and dividends                                                                8                       24                      11             (67%)            (27%)
Other                                                                                18                       11                      10              64%              80%
       Total revenues                                                               606                      690                     599             (12%)              1%
Interest expense                                                                      1                        2                       3             (50%)            (67%)
       Net revenues                                                                 605                      688                     596             (12%)              2%

Compensation and benefits                                                           179                      209                     114             (14%)             57%
Occupancy and equipment                                                              19                       25                      25             (24%)            (24%)
Brokerage, clearing and exchange fees                                                53                       50                      54               6%              (2%)
Information processing and communications                                            22                       24                      26              (8%)            (15%)
Marketing and business development                                                   29                       35                      26             (17%)             12%
Professional services                                                                50                       55                      57              (9%)            (12%)
Other                                                                                19                       35                      36             (46%)            (47%)
      Total non-interest expenses                                                   371                      433                     338             (14%)             10%
Income before income taxes                                                          234                      255                     258              (8%)             (9%)
Income tax expense                                                                   92                      102                     110             (10%)            (16%)

Net income                                                       $                  142    $                 153      $              148              (7%)             (4%)

Compensation and benefits as a % of net revenues                                  30%                       30%                     19%
Non-compensation expenses as a % of net revenues                                  32%                       33%                     38%
Profit margin (1)                                                                 23%                       22%                     25%

(1) Net income as a % of net revenues.
Note: Certain reclassifications have been made to prior period amounts to conform to the current presentation.
                                                                                       F-4
MORGAN STANLEY DEAN WITTER & CO.
                                       Credit Services Income Statement Information
                                               (unaudited, dollars in millions)

                                                                      Quarter Ended                       Percentage Change From:
                                                     Feb 28, 2002    Feb 28, 2001   Nov 30, 2001         Feb 28, 2001  Nov 30, 2001

Fees:
    Merchant and cardmember                         $         341    $         313   $            345              9%               (1%)
    Servicing                                                 541              427                567             27%               (5%)
Other                                                           2                0                  2               *                 --
    Total non-interest revenues                               884              740                914             19%               (3%)
Interest revenue                                              553              672                593            (18%)             (7%)
Interest expense                                              269              339                272            (21%)             (1%)
     Net interest income                                      284              333                321            (15%)            (12%)
Provision for consumer loan losses                            345              213                331             62%               4%
    Net credit income                                         (61)             120                (10)          (151%)               *
    Net revenues                                              823              860                904             (4%)              (9%)
Compensation and benefits                                     188              188                172               --              9%
Occupancy and equipment                                        14               16                 18            (13%)            (22%)
Information processing and communications                      79               86                105             (8%)            (25%)
Marketing and business development                            119              182                142            (35%)            (16%)
Professional services                                          49               56                 57            (13%)            (14%)
Other                                                         119              101                111             18%               7%
     Total non-interest expenses                              568              629                605            (10%)             (6%)
Income before taxes and cumulative
          effect of accounting change                         255              231                299             10%             (15%)
Income tax expense                                             88               89                106             (1%)            (17%)
Income before cumulative effect
         of accounting change                                 167              142                193             18%             (13%)
Cumulative effect of accounting change (1)                      0              (13)                 0               *                --
Net income                                          $         167    $         129 $              193             29%             (13%)

Compensation and benefits as a % of net revenues             23%              22%                19%
Non-compensation expenses as a % of net revenues             46%              51%                48%
Profit margin (2)                                            20%              17%                21%

(1) Represents the effects of an accounting change adopted in the first quarter of fiscal 2001 with respect to the accounting for derivative instruments
    and hedging activities associated with SFAS 133.
(2) Net income excluding cumulative effect of accounting change as a % of net revenues.
Note: ertain reclassifications have been made to prior period amounts to conform to the current presentation.
    C
                                                                  F-5
MORGAN STANLEY DEAN WITTER & CO.
                                          Credit Services Income Statement Information
                                                  (unaudited, dollars in millions)
                                                       (Managed loan basis)

                                                                            Quarter Ended                        Percentage Change From:
                                                        Feb 28, 2002        Feb 28, 2001        Nov 30, 2001    Feb 28, 2001  Nov 30, 2001

