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Think Beyond the Kanban board
                     Masa K Maeda, PhD



                              Brought to you by



 alueinnova
  Lean Value Innovative Management
alueinnova                                                                 ©Valueinnova




Some Pointers for   • Due to large number of attendees, questions will be
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                    •   To the extent possible, questions will be grouped and
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                          up additional questions.
                    •   The webinar will be recorded; recording will be
                          made available after the meeting.
alueinnova                                    ©Valueinnova




                    Today’s Speaker
                 Masa K. Maeda, Ph. D.
             Co-founder and principal coach
                   Valueinnova LLC




                        Host
                    Mahesh Singh,
               Co-founder, Sr.VP Product
                      Digité, Inc.
Digité – A Quick Overview

• A Pioneer in Web-based Collaborative Products/
    Solutions for Geographically Distributed Teams
• Headquartered in Mountain View, CA
• Over 250,000 users in the Americas, Europe, Asia/ Pacific
• Products that cover Lean/ Kanban, Agile ALM, Project/
    Portfolio Management
• Swift-Kanban is our flagship Lean/ Kanban product.
• Named by Gartner in ALM Market Scope report for 2010
Swift-Kanban for the Lean/ Agile Business
• One of the top Lean/ Kanban tools in the market with guidance from
      global Thought-Leaders
•   Ideal for both software/ IT as well as non-IT functions such as HR,
      Marketing, Sales, Claims Processing, Purchasing, etc.
•   Makes it easy for distributed teams/ functions to –
     •   Visualize Flow of Work
     •   Limit Work in Progress to increase Throughput/ Quality
     •   Collaborate Visually
     •   Automate critical Performance Metrics
     •   Evolve and Improve
• Powerful platform that combines High Configurability with Ease of Use
   • Available as SaaS or On-Premise license
   • Easy signup for 30-day Free Trial!
Swift Kanban Key Customers
alueinnova

                                 Masa K Maeda, PhD

With 25 years of international experience, Masa is the creator Lean Value Innovation and is
currently writing a book about it. He is a recognized coach, consultant and trainer figure in in
the Lean and Agile communities who continuously contributes with new knowledge. He is
known for bringing highly successful Kanban and Agile adoptions internationally inside and
outside the software and IT industries; and is considered by many to be the main contributor
to Kanban, Lean and Agile adoption in Ibero-America. He is one of just a few Kanban Trainer-
Coaches accredited by the Lean-Kanban University worldwide. Masa is also a Senior
Consultant with the Cutter Consortium and teaches Lean Value Innovation at the
UC Berkeley Extension. He is a PMI-ACP, Certified Scrum Product Owner / Scrum Master / Scrum Manager Trainer.


Previously, Masa was an associate at David J Anderson & Associates. He did R&D at Apple Inc. and in Japan at
Justsystems Corporation. He also worked at Netscape/AOL and was founding team member of 4 startups in
Silicon Valley: Electric Communities, When.com, Ingenuity systems, and Vuze Inc.; those companies pioneered
in virtual environments, online socialization, proteomics, and online entertainment. Masa also worked at
Akimbo systems.

Masa holds a PhD on artificial intelligence and software engineering from the University of Tokushima in Japan;
a MS on intelligent systems and information science from the same university, and a BE with honors from the
National Autonomous University of Mexico. He has also done studies in psychology, management, nlp, co-
active coaching and cybernetics.
alueinnova

                                                        Valueinnova LLC
                        Lean Value
                        Innovation

        Kanban for
                                      Continuous
        knowledge
                                     Improvement
          work




                     Coaching                  Lean-Agile
 Executive
 Coaching            Consulting               and Change
                                              Management

                      Training
                                                                                  ment
                                                                            prove .
                                         PMI to
      Lean-Agile QA                    Lean-Agile
                                                                         im
                                     transformation
                                                                tin uous      ation
                                                                                    ..
                                                            Con         innov
                          Scrum                               th rough                 Entire
                                                                                        enterprise
                                                                       Entire       n
                                                                 m     o rganizatio
                                                      Entire tea
Think Beyond the Kanban Board
Think Beyond the Kanban board
alueinnova   ©Valueinnova




              getyourbigon.com
alueinnova                                                                     ©Valueinnova




