Business Messaging - Trends and Practice

Slide 2: Ping82 understands . . . . . As organizations become more and more information based, the need for better communication tools is vital for: Effective knowledge sharing Team work Collaboration In recent years, this has become vital, especially in light of geographically diverse teams. Copyright 2008 Ping82.com

Slide 3: Ping82 understands . . . . . In the past… People had to go to office complexes to be near the filing cabinets and each other. But now… The "office" is now being discarded in favor of an “e-workplace.” Copyright 2008 Ping82.com

Slide 5: The Reality  A December 2007 New York Times blog post described E-mail as "a $650 Billion Drag on the Economy”  New York Times reported in April 2008 that "E-MAIL has become the bane of some people’s professional lives" due to information overload.  No one eliminates the problem of e-mail overload because none helps us prepare replies". Copyright 2008 Ping82.com

Slide 6: Email is everyone’s problem  Most business workers today spend from one to two hours of their working day on email: reading, ordering, sorting, ‘re-contextualizing” fragmented information and of course writing e-mail  The increase of use of e-mail is due to improving levels of globalization  Email is not just for messages anymore Copyright 2008 Ping82.com

Slide 8: What is E-mail Messaging? “The term "e-mail" (as a noun or verb) applies to the Internet e-mail system based on the Simple Mail Transfer Protocol, to network systems based on other protocols and to various mainframe, minicomputer or intranet systems allowing users within one organization to send messages to each other in support of workgroup collaboration.” Copyright 2008 Ping82.com

Slide 9: What is E-mail Messaging? “often abbreviated to e-mail, email, or simply mail, is a store-and-forward method of writing, sending, receiving and saving messages over electronic communication systems.” Copyright 2008 Ping82.com

Slide 10: Strengths of E-mail Messaging  E-mail was widely accepted by the business community as the ﬁrst broad electronic communication medium  E-mail is very simple to understand and it is like a postal mail  E-mail has solves two basic problems of communication: logistics and synchronization  E-mail is sorted by Date, Sender and Subject Copyright 2008 Ping82.com

Slide 13: What is Instant Messaging? “Instant messaging (IM) is a form of real-time communication between two or more people based on typed text. The text is conveyed via computers connected over a network such as the Internet.” -- from Wikipedia Copyright 2008 Ping82.com

Slide 14: Advantages of (Instant Messenging)  Chat happens in real-time before your eyes  Sending of messages to people not currently logged on (offline messages)  "Quick Questions and Clariﬁcations”  Immediate receipt of acknowledgment or reply,  Possible to save a conversation for later reference  Sorted base on Buddy List ( User) Copyright 2008 Ping82.com

Slide 15: Business Application Instant messaging has proven to similar to email  Communicate with colleagues: 58%  Get a quick answer on a business matter: 49%  Communicate with clients or customers: 28%  Exchange files: 25%  Send and receive information while on a conference call: 24%  Say things they wouldn’t document in email: 23% Copyright 2008 Ping82.com

Slide 16: AOL’s Third Annual Instant Messaging Survey IM vs. Email  Thirty-eight percent (38%) of IM users said they send more IMs than emails.  Two-thirds (66%) of teens and young adults (ages 13-21) said they send more IMs than emails. Copyright 2008 Ping82.com

Slide 17: AOL’s Third Annual Instant Messaging Survey IM at work  26% of employed instant messaging (IM) users said they use IM in the workplace.  77% of these at-work IM users feel that IM has had a positive impact on their work lives. Copyright 2008 Ping82.com

Slide 18: Pew Report: Teens and Technology Teens & IM  75% of online teens – or about two-thirds of all teenagers – use instant messaging.  29% of teens who use IM or text messaging will use it to communicate with their parents.  78% of teens who use IM said they used it to talk about homework, tests, or school work. “Our teens now will lead us into the future.” Copyright 2008 Ping82.com

Slide 20: Ping82.com  Easy interface  Combines strengths of both email and IM  Eliminates the weaknesses of email and IM  Everyone can have their own account for life  Organized by Issue or Things to Do based on “priority” Copyright 2008 Ping82.com

Slide 21: Using Ping82.com “The quality and efficiency of communication can increased tremendously in one swoop; things will get done, people aren't going to be tied to their PCs." Copyright 2008 Ping82.com

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