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                                                                                                     INE
                                                                                                 IMEL        12 Things
                                                                                                Tyou need to know about
                                                                                       Timeline on Brand Fan
         Helping companies
            to understand
                                                                    A	
  summary	
  about	
  the	
  new	
  Timeline	
  dPages
                                                                                                                        esign	
  
         the future of digital
                                                                    for	
  brand	
  FanPages	
  on	
  Facebook
                              Version	
  1.1	
  by	
  Emmanuel	
  Vivier	
  &	
  Jean	
  Noel	
  Chaintreuil	
  |	
  +33	
  6	
  11	
  62	
  37	
  94	
  |	
  emmanuel.vivier@hubinsBtute.com

   ©	
  HUB	
  InsBtute	
  	
  All	
  rights	
  reserved	
  .	
                                                                                                                     	
  www.hubinsBtute.com   	
  
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                                              to	
  download	
  this	
  
                                                	
  presenta2on




	
  	
  	
  ©	
  HUBinsBtute.com	
                                                 2
Context
“Facebook	
  	
  MarkeBng	
  Conference”	
  on	
  February,	
  29th
•         On	
  Wednesday,	
  February	
  29th,	
  
          Facebook	
  hosted	
  its	
  “Facebook	
  
          Marke+ng	
  Conference”	
  in	
  NY.	
  
•         The	
  main	
  objecBve	
  of	
  this	
  event	
  
          (also	
  available	
  on	
  live	
  
          streaming)	
  was	
  to	
  communicate	
  
          to	
  brands	
  how	
  they	
  can	
  use	
  the	
  
          new	
  design	
  «	
  Timeline	
  »	
  for	
  
          their	
  Fan	
  Pages,	
  in	
  terms	
  of	
  
          funcBonaliBes,	
  administraBon	
  
          and	
  Ads.
•         Here	
  is	
  a	
  quick	
  summary,	
  
          including	
  key	
  issues	
  to	
  focus	
  on.




	
  	
  	
  ©	
  HUBinsBtute.com	
                                    3
 TIMELINE,	
  NEW	
  DESIGN	
  FOR	
  FAN	
  PAGES
	
  12	
  key-­‐points	
  to	
  focus	
  on



                                                        4
12	
  Key-­‐Points	
  to	
  Focus	
  On
1.	
  «	
  Timeline	
  »,	
  a	
  new	
  design
                                                  Cover
                                                  Its goal is to symbolize what the
Profic Picture                                    organization is all about.
For your logo. It will appear along
the timeline and in feeds of
others.




Stats
Your total Likes and the number                   Pictures and Page Apps
of “people talking about this”




About section
For shortly presenting your                       Friend Activity
company.                                          See the count and faces of friends
                                                  who Like your Page, followed by
                                                  one update from a friend
                                                  mentioning the Page
Pinned post
You can select to pin one of your
best new or old posts to the top
left spot of the Timeline feed for
seven days at a time.



                                                  Composer
                                                  In addition to traditional status,
                                                  you can select to publish special
                                                  Milestone stories, such as your
                                                  founding date.



	
  	
  	
  ©	
  HUBinsBtute.com	
                                               5
12	
  Key-­‐Points	
  to	
  Focus	
  On
1.	
  «	
  Timeline	
  »,	
  a	
  new	
  page	
  design
Milestones
Facebook Timeline for Pages gives you the ability to add Milestones to the past
and give them more visibility. For example, you could feature things like:
- When the company was founded
- When the company switches to a new logo
- When the company opened a new location…




	
  	
  	
  ©	
  HUBinsBtute.com	
                                                6
12	
  Key-­‐Points	
  to	
  Focus	
  On
2.	
  Cover	
  photo	
  :	
  5	
  best	
  pracBces

Facebook	
  has	
  stated	
  that	
  cover	
  images	
  must	
  not	
  contain:	
  
•   Price	
  or	
  purchase	
  informa+on	
  :	
  Fill	
  this	
  wide,	
  open	
  space	
  with	
  a	
  unique	
  
    image	
  that	
  represents	
  you	
  best.	
  It's	
  the	
  first	
  thing	
  people	
  see	
  when	
  they	
  visit	
  
    your	
  Bmeline.	
  No	
  price	
  or	
  purchase	
  informaBon	
  such	
  as	
  “40%	
  off”	
  or	
  
