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In Search of Feedback,[object Object],7 Practices to Pump Up Conversations in Your Workplace,[object Object],Jan. 25, 2011     Linda Dulye, president / founder, Dulye & Co.,[object Object]
Welcome All,[object Object],Gary Spondike- IABC Detroit,[object Object],Gary Spondike,[object Object],President, IABC Detroit,[object Object],Director-Elect IABC Heritage Region,[object Object],detroit.iabc.com,[object Object],Email: gspondike@skidmorestudio.com,[object Object]
Today’s Presenter,[object Object],Linda Dulye | President / Founder ,[object Object]
In Search of Feedback,[object Object],Overview:Dulye & Co.,[object Object],Conversation Catalysts:Tested tools and actionable practices to improve how to get feedback and how to use it,[object Object]
Dulye & Co.,[object Object]
7 Practices to Pump Up Conversations ,[object Object],Raise the 	Bar on Feedback,[object Object],Change paradigms,[object Object],Redesign models,[object Object],Give them something to talk about,[object Object],Tune in opposing views,[object Object],Get a pulse,[object Object],Be responsive,[object Object],Create an APP,[object Object]
1. Change Paradigms,[object Object],Don’t presume, poll.,[object Object]
Start with the Basics,[object Object],[object Object]
What is feedback?Assess current knowledge / awareness of leaders.,[object Object]
Shift to Performance-Based Paradigm,[object Object],Poor,[object Object],Average,[object Object],Great,[object Object],Feedback fuels business results and organizational performance.,[object Object],Employee population,[object Object],Employee productivity,[object Object],Spectator-Filled to Spectator-Free™,[object Object]
 Foundation for Improvement Plans,[object Object],Take the mystery and FEAR out of feedback.,[object Object],See feedback as:,[object Object],[object Object]
valuable
a gift!  ,[object Object]
What’s Your Current State of Feedback Practices,[object Object],How often do senior leaders in your business group or function directly ask employees for feedback?,[object Object],Running ,[object Object],on empty,[object Object]
Redesign Job Requirements,[object Object],Manager talent development will fuel feedback.,[object Object]
Steamroller Factor!,[object Object],1-WAY,[object Object],CASCADE,[object Object],Roll-outs.,[object Object],Feedback-free,[object Object],design.,[object Object],1-way culture impedes performance and productivity. ,[object Object]
Redesign for Maximum Feedback: 4R Cycle Model,[object Object],Elements of effective 2-way communications.,[object Object]
Redesign Example: Lunch with the Boss Example,[object Object]
New Spectator-Free Model: Lunch with the Boss Example ,[object Object]
Redesign to Stimulate Feedback,[object Object],Ramp up listening with:,[object Object],[object Object]
 Agendas with built-in listening timeYou have to listen more than ever,[object Object]
Redesign Leader Walk-Arounds,[object Object],Your business leader here?,[object Object]
Award Winning Model: Elevate Ideas that Add Value ,[object Object],More than a stroll! Major innovation and cost savings driver,[object Object],Facility,[object Object],Map with Zones ,[object Object],Feedback,[object Object],Notepad,[object Object],Coaching Guide,[object Object],Quality,[object Object],Check,[object Object],Employee Liaisons,[object Object]
3. Give Them Something to Talk About,[object Object],  Meaningful messages 	   cut through information overload and connect with ME,[object Object]
Nail the Message: Content Planning Tool,[object Object],Engage leaders to plan and prioritize key messages—as a management team.,[object Object],What 3 things do you want people to remember? Understand?,[object Object]
Create a Connection with Each Message ,[object Object],Key message to communicate,[object Object],What business goal does this support?,[object Object],Why is this important to our dept./co.?,[object Object],Why is this important to your/ our team?,[object Object],Why is this important to our customers?,[object Object],Localize, personalize—and go from ME to WE.,[object Object]
Support Messages with Story Telling,[object Object],Supplier,[object Object],Employee at another,[object Object],site,[object Object],Industry,[object Object],Expert,[object Object],Customer,[object Object],Widen perspectives to changes underway in your industry and with competitors,[object Object]
Help Managers Communicate Tough Topics,[object Object],[object Object]
Localization guide
Hot question for team discussion
Feedback capture tool Key Message Toolkit,[object Object],Manager attitude and aptitude directly affects the volume and quality of feedback.,[object Object]
4. Tune in Opposing Views,[object Object],Conflict…,[object Object],averse?,[object Object],receptive?,[object Object],Is diversity truly appreciated? ,[object Object]
Is it Really Safe to Speak Up?,[object Object],When it comes to listening to feedback that is considered negative or contrary in tone or content, how comfortable are:,[object Object]
Elevate Inquiry to Encourage Constructive Feedback,[object Object],Track current questioning techniques—then set a goal to double open-ended questions.,[object Object]
Coach Managers to Be a Sponge,[object Object],Mix live and on-demand learning platforms:,[object Object],[object Object]
Podcasts
Peer-to-peer network
Help deskEXAMPLE:,[object Object],3-minute manager tutorial: ‘How to tune in when the conversation gets tough” ,[object Object]
Reward Constructive Feedback,[object Object],On 3 levels,[object Object],Visual,[object Object],Vocal,[object Object],Written,[object Object]
5. Get a Pulse,[object Object],Supplement surveys with quick polling snapshots,[object Object]
The daily business rhythm constantly challenges engagement and productivity,[object Object],1 = Poor2 = Fair3 = Good	4= Excellent,[object Object],	Poor	Excellent,[object Object], You Can’t Run a Business with 12-Month Old Feedback,[object Object]
Activate a Steady Stream of Feedback,[object Object]
Snapshot Tools: In-Seat Pulsing,[object Object],Feedback Form Example,[object Object],Build into meetings,[object Object],Targeted questions:  5-7 multiple choice,        1 open, 1 demographic,[object Object],Conduct online, by PDA or hard copy ,[object Object],Complete before meeting adjourns,[object Object],Repeat regularly with consistency in format  and metrics,[object Object]
Direct Pulsing: Connect through Action Teams,[object Object],[object Object]
Site specific or multi-site representation / Reward different views with selection
On-the-job work assignments
Serve as instant focus group and filter-free feedback resourceValued and valuable direct connection.,[object Object]
Award-Winning Example: Thermo-Fisher Scientific,[object Object],[object Object]
Manage Town Hall      improvement programCase study available at www.dulye.com.,[object Object]
Stop the Silent Treatment!,[object Object],Baseline: 130 global leaders,[object Object],30 minutes into meeting…,[object Object],you get the picture.,[object Object]
Action Team Case Study: Feedback Catalysts,[object Object]

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