More Related Content Similar to Daemon Software and Services - Introduction & Company Profile Similar to Daemon Software and Services - Introduction & Company Profile (20) Daemon Software and Services - Introduction & Company Profile2. Introduction
Our Services
Global Presence
Our Team
Case Studies
Clientele and Global Alliances
Content
2
© Daemon 2014. Confidential. All Rights Reserved
3. 3
• Headquartered in Singapore, over 200+ people
globally & growing organically
• Coimbatore and Bangalore Delivery Centers with
corporate office in Bangalore
• Global reach with operations in Singapore, India –
Delivery Centers, US, Australia, New Zealand,
Malaysia, UK, Thailand and CALA region
• Partnership with key industry stakeholders. E.g.
Oracle and System Integrators like Cap Gemini,
IBM, Accenture, CTS and Mindtree
Customers
Telco
Banking &
Financial
Services
System
Integrators
Daemon is a gold partner to Oracle
Particulars Explanation
Headcount 200+ Consultants
Presence 10 Countries
Customers 15+
Multiple delivery centers in India
DAEMON Snapshot
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© Daemon 2014. Confidential. All Rights Reserved
4. Mission
• To Help our Clients
Innovate and Achieve
Success in the areas of
Business Operations and
Technology
Vision
• To be one of the most
respected IT Solutions
Provider globally
• Admired for Consulting,
Technology & Quality of
its Talent
Values
• Customer First
• Quality Focused
• Reliable - Deliver as
promised
Daemon Core DNA
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© Daemon 2014. Confidential. All Rights Reserved
5. Daemon ensures availability of specialist skills and Domain SME’s
Best in class delivery and support processes aligned to ITIL V3
standards, Six Sigma, ISO 27001 and ISO 20000
Integrated tools that facilitate automation and process efficiencies
People
Process
Tools
Global delivery center to support customers with the best in class
Technology and infrastructure
Technology
Global Partnership with OraclePartners
Development
Solutioning
BCP
Change Management
Roadmap
Managed Services
Embracing Latest Technology for
Our Value Proposition
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6. 6
Inputs Inputs Inputs Inputs
Outputs Outputs Outputs Outputs
• Identify stakeholders
• Understand
Objectives
• Analyze biz
requirements
• Audit
• Stakeholder
Management
• Business
requirements
• RCA matrix
• Project approval
• Technical
Architecture
• Solution Design
• Quality Assurance
Strategy
• Risk Management
• Defined scope
• Design Specification
• Implementation Plan
• Risk Matrix &
budgets
• Agile Methodologies
• System integration
• Best Practices
• Iterative Delivery
• Implementation
• System test
• User acceptance test
• Development sign off
• Quality of service
• Minimize disruptions
• Post deployment
stability
• Maintenance
Readiness
• Deployment
• Customer acceptance
• Training
• Support Transition
Discovery Design Develop Deploy
Engagement Framework- D4 Approach
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7. Passionate about client’s success
We owe our existence to clients and this mantra is built into our DNA. We will do everything possible to help our
clients achieve their business objectives. Testimony to this is our 95% retention rate and the fact that many of
our customers and partners have has a working relationship with Daemon for the last 9 years since Daemon
started operations
Value for Money
With the advantage of flexible offshore-onshore operation delivery
models and extensive experience in providing Managed Services ,
our clients can leverage and build on the economies of scale
Laser-sharp Focus on Technology Innovation
and Simplicity
Daemon has a built deep and critical mass of domain expertise in
the areas of Billing and CRM that spans across all major platforms
People Strategy
We believe our people are the reason for Daemon’s success
hence we continually focus on developing their professional
expertise and strengths and have built a strong team of
technology and domain experts committed towards quality
service delivery
Long Term Vision
We believe in building long-term relationship with our clients by focusing on client success with a disciplined
approach to solutions delivery and technology innovation which has ensured an impeccable reputation for
Daemon in the industry
Why Daemon
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8. Introduction
Our Services
Global Presence
Our Team
Case Studies
Clientele and Global Alliances
Content
8
© Daemon 2014. Confidential. All Rights Reserved
9. Service
Offerings
Siebel CRM
Oracle Suite
of Products
Carrier &
Consumer
Billing
Comverse
and Kenan
Suite of
Products
System
Integration
&
Middleware
Order to
Activate
Processing
Mobility
Solutions
E-Commerce,
Portals and
Custom
Development
IT Service
Management
Cloud
lifecycle
management
Daemon Service Offering
9
© Daemon 2014. Confidential. All Rights Reserved
10. Daemon Expertise …1/5
Oracle Suite of Products
• Deep expertise in Oracle
Communication Suite with experience in
the implementation of BRM, NCC, OSM,
ASAP and UIM
• Experience in conducting more than 30
technology enablement programs for
Oracle customers with successful
implementation and rollout of
applications to as many as 4000 users.
