The document discusses knowledge sharing and social knowledge management. It introduces the concept of knowledge networking and emphasizes that knowledge is shared through conversations and relationships between people. Barriers to knowledge sharing include lack of time and clear benefits, while the biggest motivators are learning and building trust through relationships. Overall it encourages participants to think about knowledge as something that is exchanged through social interactions rather than just given away.

1. The Social KM Café!! David Gurteen Gurteen Knowledge Henley KM Forum story

2. Begin with the end in mind

9. Getting to know each other

11. Speed Networking A simple technique to bring a group of people together to get to know each other

15. Questions

16. KM goes social

29. So what does this mean for KM?

34. Social KM Anyone can say anything People are afraid to talk openly Work is open and transparent Work is behind closed doors Stories Best Practices KM 2.0 KM 1.0 Knowledge is naturally captured as part of my work Knowledge is forcibly captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work

35. Social KM Think out load together Think quietly alone Anyone can publish Centrally controlled publishing Anyone can start a CoP CoPs centrally controlled KM 2.0 KM 1.0 Improved decision making & innovation Efficiency and productivity Personal voice, 1 st person Professional voice, 3 rd person Rich stories, audio and video Context stripped Content is distributed freely and uncontrolled Content is centralised, protected and controlled Content filtered through experts Search for experts and content separate Subscribe to feeds Distribute by e-mail

36. KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter and getting smarter faster than most companies. The Cluetrain Manifesto

37. On Knowledge Knowledge is embodied in people gathered in communities and networks. The road to knowledge is via people, conversations, connections and relationships. Knowledge surfaces through dialog, all knowledge is socially mediated and access to knowledge is by connecting to people that know or know who to contact. Denham Grey

39. Questions & Discussion

41. Make your connections count You live and learn. At any rate, you live. Douglas Adams

48. How do you network?

59. Questions & Discussion

60. Coffee

61. Dare to Share Problems only exist in the human mind, Anthony de Mello

74. Benefit & Time Time Availability Benefit high low high low no brainer Opportunity for learning/ relationship building explore/ escalate suggest an alternative

76. Questions & Discussion

77. Business is a Conversation

81. Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?

84. Dialogue Suppose we were able to share meanings freely without a compulsive urge to impose our view or conform to those of others and without distortion and self-deception. Would this not constitute a real revolution in culture. David Bohm, Physicist

86. Questions & Discussion

87. Lunch

88. Gurteen Knowledge Café Process

108. Questions & Discussion

109. Lets run a Knowledge Cafe

113. The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively and how might we overcome these barriers?

114. Coffee

115. Learn before, during and after

118. After-Action Reviews

127. Questions & Discussion

128. Telling Stories

136. Questions & Discussion

137. Review of the day

139. End of day

140. The Social KM Café!! David Gurteen Gurteen Knowledge Second Day

143. Should organizations reward knowledge sharing? If you want to kill innovation, Reward it. Alfie Kohn

144. For Best Results Forget the Bonus! Here is what Alfie Kohn has to say about rewards To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system http:// www.alfiekohn.org

151. So what’s the solution? How do we make people share? How do we make people do anything? People don't resist change; they resist being changed. Peter Senge

154. Bob Buckman Our approach to KM is far more than stick or carrot. We say, "Knowledge Sharing is your job. Do it!" As a reward you may keep your job.

157. How do we understand better? Through being involved and engaged in the world and through open conversation !

158. Questions & Discussion

159. Social Tools

169. Questions & Discussion

170. Coffee

171. Weblogs In the middle of difficulty lies opportunity. Albert Einstein

178. RSS Feeds, Newsreaders, Aggregators and Podcasts

187. Social Tagging & Folksonomies

191. Wikis

206. Some thoughts on the future

211. Questions & Discussion

212. Summary: KM is going social!

216. World 2.0 The world is recognized to be complex and that different approaches are needed The world is seen through a Newtonian cause and effect model People decide the information they need and subscribe to it Information is pushed to people whether they have asked for it or not Everyone is open to new ideas People especially those in authority are closed to new ideas and new ways of working People write in the first person in their own voice People tend to write in the third person, in a professional voice People think out loud together People think quietly alone Context is retained in the form of stories Context is stripped from information Anyone can publish what they want Publishing is centrally controlled Information is distributed freely and uncontrolled Information is centralized, protected and controlled People are given freedom in return for accepting responsibility People are controlled out of fear they will do wrong People select the tools that work best for them IT Tools are imposed on people Work takes place transparently where everyone can see it Work takes places behind closed doors Knowledge sharing and social learning is a welcome natural part of people's everyday work Knowledge sharing and learning is imposed additional work World 2.0 World 1.0

217. Share actionable insights

218. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com