Asia Pacific Facilitation Conference 2008

http://www.surveymonkey.com/s.aspx?sm=OPCMbMpIkNKdLZd4pKPg7Q_3d_3d

Venue: Damai Puri Resort & Spa, Teluk Penyuk Santubong
p y g
93762 Kuching, Sarawak, East Malaysia
Tel:+6082 846900 Fax: +6082 846901 http://www.damaipuriresort.com

The enchanting state of Sarawak is Malaysia's largest state, endowed
with the world's richest and most diverse ecosystem. Sarawak's
ancient rainforest canopies, the world's largest flower, the Rafflesia;
squirrels and snakes that can glide through the air, mouse deer the
size of kittens, pitcher plants that eat insects and even relish the
occasional small mammal. In fact, there are countless species of flora
and fauna, yet to be discovered.

25-
25-26 Aug’08 - IAF Certified Professional The conference on 27-28 Aug’08 includes:
27-
Facilitator (CPF) Assessment • Spice & Spies market
• Spice Breaks
For additional information about • 15 Concurrent Two hour Workshops
Two-hour
becoming an IAF Certified • Spicy Lunch & Net working
Professional Facilitator • Cultural show
...an IAF-CPF, please contact the Program • Spice Traders
Administrator at: certify@iaf-world.org • Spice Surprises
• Santubong Sunset Beach Serenade
Conference fees (27-28 Aug'08 Wed-Thu):
Early Bird - IAF members & Workshop Facilitators (1-31 May'08) MYR 550.00
Early Bird - Non IAF members (1-31 May'08)
Non-IAF (1 31 May 08) MYR 650.00
650 00
Normal IAF & Non-IAF (1-30 Jun'08) MYR 750.00
Late IAF & Non-IAF (1 Jul'08 - 24 Aug'08) MYR 850.00
Walk-in on 25 Aug'08 onwards MYR 950.00

Post Conference Workshop fees (29 Aug'08 Fri):
Early Bird - IAF members & Workshop Facilitators (1-31 May'08) MYR 450.00
Early Bird - Non-IAF members (1-31 May'08) MYR 550.00
Normal IAF & Non-IAF (1-30 J n'08)
Non IAF (1 30 Jun'08) MYR 650.00
650 00
Late IAF & Non-IAF (1 Jul'08 - 24 Aug'08) MYR 750.00
Walk-in on 25 Aug'08 onwards MYR 850.00
Registration site opens end April 2008 Exchange rate: USD1.00 ~ MYR3.10
Fees include lunch and coffee/snack each day

Book your Deluxe rooms at less than USD95.00nett or RM275.00nett per room per night inclusive of breakfast now as rooms are limited. A 3rd
bed can be booked at RM80.00nett per night with breakfast. Rooms will be on your personal account and are not included in the conference
fees. To secure a room early please book now at email : reservation@damaipuriresort.com or tel : +6082‐846900
f t 6082 846901 Alt ti l if t diffi lti t t th F t Offi M M R B t il
or fax at : +6082‐846901. Alternatively, if you encounter difficulties, you may contact the Front Office Manager Mr. Roy Buma at email:
roybuma@damaipuriresort.com
Please quote IAF Conference when booking on or before 15th July 2008 for the above rate to apply.
15th apply.

Organising Team: Ms. Ann Epps, Dr. Asma Abdullah, Ms. Audrey Goh, Ms. Janice Lua,
Dr. John Epps, Mr. Terence Thong, Dr. Peter Shephard, Mr. Prabu Naidu, and Ms. Theresa Ratnam

Other useful links: http://www.sarawaktourism.com/
Kuching IAF Conference v2.2 http://www.iaf‐world.org 1

Programme:
Time Activity
Day 1 - 27 Aug'08 Wed
08:00am-9:00am Arrivals & Registration
9 00a
9:00am-10:30am
0 30a Ope g Spice Spies a et Open
Opening & Sp ce / Sp es market - Ope Space
10:30am-11:00am Spice Break
11:00am-1:00pm Workshops A1 to A5
1:00pm-2:30pm Lunch & Net working
2:30pm-4:30pm Workshops B1 to B5
4:30pm-6:00pm Home Group & Group Photo
6:30pm-9:00pm Santubong Beach Sunset Serenade & Cultural show
9:30pm Selamat Santai

Day 2 - 28 Aug'08 Thu
9:00am-10:30am Spice Traders (Share-A-Method)
10:30am-11:00am Spice Break
11:00am-1:00pm Workshops C1 to C5
1:00pm-2:30pm Lunch & Net working
2:30pm-5:00pm Spice Surprise - Home group with The Spice Café
5:00pm Selamat Pulai
Tips for your preparation:

Which airport would I fly into?
•Kuching International Airport (KCH), either direct or transit via Kuala Lumpur, Malaysia.