• Upgrade experience in Oracle BPM (SOA
enabled) backend application
integration across various industries
including MVNO enablement
Siebel CRM
• Capabilities include SOA Integration,
Sizing, Technical reviews, performance
tuning, troubleshooting, business
process automation and MDM
• Application focus areas include Siebel
Enterprise and On-Demand, Oracle
Policy Automation, Business Intelligence
Publisher, Oracle SOA Suite and OBIE
(Siebel Analytics)
• Siebel life cycle and comprehensive
Siebel functionality with assured quick
Siebel CRM upgrade
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11. Daemon Expertise …2/5
Mobility Solutions
• Mobile application development in major
technology platforms such as iOS,
Android, Blackberry, Windows,
Symbian, Java, HTML5 & Sencha
• Mobility solutions includes enterprise
field management systems catering to
FMCG & Pharma sales & order
distribution solutions
• Travel & Logistics – airline , cab/taxi
services, track & trace solutions
• Healthcare industry – B2B portal
solutions & product catalogue
Order to Activate Processing
• Orchestration tools (OSM, TIBCO
Business Works, Workpoint)
• Self /Agent care integration of CRM with
Network Elements
• SOA integration that connects across
apps and systems
• Solutions aimed at reducing Customer
data inconsistencies and enabling
seamless integration across applications
that help marketing departments
identify and serve high value
customers.
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12. Daemon Expertise …3/5
Comverse & Kenan Suite of Products
• Deep expertise in Comverse Billing
products, implementation of Kenan FX,
BP, OM and Comverse One suites
• Experience in successful implementation
and rollouts on Fixed, wireline, mobile,
broadband and convergent services
• Upgrade and migration from
Kenan/BP8.x/OM1.x to Kenan/FX 2.0
• Integration of upstream and
downstream systems like Conexon/
NagraVision for Broadband & Digital TV,
ConnectVU/ Ericsson HLR/ADM/MINSAT
for Voice and Mobile Data, Clarify/
Siebel/Business Objects for CRM and
Analytics
Carrier and Consumer Billing
• Technology transformation,
Implementation, Integration and
Managed services
• Upstream applications like CRM, Order
management, Provisioning and
inventory management.
• Downstream applications like billing
automation, marketing, revenue
assurance, fulfillment and reporting
• Comprehensive expertise in
configuration, rating, mediation,
migration and upgrades across all major
Billing platforms like Kenan/C1
(Comverse), Oracle BRM, Amdocs,
BSCS & CSG (Intec)
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13. Daemon Expertise …4/5
E-Commerce, Portals & Custom
Development
• E-commerce and web based Business
(B2B) Portal development
• Experience in platforms like Websphere
Portal , ATG
• Experience in various Java IDE (Eclipse,
Netbeans, IntelliJ)
• Experience in Hibernate, Spring, JSF,
Struts, JSP, JMS, Drools, Spring Batch
and Spring Roo
• Other php, java and dot net based
custom applications and solutions
System Integration and Middleware
• Strategy and Architectural services
around service oriented architecture
(SOA) and Business Process
Management (BPM)
• Internal integration (EAI), partner and
customer integration (B2B/EDI),and
web services (B2C)
• Solutions aimed at enabling seamless
integration across applications with
Oracle Fusion, Webmethods, Tibco, SAP
Xi and other Billing/CRM interfaces.
