In this webcast, enterprise mobility expert Jason Lanier shares insight into enterprise mobility project metrics and why most companies are not getting the ROI they expect. Why do most enterprise-wide mobility projects fail? How do you ensure your mobile project doesn’t fall into the trap of expensive failed projects? If you’re responsible for your company’s investment into mobility across functional departments, this webcast is a must-see. Download webcast on-demand at: www.hand.com/enterprise_mobility_webcast

1. The Reality of Mobility
Enterprise Mobility Webcast Series
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2. Speaker Bio
Jason Lanier, VP Strategy & Products
@hand Corp.
As a mobile industry expert and frequent speaker,
Jason’s deep experience brings tremendous insight to
the market. As the VP Strategy & Products, Jason
provides leadership and oversight to shaping @hand’s
product strategy and mobile software technology
extending them into commercial products for
successful customer deployments across several
sectors. Jason’s tenure with @hand has contributed
significantly to the company's mission of customer
satisfaction and sustainable growth.
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3. The Mobile Opportunity
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4. Enterprise Mobility ROI
According the Aberdeen Group and IDC, enterprise mobility
projects see the following return:
Achieve cost savings of $7,500+ per worker.
Improve worker productivity by 23‐27%.
Improve mean time to repair by 7%.
Improve first‐time‐fix metric by 23%. What’s your enterprise
Improve SLA compliance by 29%. mobility ROI?
Improve service revenue by 13%.
Improve customer satisfaction by 19%.
Average 3‐year solution ROI of 402%.
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5. The Reality of Enterprise Mobility
Most companies are only getting half of what they expect.
Most mobile business initiatives do
not achieve their objective.
Most mobile solutions decay, rather
than advance over time.
You wouldn’t buy half a
Most enterprise mobile applications
mobile phone, so why struggle with user adoption.
would you only accept
half the mobile project? Most mobile projects are under‐
funded and not resourced to
succeed.
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6. Why are Mobility Initiatives Failing?
Poor mobile designs from lack of expertise
Failure to incorporate user feedback
Underfunded deployment teams
Brittle hardware and network infrastructure
Inadequate sustainment plans
Lack of alignment between vision and execution
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7. Facing the Reality of Mobile
What is The Mobile Reality?
Many mobile vendors capitalize on the
Sell Install
immature nature of the market.
… focus on the sale and installation of
the product.
… present low services estimates and
inadequate sustainment plans.
… ignore the mobile reality and the
necessity of mobile lifecycle
management.
With core business systems, an incomplete adoption approach will lead to an
under‐utilized or even failed initiative.
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8. Mobile Solutions are a Living System
Mobile Lifecycle Management
Mobility should be managed
as a lifecycle – not just an
app or a project.
Mobile solutions represent a
living system that require
continuous care and feeding.
Successful mobile solutions
must Adapt or Die !
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9. Winning Strategies for Mobility
Mobile Lifecycle Management Philosophy: Solutions that
address all mobile solution phases – getting started,
getting deployed, long‐term evolution.
Focus on the User Experience: User adoption is the key to
deployment success and continued application use.
The Right Technology:
Configure‐to‐Order: Standard components & unique solutions.
Open Architecture: Leverage open source UI and integration tools.
Patent protection
The Right Expertise: Consider the talent and resources,
not just products and technology.
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10. Achieving the Promise of Mobility
ENTERPRISE MOBILITY
CUSTOMER EXAMPLES
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11. Customer Case Study
Field Inventory Management
FIELD INVENTORY MANAGEMENT
Global Life Sciences Company
Global Life Sciences Manufacturer
• CHALLENGES
Inventory is highly‐distributed across geography
Inventory often managed by field reps
Challenges with product tracking and order processing
• SOLUTION
Mobile applications deployed to iPads
Functions include order capture, audits, reporting, barcode
scanning, and e‐signature.
• BENEFITS
Cross‐platform application (HTML5)
Improved order fulfillment
Improved inventory trace‐ability
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12. Customer Case Study
Mobile Field Service
MOBILE FIELD SERVICE
Large Energy Services Provider
Large Energy Services Provider
• CHALLENGES
Highly‐distributed well services operation
Lack of consistent network connectivity
Delays in ticket processing and DSO
• SOLUTION
Job and service management
Sales orders and pricing updates
Tool and resource tracking
• BENEFITS
Reduced DSO
Improved service level
Reduced price leakage
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13. Customer Case Study
Mobile Supply Chain
MOBILE SUPPLY CHAIN
Energy Equipment Supplier
Leading Industrial & Energy Equipment Supplier
• CHALLENGES
Complex, high‐volume data environment
Suboptimal customer wait times
Requirement to blend offline with real‐time
• SOLUTION
Receiving Customer Orders
Picklists & Issues
Cycle Counts
• BENEFITS
Reduced order turn‐around times
Enhanced customer service
Accelerated data feeds into inventory system
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14. Takeaways
Mobile presents a great business opportunity
But… be careful about the “reality of mobility”
Find the right mix of technology & expertise
Interested in learning more? Contact me:
Jason Lanier
VP Products & Strategy
@hand Corp
jlanier@hand.com
+512.231.9993
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15. Stay connected
Ready to learn more?
Sign‐up for a demo: marketing@hand.com
Not quite ready? Stay informed:
blog.hand.com
www.youtube.com/athandmobile
www.linkedin.com/company/hand‐corporation
twitter.com/athandsoftware
Sign up for the monthly Mobile Report: www.hand.com/themobilereport
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