Fees:
    Merchant and cardmember                         $            541    $             496   $            539             9%                --
    Servicing                                                      0                    0                  0              --               --
Other                                                              2                    0                  2               *               --
    Total non-interest revenues                                  543                  496                541             9%                --
Interest revenue                                                1,611               1,747               1,696           (8%)             (5%)
Interest expense                                                  499                 798                 562          (37%)            (11%)
     Net interest income                                        1,112                 949               1,134           17%              (2%)
Provision for consumer loan losses                               832                  585                771            42%               8%
     Net credit income                                           280                  364                363           (23%)            (23%)
    Net revenues                                                 823                  860                904            (4%)              (9%)
Compensation and benefits                                        188                  188                172              --              9%
Occupancy and equipment                                           14                   16                 18           (13%)            (22%)
Information processing and communications                         79                   86                105            (8%)            (25%)
Marketing and business development                               119                  182                142           (35%)            (16%)
Professional services                                             49                   56                 57           (13%)            (14%)
Other                                                            119                  101                111            18%               7%
     Total non-interest expenses                                 568                  629                605           (10%)             (6%)
Income before taxes and cumulative
          effect of accounting change                            255                  231                299            10%             (15%)
Income tax expense                                                88                   89                106            (1%)            (17%)
Income before cumulative effect
         of accounting change                                    167                  142                193            18%             (13%)
Cumulative effect of accounting change (1)                         0                  (13)                 0              *                --
Net income                                          $            167    $             129 $              193            29%             (13%)

Compensation and benefits as a % of net revenues                 23%                 22%                 19%
Non-compensation expenses as a % of net revenues                 46%                 51%                 48%
Profit margin (2)                                                20%                 17%                 21%

(1) Represents the effects of an accounting change adopted in the first quarter of fiscal 2001 with respect to the accounting for derivative instruments
     and hedging activities associated with SFAS 133.
(2) Net income excluding cumulative effect of accounting change as a % of net revenues.
Note:Certain reclassifications have been made to prior period amounts to conform to the current presentation.
                                                                       F-6
MORGAN STANLEY DEAN WITTER & CO.
                                                    Financial Information and Statistical Data
                                                                   (unaudited)
                                                                                   Quarter Ended                            Percentage Change From:
                                                                   Feb 28, 2002    Feb 28, 2001           Nov 30, 2001    Feb 28, 2001   Nov 30, 2001
Morgan Stanley
Total assets (millions)                                        $        492,000    $      450,000     $        483,000             9%               2%
Period end common shares outstanding (millions)                          1,101.2           1,114.4              1,093.0           (1%)              1%
Book value per common share                                    $           18.97   $         17.23    $           18.64           10%               2%
Shareholders' equity (millions) (1)                            $         22,102    $       20,150     $         21,926            10%               1%
Total capital (millions) (2)                                   $         61,042    $       51,249     $         61,633            19%              (1%)
Worldwide employees                                                      59,875            63,708               61,319            (6%)             (2%)
SECURITIES
     Advisory revenue (millions)                               $            292    $          449     $            322           (35%)             (9%)
     Underwriting revenue (millions)                           $            383    $          513     $            476           (25%)            (20%)
Institutional Securities
     Sales and trading net revenue (millions) (3)
           Equity                                              $            931    $         1,496    $            858           (38%)              9%
           Fixed income                                        $          1,104    $         1,037    $            542             6%             104%
     Mergers and acquisitions announced transactions (4)
           Morgan Stanley global market volume (billions)      $           36.0    $         109.4    $          395.0
           Rank                                                               5                  1                   3
     Worldwide equity and related issues (4)
           Morgan Stanley global market volume (billions)      $             6.1   $           7.9    $           40.2
           Rank                                                                5                 4                   4
Individual Investor Group
     Net revenue (millions)                                    $          1,006    $        1,199     $            989           (16%)              2%
     Global financial advisors                                           14,115            14,166               13,690              --              3%
     Total client assets (billions)                            $            588    $          638     $            595            (8%)             (1%)
     Fee-based client account assets (billions) (5)            $            111    $          111     $            110              --              1%
INVESTMENT MANAGEMENT ($ billions)
Assets under management or supervision
Products offered primarily to individuals
    Mutual funds
          Equity                                            $                81    $           96     $             83           (16%)             (2%)
          Fixed income                                                       36                46                   36           (22%)               --
          Money markets                                                      64                63                   66             2%              (3%)
          Total mutual funds                                                181               205                  185           (12%)             (2%)
    ICS Assets                                                               30                31                   30            (3%)               --
    Separate accounts, unit trust and other arrangements                     62                73                   65           (15%)             (5%)
    Sub-total Individual                                                    273               309                  280           (12%)             (3%)
Products offered primarily to institutional clients
    Mutual funds                                                             37                36                   38              3%             (3%)
    Separate accounts, pooled vehicle and other arrangements                142               147                  141             (3%)             1%
    Sub-total Institutional                                                 179               183                  179             (2%)              --
Total assets under management or supervision                $               452    $          492     $            459             (8%)            (2%)
(1) Includes preferred and common equity and preferred securities issued by subsidiaries.
(2) Includes preferred and common equity, preferred securities issued by subsidiaries, capital units and non-current portion of long-term debt.
(3) Includes principal trading, commissions and net interest revenue.
(4) Source: Thomson Financial Securities Data - January 1 to March 22, 2002.
(5) Represents the amount of assets in client accounts where the basis of payment for services is a fee calculated on those assets.
Note: ertain reclassifications have been made to prior period amounts to conform to the current presentation.
    C
                                                                          F-7
MORGAN STANLEY DEAN WITTER & CO.
                                                 Financial Information and Statistical Data
                                                      (unaudited, dollars in millions)