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14. Daemon Expertise …5/5
Cloud lifecycle management
• Complete Cloud Lifecycle Management
(CLM) that includes
• Resource management:- Network
containers, compute pools and
resources and storage
• Service blue prints:- Service definition,
service component and service
deployment definition
• CLM service catalogue
IT Service Management
• End-to-end IT service management
solution implementation that includes
• Service strategy:- Demand
management, financial
management and service portfolio
• Service design:- Capacity
management, service level
management and availability
management
• Service operation:- Request
fulfillment, incident management
and problem management
• Service transition:- Asset
management, change
management and release
management
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© Daemon 2014. Confidential. All Rights Reserved
15. Introduction
Our Services
Global Presence
Our Team
Case Studies
Clientele and Global Alliances
Content
15
© Daemon 2014. Confidential. All Rights Reserved
16. 3377 Hartford Ln
Frisco, TX 75033
USA
: (469)777.3279
: www.daemonsoftware.com
: Sales@daemonsoftware.com
711, 8th Main
Indiranagar 80 Feet Road,
Bangalore, Karnataka
: +91 810 5777 335
: www.daemon.co.in
: sales@daemon.co.in
64, Persiaran 65C
Pekeilling Business Centre
53000 Kuala Lumpur Malaysia
: (65) 6844-7844, (65) 9758-5695
: www.daemon.co.my
: Sales@daemon.co.my
Span Ventures Pvt. Ltd., SEZ,
Pollachi Road, Eachanari,
Coimbatore - 641 021, Tamil Nadu,
: (469)777.3279
: www.daemonsoftwarae.com
: Sles@daemonsoftware.com
HQ- 180 Paya Lebar Road
#09-02 Yi Guang Factory Building
Singapore-409032
: (65) 6844-7844, (65) 9758-5695
: www.daemon.com.sg
: Sales@daemon.com.sg
Mynshull House 78
Churchgate Stockport
Cheshire SK1 1YJ
: ((65) 6844-7844, (65) 9758-5695
: www.daemon.co.uk
: Sales@daemonsoftware.com
Daemon’s offices across the globe
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© Daemon 2014. Confidential. All Rights Reserved
17. Introduction
Our Services
Global Presence
Our Team
Case Studies
Clientele and Global Alliances
Content
17
© Daemon 2014. Confidential. All Rights Reserved
18. Encourage
Performance
Capability Index
Motivated Work
Environment
Open door approach
Half yearly
Performance Review
Training &
Development
Knowledge
Management
Employee
Empowerment
Rewarding
Excellence
Performance
focused
Employee
Communication
Talent pool of 200 worldwide
Engineering and Management graduates from Tier 1 national and
international institutes like NIT, IIT
Building Leaders
Our Workforce
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© Daemon 2014. Confidential. All Rights Reserved
19. 4%
5%
6%
32%
31%
4%
18%
Program/ Project Managers (8 to 12
Years)
Senior Architect (8 to 10 years)
Architects (6 to 8 years)
Senior Consultants (5 to 7 years)
Consultants (3 to 5 years)
Business Analysts (4 to 6 years)
Associate Consultants (1 to 2 Years)
Workforce Matrix
19
© Daemon 2014. Confidential. All Rights Reserved
20. Introduction
Our Services
Global Presence
Our Team
Case Studies
Clientele and Global Alliances
Content
20
© Daemon 2014. Confidential. All Rights Reserved
21. To transform the billing system using the RODOD solution by utilizing Oracle's stack
of communications products to fulfill the orders effectively and quickly
Effectively managing the order life cycle & automating the existing processes to get
reduced order fulfillment time
Centralized product hub(PH4C) to design and publish the offers to CRM & BRM using
AIA
BRM to manage the billing information and OSM for order fulfillment
Siebel CRM act as a Customer Master and interacts with OSM / BRM
OSM employs request and response flow for all the communication
Following services were implemented (Mobile,Wibro,PSTN,SOIP,IPTV,Internet,Wifi)
Subscribing to local/long distance/international carriers of other networks to get
a converged bill
Complex discounts on both usage & bill amounts
Usage rating involving CDRs from domestic switches and inbound & outbund
roaming usage
Built a single platform to bill all the different customer base
Reduced the time to market for design & marketing of new business offerings
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
APAC Tier-1 Telco – Billing Transformation
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22. Migrate and upgrade existing Billing and Revenue Management applications and