How far from the airport is the conference site?
•The distance from Damai Puri Resort & Spa to Kuching International Airport is 45 KM. The taxi fare is at RM47 per way per
taxi and takes about one hour. The resort does not provide shuttle to/from airport. The resort shuttle service is only from
the resort to Kuching town, charges at RM10 nett per person per way and RM5 nett per child.

What to wear and bring
•Sports/Casual wear at the conference – please leave your formal and business wear at home.
•Beach wear is a must as you will not be able to resist the very inviting South China Sea!
•Your camera to capture those fleeting moments, such as the sun setting over the South China Sea.
•Binoculars to catch sight of the Irrawaddy Dolphins (Dugongs), Babes & Hunks on the beach.
•Remember to pick up your Kuching guide on arrival at the Tourism desk of the Airport.

Alternate Accommodation – Permai Rainforest Resort
•This resort is five minutes walk from the Conference venue. It offers three types of accommodation for the young at heart,
nature‐seekers and adventurous: Chalet Cabins, Tree houses, & Longhouses at a lower cost. Visit: www.permairainforest.com
for details.

Scholarships:
•Scholarships are available for Conference registration fees only & excludes any travel or accommodation costs.
•Applicants will be responsible for all other expenses.
•Applicants must meet some stringent criteria.
•For application form please contact: Ms. Janice Lua janicelua@yahoo.com.sg

Exhibitors / StoreTables:
Exhibitors / StoreTables:
•We invite you to set‐up and maintain a “store” table at the conference – promoting and selling facilitation related aids &
supplies.
•Please note that there is a nominal charge for use of the conference table space over the two days.
•For application form please contact: Dr. Peter Shephard at ps@bdglobal.org

Kuching IAF Conference v2.2 2

Conference Workshops

Session Facilitator Workshop Topic (2-hour concurrent sessions)
Day 1 - 27 Aug'08 Wed 11am to 1pm
A1 Amy Wan-Ratos
Wan Ratos Creating a compelling vision through EQ
A2 Lee Seng Teck Enhancing Learning with Flip Chart Graphics
Carol Sherriff and Simon
A3 Adding creative flavours to your facilitation
Wilson
A4 Denise Wright Facilitating Inspired Change
How to savour and build organisational and community well-being and
A5 Tom Schwarz achieve common aspirations from the diversity of the hot spices of life -
a Future Search Taster
Day 1 - 27 Aug'08 Wed 2:30pm to 4:30pm
Facilitation Flambe is what you create when you use this cornucopia of
B1 Nadine Bell
spices to add zest to your Facilitation.

B2 Annette Moench Mix your Spices – being empowered by Interpersonal Skills!

B3 David Chard TEXTRA! Read All About it! Never give another presentation!

B4 Asma Abdullah Making Sense of Our Cultural Dimensions at the Global Workplace!

Introduction to Future Search: An exploration into the future of
B5 Mark Pixley & Karen Lim
y
facilitation in Asia
Day 2 - 28 Aug'08 Thu 11am to 1pm
C1 Lim Hong Li Possibilities Creation – Spice up our Multiple Intelligence!
C2 Jill Chivers Debriefing skills are essential for facilitators
Rebecca Twitchell & Jess
C3 Modelling Positive Professional Attitude
Kraus
C4 Michelle Howard One thing’s certain - things are going to change around here!

C5 Sheryl Smail Meeting the Mindset Challenge

Post Conference - 29 Aug'08 Fri 9am to 5pm
P1 Nadine Bell The Big Picture Spice Rack
Carol Sherriff and Simon
P2 The Art and Science of Facilitation
Wilson
P3 Tom Schwarz Flip Flop Debate

Concurrent workshops will be confirmed on a registered AND paid-up basis As all
paid up basis.
workshops at IAF Conferences are highly facilitated and interactive, most
workshops are designed as small group sessions. Once a workshop is filled, late
registrants will not be able to get into that workshop. So please register early, pay
up and secure your seats to prevent disappointment.

Registration without payment – does not guarantee a seat at the workshops.

