This document discusses best practices for designing an intranet for an organization. It begins by outlining what users wanted from an intranet, including streamlined communication, easy access to information, and collaboration tools. However, their previous intranet had issues like a broken document management system connection. The document then lists critical features for a new intranet like being easy to use, searchable, and flexible. It also describes evaluating three organizations' intranets and conducting research and user interviews at the Audit Office of NSW. The research revealed challenges like specialist knowledge being hard to locate and a lack of technology cohesion. Finally, the document proposes designing a new intranet for the Audit Office focused on content, communication, collaboration, culture and

1. Intranet Best Practice Alex Manchester – Step Two Designs Lyndal Hayward – The Audit Office Anthony Milner - Elcom

5. What they wanted Streamlined communication Information at their fingertips Collaboration tools

6. What they had… A first generation Intranet DMS connection broken (TRIM) Critical information was impossible to find

7. BAD REPUTATION

8. Critical Features Easy to use Extensive range of functionality Flexible Built in search Interoperable Future proofed

9. Evaluation

12. Sydney, Brisbane, Melbourne

13. Vendor-neutral

17. IntranetAlignment™ Content Communication Collaboration Culture Activity

18. Example: manufacturing firm Content Communication Collaboration Culture Activity

19. Financial services firm Content Communication Collaboration Culture Activity

20. Financial services firm in 12 months Content Communication Collaboration Culture Activity

21. Screenshot provided courtesy of IDEO

24. Audit office: research and design

27. Workshops with the intranet committee

28. Staff interviews and other research (needs analysis)

29. Research analysis

30. System scoping and design

31. Information architecture and usability workshops

32. Building… and more testing!

34. ? What did we find?

36. Focused in purpose

37. Incredible expertise and experience

38. High standards of professional work

39. Positive working environment

40. Transparent leadership

41. Open office policies

43. Workforce is remote

44. Limited opportunities to network (socialise)

45. Specialist and client knowledge can be hard to locate

46. General information can be hard to find

47. Working practices differ among teams

48. Large knowledge loss predicted soon

50. How can we get the intranet from this… How can we get from this intranet… Content Communication Culture Collaboration Activity

51. …to this… Content Communication Culture Collaboration Activity

52. … and this? Content Communication Culture Collaboration Activity

54. TRIM connector

55. Social connections

56. Expertise finding

57. Team sites

58. Discussion areas

59. Modern design

78. THE PROJECT

79. THE DESIGN Balsamiq - balsamiq.com

80. MODULES

81. MODULES

82. MODULES

91. Looking Ahead

92. What’s next? What’s next?

93. {Put people at the centre of the intranet }

94. {Get smart with analytics }

95. {Design compelling user experiences }

96. {‘Gamification’ }

97. Questions?

98. Thank You! Alex Manchester Step Two Design alex@steptwo.com.au @alex_manchester Anthony Milner Elcom anthonym@elcom.com.au @anthonymilner LyndalHayward Audit Office of NSW Lyndal.Hayward@audit.nsw.gov.au