    “Download	
  it	
  at	
  our	
  website”
•   Contact	
  informa+on	
  :	
  such	
  as	
  web	
  address,	
  email,	
  mailing	
  address	
  or	
  other	
  
    informaBon	
  intended	
  for	
  your	
  Page’s	
  About	
  secBon
•   References	
  to	
  user	
  interface	
  elements	
  :	
  such	
  as	
  Like	
  or	
  Share,	
  or	
  any	
  other	
  
    Facebook	
  site	
  features
•   Calls	
  to	
  ac+on	
  :	
  such	
  as	
  “Get	
  it	
  now”	
  or	
  “Tell	
  your	
  friends”.	
  Facebook	
  tries	
  to	
  
    create	
  a	
  safe	
  environment	
  for	
  easing	
  the	
  dialogue	
  and	
  the	
  engagment	
  of	
  your	
  
    fans.	
  
•   LIES	
  :	
  It	
  could	
  be	
  obvious	
  in	
  all	
  situaBons	
  but	
  in	
  that	
  parBcular	
  case,	
  keep	
  in	
  
    mind	
  that	
  all	
  cover	
  images	
  are	
  public,	
  which	
  means	
  anyone	
  visiBng	
  your	
  Page	
  
    will	
  be	
  able	
  to	
  see	
  the	
  image	
  you	
  choose.	
  Covers	
  must	
  not	
  be	
  false,	
  decepBve	
  
    or	
  misleading,	
  and	
  must	
  not	
  infringe	
  on	
  third	
  parBes’	
  intellectual	
  property.	
  
    You	
  may	
  not	
  encourage	
  or	
  incenBvize	
  people	
  to	
  upload	
  your	
  cover	
  image	
  to	
  
    their	
  personal	
  Bmelines.

	
  	
  	
  ©	
  HUBinsBtute.com	
                                                                                              7
12	
  Key-­‐Points	
  to	
  Focus	
  On
2.	
  Some	
  Timeline	
  Examples

	
  Coca-­‐Cola                           	
  Nike




	
  	
  	
  ©	
  HUBinsBtute.com	
  
12	
  Key-­‐Points	
  to	
  Focus	
  On
	
  2.	
  Some	
  Timeline	
  Examples

	
  




	
  	
  	
  ©	
  HUBinsBtute.com	
        9
12	
  Key-­‐Points	
  to	
  Focus	
  On
New	
  funcBonaliBes	
  &	
  Best	
  pracBces

3.              When	
  will	
  my	
  Pages	
  get	
  the	
  new	
  design?	
  Get	
  
                the	
  new	
  Pages	
  design	
  by	
  turning	
  on	
  your	
  
                preview	
  now,	
  or	
  you	
  can	
  wait	
  unBl	
  all	
  Pages	
  
                automically	
  get	
  upgraded	
  on	
  March	
  30,	
  2012.

4.              Pinned	
  Posts.	
  A	
  pinned	
  post	
  always	
  appears	
  in	
  
                the	
  top	
  les	
  of	
  a	
  Page's	
  Bmeline.
                A	
  post	
  a	
  Page	
  admin	
  pins	
  to	
  the	
  top	
  of	
  their	
  Page	
  
                will	
  remain	
  there	
  for	
  7	
  days.	
  Aser	
  that,	
  it’ll	
  
                return	
  to	
  the	
  date	
  it	
  was	
  posted	
  on	
  the	
  Page’s	
  
                Bmeline.

5.              Milestones.	
  Milestones	
  are	
  key	
  moments	
  you've	
  
                decided	
  to	
  highlight	
  on	
  your	
  Page,	
  such	
  as	
  your	
  
                founding	
  date,	
  and	
  other	
  big	
  accomplishments	
  
                like	
  acquisiBons	
  or	
  hitng	
  a	
  notable	
  number	
  of	
  
                customers.	
  