Register on line at:
http://www.surveymonkey.com/s.aspx?sm=OPCMbMpIkNKdLZd4pKPg7Q_3d_3d


What awaits you at Damai Puri Resort:
What awaits you at Damai

…and…a hotel shop…Kids Club…All-day dining restaurant…
…Malaysian specialty restaurant……Pool café…Lobby bar…indoor/outdoor
bar…24-hr room service…Business centre…
…Gym with a sea-view…SPA village…Yoga pavilion…


The rich cultural diversity of Sarawak:


11th IAF ASIA CONFERENCE 2008 @Kuching 27‐28 August 2008

A1) Creating a compelling vision through EQ – Ms. Amy Wan-Ratos
A compelling vision is one that makes us wake up positive every morning and look forward to a spicy day of learning and
achieving. Emotional Intelligence (EQ) is tapping on our innate goodness and sense of right to ensure a fair, exciting and
sustainable present and future for all. Using EQ skills to obtain the heart and mind buy-in ensures individual and group
ownership and commitment to the vision.
This workshop seeks to showcase a process to create individual visions and align the individual to that vision through
realization of their own powerbase of core values and beingness. With this personal vision, any individual will be a
happier person who has a purpose to contribute to their families, organization and society. Amy will also do a quick
demonstration of how to align individual visions to a corporate vision.

For more than ten years, Ms. Amy Wan-Ratos has helped many corporations in the region to create visions and core
values that are compelling with EQ buy-in, proven by the fact that these organizations have propelled themselves to
greater heights in their industries even with the 1997 economic downturn. She is also actively helping non-profit
organizations to create and sustain their visions. Amy is certified by Six Seconds USA to teach their EQ workshop.

A2) Enhancing Learning with Flip Chart Graphics – Mr. Lee Seng Teck
This session aims to demonstrate the importance of articulating information through neat writings and creative drawings.
Using appropriate colour combinations, font sizes and orientation of pictures to bring the best out of your flipcharts to
evoke the interest and creativity of participants.
Understand and choose the appropriate material for flip chart graphics
• Create Headers for Topics
• Create Bullets for Points
• Write Legibly
• Enhance Visual Effects using Borders and Shadings
• Draw simple cartoons
• Create flip charts with colourful headers, bullets, borders and shades

Seng Teck is an IAF Certified Professional Facilitator. He has conducted many facilitation sessions on Work Safety
Enhancement, Business Problem Solving Skills and Flip Chart Graphics Sessions. Seng Teck has also facilitated many
volunteer sessions including 'Improving Services in Singapore Public Hospitals and Clinics', Roundtable on Sustainable
Palmoil and 'Solutions for Low Income Families. Seng Teck was also awarded the Singapore Ministry of Defence - Work
Process Improvement Facilitator Awards in 2006 and 2007.

A3) Adding creative flavours to your facilitation – Ms. Carol Wilson & Mr. Simon Wilson
How do you encourage groups to be creative if it isn’t their usual way of working? What do you do if the solution doesn’t
just ‘emerge’? How do you, as a facilitator, help groups find their creative energy to achieve their goals?
As facilitators we are often called in when an organization or groups’ current way of working is not producing results. A
more creative approach is often the solution but groups can be resistant if it is outside their comfort zone. This session will
provide you with a framework for adding creative flavours to your facilitation and gives you the opportunity to explore
two different approaches that can be customized to suit any group.
Carol Sherriff and Simon Wilson are Certified Professional Facilitators and directors of a facilitation company in the
United Kingdom. Their sessions at IAF conferences in Europe, Asia and North American have been widely appreciated.
Their approach is participative, creative and fun. All the techniques and approaches introduced in this session directly
map to the IAF competencies.

Ms. Carol Sherriff and Mr. Simon Wilson are Certified Professional Facilitators and directors of a facilitation company
in the United Kingdom. Their sessions at IAF conferences in Europe, Asia and North American have been widely
appreciated. Their approach is participative, creative and fun. All the techniques and approaches introduced in this
session directly map to the IAF competencies.

Concurrent Workshop Synopsis & Facilitator Bios – v2.0 Page 1


A4) Facilitating Inspired Change – Ms. Denise Wright
Coaching is the art of facilitating inspired commitment and change in others to develop greater awareness, responsibility
and results. Coaching is an essential leadership skill for unleashing the best in people. During this session participants
will interact with some core coaching skills, powerful concepts and models that they can apply right away in their work,
business and personal lives.
Understand how coaching works to facilitate inspired change
Put into practice some core coaching skills
Facilitate / lead a coaching conversation

Ms. Denise Wright is an Executive Coach (ICF accredited) and Facilitator (IAF member) working with organizations,
teams and individuals across Asia and beyond to facilitate leadership, team and organizational development and inspired,
positive change. She brings a true passion for her work, a stretching and supportive solution focused approach together
with rich Asia-based global corporate experience of 18 years.

