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The Digital Future

                                  “Innovative digital practices and
                                   applications are arguably being
                                   conceived and put into
                                   practice in the emerging world
                                   faster than the developed
                                   world. Simply put, there are no
                                   alternatives but to become
                                   „more digital‟ with whatever
                                   assets are available”

                                              Digital economy rankings, 2010
                                                 Economic Intelligence Unit



                     Private & Confidential                                    1
IT Trends & The New Normal




               Sameer Kanwar
               General Partner

              October 31, 2012
Agenda

• Realities faced by Enterprises today

• Enterprise IT
   – Factors affecting Architectures


• Basil ecosystem
   – Niche Focus




                               Private & Confidential   3
Reality 1 – Mobile Devices to dwarf PCs




                             Source: Business Insider




• Smart devices are being adopted 10X faster than that of the 80s
  PC revolution, 2X faster than that of 90s Internet Boom and 3X
  faster than that of recent social network adoption (Flurry)



                           Private & Confidential                   4
Smart Device Adoption

   • Despite security concerns,
        – 32% of IT executives in North America & Europe are using Android
          phones at work as of 2Q12
        – 60% of IT executives are using some form of tablet device for work

   • Risk-averse vertical markets are allowing tablets & Android
     smartphones, but barring direct access to corporate systems

   • Enterprises need to migrate from using mobile as an extension
     of the Web
        – Way of doing things that were never possible with any other technology


By 2015, mobile application development (AD) projects targeting smartphones and tablets
will outnumber native PC projects by a ratio of 4:1 (Gartner)
                                    Private & Confidential                                5
Reality 2 – Social Media Influence




                  Source: Luma Partners / Buddy Media

                         Private & Confidential         6
Social Media in the Enterprise

   • Currently over 1 Billion users
     worldwide, most on Mobile
     (ITU)
        – Facebook (900m+ users)
        – Twitter (200m+ users)
        – LinkedIn (150m+users)

   • Leading business objectives
     for using social networks
        – Customer engagement - 78%
        – Revenue generation - 51%
        – Customer experience – 47%
Social media is forcing Enterprises to re-think how it engages with customers – both in
Marketing & providing Customer Service
                                    Private & Confidential                                7
Reality 3 – Cloud pervasiveness




• Combination of Private and External cloud-based services is
  transforming IT architectures and the role of IT.



                           Private & Confidential               8
Hybrid Cloud for the Enterprise

• Increased mobile devices
  driving uptake of cloud
  services
   – Require access to data and
     applications more complex
     than messaging

• Enterprise need
   – Tap opportunity
   – Address security concerns

                                                          Source: Gartner




                                 Private & Confidential                     9
The Impact – Information overload




• Estimated that 4 Exabytes (4 x 1019) of unique information would
  be generated in 2012



                           Private & Confidential                    10
Deriving benefit from Data collected

   • Data Warehousing challenges
       – Long initial implementation
         time and associated high cost
       – Adding new data sources takes
         time and associated high cost
       – Data is static and dated
       – Difficult to accommodate
         changes in data types and
         ranges, data source schema,
         indexes and queries




Mobile devices & Social Media adoption resulting in exponential increase in data –
volume, velocity, variety & complexity
                                  Private & Confidential                         11
The Enterprise Need
    Extracting Value from Data
                              Volume
                                                                       Velocity
                              Multiple Touch Points
                              (& increasing by the day)               24x7, Global
                              Call Data Records                       Blogs & Micro-blogs, Social Media,
Variety                       (CDR), Weblogs, Manufacturing           Video Streaming, …
                              Sensors, Trading Systems, Social                                             Complexity
Structured &                  Media, …
Unstructured Data                                                                                          Complex Data
CRM, Transactional,                                                                                        Customers, Products,
ERP, Web Store                                                                                             Competition, Patents
Transactions, Ledger Data,                                                                                 etc.
Repositories, Blogs, Social
Media, …..

                                                           Value


                                                    Acquire, Organize,
                                                     Analyze, Present



                     Enhanced                                                             Competitive
                    Productivity                                                           Advantage

                                                     Private & Confidential                                                  12
Enterprise IT
Factors affecting IT Architectures




                                     Private & Confidential   13
Nexus of Forces
Embedded into all Application Services




                           Source: The Future of IT Services, Gartner (August, 2012)


                                    Private & Confidential                             14
Productized Service & Vertical Focus
  Underlying factors


                                    Integration
                                     capability



                                     Flexibility




                                      Meets
                                     Business
                                     Objective




By 2015, 35% of enterprise IT expenditures for most organizations will be managed
outside the IT department's budget
                                  Private & Confidential                        15
Basil Ecosystem
   Power of Niche focus to help Enterprise Agility



                                                              • Mobile Assessments
                                                              • Enterprise Mobile
                                                                Enablement
                                    Enterprise                • Mobile Content
                                     Mobility                   Management (Ki-cube)




                                                                           • Big Data frameworks
• Cloud-ready Product                                                        • Faceted Search
  Engg.                                                                        Platform
• Cloud Data Solutions                                                       • Data Synchronization
• Vertical Clouds                                                              engine (OODEBE)
  • Clinical Cloud       Cloud                               Big Data      • Big Data solutioning




                                    Private & Confidential                                            16
Basil Ecosystem
Power of Niche focus to help Enterprise Agility




                                 Enterprise
                                  Mobility




                     Cloud                                Big Data



                                 Private & Confidential              17
“There are no signs that the expansion
              of social, mobile and cloud
              technology         are        slowing;
              organizations will have to learn to
              leverage these tools in an optimal
              way. Technology may be changing,
              but the importance of satisfying
              users is not. No matter what
              underlying tool is used to deliver a
              service or how sophisticated the
              technology implementation, if it
              does a poor job at serving the needs
              of the users it was designed for, it is
              a failure.”