                    Design 4     Development 5    Testing 6        UAT 5
                  doing   done    doing   done   doing   done   doing   done


        team 1




         team 2




    maintenance
alueinnova                                                                     ©Valueinnova




                                                                catch
                                                                      !
                    Design 4     Development 5    Testing 6        UAT 5
                  doing   done    doing   done   doing   done   doing   done


        team 1




         team 2




    maintenance
alueinnova   ©Valueinnova
alueinnova             ©Valueinnova




             shafiq-asimplelife.blogspot.com
alueinnova   ©Valueinnova
alueinnova   ©Valueinnova
alueinnova      ©Valueinnova




             thecartoonpictures.com
                   getyourbigon.com
alueinnova   ©Valueinnova




                guardian.co.uk
alueinnova                     ©Valueinnova




     Complex adaptive system
alueinnova           ©Valueinnova




             firearmshistory.blogspot.com
alueinnova   ©Valueinnova




              Google maps
alueinnova   ©Valueinnova




              Google maps
alueinnova   ©Valueinnova




                 Google maps
alueinnova                                           ©Valueinnova




                          Kanban
                         principles
                                        Kanban
               Other                    practices



         System’s                           Lean
        constraints                       thinking

              System’s                Systems
               culture                thinking
alueinnova                                                                   ©Valueinnova




                    Innovate                       Take risks
                                  Kanban
                                 principles
                                                 Kanban
                        Other                    practices
                                                                Use experience
  Use intuition

               System’s                              Lean
              constraints                          thinking

                      System’s                                     Think
                                              Systems
                       culture                                  throughput
                                              thinking
                                                                accounting
       Use
    people skills
                                    Have drive
alueinnova            ©Valueinnova




    Case




             Healthcare

                           Wikipwdia
alueinnova                                                                ©Valueinnova




   Bring     Bring      Creating         Bringing Understanding   Kanban
awareness awareness         a           the 2 Cos      the      to visualize
 over the  over the      vision         together    end users   and manage
team & org  project                                               change

                      S y s t e m s   a n d   l e a n   t h i n k i n g


                                                                           skyscrapercity.com
alueinnova                                                                                                                                       ©Valueinnova




Improvements by end of month 1
                                                      Reqs generation
                 Work (hrs/week)                          (days)                                   Communication
                            72                         10                                                  8
                80"                                 10"                                       8"
                                                                                              7"
                60"                     45           8"
                                                                                              6"
                                                     6"                                       5"
                40"                                                                           4"

                20"
                                                     4"
                                                                                   2          3"
                                                                                                                 1
                                                                                              2"
                                                     2"
                                                                                              1"
                 0"                                  0"                                       0"
                       Berfore"       A-er"                    Berfore"        A.er"                        Berfore"   A1er"




Improvements by end of month 2
                                                      Continuous                         Layoffs &                               Happiness
          Defects (ratio)                           integration (%)                      hires (%)                                factor
              d                                               90                             90                                          7
          20"                                 90"                                                                       7"
                                                                                         1"
                                              80"                                                                       6"
          15"                                 70"                                      0.8"
                                                                                                                        5"
                                              60"
                                              50"                                      0.6"                             4"
          10"
                                              40"                                      0.4"                             3"

           5"                     d/20        30"
                                              20"              5                       0.2"             0               2"          1
                                              10"                                                                       1"
                                                                                         0"
           0"                                  0"                                                  1"                   0"
                 Berfore"     A,er"                       1"              2"                                                   Berfore"   A0er"
alueinnova                    ©Valueinnova




             Case

                    Telecom




                                  nytimes.com
alueinnova                                                                                                ©Valueinnova




                                       Before                 Improvements: months 1 and 2
Problems with                                                Pull system with limitation of work in progress
                         Task assignment: random
contractors                                                  highly improved value flow

Communication with
                         Good                                Very good
customers

Internal communication                                       Excellent. High collaboration and communication
                         Reasonably good
and collaboration                                            (internal, with customers, and with contractors)

                         Positive attitude on some but low
Motivation                                                   High: proactive attitude
                         motivation in some employees




                                      Before                      Improvements by month 5

On time delivery         86%                                 99% (backlog = zero)


Work hrs. per week       45                                  35
alueinnova   ©Valueinnova
alueinnova                ©Valueinnova




             Provider A




             Provider B




             Provider C
alueinnova                                                                            ©Valueinnova




                               Additional benefits

   An important deficiency in contractors service was identified and operational
   improvements were implemented

   Contractors improve their service thanks to the influence from our
   improvements and advice

   Most of our consultants have increased their skills to now become service
   managers

   Customer satisfaction has been so high that our largest customer is transferring
   contracts from other providers to us


   The same customer is now transferring project leadership to us
alueinnova                ©Valueinnova




             Conclusion




                              wikipedia
alueinnova                                       ©Valueinnova




                  Thank You!