	
  	
  	
  ©	
  HUBinsBtute.com	
                                                                       10
Facebook	
  Timeline	
  for	
  Fan	
  Pages
New	
  funcBonaliBes	
  &	
  Best	
  pracBces

6.              Add	
  Milestones	
  to	
  the	
  past.	
  And	
  thus,	
  
                you	
  have	
  the	
  opportunity	
  for	
  enriching	
  
                the	
  social	
  story	
  of	
  your	
  brand.	
  When	
  you	
  
                tell	
  stories	
  of	
  the	
  past,	
  the	
  important	
  is	
  
                to	
  include	
  imagery.

7.              Interest	
  Lists.	
  For	
  a	
  beRer	
  management	
  
                of	
  pages,	
  like	
  a	
  RSS	
  reader.

8.              Pages	
  Insights.	
  Facebook	
  is	
  now	
  
                revealing	
  data	
  about	
  Page’s	
  fanbases	
  to	
  
                non-­‐admins,	
  including	
  a	
  1	
  month	
  
                historical	
  graph	
  of	
  “People	
  Talking	
  
                About”	
  and	
  “New	
  Likes	
  per	
  Week”.	
  Also,	
  
                the	
  most	
  popular	
  week,	
  city	
  and	
  age	
  
                group.
	
  	
  	
  ©	
  HUBinsBtute.com	
                                                    11
Facebook	
  Timeline	
  for	
  Fan	
  Pages
New	
  funcBonaliBes	
  &	
  Best	
  pracBces

9.              Tabs	
   and	
   Apps	
   are	
   less	
   visible.	
   Views	
   and	
   apps	
  
                appear	
   under	
   your	
   Page's	
   cover.Y	
   ou	
   have	
   to	
  
                make	
  a	
  wise	
  choice	
  of	
  what	
  you	
  want	
  to	
  focus	
  on.

10.             End	
   of	
  the	
   Landing	
  page.	
   With	
   the	
   new	
   Bmeline	
  
                design,	
  everyone	
  who	
  visits	
  your	
  Page	
   will	
  land	
   on	
  
                your	
   Page's	
   Bmeline.	
   In	
   order	
   to	
   create	
   a	
  
                consistent	
   user	
  experience,	
  you	
  can	
   no	
  longer	
  set	
  
                a	
   default	
   landing	
   view	
   for	
   your	
   Page.	
   However,	
  
                you	
   can	
   sBll	
  direct	
  people	
  to	
  an	
  app	
  on	
  your	
  Page	
  
                by	
  pin-­‐posBng	
  a	
  link	
  to	
  it.	
  

11.             Change	
   of	
   formats.	
   Now,	
   you	
   can	
   use	
   your	
  
                width	
   :	
   520px	
   or	
   810	
   px,	
   for	
   the	
   the	
   Timeline.	
  
                Meaning	
  50%	
  more	
  for	
  apps.	
   Watch	
  out	
  for	
  icons,	
  
                you	
   need	
   to	
   resize	
   them	
   (111×74),	
   for	
   a	
   beRer	
  
                display.


	
  	
  	
  ©	
  HUBinsBtute.com	
                                                                       12
Facebook	
  Timeline	
  for	
  Fan	
  Pages
New	
  funcBonaliBes	
  &	
  Best	
  pracBces

12. Messages
	
   Default	
  Visibility	
  for	
  Posts	
  by	
  Others
•             From	
   here,	
   admins 	
  can	
   choose 	
  whether	
   to	
   hide 	
   or	
   delete	
   posts,	
  
              and	
   can	
   also	
   highlight	
   them	
   in	
   a	
   double	
   width	
   feature	
   on	
   their	
  
              Timeline.
•             Page 	
  admins 	
  also	
  have	
  the 	
  opBon	
  to	
  hide 	
  fan	
  posts	
  from	
  the	
  page	
  
              unBl	
   approved	
   in	
   the	
   AcBvity	
   Log	
   –	
   this	
   will 	
  undoubtedly	
   be	
   a	
  
              useful 	
   feature	
   for	
   brands	
   in	
   Bme	
   of	
   crisis,	
   allowing	
   them	
   to	
  
              monitor	
   and	
   manage 	
  conversaBons 	
   without	
   going	
   to	
   the	
   drasBc	
  
              measure	
  of	
  turning	
  fan	
  posts	
  off	
  all	
  together.


