In this session, we will further explore the adoption of gaming tactics in enterprise applications using IBM Notes Domino XPages. Learn how to create fully-interactive user experiences for your applications that foster collaboration and automate business logic. Find out how to spot jobs and tasks within your organization that can benefit from gamifying process and the apps that drive it. We'll also review the light and dark side of gaming and user psychology, and how lessons learned here can boost employee performance and make for more effective users.

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Webinar
Gamification of Enterprise Applications
with IBM Domino XPages – Part II

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GBS - An Overview

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Quick Facts
 Over 5,000 customers in 90 countries and 150 partners in 45 countries
 Offices in 10 locations in North America and Europe
 Offshore Delivery Center in Chennai, India

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Customer Snapshot

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Most decorated IBM partner - over 50 IBM Awards!

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2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
Growth via Key Acquisitions

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Key Offerings
Environment Analysis
Mobility Optimization & Consolidation
Administration Services Email Management,
Security & Productivity
Modernization

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Webinar
Gamification of Enterprise Applications
with IBM Domino XPages – Part II
Chris Toohey
GBS Expert

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What we’ll cover…
 The “Light” & “Dark” Sides of Gamification
 [Automating] Business Logic
 Collaboration through Gamification
 Demo
 Defining Gamification “Candidates”
 Open Q&A

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The “Light” and “Dark” Sides of Gamification
 “Light” Side of Gamification
 Onboarding new employees
 Educating existing employees
 Analysis of business operation
[defining “strong” and “weak” areas]
 Supports automation of process and applied business logic

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The “Light” and “Dark” Sides of Gamification
 “Light” Side of Gamification - Examples
 eBay “competitive bidding”
 Rewards/Loyalty cards
 Profile “Completeness”

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The “Light” and “Dark” Sides of Gamification
 “Dark” Side of Gamification
 Kills “intrinsic motivation”
 “False Idol” motivation
 “Point / Achievement” addiction

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The “Light” and “Dark” Sides of Gamification
 “Dark” Side of Gamification - Examples
 “Foursquare” check-ins / “point hunters”
 Establishes unattainable goals for new employees
 … at the Gas Pump

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The “Light” and “Dark” Sides of Gamification
 “Dark” Side of Gamification
Most gamification efforts result in
“short term” activity spikes

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[Automating] Business Logic
In most games:
narrative, plot, & goals guide a player via…
 Objectives
 Gamer is constantly engaged and
guided through storyline via
evolving objectives
 Levels
 Gamer is able to “level up” to gain
more abilities through experience
and completed objectives

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[Automating] Business Logic
In the enterprise, we can employ similar tactics:
 Objectives & Milestones
 User is engaged by the User Interface and guided through the
business logic
 “Missions” & Goal-oriented Tasks
 Establish business goals and desired end results allowing a
“completion” of a given “mission”

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[Automating] Business Logic
Driving Business Logic via MVC
 MVC Software Architecture can be used
to completely separate user interface
from applied business logic
 IBM Notes Domino XPages already
uses MVC architecture… but most
Notes Client Application Developers
rely on binding UI with application &
business logic
 We need to stop doing that…
Model Data / Storage
View User Interface and User Experience
Controller Business and Application Logic

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[Automating] Business Logic
Driving Business Logic via MVC
 “Save as Draft” Button
<xp:button
value="Save as Draft"
id="button_draft">
<xp:eventHandler
event="onclick"
submit="true"
refreshMode="complete">
<xp:this.action>
<![CDATA[#{javascript:controller.save('draft')}]]>
</xp:this.action>
</xp:eventHandler>
</xp:button>

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[Automating] Business Logic
Driving Business Logic via MVC
 “Submit” Button
<xp:button
value="Submit"
id="button_submit">
<xp:eventHandler
event="onclick"
submit="true"
refreshMode="complete">
<xp:this.action>
<![CDATA[#{javascript:controller.save('submit')}]]>
</xp:this.action>
</xp:eventHandler>
</xp:button>

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[Automating] Business Logic
Driving Business Logic via MVC
 SSJS Function Library
var controller = {
save : function(sAction) {
try {
switch (sAction) {
case 'draft':
currentDocument.replaceItemValue('status', 'Draft');
break
case 'submit':
currentDocument.replaceItemValue('status', 'Submitted');
break
}
currentDocument.save();
} catch(e) {
print("Error with SSJS controller.save('" + sAction + "'): " + e.toString());
}
}
}

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[Automating] Business Logic
Driving Business Logic via MVC
 Using the SSJS Function Library via Themes
<theme
extends="oneuiv3.0.2"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:noNamespaceSchemaLocation=
"platform:/plugin/com.ibm.designer.domino.stylekits/schema/stylekit.xsd">
<resources>
<script
src="/controller.jss"
clientSide="false" />
</resources>
</theme>

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Collaboration through Gamification
Working on a given business objective often includes multiple
resources across the enterprise
The securing, facilitating, delivering and supporting of a customer sale
may include (but not be limited to):
Business Units
Sales
Marketing
Accounts Receivable / Finance
Customer Service
Information Technology

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Collaboration through Gamification
In most MMORPGs (Massively Multiplayer Online Role-Playing
Games), a successful “Quest” relies on the cooperative efforts of an
assembled team of players from different “classes”
Here are some basic examples:
Classes
Melee Damage Dealer
Ranged Damage Dealer
Tank
Healer

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Collaboration through Gamification
 Most enterprise applications…
 Deliver the same UI / UX regardless of user “class”, or role within
the organization
 Think beyond “Hide Whens”/“Rendered”!
 Changing our perception…
 Individual Missions
 Team Missions
 Cross-Organization Missions
 Individual Quests
 Team Quests
 Cross-Organization Quests

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Collaboration through Gamification
task
 UI / UX MUST be user specific!
class
Class Objectives
Marketing • Support Sales with “offering” collateral
• Create and maintain “voice” of organization with email
templates and corporate communication direction
Sales • Find, Qualify, and Maintain lead > customer relationship
• Learn products/services, marketing and corporate
communications message
Accounts Receivable • Process customer payments.
Customer Service • Maintain customer relationship as point of contact
• Address customer issues
• Look for additional engagement opportunities
IT … think “Healer”

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Demo
Demonstration

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Defining Gamification “Candidates”
 Good Candidates
 Customer Relationship Management / Sales Force Automation
 New Employee Orientation
 Employee Education
 Collaborative and Cross-Business Applications
 Bad [initial] Candidates
 Documentation Libraries / Databases
 Customer-facing solutions (portals, extranets)
 Opportunity / Lead generation

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Defining Gamification “Candidates”
 Important Notes
 Communication with other departments is critical
 Human Resources
 Sales
 Marketing
 Customer Service
 IT
 Write your User Interface to the task/user/“class”
 Adaptive User Interface and User Experience Design
 “Level-up” your users with AUIs
 Mission and “Quest”-driven AUIs
 Look to gaming industry for new gamer-education trends
 $$$ + time investments you won’t have to make!

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Q & A

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Contact Us
experts@gbs.com
https://www.facebook.com/joingbs
@GBSKnows
http://www.youtube.com/user/GBSKnows
Chris.Toohey@gbs.com
https://www.facebook.com/christoohey
@christoohey
Chris Toohey