David Keyes' presentation slides on broad digital divide and digital inclusion strategies and the City of Seattle Community Technology Program. For the 2013 Asia Pacific Economic Cooperation (APEC) Digital Opportunity Center summit in Taipei, Taiwan.

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Projects & Partnerships
David.keyes@seattle.gov
@diginclusion
Seattle.gov/tech
David Keyes
City of Seattle
Department of Information Technology

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Seattle
 606,000 people in Seattle
 21% speak another
language at home
 4.1 Million people in
Puget Sound region
 2.2 Million jobs

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Agenda
• Digital inclusion framework
• Strategies
• Learning from the field
– Networks
– Partnerships
– Evaluation

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Community Technology Program
Ensure digital inclusion
for all residents and
neighborhoods
Develop ICT capacity for:
civic and cultural participation,
employment, lifelong learning,
and access to essential services

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Digital Inclusion
For residents, businesses and NGO’s

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Access
• Availability, bandwidth, cost, ease to
connect
• End user equipment
• Hardware and software/apps
– tools for people with disabilities
• Technical support

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ICT Literacy
Skills to
• Utilize equipment and Internet,
• Applied to education, work, business,
community and cultural participation
• Information & media literacy: Ability to
find info and analyze content
• Fluency: Ability to self-learn, solve
problems & teach others

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Content & Services
• Relevant
• Cultural & education appropriate design
• Marketing to reach underserved
communities
• Able to produce
& distribute content

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Seattle Programs
• Mapping of telecenters & online
neighborhoods
• Public computing centers in libraries,
Neighborhood Service Centers, public
Community Centers
• Grant program to help NGO’s
• Cable broadband
• Seniors Training Seniors
• Youth Civic engagement
9

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Center Directory

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• Brainstorm, monthly newsletter
• Security workshops & information
• Community meetings and events
Community Education

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• Get Online Campaign
Community Education
UK Find a Bigger Life online

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• Competitive annual grant program
• Supports broadband access, adoption & civic
engagement
• $320K, up to $20,000
• Wide range of community groups & technology
• Match more than 2:1
• Guided by citizen advisors
Technology Matching Fund

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Evaluation Framework
• Individuals
• Families
• Organizations
• Communities
Thanks to

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Diverse Impact
Civic Engagement Job & Homelessness
Women gain
MS Office
Certification
& other tech
skills
Immigrants
& refugees
learn English
and citizenship
Youth
journalists
use Twitter
to cover
community
events and
issues they
care about
Education & Life Skills

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Cultural Learning
Tierra Madre Gen 7 Project with SDK Bridge
Using MIT Scratch program

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Professional training
Video for NGO’s
Adobe partnership
Other youth programs
Youth blog & campaigns on community issues
Bringing policymakers to youth

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Puget SoundOff

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IT Indicators Project
Measures:
• Access to tools & Internet
• Use and skills
• Barriers to adoption
• Civic participation
• Communication with government
• Business and economic development
• Trust and security

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IT Indicators Project
Used for:
• Digital inclusion strategy
• City web services
• Public education planning
• Safety communications
• Business

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Community Input

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Building Pathways
How do DOC’s provide and partner to open
these paths?
• School
• Jobs – Tech & non-tech
• Business
• Civic engagement & neighborhoods
• Essential services(health, law, safety, gov)

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Success Factors
• Community involvement & input
– People, business, education, government, NGO
• Program quality
• Marketing
• Staff continuity
• Reliable support (tech & financial)
• Organization integration
• Impact evaluation (with data)

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Building Strong Networks

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Developing partners
• Think large and small
• Understand benefits to both & resource
constraints
• Develop long term relationships – best for
both
• Many opportunities besides hardware &
software

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Developing partners
• Employee assistance: trainers and training
design, technical and strategic assistance, marketing
(local) ads), mentors, fundraising, construction (from
walls to desks), wiring
• DOC’s as application testing and
development centers. Also to help define
product needs!
• Cautions: limit on staff resources or side
track from participant needs

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• Capacity building & Strategic investments
• State Council on Digital Inclusion
• Legal definition of digital inclusion
• Regional network of computing centers
• JusticeNet tech centers in courthouses
• University evaluation & training help
• Washington Law Help videos
• Regional summits

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Resource Tagging
Categories
• Skill_Levels
• Target_Population
• Lab_Management
• Program_Management
• Outreach
• Research_Evaluation
• Languages
Program_Management
• Community_Mapping
• Community_Assessment
• Curriculum_Design
• Fundraising
• Policies_and_Procedures
• Staff_Job_Descriptions
• Staff_Training
• Strategic_Planning
• Volunteer_Descriptions

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We make a difference

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Thank-you

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• U.S. National Digital Inclusion Framework
• Access Literacy Content Framework
• Telecentre.org
• City of Seattle Community Technology Program
• Communities Connect Network
• Pew Internet & American Life research
• US NTIA Exploring the Digital Nation report
• Connecting people for development: Why public access
ICTs matter 2013 research report
• IT Equity Project Management Tool
Resources