                                                                                  Quarter Ended                           Percentage Change From:
                                                                  Feb 28, 2002    Feb 28, 2001         Nov 30, 2001      Feb 28, 2001 Nov 30, 2001

CREDIT SERVICES

Owned credit card loans
Total Credit Services
     Period end                                               $         20,554   $        21,739   $         20,085            (5%)           2%
     Average                                                  $         20,972   $        21,555   $         19,546            (3%)           7%

Managed credit card loans (1)
Total Credit Services
     Period end                                               $         49,569   $        49,493   $         49,332               --            --
     Average                                                  $         50,396   $        49,273   $         48,964             2%            3%
     Interest yield                                                    12.63%            13.66%             13.48%          (103 bp)       (85 bp)
     Interest spread                                                    8.61%             7.09%              8.81%           152 bp        (20 bp)
     Net charge-off rate                                                6.49%             4.79%              5.85%           170 bp         64 bp
     Delinquency rate (over 30 days)                                    6.75%             6.34%              6.85%            41 bp        (10 bp)
     Delinquency rate (over 90 days)                                    3.12%             2.74%              3.02%            38 bp         10 bp

Credit Card
    Transaction volume (billions)                             $           24.1   $          24.4   $             22.1          (1%)          9%
    Accounts (millions)                                                   46.0              43.7                 45.7           5%           1%
    Active accounts (millions)                                            23.8              24.0                 24.0          (1%)         (1%)
    Average receivables per average active account (actual $) $          2,098   $         2,050   $            2,055           2%           2%
    Securitization gain                                       $              8   $            25   $               (7)        (68%)        214%




(1) Includes owned and securitized credit card loans.
Note: ertain reclassifications have been made to prior period amounts to conform to the current presentation.
    C




                                                                       F-8

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morgan stanley Earnings Archive2002 1st