                                 Aberdeen Research
                                         May, 2012

Private & Confidential                                  18
Thank you




            sameer@basilpartners.com




                  Private & Confidential   19

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IT service trends in 2013

  • 1. The Digital Future “Innovative digital practices and applications are arguably being conceived and put into practice in the emerging world faster than the developed world. Simply put, there are no alternatives but to become „more digital‟ with whatever assets are available” Digital economy rankings, 2010 Economic Intelligence Unit Private & Confidential 1
  • 2. IT Trends & The New Normal Sameer Kanwar General Partner October 31, 2012
  • 3. Agenda • Realities faced by Enterprises today • Enterprise IT – Factors affecting Architectures • Basil ecosystem – Niche Focus Private & Confidential 3
  • 4. Reality 1 – Mobile Devices to dwarf PCs Source: Business Insider • Smart devices are being adopted 10X faster than that of the 80s PC revolution, 2X faster than that of 90s Internet Boom and 3X faster than that of recent social network adoption (Flurry) Private & Confidential 4
  • 5. Smart Device Adoption • Despite security concerns, – 32% of IT executives in North America & Europe are using Android phones at work as of 2Q12 – 60% of IT executives are using some form of tablet device for work • Risk-averse vertical markets are allowing tablets & Android smartphones, but barring direct access to corporate systems • Enterprises need to migrate from using mobile as an extension of the Web – Way of doing things that were never possible with any other technology By 2015, mobile application development (AD) projects targeting smartphones and tablets will outnumber native PC projects by a ratio of 4:1 (Gartner) Private & Confidential 5
  • 6. Reality 2 – Social Media Influence Source: Luma Partners / Buddy Media Private & Confidential 6
  • 7. Social Media in the Enterprise • Currently over 1 Billion users worldwide, most on Mobile (ITU) – Facebook (900m+ users) – Twitter (200m+ users) – LinkedIn (150m+users) • Leading business objectives for using social networks – Customer engagement - 78% – Revenue generation - 51% – Customer experience – 47% Social media is forcing Enterprises to re-think how it engages with customers – both in Marketing & providing Customer Service Private & Confidential 7
  • 8. Reality 3 – Cloud pervasiveness • Combination of Private and External cloud-based services is transforming IT architectures and the role of IT. Private & Confidential 8
  • 9. Hybrid Cloud for the Enterprise • Increased mobile devices driving uptake of cloud services – Require access to data and applications more complex than messaging • Enterprise need – Tap opportunity – Address security concerns Source: Gartner Private & Confidential 9
  • 10. The Impact – Information overload • Estimated that 4 Exabytes (4 x 1019) of unique information would be generated in 2012 Private & Confidential 10
  • 11. Deriving benefit from Data collected • Data Warehousing challenges – Long initial implementation time and associated high cost – Adding new data sources takes time and associated high cost – Data is static and dated – Difficult to accommodate changes in data types and ranges, data source schema, indexes and queries Mobile devices & Social Media adoption resulting in exponential increase in data – volume, velocity, variety & complexity Private & Confidential 11
  • 12. The Enterprise Need Extracting Value from Data Volume Velocity Multiple Touch Points (& increasing by the day) 24x7, Global Call Data Records Blogs & Micro-blogs, Social Media, Variety (CDR), Weblogs, Manufacturing Video Streaming, … Sensors, Trading Systems, Social Complexity Structured & Media, … Unstructured Data Complex Data CRM, Transactional, Customers, Products, ERP, Web Store Competition, Patents Transactions, Ledger Data, etc. Repositories, Blogs, Social Media, ….. Value Acquire, Organize, Analyze, Present Enhanced Competitive Productivity Advantage Private & Confidential 12
  • 13. Enterprise IT Factors affecting IT Architectures Private & Confidential 13
  • 14. Nexus of Forces Embedded into all Application Services Source: The Future of IT Services, Gartner (August, 2012) Private & Confidential 14
  • 15. Productized Service & Vertical Focus Underlying factors Integration capability Flexibility Meets Business Objective By 2015, 35% of enterprise IT expenditures for most organizations will be managed outside the IT department's budget Private & Confidential 15
  • 16. Basil Ecosystem Power of Niche focus to help Enterprise Agility • Mobile Assessments • Enterprise Mobile Enablement Enterprise • Mobile Content Mobility Management (Ki-cube) • Big Data frameworks • Cloud-ready Product • Faceted Search Engg. Platform • Cloud Data Solutions • Data Synchronization • Vertical Clouds engine (OODEBE) • Clinical Cloud Cloud Big Data • Big Data solutioning Private & Confidential 16
  • 17. Basil Ecosystem Power of Niche focus to help Enterprise Agility Enterprise Mobility Cloud Big Data Private & Confidential 17
  • 18. “There are no signs that the expansion of social, mobile and cloud technology are slowing; organizations will have to learn to leverage these tools in an optimal way. Technology may be changing, but the importance of satisfying users is not. No matter what underlying tool is used to deliver a service or how sophisticated the technology implementation, if it does a poor job at serving the needs of the users it was designed for, it is a failure.” Aberdeen Research May, 2012 Private & Confidential 18
  • 19. Thank you sameer@basilpartners.com Private & Confidential 19

Editor's Notes

  1. LinkedIn reported that 69% of professionals expect a company to be on LinkedIn with 48% stating that were much more likely to buy a product if they interacted with the company on the site first.
  2. With the advent of DropBox, Google Docs, iCloud, etc. mobile users are now using more cloud services - even without realizing itAlmost half of personal cloud services are used for blended work and personal purposes