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Targeted, location-based marketing

Right Person, Right Place, Right Time
Cloud services and Mobile (or MBaaS)

                         - David Jones
                   for ISV SpeakEasy



                                       www.streethawk.com
THE STREETHAWK TEAM
Natasha Rawlings, Chief Executive Officer
 Ex-marketing top level at some of world’s largest direct response
 companies: Mills & Boon, Guthy-Renker (Proactiv), News Corp and IMP
 Online startup: Auctionair
 natasha@streethawk.com


David Jones, Products
 Founder EmuTech (acquired by Surfcontrol Email Filter / WebSENSE)
 Founder ThreatMetrix: the fastest growing e-commerce fraud solution
 in the world, Gartner "Visionary" company for Web Fraud Protection.
 david@streethawk.com.
 (408) 890-6372




Sri Panyam, Chief Technical Officer
 Canon R&D, Seeker Wireless, Macquarie Bank, WMS Gaming
 sri@streethawk.com
THE STREETHAWK TEAM
Natasha Rawlings, Chief Executive Officer
 Ex-marketing top level at some of world’s largest direct response
 companies: Mills & Boon, Guthy-Renker (Proactiv), News Corp and IMP
 Online startup: Auctionair
 natasha@streethawk.com                                       BIG DATA
                                                                DNA
David Jones, Products
 Founder EmuTech (acquired by Surfcontrol Email Filter / WebSENSE)
 Founder ThreatMetrix: the fastest growing e-commerce fraud solution
 in the world, Gartner "Visionary" company for Web Fraud Protection.
 david@streethawk.com.
 (408) 890-6372




Sri Panyam, Chief Technical Officer
 Canon R&D, Seeker Wireless, Macquarie Bank, WMS Gaming
 sri@streethawk.com
and now for.....

.....a slightly tongue-in-check
      counter-argument to
         HTML5 zealotry
THE MBaaS WAVE

“development shops are continually
 looking for new ways to accelerate
       development of apps”

“ISVs are referring to those services
 as “mobile backend-as-a-service”

Source: Forrester
http://blogs.forrester.com/michael_facemire/12-04-25-mobile_backend_as_a_service_the_new_lightweight_middleware
THE WEB/NATIVE DEBATE

                         Exclusive
                         to Native


% UX Functionality




        Normal WWW   M-Web   Responsive   Native
BUT.....

Screen Real Estate
      is only
one characteristic
    of mobile
CROSSING THE FUNCTIONALITY CHASM
                          Exclusive
   100                    to Native

    75
% UX Functionality
    50


    25


     0
         Normal WWW   M-Web   Responsive   Native
CROSSING THE FUNCTIONALITY CHASM
                     Access to Camera
                             Exclusive
                     Barcode Scanning
   100                      to Native
                             NFC
                     Access to Compass
    75             Background Processing
                Custom Notification Handling
% UX Functionality
    50             Implicit Location/GPS
                   Battery Conservation
    25                 Address Book
                              ----
     0               Transparent Auth
       Normal WWW       MBaaS APIs
                       M-Web       Responsive Native

                     Wallets/Payments
Zuckerberg said building Facebook's mobile
app on HTML5, which was slow and clunky,
was "the biggest strategic mistake we've
ever made" on stage at TechCrunch
Disrupt.
http://www.businessinsider.com/mark-zuckerberg-html5-mobile-2012-9#ixzz27R5K91mE
http://gigaom.com/2012/09/25/developer-survey-explains-facebooks-mobile-moves/
SUMMARY:
 MBaaS ACCELERATES UX POTENTIAL

100

                   DEAD                 ALIVE
 75


 50


 25


  0
      Normal WWW   M-Web   Responsive    Native
STREETHAWK MBaaS HELPS RETAILERS




    Online --> Offline Attribution
   is a massive valuable unsolved problem
STREETHAWK MBaaS HELPS RETAILERS


‣Retailers are in a world of pain
‣Retailers main game is still about driving footfall
because bricks-and-mortar sales are:
          - 90% of their revenue
          - in-store conversion is 10x+ higher than online

          Online --> Offline Attribution
         is a massive valuable unsolved problem
MOBILE ADVERTISING DRIVING
     BAM SALES TODAY
MOBILE ADVERTISING DRIVING
     BAM SALES TODAY

        have clicked onto ads
  34%   because of a location
        specific message




        go to a bricks and mortar
  20%   store after seeing relevant
        mobile ads
Relevant is key
HOW RRR POWERED APPS WORK

