This document discusses the evolution of knowledge management (KM) practices from a techno-centric to a more social and people-centric approach. Early KM focused on databases and technology but has shifted to recognize the importance of social tools, communities, and tacit knowledge sharing. This new approach is called KM 2.0 or social KM, which leverages social media, blogs, wikis and other tools to better connect people and share knowledge more organically as part of their everyday work. The document argues that for KM to be effective, it needs to embrace this more social and conversational approach.

1. KM 2.0: KM goes social October 2008 GMAA Sydney

3. Two early forms of KM Techno-centric KM People-centric KM

13. So what does this mean for KM?

18. Social KM Stories Best Practices Improved decision making & innovation Efficiency and productivity Work is open and transparent Work is behind closed doors KM 2.0 KM 1.0 Knowledge is naturally captured as part of one’s work Knowledge is captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work

19. KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard

20. KM is going Social

21. Knowledge Cafe

22. “ To what extent is KM social”

23. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com