integrate more than 100 integration points / processes and ensure seamless data
flow into the BRM backbone
Realign and Configure wholesale, business and residential plans and manage all BRM
operational production systems
Worked with multiple vendors & customer teams ensuring a successful migration and
integrated more than 100 points and processes to ensure a seamless flow of data
Development and integration on multiple technologies including Kenan FX 2.0
Jakarta Struts, Oracle, PL/SQL, Java / JSP / SQL / Perl, ASP.NET, ICSS and Clarify
CRM
Daemon used a Global Distributed Delivery model with two parallel teams (migration
and integration projects) working out of multiple locations, co-ordinating with project
and change management teams to bring in delivery timeframes
Daemon streamlined the complex requirements including multiple interfaces and
simplified the BRM operations process thus reducing TCO through improved cycle
times, automation, standardization and leverage
One of the few upgrades to go-live with Kenan FX 2 with minimum post cutover
issues
Daemon earned tremendous appreciation for the efforts and the Client handed over
entire configuration requirements and production support activities to Daemon as a
result
Objective
Solution
Result
European Tier-1 Telco - Migration
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
22
© Daemon 2014. Confidential. All Rights Reserved
23. A Top-tier European Telco entrusted Daemon to migrate thirteen different billing
instances in separate legacy systems to a single platform
Provide managed services to handle their billing operations, testing and application
development efforts
Daemon IP was merged into the team’s operations for process standardization and
automation
Innovative IP included One-touch billing, on-the-fly reports and pre-bill checker
Managed Services: Billing IT Operations, IT Helpdesk, Application Support, Release
Management, Configuration and Development, Operational Reporting
Providing innovative solutions and implementing Daemon IP and best practices as
the prime service provider and managing other providers like Infosys, Capgemini,
and Comverse
Worked with multiple vendors & teams and ensured a successful migration for
thirteen different countries running on different legacy systems all integrated into a
single billing instance
Recaptured lost revenue through improved accuracy and fewer conflicts
Increased overall customer satisfaction and reduced maintenance and support costs
Daemon was able to effectively align itself with the client and received overwhelming
appreciation leading to us being made the prime service provider for their BRM
operations and managed services
Objective
Solution
Result
European Tier-1 Telco - Enterprise Billing
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
23
© Daemon 2014. Confidential. All Rights Reserved
24. A Top-tier European Telco entrusted Daemon to provide Oracle Siebel implementation
and operational support
Daemon provided end-to-end Siebel implementation from proof of concept to all
phases of design, development, testing and deployment
Daemon worked with multiple vendors & customer teams and ensured a successful
integration of Siebel CRM platform with their billing systems
Improved customer services through better visibility from order to cash for company
and customer
Greater product and pricing flexibility by limiting re-work and new product sets
Increased overall customer satisfaction and reduced maintenance and support costs
Daemon acted as a partner and gatekeeper for the client and to ensure a
implementation and smooth integration of the CRM apps ands operational processes
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
European Tier-1 Telco – Oracle Siebel
24
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25. To design a customized Pan-European CRM solution on the oracle 9i platform customized
exclusively for client which is primarily used for Handling and Managing Telecom orders over
their lifecycle
To support the CRM operation
Developed a configurator with additional fields on order configurator, new rules and prefixes
related to orders. Changes regarding User interface were incorporated
System Administrator activities such as defining Concurrent Programs, Request Sets, Executable
and Value sets
Creating Utility Programs (Responsibilities) as per project requirements
Creation and Enhancements of PL/SQL Packages, Procedures, Functions for data population and