        Visit us at –           Visit us at –
   www.valueinnova.com       www.digite.com
                           www.swift-kanban.com

      Write to me at –        Write to us at –
    masa@valueinnova.com      sales@digite.com

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Think Beyond the Kanban Board

  • 1. Think Beyond the Kanban board Masa K Maeda, PhD Brought to you by alueinnova Lean Value Innovative Management
  • 2. alueinnova ©Valueinnova Some Pointers for • Due to large number of attendees, questions will be today’s Webinar taken ‘off-air’ using the Q&A box (NOT the Chat box!). Please type in your question(s) in the Questions box on your screen – and mark it to ALL PANELISTS • To the extent possible, questions will be grouped and responded to jointly. • To ensure maximum coverage, please limit questions to 1 at a time. • At the end, any remaining time will be used to take up additional questions. • The webinar will be recorded; recording will be made available after the meeting.
  • 3. alueinnova ©Valueinnova Today’s Speaker Masa K. Maeda, Ph. D. Co-founder and principal coach Valueinnova LLC Host Mahesh Singh, Co-founder, Sr.VP Product Digité, Inc.
  • 4. Digité – A Quick Overview • A Pioneer in Web-based Collaborative Products/ Solutions for Geographically Distributed Teams • Headquartered in Mountain View, CA • Over 250,000 users in the Americas, Europe, Asia/ Pacific • Products that cover Lean/ Kanban, Agile ALM, Project/ Portfolio Management • Swift-Kanban is our flagship Lean/ Kanban product. • Named by Gartner in ALM Market Scope report for 2010
  • 5. Swift-Kanban for the Lean/ Agile Business • One of the top Lean/ Kanban tools in the market with guidance from global Thought-Leaders • Ideal for both software/ IT as well as non-IT functions such as HR, Marketing, Sales, Claims Processing, Purchasing, etc. • Makes it easy for distributed teams/ functions to – • Visualize Flow of Work • Limit Work in Progress to increase Throughput/ Quality • Collaborate Visually • Automate critical Performance Metrics • Evolve and Improve • Powerful platform that combines High Configurability with Ease of Use • Available as SaaS or On-Premise license • Easy signup for 30-day Free Trial!
  • 6. Swift Kanban Key Customers
  • 7. alueinnova Masa K Maeda, PhD With 25 years of international experience, Masa is the creator Lean Value Innovation and is currently writing a book about it. He is a recognized coach, consultant and trainer figure in in the Lean and Agile communities who continuously contributes with new knowledge. He is known for bringing highly successful Kanban and Agile adoptions internationally inside and outside the software and IT industries; and is considered by many to be the main contributor to Kanban, Lean and Agile adoption in Ibero-America. He is one of just a few Kanban Trainer- Coaches accredited by the Lean-Kanban University worldwide. Masa is also a Senior Consultant with the Cutter Consortium and teaches Lean Value Innovation at the UC Berkeley Extension. He is a PMI-ACP, Certified Scrum Product Owner / Scrum Master / Scrum Manager Trainer. Previously, Masa was an associate at David J Anderson & Associates. He did R&D at Apple Inc. and in Japan at Justsystems Corporation. He also worked at Netscape/AOL and was founding team member of 4 startups in Silicon Valley: Electric Communities, When.com, Ingenuity systems, and Vuze Inc.; those companies pioneered in virtual environments, online socialization, proteomics, and online entertainment. Masa also worked at Akimbo systems. Masa holds a PhD on artificial intelligence and software engineering from the University of Tokushima in Japan; a MS on intelligent systems and information science from the same university, and a BE with honors from the National Autonomous University of Mexico. He has also done studies in psychology, management, nlp, co- active coaching and cybernetics.