A5) How to savour and build organisational and community well-being and achieve aspirations from the diversity
of the hot spices of life - a Future Search Taster - Dr. Tom Schwarz
-understanding and working highly participatory large-group process – a Future Search taster
This workshop provides an introduction to the flow and dynamics underpinning Future Search , and a taster of
experiencing some of the elements within the process.
Session format:
• Introduction and context
• Snapshot of Future Search
• Interactive experience an interactive component within the FS process
• Interactive experience a second interactive component within the FS process
• Interactive reflections and Q&A on the session and FS
Future Search is a simple meeting structure with profound implications for organizations and communities everywhere.

Dr. Tom Schwarz is a Certified Professional Facilitator (International Association of Facilitators - IAF), CPF Assessor,
IAF Board member and IAF ANZ Regional Representative. He has broad formal and informal facilitation, training and
Consulting background and experience – derived from corporate roles (over 20 years with Dec, Apple, HP – Training,
Consulting, Sales, Marketing,) and then running his outcome focused organization agility practice over Asia Pacific. He
has been working in Asia since the middle 80’s – including more recently almost a decade of living in Asia -Singapore,
Hong Kong, Shanghai. He also contributes to the NGO sector – and in 2006 worked with the ICA (Institute of Cultural
Affairs) as part of a 7 man team to assist and capacity develop East Timorese NGO and Government bodies, and with
AIESEC youth leadership development in China.

B1) Facilitation Flambé is what you create when you use this cornucopia of spices to add zest to your Facilitation
– Ms. Nadine Bell
Experience and savor over a dozen flavorful facilitation spices furnished by the facilitator who brings a cornucopia of
facilitation spices to the group through brief demonstrations and exercises. Then taste additional spices that will add zest
to your basic facilitation ingredients: people, space, design, process, documentation, etc., as the participants in your small
group share their own favourite spices with each other. Breathe in the many spices in the room as each group reports the
highlights of the spices they tasted and take away a personalized potpourri of spices that will ignite your facilitation and
enable you to create your own fabulous Facilitation Flambe.

Ms. Nadine Bell is President of The Burrell Group and has assisted organizations in the private, public, governmental and
educational arenas for over 20 years to identify and maximize their individual and organizational strengths and realize
their full potential. She specializes in participative processes that are designed to heighten levels of understanding and
motivation, improve communications, develop consensus, expand creative problem solving, increase productivity plan
strategically and deal effectively with change. Nadine is the only facilitator to hold all three certifications: Certified
Professional Facilitator, Certified Master Facilitator, Certified ToP Facilitator and is a facilitator assessor who has
assessed candidates globally. She is a mentor trainer of the ToP® Facilitation Methods, co-author of the first chapter of
the IAF Handbook of Group Facilitation and Co-Creator of the Consciously Competent Facilitator course which is based
on the IAF competencies. Nadine is a founding member and Past Chair of IAF, Chair of IAF's Conference 2002 Texas
and has presented sessions at conferences in Canada, Europe, The Middle East, Southeast Asia and the USA.



B2) Mix your Spices – being empowered by Interpersonal Skills! – Ms. Annette Moench
What makes a good facilitator becoming an excellent facilitator?
Techniques? Experiences? Contact...YES, but…There is more – Authenticity and Empowerment!
For being authentic and empowered the awareness and knowledge of your own personal skills set is the spice for you!.
The highly participatory workshop encourages you to reflect your personal behaviour by using the Interpersonal Skills
Wheel. It is fun to find out, e.g. what are my typical communications patterns? What motivates me to interact with others?
Why are conflicts a threat to me? What are my stress triggers? Experience the Interpersonal Skills Wheel through brief
presentations, small group exercises and personal reflection loops. After this first spicy bite you will feel the difference of
personal empowerment, self-motivation and its beneficial impact on teams and organisations. Take away additional
learning about your personal behaviour, the behaviour of others as well as spiced knowledge of an excellent facilitator.

Annette Moench is a trendsetter is the field of holistic and value-oriented transformation activities in multinational
companies, non-profit organisations as well as for globally active managers. She has worked for more than 17 years in
international markets and has run multicultural projects in 30 countries. Annette is a certified Trainer, Executive Coach
and Facilitator (IAF member) and has facilitated Events up to 1000 participants. She is managing director of Moench
networks – life & business transformation – located in Germany and Australia.
Today embedded in an international network of professionals she is passionate about empowering people and
organisations to live their potentials. Therefore Annette adapted the interpersonal skills program for Universities and
innovative companies worldwide to help young people to apply their personal behaviour in future roles and positions.