  • 1. Contact: Investor Relations Media Relations William Pike Ray O’Rourke 212-761-0008 212-761-4262 For Immediate Release Morgan Stanley Reports First Quarter Net Income of $848 Million; Return on Equity of 16% NEW YORK, March 26, 2002 -- Morgan Stanley (NYSE: MWD) today reported net income of $848 million for the quarter ended February 28, 2002 -- 3 percent lower than the fourth quarter of 2001 and a 21 percent decline from the first quarter of 2001.1 Diluted earnings per share were $0.76 -- compared to $0.78 the previous quarter and $0.94 a year ago. First quarter net revenues (total revenues less interest expense and the provision for loan losses) were $5.3 billion -- 13 percent ahead of fourth quarter 2001 and 16 percent below first quarter 2001. Non-compensation expenses declined 17 percent from the previous quarter and were 19 percent lower than a year ago.2 The annualized return on average common equity for the current quarter was 16 percent. Philip J. Purcell, Chairman and CEO, and Robert G. Scott, President, said in a joint statement, “Business continued to be slow, particularly in investment banking and retail securities. But all things considered, we are very pleased with our results. Our people have done an excellent job in controlling costs and managing risks, and our 16 percent return on equity is an outstanding achievement in this environment. We are well positioned for earnings growth in a stronger global economy.” 1 All amounts for the quarter ended February 28, 2001 exclude a net after-tax charge of $59 million, or $.05 per share, resulting from the adoption of SFAS 133 on December 1, 2000. See page F-1 of Financial Summary, Note 1. 2 Fourth quarter 2001 non-compensation expenses exclude certain costs associated with the Company’s aircraft financing business.
  • 2. SECURITIES Securities posted net income of $539 million, 31 percent lower than last year’s first quarter. The decline reflected lower net revenues across most of the Company’s securities businesses. Fixed income sales and trading was an exception, with higher net revenues than last year’s very strong first quarter. The effect of the overall decline in net revenues was partially offset by a 22 percent decrease in non- compensation expenses. • In institutional sales and trading: - Fixed income sales and trading net revenues were $1.1 billion, a 6 percent increase from first quarter 2001. Revenues from interest rate derivatives trading increased strongly from a year ago while revenues from commodities and government debt trading were lower. - Equity sales and trading net revenues of $931 million were down 38 percent from a year ago, primarily due to reduced trading activity, lower levels of market volatility and a decline in primary issuance. • In investment banking: - Advisory revenues were $292 million, down 35 percent from a year ago. The decline resulted primarily from the severe slowdown in global M&A activity. Industry-wide, global completed M&A transaction volume fell 72 percent in the first quarter compared to a year ago.3 - Total underwriting revenues declined 25 percent from last year’s first quarter to $383 million, due to lower debt underwriting revenues. Revenues from equity issuance were up modestly from a year ago. • In the individual investor group: - Net revenues decreased 16 percent to $1.0 billion, primarily as a result of a decline in individual investor participation in equity markets from last year’s first quarter levels, and a decrease in margin debit balances. - Total client assets of $588 billion were 8 percent lower than the end of last year’s first quarter, compared to an 11 percent decline in the S&P 500 and a 3 Source: Thomson Financial Securities Data – December 1, 2001 to February 28, 2002. 2
  • 3. 20 percent decline in the NASDAQ. Client assets in fee-based accounts remained at $111 billion. - The number of global financial advisors stood at 14,115 at quarter-end -- an increase of 425 for the quarter but a decline of 51 over the past twelve months. • Principal investment revenues of $32 million for the first quarter compared with negative revenues of $47 million a year ago. INVESTMENT MANAGEMENT Investment management net income was $142 million, 7 percent below last year’s first quarter. The earnings decline resulted from a decline in average assets under management and a shift in asset mix from equity to more fixed income and money market products. A 14 percent decline in non-compensation expenses had a positive impact on net income. • Assets under management declined $40 billion, or 8 percent, from a year ago to $452 billion, as a result of a decline