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Overview


Peter DeYoe
Division Director
(302)888-5530
Peter_DeYoe@compaid.com
Agenda
Overview     A brief company overview of CAI


Clients      Clients throughout the Fortune 1000 and Government


Offerings    Services and products to meet your needs


Value        Our Value Proposition — What CAI can help you achieve


Capability   World Class services provided globally


Why CAI      Reasons to Select CAI


Next Steps   Where we can go from here
CAI Company Overview
•   25+ Years in IT Services Business
•   2,700 Associates Worldwide
•   $220+ Million in Revenue in 2007
•   Offices in 34 Metropolitan Areas
•   Four Major Delivery Centers
•   Privately Held Entrepreneurial Organization
•   Fortune 1,000 Customer Base
•   Process & Metrics Driven
Computer Aid Clients
Manufacturing                                Federal Government




                                             State Government



Retail                            Services



Financials      Transportation / Logistics   Education



Insurance                     Utilities
CAI Services
       Best Practice & Governance                  Best Practice
                                                    Consulting
  Application       Application        Staff
 Development         Support        Augmentation       Process &
                                                         Metrics
   Fixed Price      Applications      Preferred
  On/Off Shore       Help Desk         Status       ITIL, 6 Sigma &
                                                          CMMI
 Construction        Managed          Vendor          IT Metrics &
 Management         Maintenance     Management        Productivity
                                                        Institute




                 Managed Services
Move your Key Personnel from
Operational to Strategic Work
                          CAI will Deliver Fixed
                          Price, OnTime, Quality &
Fixed Price               Budget
Development

                          Internal IT Staff
                          Business Knowledge &
                          Relationships



                          CAI will Improve
                          Productivity by
                          20-30%




Managed Support
Value Propositions
Application    CAI can save clients 20 -30% of their current support costs
Support        within the first year by providing increased productivity and
Outsourcing    allowing you to redeploy your people to strategic projects
               thereby eliminating the need for expensive consultants.

Application    CAI provides quality development services that are
Development    fast, economical, on-time, and within budget
Outsourcing    with no surprises!


IT             CAI can help you create 20% or greater capacity in the first
Governance     year and provide the visibility, optimization, and control of IT
Consulting     needed for SEI, Six Sigma, ITIL and Sarbanes Oxley
               compliance.

Managed        CAI can provide the right skill, at the right price,
Staffing       at the right time and reduce management
Augmentation   and administrative burden.
Customer Value

  Customer Value
     Savings
     Performance
     User Satisfaction
     IT Perceived Value


                           CAI Management
                            Selection of
                             Resources
                            Service-Based
                             Delivery
Solution Delivery Centers
•   Tracer® is the ―Seamless‖ Workflow
    Manager
     –   Client
     –   CAI Onsite
     –   CAI Offshore
•   All Delivery Centers perform within the
    same methodology and process
    environment
•   The CAI Delivery Processes along with
    Tracer serve as the ―Glue‖ between all
    constituencies
•   CAI Offshore Delivery Centers
    generally function as an extension to
    the Domestic Delivery Centers and
    Services Delivery Teams.
•   CAI Offshore is not a discreet product,
    rather it is an imbedded component of
    CAI’s offerings
CAI Locations Worldwide
                                                                                                            Toronto, Canada
London, England                                                                                             • CAI manages all processes and
• CAI manages all processes and                                                                               resources
  resources                                                                                                 • 35 resources
                                              Shanghai, China                                               • Application Development
• Application Development
• Application Support                         • CAI-Newtouch JV Partnership (3/07)                          • Application Support
• Interconnected Support Center               • Strong BPO and Call Center                                  • Interconnected Support Center
                                                capabilities
                                              • 600 resources
                                              • Proven track record in Application
                                                Development, Testing, and Support
                                              • Interconnected Support Center        CAI Corporate Headquarters
                                                                                     Allentown, PA

                                                                                     Three domestic Delivery Centers
                                                                                     2,700 Associates Worldwide
        Manila, Philippines
        • CAI-STA is a JV partnership                                                REGIONAL OFFICES:
                                                                                     Albany; Allentown; Atlanta; Baltimore; Boston;
        • 10 years’ experience in Manila                                             Buffalo; Chicago; Detroit; Harrisburg; Jacksonville;
        • 100 Resources                                                              New York City; Philadelphia; Pittsburgh;
        • CAI manages all processes and                                              Princeton/New Hope; Raleigh-Durham;
          resources                                                                  Rochester; Tallahassee; Washington, DC; West
        • Extensive Application Development                                          Palm Beach; Wilmington DE.
          and Support experience
        • Interconnected Support Center
Offshore Solution Center Benefits
•   High retention rates
•   Consistent processes, methodologies and
    procedures
     – Technical (Virtual Solution Center)
     – Admin & HR
•   Integration with CAI’s infrastructure
•   Consistent communications
•   Utilization of Tracer
•   Cost effective business model
Why do companies work with CAI?
 We Letemployees & business knowledge on most strategic initiatives
  Leverage
           You Focus on Your Core Activities

 LetstechnologyGet Out of the “Legacy Systems Support Business”
  Aging
        Them
                and/or workforce

 Infusion of Best Practice Process & Metrics
   Increases the productivity of IT & Business


 Buy a Business Solution, not on SLAs & scope
  CAI provides the management and contracts
                                            Hours