B3) TEXTRA! Read All About it! Never give another presentation! – Mr. David Chard
In this fast-paced session, participants will learn a dynamic and fun method to enable a group of people to rapidly become
engaged with any topic that is important for the success of the particular facilitation exercise. TEXTRA! is a well-tested
methodology to use when it is important that all participants are aligned on a body of “Subject Matter” to be able to
continue with their work.
The big advantage of TEXTRA! is that it ensures participants are keenly engaged in the topic and will be well aligned on
the key distinctions related to the topic or theme participants are working on.. The workshop will be a live demonstration
in which participants will learn the TEXTRA! facilitation process by actually doing it.

David Chard is a US citizen from the state of Kansas who has lived and worked in Asia since 1976.A graduate of Kansas
University and the Stanford Centre at National Taiwan University in Taipei, Chard is fluent in Mandarin Chinese. His
career experience includes major work in advertising, marketing and public relations and he currently serves at Edelman
Public Relations as Regional Director of the Asia-Pacific Edelman Academy, an intensive regional training program for
Edelman’s PR professionals in Asia-Pacific. During his career as a communicator, Chard has had a parallel interest in
training, facilitation and coaching and uses these skills extensively in his work. His expertise includes: Action Learning
Methods, Group Facilitation Methods, Open Space Facilitation, Large Group Facilitation, Ontological Coaching and NLP
Coaching. Chard recently completed his NLP Practitioner certification at the Performance Institute of NLP, and is also a
certified Hypnotherapist. Chard lives in Taipei with wife Pats and son James, 15.



B4) Making Sense of Our Cultural Dimensions at the Global Workplace! – Dr. Asma Abdullah
The influence of values and specifically how our cultural conditioning has contributed to the way we learn and facilitate
both formal and informal learning interactions is not often understood and discussed. This two hour session will highlight
the need to understand the hidden dimensions of culture and how they are demonstrated at the global workplace to drive
work-related behaviours. The session will focus on an on-going research to develop an activity-oriented approach to make
sense of cross cultural differences. By using the 16 cultural dimensions and picture cards, participants will draw out their
own values and meanings that are often difficult to express. Participants will also examine a number of case studies as
well as describe their own critical encounters as they face cross – cultural challenges when working face to face and/or
virtually with members from different cultural orientations. This understanding is vital especially when working across
cultures.

Dr. Asma Abdullah is a regular speaker at both local and international conferences on the influence of culture on
management. She has written numerous articles and authored 3 books (Understanding the Malaysian workforce, Going
Glocal and Understanding Multicultural Malaysia) on the influence of culture on management. Currently, she works as a
free lance consultant involved in cross cultural orientations and coaching for both Malaysian as well as foreign managers
from USA, England and Canada working across cultures.

B5) Introduction to Future Search: An exploration into the future of facilitation in Asia – Mr. Mark Pixley &
Ms. Karen Lim
Understand the theory of Future Search and the underlying principles
Experience of using major aspects of Future Search on a relevant question
Know when Future Search is appropriate and how to undertake preliminary planning
Have a deeper understanding of the facilitation in Asia and future scenarios
This will be an intensive, interactive program introducing the Future Search process and collectively exploring the Future
of Facilitation in Asia.Future Search is a large group planning process used in a wide range of corporate and community
situations to allow intensive dialogue and transformational change.

Ms. Karen Lim is currently in the process of translating Future Search: An Action Guide to Finding Common Ground in
Organizations & Communities into Chinese.
Mr. Mark Pixley is a member of the Future Search Network and has used the Future Search process in corporate and
non-profit planning programs in China.

C1) Possibilities Creation – Spice up our Multiple Intelligence! –Ms. Lim Hong Li
Learn to engage and spice up your multiple intelligences to create ideas that bring about greater possibilities!
• Learn to apply multiple intelligence for possibilities creation
• Mine precious insights through external stimulus
• Formulate possibilities

Ms. Lim Hong Li is an IAF Certified Professional Facilitator (CPF). She has about 7 years experience in facilitating
quality management projects, team bonding, creativity/innovation programmes, orientation learning/discovery journey
and retreat programmes for public and private sector organisations, public run workshops and conferences in Singapore
and Malaysia. She has also facilitated at various Facilitators’ conferences, forums and events. She is currently the IAF
Country representative for Singapore (2007-2008).



