Learn how to bridge the gap between #ConversationalAI and #DocumentProcessing with #GCP guru and #OReilly "#GoogleCloud Cookbook" author Rui Costa. Even if #Chatbots and #DocumentManagement#automation are not your "cup of tea", getting access to the #sourcecode of the his end-to-end #Serverless solution (with #Dialogflow, #Flutter, #Firebase, #Firestore, #AppEngine, #CloudRun) is priceless: https://forms.gle/domTVAQxUN6AthFz5 Proudly brought to you by #ServerlessTO: http://youtube.serverlesstoronto.org/

1. ServerlessToronto.org meetup @ 6:10pm
1
Introduce yourself:
- Where from? Why are
you here?

2. Serverless Evolution (since FaaS started)
2
Serverless is New Agile & Mindset
#1 We started as Back-
end FaaS (Serverless)
Developers who enjoyed
“gluing” other people’s
APIs and Managed
Services)
#3 We're obsessed by
creating business value
(meaningful MVPs,
Products), focusing on
Outcomes/Impact –
NOT Outputs
#2 We build bridges
between Serverless
Community (“Dev leg”),
and Front-end, Voice-First
& UX folks (“UX leg”)
#4 Achieve agility NOT by
“sprinting” faster (like in
Scrum) but working smarter
(by using bigger building
blocks and less Ops)

3. Disconnect between IT & Business needs
3
Our group became dedicated to Bridging the
Businesses & IT Gap!
Technology is not the point => We are here to create Value
Adopting Serverless Mindset allowed us to shift the focus from “pimping up our
cars” (infrastructure/code), towards “driving” (the business) forward.
≠

4. Upcoming ServerlessToronto.org Meetups
4
YOUR “This is my Architecture” style presentations are welcome!
Regardless of how big or small your learning & sharing will be ☺

5. Knowledge Sponsor
1. Go to www.manning.com
2. Select *any* e-Book, Video course, or liveProject you want!
3. Add it to your shopping cart (no more than 1 item in the cart)
4. Raffle winners will send me the emails (used in Manning portal),
5. So the publisher can move it to your Dashboard – as if purchased.
Fill out the Survey to win: bit.ly/slsto

6. 6
Feature Presentation
People don't care how much you know until they
know how much you care — Theodore Roosevelt

7. 7
Feature Presentation

8. Conversational
Document
Processing AI
Rui Costa
rui@tumble.bio
linkedin.com/in/rui-costa-nyc
Twitter @ruicostablog

9. Proprietary + Confidential

10. Proprietary + Confidential
CDP AI provides a framework for
integrating Dialogflow CX with
Document AI.
It brings the power of a
conversational experience to
document processing.
What is CDP AI?

11. Proprietary + Confidential
CDP AI Core Services
Dialogflow CX Document AI

12. Proprietary + Confidential
CDP AI Platform
Cloud Run
Serverless
Firestore
NoSQL
Cloud Storage
Document Repository
Firebase
Authentication

13. Proprietary + Confidential
CDP AI UI

14. Confidential & Proprietary
Dialogflow
CX

15. Confidential & Proprietary
Any voice or chat interface that relies on Natural
Language Understanding (NLU) for interacting
with users -- not on static scripts or trees.
Synonyms:
Conversational interface, conversational UX,
conversational app, voice bot, chat bot
What is a “conversational
experience”?

16. Confidential & Proprietary
Conversation is the new UI!
80%
of customer
interactions can be
resolved by
well-designed bots
– Accenture
60%
of consumers want
easier access to
self-serve solutions
for customer service
– Ovum
50%
of enterprises will
spend more on bots
than traditional mobile
app dev by 2021
– Gartner

17. Proprietary + Confidential
APIs
Pre-trained
Models
Infrastructure
AI Foundation
Building
Blocks
Platform
AI Platform
Development
Environment
AutoML
Custom
Models
Services &
Solutions
Ease of
Implementation
Structured Data
Sight Language Conversation
Services
Solutions
Structured Data
Sight Language
Integrated with
Built-in Tools On-prem
Frameworks
Accelerators
Document AI
Contact
Center AI
Professional
Services
Cloud AI
Partners
Video
Intelligence
Vision
Natural
Language
Translation Inference Recommendations AI
Speech-
to-Text
Text-to-
Speech
Dialogflow
Vision
Natural
Language Translation Tables
Video
Datasets Training Dataproc
Dataflow Dataprep
Data
Studio
BigQuery
Kubeflow
Predictions
Data
Labeling
New
Pre-built
Algorithms
New
Notebook
New
VM Images
New
GPU
TPU CPU
CxOs
Builders
Google Cloud AI - Features for Every AI User
From Infrastructure to Data Scientists to Line of Business Managers

18. Proprietary + Confidential
Demo

19. Confidential & Proprietary
Document
AI

20. Proprietary + Confidential
Document AI
● Make better decisions using document data
and make it available to your applications and
users
● Automate and validate your data to make
your workflows more efficient and free from
guesswork
● Rely on Google's security model and
world-scale infrastructure to keep your
organization secure
● Use your document data to gain new insights
about your products and meet customer
expectations

21. Proprietary + Confidential
Demo

22. Confidential & Proprietary
CDP AI

23. Confidential + Proprietary
Cloud Run
Document Data
Cloud Storage
Spring Rest Service
Appointment
Request Metadata
Firestore
Technical Architecture
Authentication
Firebase
Spring Rest Service
Document AI Java
SDK
Dialogflow CX Java
SDK
Dialogflow Agent
Document AI
Processor
Appointment
Administrative Portal
App Engine

24. Confidential & Proprietary
Appendix

25. Confidential + Proprietary

26. Confidential + Proprietary

27. www.ServerlessToronto.org
Reducing the gap between IT and Business needs