 Our Commitment to Building Long references
  Delivering measurable value — A strong reputation &
                                                      Term Relationships

 An Easy Company to do Business With
Next Steps
Executive Briefing
Agenda Topics
•   Application Development Methodology
•   Application Maintenance Methodology
•   Managed Staff Augmentation
•   Offshore Capabilities
•   IT Governance Consulting
•   CAI Intellectual Property
     – TRACER® (Process Management & Enforcement Tool)
     – AI (Automated Insight)

•   Vendor Management Services

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Cai Overview

  • 2. Agenda Overview A brief company overview of CAI Clients Clients throughout the Fortune 1000 and Government Offerings Services and products to meet your needs Value Our Value Proposition — What CAI can help you achieve Capability World Class services provided globally Why CAI Reasons to Select CAI Next Steps Where we can go from here
  • 3. CAI Company Overview • 25+ Years in IT Services Business • 2,700 Associates Worldwide • $220+ Million in Revenue in 2007 • Offices in 34 Metropolitan Areas • Four Major Delivery Centers • Privately Held Entrepreneurial Organization • Fortune 1,000 Customer Base • Process & Metrics Driven
  • 4. Computer Aid Clients Manufacturing Federal Government State Government Retail Services Financials Transportation / Logistics Education Insurance Utilities
  • 5. CAI Services Best Practice & Governance Best Practice Consulting Application Application Staff Development Support Augmentation Process & Metrics Fixed Price Applications Preferred On/Off Shore Help Desk Status ITIL, 6 Sigma & CMMI Construction Managed Vendor IT Metrics & Management Maintenance Management Productivity Institute Managed Services
  • 6. Move your Key Personnel from Operational to Strategic Work CAI will Deliver Fixed Price, OnTime, Quality & Fixed Price Budget Development Internal IT Staff Business Knowledge & Relationships CAI will Improve Productivity by 20-30% Managed Support
  • 7. Value Propositions Application CAI can save clients 20 -30% of their current support costs Support within the first year by providing increased productivity and Outsourcing allowing you to redeploy your people to strategic projects thereby eliminating the need for expensive consultants. Application CAI provides quality development services that are Development fast, economical, on-time, and within budget Outsourcing with no surprises! IT CAI can help you create 20% or greater capacity in the first Governance year and provide the visibility, optimization, and control of IT Consulting needed for SEI, Six Sigma, ITIL and Sarbanes Oxley compliance. Managed CAI can provide the right skill, at the right price, Staffing at the right time and reduce management Augmentation and administrative burden.
  • 8. Customer Value Customer Value  Savings  Performance  User Satisfaction  IT Perceived Value CAI Management  Selection of Resources  Service-Based Delivery
  • 9. Solution Delivery Centers • Tracer® is the ―Seamless‖ Workflow Manager – Client – CAI Onsite – CAI Offshore • All Delivery Centers perform within the same methodology and process environment • The CAI Delivery Processes along with Tracer serve as the ―Glue‖ between all constituencies • CAI Offshore Delivery Centers generally function as an extension to the Domestic Delivery Centers and Services Delivery Teams. • CAI Offshore is not a discreet product, rather it is an imbedded component of CAI’s offerings
  • 10. CAI Locations Worldwide Toronto, Canada London, England • CAI manages all processes and • CAI manages all processes and resources resources • 35 resources Shanghai, China • Application Development • Application Development • Application Support • CAI-Newtouch JV Partnership (3/07) • Application Support • Interconnected Support Center • Strong BPO and Call Center • Interconnected Support Center capabilities • 600 resources • Proven track record in Application Development, Testing, and Support • Interconnected Support Center CAI Corporate Headquarters Allentown, PA Three domestic Delivery Centers 2,700 Associates Worldwide Manila, Philippines • CAI-STA is a JV partnership REGIONAL OFFICES: Albany; Allentown; Atlanta; Baltimore; Boston; • 10 years’ experience in Manila Buffalo; Chicago; Detroit; Harrisburg; Jacksonville; • 100 Resources New York City; Philadelphia; Pittsburgh; • CAI manages all processes and Princeton/New Hope; Raleigh-Durham; resources Rochester; Tallahassee; Washington, DC; West • Extensive Application Development Palm Beach; Wilmington DE. and Support experience • Interconnected Support Center
  • 11. Offshore Solution Center Benefits • High retention rates • Consistent processes, methodologies and procedures – Technical (Virtual Solution Center) – Admin & HR • Integration with CAI’s infrastructure • Consistent communications • Utilization of Tracer • Cost effective business model
  • 12. Why do companies work with CAI?  We Letemployees & business knowledge on most strategic initiatives Leverage You Focus on Your Core Activities  LetstechnologyGet Out of the “Legacy Systems Support Business” Aging Them and/or workforce  Infusion of Best Practice Process & Metrics Increases the productivity of IT & Business  Buy a Business Solution, not on SLAs & scope CAI provides the management and contracts Hours  Our Commitment to Building Long references Delivering measurable value — A strong reputation & Term Relationships  An Easy Company to do Business With
  • 13. Next Steps Executive Briefing Agenda Topics • Application Development Methodology • Application Maintenance Methodology • Managed Staff Augmentation • Offshore Capabilities • IT Governance Consulting • CAI Intellectual Property – TRACER® (Process Management & Enforcement Tool) – AI (Automated Insight) • Vendor Management Services