C2) Debriefing skills are essential for facilitators – Ms. Jill Chivers
Debriefing skills are essential for any facilitator. This session will explore the essentials of creating meaning and lasting
value out of group processes, exercises, games and activities. If you’ve ever run a session and were left wondering what it
all meant, then you can be sure your participants have too. If you can’t help participants discover what the implications
and applications are, the value of group processes, activities and games is vastly diminished if not completely lacking.
This session will help you guide participants through the crucial questions of “so what?” and “now what?”

This session takes us through a process starting with...
Pre-Briefing – where it all starts. If you set it up from the beginning, it makes it a lot easier to debrief it at the end.... then
into
The Process – an effective model to take your participants along the journey of learning: from doing to reflecting to
sharing to interpreting to applying.... followed by
Debriefing – processes, resources, questions, facilitator-centric essentials. An exploration of some of the many and varied
tools at your disposal
Exercise/s will be used to bring out the magic of the content; this is a chance to play around with what we’ve explored and
discussed.

Ms. Jill Chivers is passionate about and skilled in working with people. Jill's work with people has included the front line
through to CEO level and people with diverse backgrounds and cultures. Jill designs and delivers impactful and
innovative learning initiatives and events that lead to real shifts in how people think, feel and behave. Her extraverted and
energetic style is engaging, and Jill has received repeated feedback that she creates a safe and open learning space that
motivates. Jill has an MBA and a Bachelor's in Marketing, she is certified in the Myers Briggs Type Indicator (MBTI)
and Neuro Linguistic Programming (NLP) both of which she uses in unusual ways. Jill founded and is the Director of her
own company, The Corporate Compass Pty Ltd based in Queensland Australia; she is also a Director on the International
Board of the Association of Psychological Type. Jill's background includes 6 years working for a global consulting firm
as a change management professional where she helped many people deal with corporate and personal change, and 6
years as a corporate facilitator and trainer, working primarily in the financial and professional services sector, in Australia
and internationally.

C3) Modelling Positive Professional Attitude – Ms. Rebecca Twitchell & Mr. Jess Kraus
The group you are facilitating is only as trustworthy as you, the facilitator. If you are not trusted as a facilitator, say
goodbye to a worthwhile session with your participants. If you cannot personally demonstrate a specific trait, then there
is absolutely no chance you should expect to find it within the group itself. This workshop is actually three-fold through
three easy steps. The first step in encouraging trust within a larger group is to exhibit it yourself. Once you gain the
trust of the group, it is up to you to trust them back. The mere fact that you have won their trust will help give you the
confidence to trust back. Once you prove (and show) this to the participants, the next phase comes even easier. Once
trust has been established the room will ooze of it, thereby allowing the participants to have trust in one another. This
workshop is for those facilitators who can do away with the noise and unhealthiness of difficult participants, who can
concentrate on reality and can have a group walk away from a session feeling completely together on a topic and
inspired by trust.

Ms. Rebecca L. Twitchell graduated from the Maxwell School of Citizenship at Syracuse University with a degree in
Public Policy. She later went on to further her education at the University of California, San Diego with studies in
Marketing. Thanks to the relationships she has encountered throughout her life, whether through the endless
conversations with her patrons while tending bar or co-teaching strategic planning classes with half full, llc clients
looking for strategic planning support, she, like Kraus and Bowman, is a connector of people and seeks fulfillment in
helping people overcome their own personal and / or professional obstacles.

Mr. Jess F. Kraus - a graduate of Cal State University, Kraus holds degrees in mathematics and chemistry. In his spare
time, Kraus manages to continue his tenure as a 12-year member of Vistage and a 10-year member of YPO. Kraus has
served in the Coastal San Diego Chapter of YPO as Assistant Education Chair (3 years), Co-Membership Chair, Special
Events Chair, Education Chair and is currently the incoming Chairman of the Chapter.



C4) One thing’s certain – things are going to change around here! - Ms. Michelle Howard

We live in interesting times! Communities grapple with the implication of changes that impact their life choices,
environment, lifestyle and cultural traditions. This workshop will explore a framework for thinking about change, its
impact on groups and individuals. What are the roles we can play as facilitators in supporting communities to manage
conflict productively, develop resilience and take an active role in decision-making about issues which affect them?

This will be a highly interactive session in which we learn from and challenge each other.

• Participants will leave the session with a framework for thinking about the phases and transitions associated with
change processes.
• Participants will have had the opportunity to share strategies and build on their own experience of working with
groups who are dealing with change.
• Participants will evaluate their own values and potential roles as a facilitator managing change.