  • 8. alueinnova Valueinnova LLC Lean Value Innovation Kanban for Continuous knowledge Improvement work Coaching Lean-Agile Executive Coaching Consulting and Change Management Training ment prove . PMI to Lean-Agile QA Lean-Agile im transformation tin uous ation .. Con innov Scrum th rough Entire enterprise Entire n m o rganizatio Entire tea
  • 10. Think Beyond the Kanban board
  • 11. alueinnova ©Valueinnova getyourbigon.com
  • 12. alueinnova ©Valueinnova Design 4 Development 5 Testing 6 UAT 5 doing done doing done doing done doing done team 1 team 2 maintenance
  • 13. alueinnova ©Valueinnova catch ! Design 4 Development 5 Testing 6 UAT 5 doing done doing done doing done doing done team 1 team 2 maintenance
  • 14. alueinnova ©Valueinnova
  • 15. alueinnova ©Valueinnova shafiq-asimplelife.blogspot.com
  • 16. alueinnova ©Valueinnova
  • 17. alueinnova ©Valueinnova
  • 18. alueinnova ©Valueinnova thecartoonpictures.com getyourbigon.com
  • 19. alueinnova ©Valueinnova guardian.co.uk
  • 20. alueinnova ©Valueinnova Complex adaptive system
  • 21. alueinnova ©Valueinnova firearmshistory.blogspot.com
  • 22. alueinnova ©Valueinnova Google maps
  • 23. alueinnova ©Valueinnova Google maps
  • 24. alueinnova ©Valueinnova Google maps
  • 25. alueinnova ©Valueinnova Kanban principles Kanban Other practices System’s Lean constraints thinking System’s Systems culture thinking
  • 26. alueinnova ©Valueinnova Innovate Take risks Kanban principles Kanban Other practices Use experience Use intuition System’s Lean constraints thinking System’s Think Systems culture throughput thinking accounting Use people skills Have drive
  • 27. alueinnova ©Valueinnova Case Healthcare Wikipwdia
  • 28. alueinnova ©Valueinnova Bring Bring Creating Bringing Understanding Kanban awareness awareness a the 2 Cos the to visualize over the over the vision together end users and manage team & org project change S y s t e m s a n d l e a n t h i n k i n g skyscrapercity.com
  • 29. alueinnova ©Valueinnova Improvements by end of month 1 Reqs generation Work (hrs/week) (days) Communication 72 10 8 80" 10" 8" 7" 60" 45 8" 6" 6" 5" 40" 4" 20" 4" 2 3" 1 2" 2" 1" 0" 0" 0" Berfore" A-er" Berfore" A.er" Berfore" A1er" Improvements by end of month 2 Continuous Layoffs & Happiness Defects (ratio) integration (%) hires (%) factor d 90 90 7 20" 90" 7" 1" 80" 6" 15" 70" 0.8" 5" 60" 50" 0.6" 4" 10" 40" 0.4" 3" 5" d/20 30" 20" 5 0.2" 0 2" 1 10" 1" 0" 0" 0" 1" 0" Berfore" A,er" 1" 2" Berfore" A0er"
  • 30. alueinnova ©Valueinnova Case Telecom nytimes.com
  • 31. alueinnova ©Valueinnova Before Improvements: months 1 and 2 Problems with Pull system with limitation of work in progress Task assignment: random contractors highly improved value flow Communication with Good Very good customers Internal communication Excellent. High collaboration and communication Reasonably good and collaboration (internal, with customers, and with contractors) Positive attitude on some but low Motivation High: proactive attitude motivation in some employees Before Improvements by month 5 On time delivery 86% 99% (backlog = zero) Work hrs. per week 45 35
  • 32. alueinnova ©Valueinnova
  • 33. alueinnova ©Valueinnova Provider A Provider B Provider C
  • 34. alueinnova ©Valueinnova Additional benefits An important deficiency in contractors service was identified and operational improvements were implemented Contractors improve their service thanks to the influence from our improvements and advice Most of our consultants have increased their skills to now become service managers Customer satisfaction has been so high that our largest customer is transferring contracts from other providers to us The same customer is now transferring project leadership to us
  • 35. alueinnova ©Valueinnova Conclusion wikipedia
  • 36. alueinnova ©Valueinnova Thank You! Visit us at – Visit us at – www.valueinnova.com www.digite.com www.swift-kanban.com Write to me at – Write to us at – masa@valueinnova.com sales@digite.com