	
            Private	
  Messages
•             Page 	
   Timelines 	
   allow	
   users 	
   to	
   send	
   direct,	
   private 	
   messages 	
  to	
  
              your	
  Page.
•             This 	
   creates	
   a 	
   new	
   customer	
   service	
   channel 	
   where	
   you	
   can	
  
              address	
  users’	
   concerns 	
  without	
   having	
   to	
  discuss 	
  issues	
  publicly	
  
              on	
  your	
  Page’s	
  Timeline.
•             Pages 	
  cannot	
   proacBvely	
  send	
  messages,	
   you	
  can	
  only	
   respond	
  to	
  
              users	
  that	
  have	
  already	
  contacted	
  you.




	
  	
  	
  ©	
  HUBinsBtute.com	
                                                                                             13
hRp://www.allfacebook.com/facebook-­‐Bmeline-­‐features-­‐2012-­‐03



The	
  AdministraBon	
  Page
3	
  new	
  elements	
  to	
  keep	
  in	
  mind

1.              New	
   Spam	
  Filter.	
  The	
  algorithm	
   Facebook	
  uses	
   to	
  
                determine	
   what	
   is	
   spam	
   on	
   your	
   fan	
   page	
   sBll	
  
                needs	
  a 	
  lot	
  of	
  work.	
  Now,	
  you	
   can	
  use	
  the	
   acBvity	
  
                log	
  feature	
  to	
   view	
   all	
  the	
  spam	
   in	
   one	
  place	
   and	
  
                filter	
  (or	
  unhidden)	
  some	
  content.
2.              Comment	
  Management.	
   Facebook	
   is	
   adding	
  a	
  lot	
  
                of	
   self-­‐help	
   tools	
   into	
   the	
   fan	
   page	
   acBvity	
   log,	
  
                including	
  a	
  new	
  comment	
  moderaBon	
  window,	
   for	
  
                a	
   beRer	
   management	
   of	
   comments	
   and	
   content	
  
                posted	
  by	
  others.
3.              User-­‐friendly	
  Third-­‐Par+es	
   Interface.	
   A	
   	
  friendlier	
  
                interface	
  to	
   control	
  how	
   third	
   parBes	
  post	
  to	
   your	
  
                page,	
  with	
  a	
  beRer	
   control	
  of	
  their	
   sharings	
  (from	
  
                public	
  to	
  custom	
  list	
  setngs).




	
  	
  	
  ©	
  HUBinsBtute.com	
  
ABOUT	
  THE	
  AUTHORS


	
  	
  	
  ©	
  HUBinsBtute.com
About	
  the	
  authors
Speakers	
  &	
  digital	
  experts	
  in	
  MarkeBng	
  &	
  Human	
  Resources	
  2.0

Emmanuel	
  Vivier                                                                                             Jean-­‐Noël	
  Chaintreuil
•         emmanuel.vivier@gmail.com                                                                            •   jnchaintreuil@gmail.com
•         hRp://www.emmanuelvivier.com                                                                         •   hRp://jnchaintreuil.com/
•         hRp://pinterest.com/emmanuelvivier                                                                   •   hRp://pinterest.com/jnchaintreuil
•         hRp://www.twiRer.com/emmanuelvivier                                                                  •   hRps://twiRer.com/jnchaintreuil
•         Phone	
  :	
  +33	
  6	
  11	
  62	
  37	
  94                                                       •   Phone	
  :	
  +33	
  6	
  26	
  58	
  00	
  39

•         Emmanuel	
  is	
  one	
  of	
  the	
  world	
  top	
  "digital	
  adver+sing	
  &	
                  •   Jean	
  Noel	
  has	
  been	
  a	
  top	
  execuBve	
  at	
  Air	
  Liquide	
  
          social	
  media	
  marke+ng"	
  expert.	
  He	
  has	
  been	
  assisBng	
  leading	
                    for	
  more	
  than	
  10	
  years.	
  	