Ms. Michelle Howard - B.Ed., Grad Dip Urban Policy and Planning, Masters Social Science (R.M.I.T),
Corporate Member, Planning Institute of Australia, CPP, Member IAP2.
Michelle has over 20 years experience of working in a range of community contexts as a facilitator community
development worker and urban planner. She has developed a reputation for using innovative approaches with
disenfranchised and ‘hard to reach’ groups and working productively with communities in conflict. Together we will
explore the dynamics of change, explore the influence of our values and the roles we can play in supporting
communities though change and transition.

C5) Meeting the Mindset Challenge – Ms. Sheryl Smail
In this session you will experience first hand a fantastic tool for facilitating change when quantum mindset shifts are
required.
This interactive process uses scenarios, group work, role playing and most importantly fun and laughter to assist
participants to broaden their thinking away from the status quo.
• Understand the key principles of the “Meeting the Mindset Challenge” tool
• Describe the tool and the preparatory work required to use it
• Experience the impact on participants when the facilitator uses this tool

Ms. Sheryl Smail, is an experienced business director, manager, mentor and facilitator. An I.A.F. member, she has an
MBA, is accredited as a consultant with the Institute of Accredited Business Consultants (NZ) Inc, a member of the
Institute of Directors in NZ, and is a LEADR accredited mediator. She runs a consulting and facilitation business
Pivotal Professional & Business Services, which is based in Gisborne, New Zealand.
An accomplished facilitator whose areas of expertise include:
• Company governance
• Executive management
• Mediation: commercial; employment; health; general
• Planning: strategic, business and project


11th IAF ASIA CONFERENCE 2008 @Kuching 29 August 2008

P1) The Big Picture Spice Rack – by Ms. Nadine Bell
Sample each of the spices in the Big Picture Spice rack and learn how to use them to take your facilitation to the next
level and expand your practice. Develop mastery in adding these robust flavours to your tried and true facilitation recipes
so that they not only result in successful sessions, they enable you to establish mutually beneficial partnerships with your
clients, become a trusted advisor, and build solid relationships that can lead to repeat business and positive referrals to
other potential clients

Based on the first chapter from the IAF Group Facilitation Handbook, the components of relationship building, defined as
B.I.G. P.I.C.T.U.R.E., will be experienced through a variety of facilitation methods including experiential exercises, mini-
lecturettes, small group discussion, rotating flipcharts, role-plays, etc.

Outline
• Overview & Introductions
• Be prepared.
• Interview effectively.
• Gain trust.
• Practice empathetic listening.
• Invest in quality.
• Communicate intentionally.
• Think about clients.
• Understand needs.
• Recognize challenges.
• Evaluate satisfaction.
• Wrap-up

You will walk away with skills to:

1. Build solid partnerships with clients that can lead to repeat business and positive referrals to other potential internal
and external clients.
2. Engage your internal and external clients in viewing their immediate needs as part of a bigger picture.
3. Partner with your internal and external clients to create a comprehensive plan to address the clients’ overall needs and
deliver an even greater service than the one for which you have been contracted.

Ms. Nadine Bell is President of The Burrell Group and has assisted organizations in the private, public, governmental and
educational arenas for over 20 years to identify and maximize their individual and organizational strengths and realize
their full potential. She specializes in participative processes that are designed to heighten levels of understanding and
motivation, improve communications, develop consensus, expand creative problem solving, increase productivity plan
strategically and deal effectively with change. Nadine is the only facilitator to hold all three certifications: Certified
Professional Facilitator, Certified Master Facilitator, Certified ToP Facilitator and is a facilitator assessor who has
assessed candidates globally. She is a mentor trainer of the ToP® Facilitation Methods, co-author of the first chapter of
the IAF Handbook of Group Facilitation and Co-Creator of the Consciously Competent Facilitator course which is based
on the IAF competencies. Nadine is a founding member and Past Chair of IAF, Chair of IAF's Conference 2002 Texas
and has presented sessions at conferences in Canada, Europe, The Middle East, Southeast Asia and the USA.

Post Conference Workshop Synopsis & Facilitator Bios – v2.0 Page 1


P2) The Art and Science of Facilitation – Ms. Carol Wilson & Mr. Simon Wilson
The Art and Science of Facilitation
Facilitation is both an art – requiring inspiration, judgment and creativity – and a science – there are proven techniques
and approaches known to work. This session brings together three elements which will help you master both the art and
the science: an understanding of diverse communication and thinking styles that enable you to design and facilitate artful
events; clear and widely applicable processes that are proven to work; and the opportunity to try out these approaches in
an environment of trust where you can learn from experienced trainers, and also from other participants.