in market values and net fund outflows. Retail assets were $273 billion, $7 billion lower than fourth quarter 2001 and $36 billion lower than last year’s first quarter. Institutional assets of $179 billion were unchanged for the quarter and down $4 billion from a year ago. • The Company had 57 funds rated four or five stars by Morningstar, up from 56 at the end of 2001 fiscal year-end. Among investment managers, the Company has the third highest number of domestic funds receiving one of Morningstar’s two highest ratings.4 • The percent of the Company’s fund assets performing in the top half of the Lipper rankings was 65 percent over one year, 64 percent over three years and 74 percent over five years.5 4 As of February 28, 2002. 5 For the twelve, thirty-six and sixty month periods ending February 28, 2002. 3
  • 4. CREDIT SERVICES Credit services net income was $167 million, 18 percent ahead of first quarter 2001. The increase was driven by higher net interest and cardmember fee revenues, and lower marketing expenses. Net charge-offs, however, were higher than a year ago. • Managed credit card loans of $49.6 billion at quarter end were relatively unchanged from a year ago. The interest rate spread widened 152 basis points over the same period, as a result of a decline in credit services’ cost of funds. • Merchant and cardmember fees rose 9 percent to $541 million, reflecting higher late fees and an increase in the merchant discount rate. Transaction volume declined 1 percent from last year’s record first quarter to $24.1 billion. • The credit card net charge-off rate increased to 6.49 percent -- 170 basis points higher than a year ago. The over-90-day delinquency rate was 3.12 percent compared to 2.74 percent a year ago. The increase in the charge-off rate reflected continued weakness in the U.S. economy, the adverse impact of the seasoning of cardmember accounts and a higher number of bankruptcy filings by U.S. consumers. As of February 28, 2002, the Company had repurchased approximately 4 million shares of its common stock since the end of fiscal 2001. The Company also announced that its Board of Directors declared a $0.23 quarterly dividend per common share. The dividend is payable on April 26, 2002 to common shareholders of record on April 5, 2002. Total capital at February 28, 2002 was $61.0 billion, including $22.1 billion of common shareholders’ equity and preferred securities issued by subsidiaries. Book value per common share was $18.97, based on 1.1 billion shares outstanding. 4
  • 5. Morgan Stanley is a global financial services firm and a market leader in securities, investment management and credit services. With more than 700 offices in 28 countries, Morgan Stanley connects people, ideas and capital to help clients achieve their financial aspirations. Access this press release on-line @www.morganstanley.com ### (See Attached Schedules) This release may contain forward-looking statements. These statements reflect management’s beliefs and expectations, and are subject to risks and uncertainties that may cause actual results to differ materially. For a discussion of the risks and uncertainties that may affect the Company’s future results, please see “Certain Factors Affecting Results of Operations” in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and “Competition and Regulation” under each of “Securities,” “Investment Management” and “Credit Services” in Part I, Item 1 in the Company’s 2001 Annual Report on Form 10-K. 5
  • 6. MORGAN STANLEY DEAN WITTER & CO. Financial Summary (unaudited, dollars in millions) Quarter Ended Percentage Change From: Feb 28, 2002 Feb 28, 2001 Nov 30, 2001 Feb 28, 2001 Nov 30, 2001 Net revenues Securities $ 3,831 $ 4,748 $ 3,146 (19%) 22% Investment Management 605 688 596 (12%) 2% Credit Services 823 860 904 (4%) (9%) Consolidated net revenues $ 5,259 $ 6,296 $ 4,646 (16%) 13% Net income Securities $ 539 $ 780 $ 529 (31%) 2% Investment Management 142 153 148 (7%) (4%) Credit Services 167 142 193 18% (13%) Income before cumulative effect of accounting change 848 1,075 870 (21%) (3%) Cumulative effect of accounting change (1) 0 (59) 0 * -- Consolidated net income $ 848 $ 1,016 $ 870 (17%) (3%) Preferred stock dividend requirements $ 0 $ 9 $ 5 * * Earnings applicable to common shares $ 848 $ 1,007 $ 865 (16%) (2%) Basic earnings per common share Income before cumulative effect of accounting change $ 0.78 $ 0.98 $ 0.80 (20%) (3%) Cumulative effect of accounting change $ 0.00 $ (0.05) $ 0.00 * -- Net income $ 0.78 $ 0.93 $ 0.80 (16%) (3%) Diluted earnings per common share Income before cumulative effect of accounting