  From	
  internaBonal	
  project	
  and	
  change	
  
          brands	
  such	
  as	
  BIC,	
  Orange,	
  Chanel,	
  Givenchy,	
  L'Oréal,	
  P&G,	
  Sony,	
           management	
  to	
  Human	
  resources,	
  he	
  helped	
  this	
  leading	
  brand	
  to	
  
          Warner	
  Bros,	
  Disney,	
  Fox,	
  CarBer,	
  Guerlain,	
  Jean	
  Paul	
  GaulBer,	
  TF1,	
         foster	
  innovaBon	
  in	
  its	
  organizaBon.	
  He	
  assisted	
  the	
  company	
  in	
  
          M6,	
  Fiskars,	
  ArcelorMiRal,	
  Danone,	
  Symantec,...	
  in	
  creaBng	
                           more	
  than	
  16	
  countries,	
  gaining	
  an	
  extensive	
  mulB-­‐cultural	
  
          innovaBve	
  adverBsing	
  campaigns	
  that	
  engage	
  their	
  consumers	
  for	
                    background.
          more	
  than	
  12	
  years.                                                                         •   He	
  founded	
  Apéro	
  RH	
  (now	
  in	
  11	
  ciBes	
  from	
  Paris,	
  London,	
  
•         Emmanuel	
  Vivier	
  has	
  previously	
  been	
  the	
  cofounder	
  &	
  CEO	
  &	
                   Brussels	
  to	
  Montreal)
          Cofounder	
  of	
  Vanksen	
  -­‐	
  one	
  of	
  the	
  leading	
  internaBonal	
  social	
         •   As	
  an	
  investor	
  and	
  entrepreneur,	
  Jean-­‐Noël	
  has	
  assisted	
  several	
  
          media,	
  buzz	
  &	
  digital	
  markeBng	
  agencies,	
  and	
  from	
  BuzzParadise,	
                innovaBve	
  startups	
  in	
  their	
  early	
  stage	
  development.
          the	
  blogger	
  outreach	
  pla{orm	
  of	
  Vanksen	
  that	
  connects	
  brands	
  &	
          •   He	
  is	
  a	
  renown	
  editor	
  for	
  Diateino	
  Publishing	
  House	
  with	
  a	
  strong	
  
          influenBal	
  bloggers	
  worldwide.                                                                      experBse	
  on	
  Entrepreneurship,	
  Social	
  Media,	
  HR	
  and	
  Enterprise	
  2.0
•         He	
  has	
  spoken	
  at	
  more	
  than	
  450	
  events,	
  conferences	
  and	
  seminars 	
     •   He	
  is	
  now	
  an	
  independent	
  consultant	
  (Air	
  Liquide,	
  Arcelor	
  MiRal,	
  
          worldwide	
  in	
  the	
  past	
  6	
  years                                                             Unilever,	
  Pôle	
  Emploi	
  Belgique,	
  Conseil	
  d'État…)	
  &	
  has	
  spoken	
  at	
  
                                                                                                                   conferences	
  and	
  seminar	
  worldwide,	
  about	
  Social	
  Media,	
  HR	
  2.0	
  
                                                                                                                   and	
  digital	
  change	
  for	
  companies.


	
  	
  	
  ©	
  HUBinsBtute.com	
  
Contact
Main	
  office,	
  workshop	
  and	
  training	
  rooms




                      Vincent	
  Ducrey                                        Emmanuel	
  Vivier
                      Digital communication expert                             Digital marketing expert

                      Email : vincent.ducrey@hubinstitute.com                  Email : emmanuel.vivier@hubinstitute.com
                      Twitter : http://www.twitter.com/vincent_ducrey          Twitter : http://www.twitter.com/emmanuelvivier
                      Linkedin : http://fr.linkedin.com/in/vincentducrey       Linkedin : http://fr.linkedin.com/in/emmanuelvivier

                                                          51 rue Pierre Charron 75008 Paris France
                                                                 Phone : +33.1.77.10.69.04

	
  	
  	
  	
  ©	
  HUBinsBtute.com                                                                                                 17
How	
  to	
  download	
  these	
  slides?
Just	
  click	
  on	
  the	
  link	
  below	
  and	
  fill	
  up	
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  form




                                               Click	
  on	
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                                       hRp://www.hubinsBtute.com/reports	
  	
  
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Facebook New Timeline for brand pages (english version)