updation as per business requirements
Improved customer services through better visibility from order to cash for company and
customer
Greater product and pricing flexibility
An effective and low cost CRM solution
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
European Telco – Oracle EBS CRM Solution
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26. To consolidate the view of a customer across the whole organization and provide
single instance of each application while containing its own silo of information
Analyse, Design and Develop interfaces using WM components (Integration server,
Developer, Broker, Designer, Trading Networks and JDBC Adapter)
Daemon proposed a step-by-step integration solution that integrates all the systems
together using the webMethods (WM) ESB Platform
Centralized all information into one data center, with one instance of each application
Developed custom adapter services and Java services to interact with resource tier
Supported the SIT, UAT by creating the test cases, gathering test data, tested and
documented the Troubleshooting guide, and facilitating issue resolution and product
warranty
Quicker response to customer issues and easier analysis of its customer base
Linked all the systems together using the WM ESB Platform which provided reliable
messaging between the applications. It reduced the growing number of ad hoc links,
data inconsistencies and errors, and sped up processes such as customer
provisioning
Improved the provisioning process and provided end-to-end visibility in real-time
business processes with fault management, order handling, billing and configuration,
and inventory management systems.
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
European Tier-1 Middleware Solution
26
© Daemon 2014. Confidential. All Rights Reserved
27. To replace the legacy CRM application (ITSM systems - BMC) with Oracle Siebel CRM
and provide the integration layer between all internal systems for better and efficient
data flow
Replaced the IT service management by integrating with the WM’s EAI, BPM, B2B
technologies and seamless integration with systems like error handling, fault
management, order handling, billing & configuration and inventory management
Requirement gathering, high Level and low level design, development of the
interfaces with flow services and Java services
Developed end to end business processes between fault management, Order
handling, billing & Inventory management
Created Sql/PL stored procedures for adapter services and transaction management
Improved customer services through better visibility exposed with the new CRM
Solution
Streamlined the process of error handling , notification mechanisms with mailing,
ticketing and logging
Reduced maintenance and support costs with the new automated solution
Daemon acted as a partner and gatekeeper for the client to ensure the end to end
implementation and smooth integration of the Oracle Siebel CRM
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
European Telco- CRM & Middleware
27
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28. Provide Level 3 and Level 4 support for the EAI solution. The client's business
combined with the nature and complexity of the EAI solution, demands 24 X 7
support to enable smooth functioning
A central EAI solution support team was formed to provide Level 3 and Level 4
support for the projects in production as well as in development and testing
Support system based on the Global Service Model (GSM) to provide 24x7, third
level support. Onshore support began initially, and the offshore team was set up
later. Onshore and offshore teams regularly reviewed tasks, thus knowledge transfer
was efficient
Daemon formulated a Process to track the ticket to resolution/closure
Collected performance metrics and did Root cause analysis of the tickets
Streamlined and automated the “build” and “packaging” process with an increase in
the number of users at various stages of integration and additional tasks
All the issues discovered/reported by the users were recorded and tracked. The
issues were either resolved depending on the criticality via patches or scheduled to
be resolved in future releases
Improved turnaround time resulting in increased user satisfaction with the support
Detailed status-reporting to the client and the users
Automated build system for the product ensuring a consistent build mechanism
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