change $ 0.76 $ 0.94 $ 0.78 (19%) (3%) Cumulative effect of accounting change $ 0.00 $ (0.05) $ 0.00 * -- Net income $ 0.76 $ 0.89 $ 0.78 (15%) (3%) Average common shares outstanding Basic 1,082,380,245 1,089,270,364 1,078,517,918 Diluted 1,112,959,092 1,134,150,225 1,108,980,235 Period end common shares outstanding 1,101,194,353 1,114,434,549 1,093,006,744 Return on common equity (2) 16.4% 22.5% 17.6% (1) Represents the effects of an accounting change adopted in the first quarter of fiscal 2001 with respect to the accounting for derivative instruments and hedging activities associated with SFAS 133. (2) Excludes the cumulative effect of accounting change. Note: ertain reclassifications have been made to prior period amounts to conform to the current presentation. C F-1
  • 7. MORGAN STANLEY DEAN WITTER & CO. Consolidated Income Statement Information (unaudited, dollars in millions) Quarter Ended Percentage Change From: Feb 28, 2002 Feb 28, 2001 Nov 30, 2001 Feb 28, 2001 Nov 30, 2001 Investment banking $ 684 $ 981 $ 805 (30%) (15%) Principal transactions: Trading 1,122 1,685 649 (33%) 73% Investments 33 (46) (104) 172% 132% Commissions 777 851 753 (9%) 3% Fees: Asset management, distribution and administration 1,016 1,109 982 (8%) 3% Merchant and cardmember 341 313 345 9% (1%) Servicing 541 427 567 27% (5%) Interest and dividends 3,832 7,236 4,116 (47%) (7%) Other 194 125 146 55% 33% Total revenues 8,540 12,681 8,259 (33%) 3% Interest expense 2,936 6,172 3,282 (52%) (11%) Provision for consumer loan losses 345 213 331 62% 4% Net revenues 5,259 6,296 4,646 (16%) 13% Compensation and benefits 2,488 2,839 1,420 (12%) 75% Occupancy and equipment 200 218 217 (8%) (8%) Brokerage, clearing and exchange fees 179 167 183 7% (2%) Information processing and communications 320 352 369 (9%) (13%) Marketing and business development 251 366 287 (31%) (13%) Professional services 225 334 345 (33%) (35%) Other 249 320 435 (22%) (43%) Total non-interest expenses 3,912 4,596 3,256 (15%) 20% Income before taxes, dividends on pref. sec. and cumulative effect of accounting change 1,347 1,700 1,390 (21%) (3%) Income tax expense 477 618 498 (23%) (4%) Dividends on pref. sec. issued by subs. 22 7 22 214% -- Income before cumulative effect of accounting change 848 1,075 870 (21%) (3%) Cumulative effect of accounting change (1) 0 (59) 0 * -- Net income $ 848 $ 1,016 $ 870 (17%) (3%) Preferred stock dividend requirements $ 0 $ 9 $ 5 * * Earnings applicable to common shares $ 848 $ 1,007 $ 865 (16%) (2%) Compensation and benefits as a % of net revenues 47% 45% 31% (1) Represents the effects of an accounting change adopted in the first quarter of fiscal 2001 with respect to the accounting for derivative instruments and hedging activities associated with SFAS 133. Note: Certain reclassifications have been made to prior period amounts to conform to the current presentation. F-2
  • 8. MORGAN STANLEY DEAN WITTER & CO. Securities Income Statement Information (unaudited, dollars in millions) Quarter Ended Percentage Change From: Feb 28, 2002 Feb 28, 2001 Nov 30, 2001 Feb 28, 2001 Nov 30, 2001 Investment banking $ 675 $ 962 $ 798 (30%) (15%) Principal transactions: Trading 1,122 1,685 649 (33%) 73% Investments 32 (47) (100) 168% 132% Commissions 766 839 740 (9%) 4% Asset management, distribution and administration fees 457 486 420 (6%) 9% Interest and dividends 3,271 6,540 3,512 (50%) (7%) Other 174 114 134 53% 30% Total revenues 6,497 10,579 6,153 (39%) 6% Interest expense 2,666 5,831 3,007 (54%) (11%) Net revenues 3,831 4,748 3,146 (19%) 22% Compensation and benefits 2,121 2,442 1,134 (13%) 87% Occupancy and equipment 167 177 174 (6%) (4%) Brokerage, clearing and exchange fees 126 117 129 8% (2%) Information processing and communications 219 242 238 (10%) (8%) Marketing and business development 103 149 119 (31%) (13%) Professional services 126 223 231 (43%) (45%) Other 111 184 288 (40%) (61%) Total non-interest expenses 2,973 3,534 2,313 (16%) 29% Income before taxes, dividends on pref. sec. and cumulative effect of accounting change 858 1,214 833 (29%) 3% Income tax expense 297 427 282 (30%) 5% Dividends on pref. sec. issued by subs. 22 7 22 214% -- Income before cumulative effect of accounting change 539 780 529 (31%) 2% Cumulative effect of accounting change (1) 0 (46) 0 * -- Net income $ 539 $ 734 $ 529 (27%) 2% Compensation and benefits as a % of net revenues 55% 51% 36% Non-compensation expenses as a % of net revenues 22% 23% 37% Profit margin (2) 14% 16% 17% (1) Represents the effects of an accounting change adopted in the first quarter of fiscal 2001 with respect to the accounting for derivative instruments and hedging activities associated with SFAS 133. (2) Net income excluding cumulative effect of accounting change as a % of net revenues. Note:Certain reclassifications have been made to prior period amounts to conform to the current presentation. F-3