  • 1. V 1.1 SIGN DE N EW INE IMEL 12 Things Tyou need to know about Timeline on Brand Fan Helping companies to understand A  summary  about  the  new  Timeline  dPages esign   the future of digital for  brand  FanPages  on  Facebook Version  1.1  by  Emmanuel  Vivier  &  Jean  Noel  Chaintreuil  |  +33  6  11  62  37  94  |  emmanuel.vivier@hubinsBtute.com ©  HUB  InsBtute    All  rights  reserved  .    www.hubinsBtute.com  
  • 2. How  to  download  these  slides? Just  click  on  the  link  below  and  fill  up  the  form Click  on  this  link hRp://www.hubinsBtute.com/reports     to  download  this    presenta2on      ©  HUBinsBtute.com   2
  • 3. Context “Facebook    MarkeBng  Conference”  on  February,  29th • On  Wednesday,  February  29th,   Facebook  hosted  its  “Facebook   Marke+ng  Conference”  in  NY.   • The  main  objecBve  of  this  event   (also  available  on  live   streaming)  was  to  communicate   to  brands  how  they  can  use  the   new  design  «  Timeline  »  for   their  Fan  Pages,  in  terms  of   funcBonaliBes,  administraBon   and  Ads. • Here  is  a  quick  summary,   including  key  issues  to  focus  on.      ©  HUBinsBtute.com   3
  • 4.  TIMELINE,  NEW  DESIGN  FOR  FAN  PAGES  12  key-­‐points  to  focus  on 4
  • 5. 12  Key-­‐Points  to  Focus  On 1.  «  Timeline  »,  a  new  design Cover Its goal is to symbolize what the Profic Picture organization is all about. For your logo. It will appear along the timeline and in feeds of others. Stats Your total Likes and the number Pictures and Page Apps of “people talking about this” About section For shortly presenting your Friend Activity company. See the count and faces of friends who Like your Page, followed by one update from a friend mentioning the Page Pinned post You can select to pin one of your best new or old posts to the top left spot of the Timeline feed for seven days at a time. Composer In addition to traditional status, you can select to publish special Milestone stories, such as your founding date.      ©  HUBinsBtute.com   5
  • 6. 12  Key-­‐Points  to  Focus  On 1.  «  Timeline  »,  a  new  page  design Milestones Facebook Timeline for Pages gives you the ability to add Milestones to the past and give them more visibility. For example, you could feature things like: - When the company was founded - When the company switches to a new logo - When the company opened a new location…      ©  HUBinsBtute.com   6
  • 7. 12  Key-­‐Points  to  Focus  On 2.  Cover  photo  :  5  best  pracBces Facebook  has  stated  that  cover  images  must  not  contain:   • Price  or  purchase  informa+on  :  Fill  this  wide,  open  space  with  a  unique   image  that  represents  you  best.  It's  the  first  thing  people  see  when  they  visit   your  Bmeline.  No  price  or  purchase  informaBon  such  as  “40%  off”  or   “Download  it  at  our  website” • Contact  informa+on  :  such  as  web  address,  email,  mailing  address  or  other   informaBon  intended  for  your  Page’s  About  secBon • References  to  user  interface  elements  :  such  as  Like  or  Share,  or  any  other   Facebook  site  features • Calls  to  ac+on  :  such  as  “Get  it  now”  or  “Tell  your  friends”.  Facebook  tries  to   create  a  safe  environment  for  easing  the  dialogue  and  the  engagment  of  your   fans.   • LIES  :  It  could  be  obvious  in  all  situaBons  but  in  that  parBcular  case,  keep  in   mind  that  all  cover  images  are  public,  which  means  anyone  visiBng  your  Page   will  be  able  to  see  the  image  you  choose.  Covers  must  not  be  false,  decepBve   or  misleading,  and  must  not  infringe  on  third  parBes’  intellectual  property.   You  may  not  encourage  or  incenBvize  people  to  upload  your  cover  image  to   their  personal  Bmelines.      ©  HUBinsBtute.com   7
  • 8. 12  Key-­‐Points  to  Focus  On 2.  Some  Timeline  Examples  Coca-­‐Cola  Nike      ©  HUBinsBtute.com  