                          2. Shoppers receive
                               personalised
                             messages when                   PeepToe
                                                           COTTON ON
                                                     Your loved Miss Poison Ivy Boots
                                                      Your loved blue stripe t-shirts

                              around stores
                                                       are waiting at Westfield City



                                                                                                 3. Shoppers go in-
  Exclusives                                                                                      store or buy via
  Short Sleeve Tops                                                                                    mobile
  Long Sleeve Tops
                                                                                                 Opportunities for Cross
                                                                                                    Sell and UpSell
  Dresses




                                                                                        3A. Opportunity for
                                                                                         Loyalty Program
                             4. Analytics to drive
1. Shoppers sign up           further purchases
 to Retailer’s App


Commercial in Confidence
TRIGGER MARKETING
          RIGHT PERSON/RIGHT PLACE/RIGHT TIME (RRR)



                                       Your store’s
                                      current reach




                 Reach RRR
                  enabled
                Smartphones




Commercial in Confidence
TRIGGER MARKETING
          RIGHT PERSON/RIGHT PLACE/RIGHT TIME (RRR)




Commercial in Confidence
TRIGGER MARKETING
          RIGHT PERSON/RIGHT PLACE/RIGHT TIME (RRR)



                                       Your store’s
                                      current reach




                 Reach RRR
                  enabled
                Smartphones




Commercial in Confidence
TRIGGER MARKETING
          RIGHT PERSON/RIGHT PLACE/RIGHT TIME (RRR)




Commercial in Confidence
HOW WE GET PAID


                        Monthly(Fees(
                           30%(

No7fica7ons(
   43%(




              Cost(Per(Sale(
                  27%(
SET & FORGET CLOUD SERVICE
                           Product
                         Reminders                  GEOFENCE CAMPAIGNS
                        Brand Match                    RRR MATCHING
                            Alerts                       SENTIMENT
            RRR       Location-based                      LOYALTY
                         Pre-Fetch          RRR    FACEBOOK INTELLIGENCE
                      Login/Facebook       CLOUD
           CLIENT                                    FACEBOOK SHARING
                         Favourites
                          Location          A
  Women


            A             Updates           P        StreetHaw
            P             Searches
                                            I
 IOS/       I                                            k
Android                                                 RRR
 Apps                               UPLOAD
                                                       Cloud
                                 Shopper Intent/
                                    Triggers
                                Shopper Favourites
           Retailer                  Loyalty
          CMS/CRM                  DOWNLOAD
                                    Analytics
QUEENSPARK ANALYTICS
CAMPAIGN & SOLUTION
  QUEENSPARK APP
   SFG SOLUTION
QUEENSPARK SOLUTION
  QUEENSPARK APP
   SFG SOLUTION
    LOYALTY VIEW
MBaaS QUEENSPARK APP
 QUEENSPARK SOLUTION
       SFG SOLUTION
      APIS FOR SOCIAL/PAYMENTS

      ITEM SCAN                   Buy via
                  ITEM VIEW
                                  mobile




                                 Discuss retailer’s
                                    capability




                                    Social
                                   Sharing
TOTAL LOCATION-BASED
                   TOTAL LOCATION-BASED
                      MARKETING SOLUTION
                         MARKETING SOLUTION
        Best
                                    Campaign                                                      Analytics
      Practice                                                      Loyalty
                                    Console                                                       Console
     Retail App

- Holds and updates all       - Can integrate with          - StreetHawk has a
   your inventory. Can            CRM                          solution, but can plug-     - Transactions recorded
   match inventory to store                                    in to retailers programs       at POS (Voucher Code
                              - Select your customer                                          or Customer No.)
- Holds all store locations       target groups             - Loyalty Card is
   and contact details
                                                               integrated in app           - Measure campaign and
- Integrates with Facebook
                              - Set up campaigns -                                            loyalty analytics in real-
                                  target group, day/time,   - Points and Rewards              time
   and email for social
   sharing                        message                      (incl. Gift Vouchers)
                                                               held in app                 - Measure campaign
- Favouriting                 -   Gift Vouchers,                                              return on investment
                                  Coupons, Promotional      - Use Pin/ barcode to
- Mobile purchases -              Messages, Flash Sales,       integrate to POS
   deliver at home or pick
   up at store                    New collections in-
                                  store.
                                                              Most of our competitors can only send location-based
      Code for inhouse
     developers or digital                                  messages when an app is open - not the case with our apps
           agency.
PARTNERSHIP
                                  with
                                  ISVs
                                    &
                            Digital Agencies