  • 9. MORGAN STANLEY DEAN WITTER & CO. Investment Management Income Statement Information (unaudited, dollars in millions) Quarter Ended Percentage Change From: Feb 28, 2002 Feb 28, 2001 Nov 30, 2001 Feb 28, 2001 Nov 30, 2001 Investment banking $ 9 $ 19 $ 7 (53%) 29% Principal transactions: Investments 1 1 (4) -- 125% Commissions 11 12 13 (8%) (15%) Asset management, distribution and administration fees 559 623 562 (10%) (1%) Interest and dividends 8 24 11 (67%) (27%) Other 18 11 10 64% 80% Total revenues 606 690 599 (12%) 1% Interest expense 1 2 3 (50%) (67%) Net revenues 605 688 596 (12%) 2% Compensation and benefits 179 209 114 (14%) 57% Occupancy and equipment 19 25 25 (24%) (24%) Brokerage, clearing and exchange fees 53 50 54 6% (2%) Information processing and communications 22 24 26 (8%) (15%) Marketing and business development 29 35 26 (17%) 12% Professional services 50 55 57 (9%) (12%) Other 19 35 36 (46%) (47%) Total non-interest expenses 371 433 338 (14%) 10% Income before income taxes 234 255 258 (8%) (9%) Income tax expense 92 102 110 (10%) (16%) Net income $ 142 $ 153 $ 148 (7%) (4%) Compensation and benefits as a % of net revenues 30% 30% 19% Non-compensation expenses as a % of net revenues 32% 33% 38% Profit margin (1) 23% 22% 25% (1) Net income as a % of net revenues. Note: Certain reclassifications have been made to prior period amounts to conform to the current presentation. F-4
  • 10. MORGAN STANLEY DEAN WITTER & CO. Credit Services Income Statement Information (unaudited, dollars in millions) Quarter Ended Percentage Change From: Feb 28, 2002 Feb 28, 2001 Nov 30, 2001 Feb 28, 2001 Nov 30, 2001 Fees: Merchant and cardmember $ 341 $ 313 $ 345 9% (1%) Servicing 541 427 567 27% (5%) Other 2 0 2 * -- Total non-interest revenues 884 740 914 19% (3%) Interest revenue 553 672 593 (18%) (7%) Interest expense 269 339 272 (21%) (1%) Net interest income 284 333 321 (15%) (12%) Provision for consumer loan losses 345 213 331 62% 4% Net credit income (61) 120 (10) (151%) * Net revenues 823 860 904 (4%) (9%) Compensation and benefits 188 188 172 -- 9% Occupancy and equipment 14 16 18 (13%) (22%) Information processing and communications 79 86 105 (8%) (25%) Marketing and business development 119 182 142 (35%) (16%) Professional services 49 56 57 (13%) (14%) Other 119 101 111 18% 7% Total non-interest expenses 568 629 605 (10%) (6%) Income before taxes and cumulative effect of accounting change 255 231 299 10% (15%) Income tax expense 88 89 106 (1%) (17%) Income before cumulative effect of accounting change 167 142 193 18% (13%) Cumulative effect of accounting change (1) 0 (13) 0 * -- Net income $ 167 $ 129 $ 193 29% (13%) Compensation and benefits as a % of net revenues 23% 22% 19% Non-compensation expenses as a % of net revenues 46% 51% 48% Profit margin (2) 20% 17% 21% (1) Represents the effects of an accounting change adopted in the first quarter of fiscal 2001 with respect to the accounting for derivative instruments and hedging activities associated with SFAS 133. (2) Net income excluding cumulative effect of accounting change as a % of net revenues. Note: ertain reclassifications have been made to prior period amounts to conform to the current presentation. C F-5
  • 11. MORGAN STANLEY DEAN WITTER & CO. Credit Services Income Statement Information (unaudited, dollars in millions) (Managed loan basis) Quarter Ended Percentage Change From: Feb 28, 2002 Feb 28, 2001 Nov 30, 2001 Feb 28, 2001 Nov 30, 2001 Fees: Merchant and cardmember $ 541 $ 496 $ 539 9% -- Servicing 0 0 0 -- -- Other 2 0 2 * -- Total non-interest revenues 543 496 541 9% -- Interest revenue 1,611 1,747 1,696 (8%) (5%) Interest expense 499 798 562 (37%) (11%) Net interest income 1,112 949 1,134 17% (2%) Provision for consumer loan losses 832 585 771 42% 8% Net credit income 280 364 363 (23%) (23%) Net revenues 823 860 904 (4%) (9%) Compensation and benefits 188 188 172 -- 9% Occupancy and equipment 14 16 18 (13%) (22%) Information processing and communications 79 86 105 (8%) (25%) Marketing and business development 119 182 142 (35%) (16%) Professional services 49 56 57 (13%) (14%) Other 119 101 111 18% 7% Total non-interest expenses 568 629 605 (10%) (6%) Income before taxes and cumulative effect of accounting change 255 231 299 10% (15%) Income tax expense 88 89 106 (1%) (17%) Income before cumulative effect of accounting change 167 142 193 18% (13%) Cumulative effect of accounting change (1) 0 (13) 0 * -- Net income $ 167 $ 129 $ 193 29% (13%) Compensation and benefits as a % of net revenues 23% 22% 19% Non-compensation expenses as a % of net revenues 46% 51% 48% Profit margin (2) 20% 17% 21% (1) Represents the effects of an accounting change adopted in the first quarter of fiscal 2001 with respect to the accounting for derivative instruments and hedging activities associated with SFAS 133. (2) Net income excluding cumulative effect of accounting change as a % of net revenues. Note:Certain reclassifications have been made to prior period amounts to conform to the current presentation. F-6