European Telco Middleware Ops
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© Daemon 2014. Confidential. All Rights Reserved
29. The leading provider for Telecommunication services in Singapore entrusted Daemon
to provide integrated BI Solution
End-to-end integrated implementation of Business Intelligence solution with
Informatica 8.5 and Crystal reports
Developing interface file for transferring & reconciling revenue (journal) information
from Kenan to SAP System using ETL Tools & Business Objects
Involved in all activities related to the Management Reports
Crystal Reports 9 or Business Objects are used for formatting as per the User
request
Improved customer services through better visibility from order to cash for company
and customer
Increased overall customer satisfaction and reduced maintenance and support costs
Improved Visibility to Higher Management of the software stack
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
APAC Telco- BI Implementation
29
© Daemon 2014. Confidential. All Rights Reserved
30. Create a UDB (Unified DataBase) Centralized system to Monitor & Track the telecom
network solutions such as Configuration Management, Fault Management,
Performance Management and Trouble Ticketing System
Analyze the fault on Networks & Resolve quickly to avoid huge penalty paid to
service providers and produce ND reports
DWH - EDW Layer for Real time Analysis using Greenplum Multi core MPP database
ETL Architecture to extract data from various locations at using Informatica 8.6.1
Flexible Layers of Warehouse from EDW (For Real Time Reports) & RDS (For Complex
Dashboards)
Storage of data and reports in a centralized location for analysis at a later date for
organization learning (with help of information life cycle management)
User-friendly reporting structures to create ad-hoc reports & Summary dashboards
to Top level
Cost reduction and increased productivity through improved cycle times, automation,
standardization and leverage
Highly interactive reporting system allowed business to access critical reports in real-
time without IT intervention
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
BI-UDB (Unified DB) Project -A large Telco
30
© Daemon 2014. Confidential. All Rights Reserved
31. The incumbent and leading provider for all range of Telecommunication services
across Australia entrusted Daemon to transform their mobility solution from Legacy
System to a convergent billing system (Kenan /FX). This project involved
implementation of Kenan/FX (BPv11.7), Siebel and customization of these systems
to meet Client’s Business requirements
Daemon provided end-to-end Mobility Solution implementation from proof of concept
to all phase of design, development, testing and deployment
Daemon worked with multiple vendors & customer teams and ensured a successful
design and delivery of Mobility Solution.
Support Requirement Analysis phase, Design the Integration Design Document and
Integration, Development & Testing of Siebel CRM
Configuration, Integration, Development & Testing of Kenan Application
Configuration, Development & Testing of Real Time Rating Application
Automated order fulfillment Solution (Reduced Manual Work)
Automated Product Launch Solution (Reduced Manual touchpoint)
Reduced Time To Market for new product Launches
Reduced cycle time for order fulfillment
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
Leading APAC Telco - Mobility Solution
31
© Daemon 2014. Confidential. All Rights Reserved
32. A Top-tier European Telco entrusted Daemon to provide Oracle OSM implementation
and operational support
Resolve Business and IT challenges by providing integration and orchestration for
activation of services involving Multiple Network Elements and billing system
End-to-end OSM implementation from proof of concept to solution design for all the
phases, development, testing and deployment
A new product catalog was designed with structure (products with multiple levels),
conversion, substitution and rendering rules
A new order entry application was incorporated to make full use of the enhanced
product catalog along with OSM
Interfaces to existing systems were developed to ensure there was no impact to
existing functionality
All clients seamlessly integrated with backend network elements
By understanding the architecture and design behind OSM, Daemon was able to take
OSM’s advantages and navigate around OSM’s shortcomings.