                          RRR Powered App in
                          Appstore in 1 Month
                            natasha@streethawk.com
                             AU: +61 (02) 8064 7079
                               US: (408) 890-6372

                                    or me:
                             david@streethawk.com
                                   @djinoz




Commercial in Confidence

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StreetHawk for ISV SpeakEasy

  • 1. Targeted, location-based marketing Right Person, Right Place, Right Time Cloud services and Mobile (or MBaaS) - David Jones for ISV SpeakEasy www.streethawk.com
  • 2. THE STREETHAWK TEAM Natasha Rawlings, Chief Executive Officer Ex-marketing top level at some of world’s largest direct response companies: Mills & Boon, Guthy-Renker (Proactiv), News Corp and IMP Online startup: Auctionair natasha@streethawk.com David Jones, Products Founder EmuTech (acquired by Surfcontrol Email Filter / WebSENSE) Founder ThreatMetrix: the fastest growing e-commerce fraud solution in the world, Gartner "Visionary" company for Web Fraud Protection. david@streethawk.com. (408) 890-6372 Sri Panyam, Chief Technical Officer Canon R&D, Seeker Wireless, Macquarie Bank, WMS Gaming sri@streethawk.com
  • 3. THE STREETHAWK TEAM Natasha Rawlings, Chief Executive Officer Ex-marketing top level at some of world’s largest direct response companies: Mills & Boon, Guthy-Renker (Proactiv), News Corp and IMP Online startup: Auctionair natasha@streethawk.com BIG DATA DNA David Jones, Products Founder EmuTech (acquired by Surfcontrol Email Filter / WebSENSE) Founder ThreatMetrix: the fastest growing e-commerce fraud solution in the world, Gartner "Visionary" company for Web Fraud Protection. david@streethawk.com. (408) 890-6372 Sri Panyam, Chief Technical Officer Canon R&D, Seeker Wireless, Macquarie Bank, WMS Gaming sri@streethawk.com
  • 4. and now for..... .....a slightly tongue-in-check counter-argument to HTML5 zealotry
  • 5. THE MBaaS WAVE “development shops are continually looking for new ways to accelerate development of apps” “ISVs are referring to those services as “mobile backend-as-a-service” Source: Forrester http://blogs.forrester.com/michael_facemire/12-04-25-mobile_backend_as_a_service_the_new_lightweight_middleware
  • 6. THE WEB/NATIVE DEBATE Exclusive to Native % UX Functionality Normal WWW M-Web Responsive Native
  • 7. BUT..... Screen Real Estate is only one characteristic of mobile
  • 8. CROSSING THE FUNCTIONALITY CHASM Exclusive 100 to Native 75 % UX Functionality 50 25 0 Normal WWW M-Web Responsive Native
  • 9. CROSSING THE FUNCTIONALITY CHASM Access to Camera Exclusive Barcode Scanning 100 to Native NFC Access to Compass 75 Background Processing Custom Notification Handling % UX Functionality 50 Implicit Location/GPS Battery Conservation 25 Address Book ---- 0 Transparent Auth Normal WWW MBaaS APIs M-Web Responsive Native Wallets/Payments
  • 10. Zuckerberg said building Facebook's mobile app on HTML5, which was slow and clunky, was "the biggest strategic mistake we've ever made" on stage at TechCrunch Disrupt. http://www.businessinsider.com/mark-zuckerberg-html5-mobile-2012-9#ixzz27R5K91mE http://gigaom.com/2012/09/25/developer-survey-explains-facebooks-mobile-moves/
  • 11. SUMMARY: MBaaS ACCELERATES UX POTENTIAL 100 DEAD ALIVE 75 50 25 0 Normal WWW M-Web Responsive Native
  • 12. STREETHAWK MBaaS HELPS RETAILERS Online --> Offline Attribution is a massive valuable unsolved problem