  • 9. 12  Key-­‐Points  to  Focus  On  2.  Some  Timeline  Examples        ©  HUBinsBtute.com   9
  • 10. 12  Key-­‐Points  to  Focus  On New  funcBonaliBes  &  Best  pracBces 3. When  will  my  Pages  get  the  new  design?  Get   the  new  Pages  design  by  turning  on  your   preview  now,  or  you  can  wait  unBl  all  Pages   automically  get  upgraded  on  March  30,  2012. 4. Pinned  Posts.  A  pinned  post  always  appears  in   the  top  les  of  a  Page's  Bmeline. A  post  a  Page  admin  pins  to  the  top  of  their  Page   will  remain  there  for  7  days.  Aser  that,  it’ll   return  to  the  date  it  was  posted  on  the  Page’s   Bmeline. 5. Milestones.  Milestones  are  key  moments  you've   decided  to  highlight  on  your  Page,  such  as  your   founding  date,  and  other  big  accomplishments   like  acquisiBons  or  hitng  a  notable  number  of   customers.        ©  HUBinsBtute.com   10
  • 11. Facebook  Timeline  for  Fan  Pages New  funcBonaliBes  &  Best  pracBces 6. Add  Milestones  to  the  past.  And  thus,   you  have  the  opportunity  for  enriching   the  social  story  of  your  brand.  When  you   tell  stories  of  the  past,  the  important  is   to  include  imagery. 7. Interest  Lists.  For  a  beRer  management   of  pages,  like  a  RSS  reader. 8. Pages  Insights.  Facebook  is  now   revealing  data  about  Page’s  fanbases  to   non-­‐admins,  including  a  1  month   historical  graph  of  “People  Talking   About”  and  “New  Likes  per  Week”.  Also,   the  most  popular  week,  city  and  age   group.      ©  HUBinsBtute.com   11
  • 12. Facebook  Timeline  for  Fan  Pages New  funcBonaliBes  &  Best  pracBces 9. Tabs   and   Apps   are   less   visible.   Views   and   apps   appear   under   your   Page's   cover.Y   ou   have   to   make  a  wise  choice  of  what  you  want  to  focus  on. 10. End   of  the   Landing  page.   With   the   new   Bmeline   design,  everyone  who  visits  your  Page   will  land   on   your   Page's   Bmeline.   In   order   to   create   a   consistent   user  experience,  you  can   no  longer  set   a   default   landing   view   for   your   Page.   However,   you   can   sBll  direct  people  to  an  app  on  your  Page   by  pin-­‐posBng  a  link  to  it.   11. Change   of   formats.   Now,   you   can   use   your   width   :   520px   or   810   px,   for   the   the   Timeline.   Meaning  50%  more  for  apps.   Watch  out  for  icons,   you   need   to   resize   them   (111×74),   for   a   beRer   display.      ©  HUBinsBtute.com   12
  • 13. Facebook  Timeline  for  Fan  Pages New  funcBonaliBes  &  Best  pracBces 12. Messages   Default  Visibility  for  Posts  by  Others • From   here,   admins  can   choose  whether   to   hide   or   delete   posts,   and   can   also   highlight   them   in   a   double   width   feature   on   their   Timeline. • Page  admins  also  have  the  opBon  to  hide  fan  posts  from  the  page   unBl   approved   in   the   AcBvity   Log   –   this   will  undoubtedly   be   a   useful   feature   for   brands   in   Bme   of   crisis,   allowing   them   to   monitor   and   manage  conversaBons   without   going   to   the   drasBc   measure  of  turning  fan  posts  off  all  together.   Private  Messages • Page   Timelines   allow   users   to   send   direct,   private   messages  to   your  Page. • This   creates   a   new   customer   service   channel   where   you   can   address  users’   concerns  without   having   to  discuss  issues  publicly   on  your  Page’s  Timeline. • Pages  cannot   proacBvely  send  messages,   you  can  only   respond  to   users  that  have  already  contacted  you.      ©  HUBinsBtute.com   13