Greater product and pricing flexibility by limiting re-work and new product sets
Increased overall customer satisfaction and reduced maintenance and support costs
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
European Tier-1 Telco – Oracle OSM
32
© Daemon 2014. Confidential. All Rights Reserved
33. A satellite broadcaster with offerings in broadband and pay TV services entrusted
Daemon to provide consulting services for integrating their CRM platform with their
core Billing and OM platform including design, development and testing efforts
Daemon worked with multiple vendors & customer teams and ensured a successful
integration of a Chordiant based CRM platform with their Arbor based billing systems
Included additional reconciliation projects on the Arbor BP / OM, and IIP
provisioning platform
Improved customer services through better visibility from order to bill cycles for
company and customer
Greater product and pricing flexibility by limiting re-work and while adding new
product sets
Increased overall customer satisfaction and reduced maintenance and support costs
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
APAC Tier-1 Telco – BSS Solution
33
© Daemon 2014. Confidential. All Rights Reserved
34. A Top-tier North American Cable Provider entrusted Daemon to provide Oracle OSM
Design and implementation
Decrease time to market for new products and offers by using Orchestration flows
Decommission existing OM solution with Oracle OSM to remain competitive in market
and to handle their incremental growth easily with better performance application
End-to-end OSM implementation from solution design for all the phases,
development, testing and deployment
Integration with existing legacy order capture systems and product structure to
enable optimized workflows which can integrate with new products and services with
minimal impact on provisioning flow.
Interfaces to new developed activation and inventory platform from Oracle suite for
seamless provisioning
Minimal manual intervention with more focus on zero touch automated flows
Realigning clients expectation with Oracle OSM product for maximum ROI and
minimum support requirements for future
Achieved more than 80% tested code coverage for defect free OSM implementation
On time delivery meeting all targets, resulting in award of next project to Daemon
from client
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
NAM Major Cable Provider – Oracle OSM
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© Daemon 2014. Confidential. All Rights Reserved
35. Green field design and implementation of Oracle ASAP for newly introduced
Metaswitch equipment for activation of VOIP services.
To integrate with existing Sonus PSX server for policy enforcement and to stop
spilling of long distance VOIP calls over third party carriers.
Activation of High Speed Internet service over very reliable CISCO BACC equipment
using Oracle ASAP
Parallels platform activation for service delivery of cloud web hosting using Oracle
ASAP
End-to-end ASAP implementation from solution design for all the phases,
development, testing and deployment.
Integration with OSM using the best practices and Oracle recommendations for
smooth order management and more number of successful activations.
Coordinating with Client and Metaswitch equipment vendor for maximized equipment
knowledge and optimal use within client network
Client’s Oracle ASAP application now with ability to process more than 2 million
orders per day.
Fully automated activation of network equipment with minimal human intervention
required.
Complex routing and activation logic implemented for activation multiple equipment
for service activation of the same product type.
On time delivery meeting all targets, resulting in award of next project to Daemon
from client
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
NAM Cable Provider & Telco – Oracle ASAP
35
© Daemon 2014. Confidential. All Rights Reserved
36. Design and re-engineer the B2B portal and integrate the call-centre services /
trouble ticketing apps
Provide secure online money transfer and mobile remittance services integrated with
retail branch services
Configuration of payment re-load and dealer incentive and management systems
Development of WAP based portal for mobile remittance services using JAVA, J2EE
and mySQL technologies
Development of web based portal for e-remittance services using dotNet and MS
SQL technologies
Implementation of enhanced reporting services using Open PHP, MS SQL and dealer
incentive services using Perl, C and mySQL along with Call centre integration
Creation of Audit Trails & implementing all aspects of information security
Improved scalability of the infrastructure and streamlined the legacy systems for
improved business response
Captured additional revenues with improved user interfaces and faster response
times
Increased overall customer satisfaction and reduced maintenance and support costs
Systems are centralized and integrated to have a single point of control that
improved the customer satisfaction and business process support for the portal
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
APAC Tier1 Finance – Remittance Solution
36
© Daemon 2014. Confidential. All Rights Reserved
37. Billing CRM Middleware BI OSS/BSS Finance
Automate sales and distribution process
Reduce work hours for field sales people and track their performance effectively
Manage inventory optimally with orders communicated from the field updated real
time
Manage credits to the customers by communicating collection status automatically
Analyze competitor's positioning with the customers
Enterprise field management solution to automate sales and distribution process
Automated order picking process & all orders communicated from the field were
updated real time
Mobile solution included Order taking, Collection of Payment with verification of O/S
Receivables, capturing competitor activities, expenses incurred, Stock check etc.
