1. The document discusses Sahaj e-Village Limited (SeVL), a company working to bridge the digital divide in India under the National e-Governance Plan (NeGP). 2. SeVL operates over 27,000 common service centers across 6 states that provide both government and commercial services to citizens, including e-learning programs. 3. The document analyzes two case studies of women village-level entrepreneurs operating SeVL centers in Uttar Pradesh and the e-learning services they provide to local citizens.

1. Presented by:
Harekrishna Misra
Professor, IT & Systems Group, Institute of Rural Management Anand, hkmishra@irma.ac.in
Sanjay Kumar Panigrahi
Chief Executive Officer, Sahaj e-Village Limited, Kolkata, India, panigrahi@sahaj.co.in

2. Population : 1.27 Billion
Languages : 780
Total States : 35 (including UT**s)
Year Started : 2008
Total CSCs* : 133847 (as on 31.04.14)
Major Services :
1.Government to Citizen Services (PAN, UID)
2.Insurance Services (Life, Non Life)
3.Ticket booking (Train, Bus, Air)
4.Education related services
NeGP : Indian Scenario
2
*CSCs: Common Services Centers
**UTs : Union Territories

3. 3
E – Governance : Challenges
• Overarching effect of Digital divide
• To enhance e – Participation to engage all stakeholders including Citizens, Govt.,
Business & Civil Society
• Contemporary e – Governance with focus on e- Participation, e – Collaboration and
e- citizens
• To create demand driven citizen engagements with web 2.0 & Service oriented
Architecture (SoA)

4. Web 2.0 Concept
Objectives :
• User centred Design
• Service Orientation
• Universal Service Identification
• Service Browser
• Web 2.0 Interface
Service
Provider
Service
Consumer
Service Broker
E-Learning /
E-Governance
(E-Collaboration /
E-Participation)

5. 5
Architectural Study : Proposed Pathway for Indian e-Governance
Architecture
SOA
Attributes
Web 2.0 Attributes
Possible Effects through e-
Learning
e-Governance
e-
Collaboration
e-
Participation
Service
Demand
Participation-
Collaboration
Citizen Perception to use and
raise demand
Required Required
Service
Aggregation,
Orientation
Asynchronous Particle
Update (the pattern
behind AJAX);
Collaborative Tagging
Enhancing capabilities of
portal specific deliverables
Required Not Essential
Service
Orchestration
Structured Information
(Micro formats);
Declarative Living and
Tag Gardening
Assigning roles and
accountabilities to websites
under the portal
Not Essential Required
Service
Agency
Collaboration
The Synchronized Web;
Software as a Service
Service providers will be
encouraged to add services
for synchronization and
orchestration
Required Required

6. 6
NeGP Ecosystem
Role of Service Center Agency (SCA)
•Prime driver of the CSC eco-system.
•Activities : identifying the required services, harnessing the State
network, identifying and training the VLE, establishing the CSC
Role of Village Level Entrepreneur (VLE)
The VLE would manage the CSC business at the ground level
Service Designated
Agency
Special Purpose
Vehicle
National
Service Level
Agency
Dept. of
Information
& Tech.

7. NeGP Implementation at Ground level :: A Glance
7
A typical Common Service Center
Service being given from a Center
A Sahaj eLearning Center
Awareness program by a VLE for women of the village
Awareness drive by Sahaj in a village

8. Sahaj e – Village Limited (SeVL)
8
Total Common Service Centers
in Villages : 27167 (as on 31.04.14)
Total States : 06
Year Started : 2008
Major Services:
1.G2C Government to Citizen Services (PAN,
UID)
2.B2CInsurance Services (Life, Non Life)
3.B2CUtility Services(Train, Bus, Air ticket
booking, Solar lantern)
4.B2Ce Learning related services
Assam

9. 9
Sahaj e- Village Limited (SeVL) engagement
e – Learning
Sessions for Rural
Youth & Women
• e- Participation
• e- Collaboration
• e- Citizens

10. Sahaj e- Village Ltd (SeVL) : Case Based Analysis
Case – 1
Background
• A Woman VLE(Under graduate), joined Sahaj in last 6 months
• Primary earning of the VLE is through e- Governance Services -
Certificate Services, catering to 8000 population
• e– Learning Services are introduced lately
Status
• e– Learning Services are well accepted among Students
• Mostly due to good impression created by woman VLE through her
interpersonal skills, Trust and ambience of her shop.
Case – 2
Background
• A Woman VLE(Computer application Graduate),
• Supported by person having specialization in networking & hardware
services, catering to 25,000 population
• E – Learning Services module – “e – Shiksha” is launched
Status
• Besides Govt. Services like certificate Services, Theoretical Session on
English language, Exposure to Basic Operating System is given to the
students
• Learners include, local youth, Teachers & women
Case of 2 Women VLEs was studied from 1 of the 6 states, Uttar Pradesh
Name: Jyoti Chaurasia
Village: Samesee
District: Lucknow State: Uttar Pradesh
Name: Neha Yadav
Village: Devari Rokhara
District: Lucknow State: Uttar Pradesh

11. Sahaj e- Village Ltd (SeVL) : Case Based Analysis
• SEVL promoted e – Learning as a tool, engages citizens in acquiring e – Skills, orchestrates E – Government services
• SeVL, working on bridging digital divide under NeGP of Govt. of India
• Analysis of SeV is based on available website, background architecture, basis VLE interaction in UP & Policy document
SOA
Attributes
Web 2.0 Attributes
Possible Effects through e-
Learning
e-Governance
e-
Collaboration
e-
Participation
Service
Demand
Participation-
Collaboration
Citizen Perception to use
and raise demand
Existent Non-Existent
Service
Aggregation,
Orientation
Asynchronous Particle
Update (the pattern
behind AJAX);
Collaborative Tagging
Enhancing capabilities of
portal specific deliverables
Non-Existent Non-Existent
Service
Orchestration
Structured Information
(Micro formats);
Declarative Living and Tag
Gardening
Assigning roles and
accountabilities to websites
under the portal
Existent Non-Existent
Service
Agency
Collaboration
The Synchronized Web;
Software as a Service
Service providers will be
encouraged to add services
for synchronization and
orchestration
Existent Non-Existent

12. Analysis
• SeVL has made efforts to make services SoA compliant through e- Learning
having multimedia interactions
• Software is user friendly, occasional deficiencies are found, making software
UCD deficient
• Self learning is repetitive and sequential causes monotony in learning
• Learner to learner creativity is not feasible
• VLE do not have any scope to share his/ her expertise
• Passive demand influence
• VLE - in case performs better in e – Learning environment due to pro-
activeness
Sahaj e- Village Ltd (SeVL) : Case Based Analysis

13. Sahaj e- Village Ltd (SeVL) : Case Based Analysis
Conclusion
• E – Learning portfolio of SeVL successfully extending services to Rural Youth
• Scope to improve upon SoA & web 2.0 based engagements
• Efforts are mainly passive now in terms of SoA, Web 2.0 & e – Governance
• Indicates, existence of Policy level gaps in National e- Governance Plan
(NeGP)architecture
• Able to showcase the accrued benefits of e -Governance services
• Not been able to relate the effects of e-learning on increased e - Governance services
holistically

14. Thank You
14