  • 13. STREETHAWK MBaaS HELPS RETAILERS ‣Retailers are in a world of pain ‣Retailers main game is still about driving footfall because bricks-and-mortar sales are: - 90% of their revenue - in-store conversion is 10x+ higher than online Online --> Offline Attribution is a massive valuable unsolved problem
  • 14. MOBILE ADVERTISING DRIVING BAM SALES TODAY
  • 15. MOBILE ADVERTISING DRIVING BAM SALES TODAY have clicked onto ads 34% because of a location specific message go to a bricks and mortar 20% store after seeing relevant mobile ads
  • 17. HOW RRR POWERED APPS WORK 2. Shoppers receive personalised messages when PeepToe COTTON ON Your loved Miss Poison Ivy Boots Your loved blue stripe t-shirts around stores are waiting at Westfield City 3. Shoppers go in- Exclusives store or buy via Short Sleeve Tops mobile Long Sleeve Tops Opportunities for Cross Sell and UpSell Dresses 3A. Opportunity for Loyalty Program 4. Analytics to drive 1. Shoppers sign up further purchases to Retailer’s App Commercial in Confidence
  • 18. TRIGGER MARKETING RIGHT PERSON/RIGHT PLACE/RIGHT TIME (RRR) Your store’s current reach Reach RRR enabled Smartphones Commercial in Confidence
  • 19. TRIGGER MARKETING RIGHT PERSON/RIGHT PLACE/RIGHT TIME (RRR) Commercial in Confidence
  • 20. TRIGGER MARKETING RIGHT PERSON/RIGHT PLACE/RIGHT TIME (RRR) Your store’s current reach Reach RRR enabled Smartphones Commercial in Confidence
  • 21. TRIGGER MARKETING RIGHT PERSON/RIGHT PLACE/RIGHT TIME (RRR) Commercial in Confidence
  • 22. HOW WE GET PAID Monthly(Fees( 30%( No7fica7ons( 43%( Cost(Per(Sale( 27%(
  • 23. SET & FORGET CLOUD SERVICE Product Reminders GEOFENCE CAMPAIGNS Brand Match RRR MATCHING Alerts SENTIMENT RRR Location-based LOYALTY Pre-Fetch RRR FACEBOOK INTELLIGENCE Login/Facebook CLOUD CLIENT FACEBOOK SHARING Favourites Location A Women A Updates P StreetHaw P Searches I IOS/ I k Android RRR Apps UPLOAD Cloud Shopper Intent/ Triggers Shopper Favourites Retailer Loyalty CMS/CRM DOWNLOAD Analytics
  • 24. QUEENSPARK ANALYTICS CAMPAIGN & SOLUTION QUEENSPARK APP SFG SOLUTION
  • 25. QUEENSPARK SOLUTION QUEENSPARK APP SFG SOLUTION LOYALTY VIEW
  • 26. MBaaS QUEENSPARK APP QUEENSPARK SOLUTION SFG SOLUTION APIS FOR SOCIAL/PAYMENTS ITEM SCAN Buy via ITEM VIEW mobile Discuss retailer’s capability Social Sharing
  • 27. TOTAL LOCATION-BASED TOTAL LOCATION-BASED MARKETING SOLUTION MARKETING SOLUTION Best Campaign Analytics Practice Loyalty Console Console Retail App - Holds and updates all - Can integrate with - StreetHawk has a your inventory. Can CRM solution, but can plug- - Transactions recorded match inventory to store in to retailers programs at POS (Voucher Code - Select your customer or Customer No.) - Holds all store locations target groups - Loyalty Card is and contact details integrated in app - Measure campaign and - Integrates with Facebook - Set up campaigns - loyalty analytics in real- target group, day/time, - Points and Rewards time and email for social sharing message (incl. Gift Vouchers) held in app - Measure campaign - Favouriting - Gift Vouchers, return on investment Coupons, Promotional - Use Pin/ barcode to - Mobile purchases - Messages, Flash Sales, integrate to POS deliver at home or pick up at store New collections in- store. Most of our competitors can only send location-based Code for inhouse developers or digital messages when an app is open - not the case with our apps agency.
  • 28. PARTNERSHIP with ISVs & Digital Agencies RRR Powered App in Appstore in 1 Month natasha@streethawk.com AU: +61 (02) 8064 7079 US: (408) 890-6372 or me: david@streethawk.com @djinoz Commercial in Confidence

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