Solution provided Daily Order and collection monitoring, multi-dimensional reports,
Competitor info and integration of orders/ collection/ receivables and stock with SAP,
Auto SMS to customers on Order and Collections status
The order taking process is now strictly controlled with the credit limit and
outstanding receivables validations through Mobile
Proper records of discounts offered to various customers are now available easily
80% reduction in the back office staff deployed for order and collection management
operations and the same personnel have been deployed in other projects
100% reduction of data entry errors in invoicing and collection
Objective
Solution
Result
Mobility apps ITSM
Enterprise Mobility - Field & Sales force
37
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38. The Middle East Airline conglomerate wanted to provide mobile ticketing services
Replicate web based ticketing experience to mobile
Provide Integration with the core ticketing system to be able to fetch real time
information such as scheduling, pricing and availability
Developed custom mobile application for both IOS & Android platforms
Some of the features of the application are –
Search and book, check-in and check flight status
Receive alerts on travel and exclusive fares and packages
Convenience of 1-click booking for frequent travelers
Integrated core ticketing system to fetch real time flight & passenger services
information
Improved customer satisfaction and retention
Reduced congestion at the check-in counters
Convenient self service channel for passengers
Made loyalty management easier for the airline carriers
Authenticate secure login information & provide licensed payment gateways for
secure transactions
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
Mobile Airline Passenger Services
38
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39. Police organization in one of the European countries wanted to create a
communication channel between the local community and police
Mandate was to leverage mobile devices, push technologies and social media in an
integrated way to usher an active community engagement
Developed mobile application based on iOS and Android platforms
Provided integrated access to share information related to traffic control, safety
incidents, articles, etc.
Users can report an unsafe situation directly to the police or a municipality
Share articles using email and Social Networking channels such as Facebook
Receive push messages, to automatically get notified of messages from the
Police
Users can follow the Twitter account of Police
Made it easy for the people to help police in detecting crime by promoting effective
communication and prompt reporting
Reduced undue fear of crime by promoting a sense of security and community spirit
Improved police/community liaison
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
Community Engagement Application
39
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40. A large European Telecom Service Provider having BMC Remedy implementation
across 13 countries and 150K B2B Customers, with approx 2000 concurrent users
Rolled out Incident Management, Change Management and SLA Management.
Maintain Remedy 24x7x365 operations support
ITSM 7x Upgrade Implementations and support for NOC,
managed services and Fault management.
ITSM enhancements stream supported.
More than 15 sync and async interfaces Supported
End to End CMDB Modeling for handling 100000 Telecom services of the provider.
Decreased ticket count from 100 to 30 per day over a time period of 1 year
Various service improvements, enhancements and user training.
Implemented scripts for proactive monitoring on critical failures for quick resolutions
and minimum disruption
Objective
Solution
Result
Billing CRM Middleware BI OSS/BSS Finance Mobility apps ITSM
Remedy implementation in 13 countries
40
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41. Introduction
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Content
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any purpose other than to evaluate the proposal, provided that if a contract is awarded to
this offer as a result of, or in connection with, the submission of these data, the proposee
shall have the right to duplicate, use or disclose the data to the extent provided in the
agreement thereupon. The restriction does not limit the right to use information contained
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domain.
Disclaimer
45. ͏ If You need more
information to aid your
decision making
Sumit K Jha
email: sumit.jha@daemon.co.in
Tel: +91 810 5777 335
Website: www.daemon.co.in
Jaya Venkataraman
email: jaya.venkataraman@daemon.co.in
Tel: +91 99809 47798
Website: www.daemon.co.in
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