This document outlines a model for creative problem solving and decision making. It discusses moving from simple to complicated to complex problems. The model includes stages like define, discover, develop, decide and deliver. It presents tools that can be used at each stage and level of problem complexity. These include techniques like brainstorming, 5 whys, assumption busting and more. The document provides an overview of a problem solving model and principles and suggests training modules to help with implementation.

1. applying knowledge
creative problem solving @ pb
cory banks

2. introduction

3. overview

4. context

5. objective

6. current practice
better practice
improved practice
plan

7. Autopilot Serious Thinking
design
proposal
Brain Power-ometer
collection
TIME
analysis
recommendation
Simple Complicated Complex

8. Decision Making
Creativity
Lateral Thinking
Innovation
Sense Making
Mind Mapping
Parallel Thinking
Creative Problem
Solving Model
hybrid

9. design

10. tools
model
principles
structure

11. Assist decision making
Reuse, recycle, renew
•
Think about your thinking
•
Identify problem 1st
•
Get past first pattern match
•
Diversity of thought (Collaboration)
•
Realise where you are (Complexity)
•
Assumptions can kill (Weak Signals)
•
Address the Clients needs
•
Reflect and share experience
•
principles

12. problem solution
divergent convergent
model

13. decide discover define develop deduce deliver
Principles Brainstorming Brainstorming
• • •
simple
• Project
Complexity 5 Whys 5 Whys
• • •
• Decision • Decision Management
Tool Selection 5 Ws & H 5 Ws & H
• • •
Making Making • Change
Collaboration Assumption Assumption
• • •
Management
Client Mandate Busting Busting
•
complicated
• Brainstorming • Brainstorming
• Force Field
Principles • Nominal Group • Force Field • Nominal Group
•
• Project
Technique Analysis
Complexity Technique Analysis
•
Management
• Cause & Effect • Multi Criteria • Cause & Effect • Multi Criteria
Tool Selection
•
• Change
• Assumption
Collaboration • Assumption Decision Matrix Decision Matrix
•
Management
Busting
Client Mandate Busting • Ritual Dissent • Ritual Dissent
•
• SCAMPERR
• SCAMPERR
complex
Principles
•
• Project
Complexity • Sense Making • Sense Making • Sense Making • Sense Making
•
Management
Tool Selection • Six Thinking • Six Thinking • Six Thinking • Six Thinking
•
• Change
Collaboration Hats Hats Hats Hats
•
Management
Client Mandate
•
tools

14. Introduction
i • Model overview
• 15 minute presentation/eLearning module
Problem Solving 101 (L)
L • d6 model
• Simple tools
P Problem Solving Practitioner (P)
• Complicated tools
Problem Solving Facilitator (O)
O • Complex tools
• Facilitation
implementation

15. performance

16. learnings

17. questions

18. Cory Banks
Knowledge Manager
Parsons Brinckerhoff
cbanks@pb.com.au
Presentation: http://www.slideshare.net/corza
Profile: http://www.linkedin.com/in/corza
Blog: http://corzandeffect.blogspot.com
Twitter: http://www.twitter.com/corza
thankyou