David Gurteen's talk/mini knowledge cafe at KM World 2007 in San Jose, November 2007.

1. How do we make people do things ? KM World 2007 David Gurteen Gurteen Knowledge

2. A story: How do we make them use it? Henley Management College

3. Work with People don’t do things to them! Many of the familiar principles of Quality management amount to an elaboration of this simple truth: an innovative, healthy organization requires that we work with people rather than do things to them . Alfie Kohn

4. Should we reward knowledge sharing activity?

5. For Best Results: Forget the Bonus! Here is what Alfie Kohn says about rewards To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system http:// www.alfiekohn.org

12. So what’s the solution? How do we make people share? How do we make people do anything? How do we make people use the new KM system?

14. Bob Buckman Our approach to KM is far more than stick or carrot. We say, "Knowledge Sharing is your job. Do it!" As a reward you may keep your job.

15. John Holt Children do not need to be made to learn to be better, told what to do or shown how. If they are given access to enough of the world, they will see clearly enough what things are truly important to themselves and to others, and they will make for themselves a better path into that world then anyone else could make for them John Holt

16. Anthony de Mello The only way to change is to change your understanding . Anthony de Mello Jesuit Priest

17. David Weinberger For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? … It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto

18. So how do we make people do things? And what role should rewards play? How do we make people share? How do we make people do anything? How do we make people use the new KM system?

19. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com