  • 12. MORGAN STANLEY DEAN WITTER & CO. Financial Information and Statistical Data (unaudited) Quarter Ended Percentage Change From: Feb 28, 2002 Feb 28, 2001 Nov 30, 2001 Feb 28, 2001 Nov 30, 2001 Morgan Stanley Total assets (millions) $ 492,000 $ 450,000 $ 483,000 9% 2% Period end common shares outstanding (millions) 1,101.2 1,114.4 1,093.0 (1%) 1% Book value per common share $ 18.97 $ 17.23 $ 18.64 10% 2% Shareholders' equity (millions) (1) $ 22,102 $ 20,150 $ 21,926 10% 1% Total capital (millions) (2) $ 61,042 $ 51,249 $ 61,633 19% (1%) Worldwide employees 59,875 63,708 61,319 (6%) (2%) SECURITIES Advisory revenue (millions) $ 292 $ 449 $ 322 (35%) (9%) Underwriting revenue (millions) $ 383 $ 513 $ 476 (25%) (20%) Institutional Securities Sales and trading net revenue (millions) (3) Equity $ 931 $ 1,496 $ 858 (38%) 9% Fixed income $ 1,104 $ 1,037 $ 542 6% 104% Mergers and acquisitions announced transactions (4) Morgan Stanley global market volume (billions) $ 36.0 $ 109.4 $ 395.0 Rank 5 1 3 Worldwide equity and related issues (4) Morgan Stanley global market volume (billions) $ 6.1 $ 7.9 $ 40.2 Rank 5 4 4 Individual Investor Group Net revenue (millions) $ 1,006 $ 1,199 $ 989 (16%) 2% Global financial advisors 14,115 14,166 13,690 -- 3% Total client assets (billions) $ 588 $ 638 $ 595 (8%) (1%) Fee-based client account assets (billions) (5) $ 111 $ 111 $ 110 -- 1% INVESTMENT MANAGEMENT ($ billions) Assets under management or supervision Products offered primarily to individuals Mutual funds Equity $ 81 $ 96 $ 83 (16%) (2%) Fixed income 36 46 36 (22%) -- Money markets 64 63 66 2% (3%) Total mutual funds 181 205 185 (12%) (2%) ICS Assets 30 31 30 (3%) -- Separate accounts, unit trust and other arrangements 62 73 65 (15%) (5%) Sub-total Individual 273 309 280 (12%) (3%) Products offered primarily to institutional clients Mutual funds 37 36 38 3% (3%) Separate accounts, pooled vehicle and other arrangements 142 147 141 (3%) 1% Sub-total Institutional 179 183 179 (2%) -- Total assets under management or supervision $ 452 $ 492 $ 459 (8%) (2%) (1) Includes preferred and common equity and preferred securities issued by subsidiaries. (2) Includes preferred and common equity, preferred securities issued by subsidiaries, capital units and non-current portion of long-term debt. (3) Includes principal trading, commissions and net interest revenue. (4) Source: Thomson Financial Securities Data - January 1 to March 22, 2002. (5) Represents the amount of assets in client accounts where the basis of payment for services is a fee calculated on those assets. Note: ertain reclassifications have been made to prior period amounts to conform to the current presentation. C F-7
  • 13. MORGAN STANLEY DEAN WITTER & CO. Financial Information and Statistical Data (unaudited, dollars in millions) Quarter Ended Percentage Change From: Feb 28, 2002 Feb 28, 2001 Nov 30, 2001 Feb 28, 2001 Nov 30, 2001 CREDIT SERVICES Owned credit card loans Total Credit Services Period end $ 20,554 $ 21,739 $ 20,085 (5%) 2% Average $ 20,972 $ 21,555 $ 19,546 (3%) 7% Managed credit card loans (1) Total Credit Services Period end $ 49,569 $ 49,493 $ 49,332 -- -- Average $ 50,396 $ 49,273 $ 48,964 2% 3% Interest yield 12.63% 13.66% 13.48% (103 bp) (85 bp) Interest spread 8.61% 7.09% 8.81% 152 bp (20 bp) Net charge-off rate 6.49% 4.79% 5.85% 170 bp 64 bp Delinquency rate (over 30 days) 6.75% 6.34% 6.85% 41 bp (10 bp) Delinquency rate (over 90 days) 3.12% 2.74% 3.02% 38 bp 10 bp Credit Card Transaction volume (billions) $ 24.1 $ 24.4 $ 22.1 (1%) 9% Accounts (millions) 46.0 43.7 45.7 5% 1% Active accounts (millions) 23.8 24.0 24.0 (1%) (1%) Average receivables per average active account (actual $) $ 2,098 $ 2,050 $ 2,055 2% 2% Securitization gain $ 8 $ 25 $ (7) (68%) 214% (1) Includes owned and securitized credit card loans. Note: ertain reclassifications have been made to prior period amounts to conform to the current presentation. C F-8