  • 14. hRp://www.allfacebook.com/facebook-­‐Bmeline-­‐features-­‐2012-­‐03 The  AdministraBon  Page 3  new  elements  to  keep  in  mind 1. New   Spam  Filter.  The  algorithm   Facebook  uses   to   determine   what   is   spam   on   your   fan   page   sBll   needs  a  lot  of  work.  Now,  you   can  use  the   acBvity   log  feature  to   view   all  the  spam   in   one  place   and   filter  (or  unhidden)  some  content. 2. Comment  Management.   Facebook   is   adding  a  lot   of   self-­‐help   tools   into   the   fan   page   acBvity   log,   including  a  new  comment  moderaBon  window,   for   a   beRer   management   of   comments   and   content   posted  by  others. 3. User-­‐friendly  Third-­‐Par+es   Interface.   A    friendlier   interface  to   control  how   third   parBes  post  to   your   page,  with  a  beRer   control  of  their   sharings  (from   public  to  custom  list  setngs).      ©  HUBinsBtute.com  
  • 15. ABOUT  THE  AUTHORS      ©  HUBinsBtute.com
  • 16. About  the  authors Speakers  &  digital  experts  in  MarkeBng  &  Human  Resources  2.0 Emmanuel  Vivier Jean-­‐Noël  Chaintreuil • emmanuel.vivier@gmail.com • jnchaintreuil@gmail.com • hRp://www.emmanuelvivier.com • hRp://jnchaintreuil.com/ • hRp://pinterest.com/emmanuelvivier • hRp://pinterest.com/jnchaintreuil • hRp://www.twiRer.com/emmanuelvivier • hRps://twiRer.com/jnchaintreuil • Phone  :  +33  6  11  62  37  94 • Phone  :  +33  6  26  58  00  39 • Emmanuel  is  one  of  the  world  top  "digital  adver+sing  &   • Jean  Noel  has  been  a  top  execuBve  at  Air  Liquide   social  media  marke+ng"  expert.  He  has  been  assisBng  leading   for  more  than  10  years.    From  internaBonal  project  and  change   brands  such  as  BIC,  Orange,  Chanel,  Givenchy,  L'Oréal,  P&G,  Sony,   management  to  Human  resources,  he  helped  this  leading  brand  to   Warner  Bros,  Disney,  Fox,  CarBer,  Guerlain,  Jean  Paul  GaulBer,  TF1,   foster  innovaBon  in  its  organizaBon.  He  assisted  the  company  in   M6,  Fiskars,  ArcelorMiRal,  Danone,  Symantec,...  in  creaBng   more  than  16  countries,  gaining  an  extensive  mulB-­‐cultural   innovaBve  adverBsing  campaigns  that  engage  their  consumers  for   background. more  than  12  years. • He  founded  Apéro  RH  (now  in  11  ciBes  from  Paris,  London,   • Emmanuel  Vivier  has  previously  been  the  cofounder  &  CEO  &   Brussels  to  Montreal) Cofounder  of  Vanksen  -­‐  one  of  the  leading  internaBonal  social   • As  an  investor  and  entrepreneur,  Jean-­‐Noël  has  assisted  several   media,  buzz  &  digital  markeBng  agencies,  and  from  BuzzParadise,   innovaBve  startups  in  their  early  stage  development. the  blogger  outreach  pla{orm  of  Vanksen  that  connects  brands  &   • He  is  a  renown  editor  for  Diateino  Publishing  House  with  a  strong   influenBal  bloggers  worldwide. experBse  on  Entrepreneurship,  Social  Media,  HR  and  Enterprise  2.0 • He  has  spoken  at  more  than  450  events,  conferences  and  seminars   • He  is  now  an  independent  consultant  (Air  Liquide,  Arcelor  MiRal,   worldwide  in  the  past  6  years Unilever,  Pôle  Emploi  Belgique,  Conseil  d'État…)  &  has  spoken  at   conferences  and  seminar  worldwide,  about  Social  Media,  HR  2.0   and  digital  change  for  companies.      ©  HUBinsBtute.com  
  • 17. Contact Main  office,  workshop  and  training  rooms Vincent  Ducrey Emmanuel  Vivier Digital communication expert Digital marketing expert Email : vincent.ducrey@hubinstitute.com Email : emmanuel.vivier@hubinstitute.com Twitter : http://www.twitter.com/vincent_ducrey Twitter : http://www.twitter.com/emmanuelvivier Linkedin : http://fr.linkedin.com/in/vincentducrey Linkedin : http://fr.linkedin.com/in/emmanuelvivier 51 rue Pierre Charron 75008 Paris France Phone : +33.1.77.10.69.04        ©  HUBinsBtute.com 17
  • 18. How  to  download  these  slides? Just  click  on  the  link  below  and  fill  up  the  form Click  on  this  link hRp://www.hubinsBtute.com/reports     to  download  this    presenta2on      ©  HUBinsBtute.com   18