Morning
• Outcomes for individual participants – this introduces an approach to outcome-setting that is useful for groups and ‘pre-
frames’ some of the learning in the next session
• Communication styles and preferences. This session enables participants to understand and try out the three main
communication preferences – visual, auditory and kinesthetic – and to explore how they explain some types of
apparent group conflict
• Fundamental group processes – this session introduces a framework for designing events and sessions and introduces
four fundamental group processes that can be used at different stages in an event ,eg such as problem
exploration and decision making.

Afternoon
• ‘In their shoes’. This session introduces the two main ‘states of presence’ for facilitators and enables participants to try
them out and understand when each should be used.
• Practice session. This will enable participants to try out and facilitating short processes and techniques that have been
introduced during the day
• Bringing it all together – closing activity to explore when and how the different skills and techniques introduced during
the day can be used, and to pre-model future use for real groups.

You will walk away with being able to:
1. Consciously address different communication styles and preferences in facilitating groups of all types
2. Understand some of the sources of apparent conflict in groups and how to resolve them
3. Access the right state of presence for different facilitation roles
4. Have a framework for designing events based on fundamental processes and different communication styles
5. Have tried out these techniques and approaches

Ms. Carol Sherriff and Mr. Simon Wilson are Certified Professional Facilitators and directors of a facilitation company
in the United Kingdom. Their sessions at IAF conferences in Europe, Asia and North American have been widely
appreciated. Their approach is participative, creative and fun. All the techniques and approaches introduced in this
session directly map to the IAF competencies.



P3) “ How to safely eat the hot spices of life …” Introducing and using a safe space process for
polarized issues and views - the Flip Flop Debate - and an exploration of a topic that matters –
“Do Values really matter ? Can’t we do without them” – by Dr. Tom Schwarz

This is a process of several parts
- that allows the expression of strong views or polarized positions to be expressed in a safe yet intense interchange
environment.

– as a inputs to further processing and insight once the ‘heat’ has been removed from the exchanges around the topic.
The flip-flop debate portion allows participants to express strong views and also experience and put themselves into ‘the
others shoes’ – then collectively looks at what the surfaced information might mean.

The process dynamics first allow, in deed encourages, the strong positions & emotions associated with these to be safely
expressed by means of a flip-flop debate (participants get to argue each side of a contentious or polarizing theme, strategy
or change requirement)– then using appropriate processes to ‘make meaning’ of the information surfaced by the debate.

The approach is applicable to situations where groups may need to deal with strategies or strategy elements, action items,
polarized positions or issues, or change directions - where there are strong and conflicting ideas held that need to be
expressed prior to the group ‘moving forward ’.

By it’s nature it provides high engagement and ownership to participants – involving both head and heart – the debate
construct generating high energy and the flip-flop role change bringing about insights and profound ‘aha’s’ that are
surfaced by the downstream meaning-making processes.

Morning Afternoon
* Safe Productive Space * Participatory Processes Design Options
* Participatory processes flow * Flip-Flop Debate (FFD) 2 - FFD in planning
* Flip-Flop Debate (FFD) 1 - for task framing * Making Meaning 2 - convergent thinking
* Making Meaning 1 - divergent thinking * Closing circle and feedback
* Reflection on Working with Values

Learning Objectives/Outcome:

The participant, upon finishing the workshop, will be able to:

Understand and have experienced how to design a sequence of processes that take a group on a journey
* from an initial state of individual/stakeholder/sub-group polarizing views and positions on topics
* through a safe space to express these
* to working with these usefully and gaining a group consensus on ways forward.
* have insight into where along the participatory processes consensus journey such safe-space processes are useful.

The participants will have also gained exposure to large and small group processes – and experienced and discussed how
to craft a variety of techniques into an overall outcome-focused design.

The participants will also have explored and experiences working with Values – and gained insight into how they might
design processes to engage their staff more deeply with this topic.

Dr. Tom Schwarz is a Certified Professional Facilitator (International Association of Facilitators - IAF), CPF Assessor,
IAF Board member and IAF ANZ Regional Representative. He has broad formal and informal facilitation, training and
Consulting background and experience – derived from corporate roles (over 20 years with Dec, Apple, HP – Training,
Consulting, Sales, Marketing,) and then running his outcome focused organization agility practice over Asia Pacific. He
has been working in Asia since the middle 80’s – including more recently almost a decade of living in Asia -Singapore,
Hong Kong, Shanghai. He also contributes to the NGO sector – and in 2006 worked with the ICA (Institute of Cultural
Affairs) as part of a 7 man team to assist and capacity develop East Timorese NGO and Government bodies, and with
AIESEC youth leadership development in China.


Asia Pacific Facilitation Conference 2008

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Asia Pacific Facilitation Conference 2008