Presentation of the ContactOffice application (www.contactoffice.com) by Patrick De Schutter, co-founder. More info about Emakina Academies on: http://www.emakina.com/academy/events.cfm

1. ContactOffice
Virtual Office
Emakina Academy 8 : Enterprise 2.0
14 June 2007

2. ContactOffice ?
 Office 2.0 suite of applications
 Collaborative & Messaging solution
 Founded in 2000 by 4 Belgian serial internet entrepreneurs
 Presently more than 350.000 users

3. Functionalities
State-of-the-art Office 2.0 application
Group Organiser Messaging Documents Repository
Web upload or WebDAV
RSS & Vod/Podcasts,
Public sharing
Shared Calendar (RSS) Mail (+ RSS) Mobility Solution
Shared Contacts IMAP4 & POP3(s)
To Do
SMTP, Webmail
Shared Notes
Antivirus & AntiSpam Synchronisation with
Shared Bookmark (RSS)
SMS, Fax, Alerts & Chat organisers, pda's, phones
Forum, Wiki
Mobile access
Bulletin Board
Rss Reader
.

4. Functionalities

5. Functionalities

6. Functionalities
All of the tools are Integrated in one User-friendly web 2.0 Interface
and allow for Sophisticated Sharing

7. Integration
“There is a strong desire to purchase Web 2.0
technologies — blogs, wikis, podcasts, RSS, social
networking, and content tagging — as a suite”
March 20, 2007
“CIOs Want Suites For Web 2.0”
by G. Oliver Young
Forrester

8. Current Interface
http://www.contactoffice.com

9. Ajax based Interface
http://beta.contactoffice.com
Help and extra
information
Indication of new +
total number of
items in lists
Dashboard giving
quick access to main
features
Navigation repeated
on left

10. Ajax based Interface
Click to sort
Marquee
selection
• Drag & drop
• Multiselect, select range, (un) Select
all
• Special keys handling
• Data grid,
• Sortable columns
•logical scrolling
• Contextual menus

11. Ajax based Interface
•Right-click contextual
menu
MenuBar
in
PopupPanel

12. Everything can be shared
with users and groups!
Sophisticated Access Right Model at user level
Applications : Individual user, Families,
Associations, Companies, Departments,
All kind of teams, ...

13. Commercial Model
 Hosted, Security, SLA
 Personalised, Private Label versions
 SSO : LDAP, CAS, RSA ClearTrust, ...
 API : XML-RPC

14. How big ?
 1 million registrations
 350.000 active accounts
 250.000 paying accounts
 Global, 6 languages
 Profitable since 2003!

15. Technologies
OO Architecture :
 Object Oriented Database
 Pure Java Backend (POJOs only)
 Build for scalability
 Clients abstraction layer:
 Web (HTML & CSS)
 Pocket Explorer + Symbian
 Wap (WML)
 Voice XML (prototype)

16. Some happy customers

17. Why did they choose Contactoffice?
 Accessible at anytime from anywhere
 Reduced costs of acquisition and maintenance
 No investment and maintenance of material
 Uptime of more than 99,99%
 Great flexibility of deployment
 Update automatically included
 Allows for collaboration outside intranet
 Available in ASP and License mode
 Security of the data

18. Case Mobistar: objectives
• Objective: Offer Mobility
Solution for mail and
organiser to SME and Soho
customers in order to
facilitate the sale of GPRS.
• Mark-up on CO price in order
to increase the « Arpu »
• Create traffic revenus with
SMS and GPRS

19. Case Mobistar: Approach
• Management of the application on CO servers
• Offer for 3 subscription formulas in combination with GPRS
subscription
• Direct and indirect sales of combined package (presented in a
box)
• Offers access to web, wap, PDA and smartphone version
• Integration with Mobistar backoffice, hotline.
• SMS traffic is unlimited and billed on monthly invoice

20. Case Trade Federation: Fnaim
• Association of real estate experts (France)
• 800 Members spread over country
• Official Professional Association that defends the interest of the
trade and gives services to its members

21. Case Trade Federation: Objectives
• Objective: Share and
dessiminate information with its
members
• Offer efficient work tools to its
members
• Have a collaborative tool for
secretariat
• Members are spread all over
France
• Need for user-friendly tool
• Accessible from any computer
(mobility)
• Easy administration

22. Case Trade Federation: Approach
• Management of the application on CO servers
• Offer 1 basic subscription to all members of association, they can
upgrade to paying packages if they want with online-payment
• Tools: Calendar, Docs, Mail, SMS, Contacts, Forum
• Creation of personalised version with
batch creation of account for members.
• Simple manual administration via
Web-based administration tool.

23. Case University: Lyon 2
• University of human sciences
of Lyon
• 24000 students, 3000 staff and
professors
• At the forefront in France in e-
learning and implementation of
Information Technology

24. Case University: Objective
• Offer a professional communication and working tool to students,
staff and faculty
• Tool should be rapidly installed in existing infrastructure (own
servers: linux and Max OSX, LDAP)
• Application should be managed and monitored by internal
technical staff
• Recuperation of existing information in mail and virtual disk drives
• Data flows in order to import interesting contacts out of LDAP into
addressbooks and inject student course schedule into calendar

25. Case University: Approach
• Application was installed from distance on Linux infrastructure
• Integration with Ldap developped in order to use logins and
paswords present in Ldap
• Different subscription formula dependent on profile (student, staff,
faculty)
• IMAP was used in order to allow users to recuperate mails and
folders from old mail accounts
• XML data inflow procedure was developped in order to import
data in addressbook and calendar
• XML-RPC for showing data of accounts in student portal page (#
new mails, # new appointments,…)

26. Other cases:
Electrabel:
 First energy operator in Belgium
 Some categories of Electrabel staff
use a secured Intranet (automatic SSL
encryption) to access documents quickly and easily.
TNT Airways:
 Express Courier company
 TNT Airways Belgium staff are provided with a communication
software (email and SMS) to allow for an efficient transmission of
information. In addition they get acces to document sharing tool

27. Life Demo
http://www.contactoffice.com
or
http://beta.contactoffice.com
Free test account @ your disposal. Don't hesitate to contact me.
Patrick De Schutter
patrick@contactoffice.com
+32-(0)2-647 92 35