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New Ways of Learning: What the Professionals Say


From the Learning and Skills Group Webinar, 31st May, 2012


     With CERTPOINT Systems™ and Charles Jennings
Extended Enterprise:
Building great infrastructure
  for learning beyond the
        organisation




                       Supported by
                                      2
the extended enterprise describes the
community of participants involved with
 provisioning a set of service offerings

 Often referred to as a ‘supply chain’
          or a ‘value chain’



                                           3
A Changing World




                   4
Changing Organisational Structures




                     Organisational boundaries
                     softening and extending


                     Hierarchies flattening




                                                 5
New Organisational Structures




                                Jon Husband




                                              6
Beyond Organisational Walls



              Few organisations operate in
              isolation

              Learning across the extended
              enterprise creates impact

                  customers, suppliers, partners
                  and distributors

                  sharing experiences, expertise
                  and learning resources

              Direct focus on business value




                                                   7
What challenges for learning professionals do these
changes bring?


What new ways of learning and working are you
seeing?
Our challenge is integrating the ease of access to
several platforms.

Steven Goodwin




I'm seeing a shift to 'just in time' learning - remove
obstacles and make it available rapidly.

Cheryl Daubney
We're seeing at Virgin Media a real focus on social
within and without the organisation.

Casson McRae




Users are confused about where to turn.

Dave Pearson
Audience identification and training needs are much
more complicated these days. We rely on such a wide
range of external suppliers that deciding who is in/out
scope for training takes significant time & effort.

Iain Clements


Working across organisations creates a challenge of
letting the right people in and keeping the wider
world away from our intellectual property and
resources. I'm not sure this is necessary though, could
actually sell us more by opening up.

Emma Lowe
We're implementing a platform across the whole org,
which allows everyone to work flexibly and
collaboratively online... Social Media is beginning to
have a huge impact on the way we work!... Exciting
times!

Stu Bailey



Traditional training organisatons will disappear.

Edwin Bleumink
More just-in time; more sharing, less control, where
to store and share (behind firewall, outside?)

Julian Staddon




Seeing a generational shift - younger generation
expects integrated social learning.

Steven Goodwin
Lots of debate in my organization about how much
proprietary info to make available.

Chris Veilleux




Lots of orgs not allowing use of social media is a
challenge.

Emma Lowe
Companies want adaptive platforms that can be
configured not customised to change when their
business changes.

William Kennedy



People are expecting online resources to be free!
(used to YouTube and Wikipedia) - difficult when you
have to generate revenue...!

Cheryl Daubney
BYOD is not a problem with the right MDM (multiple
device management). We produce JIT for multi-
platform, MDM takes care of distribution and security.

Stephen Hodges



We're trying to drag suppliers into adopting 'tutor'
roles in collaborative environments to help with
implementation of learning.

Stephen Hodges
Stephen, you're right that orgs must have both
business-led and HR-led learning infrastructure. The
problem is that currently we typically have very little
business-led learning infrastructure.

Don Taylor


Am trying to move away from 'traditional' LMS and
look for one that supports multi-media 'Channels' and
subscriptions as well as looking at our end to end
process.

Cheryl Daubney
How do you measure the return on Social Learning?
User/validated content balance is crucial - we employ
Guru roles to intervene as necessary - either
correcting or promoting user found content.

Stephen Hodges



Key will be to fairly implement 'reward' system into
social learning method, some sense of transparent
payback for contributing.

Simon Rae
I agree reward is a key to changing how we work and
learn in this way.

Casson McRae


I think the payback for contributing is becoming
known in the org as someone who is capable and
employs their knowledge and experience to help
others and the org achieve their objectives.

Stephen Hodges
Bad LMS? Build a user friendly front end. Talk SCORM
to get the best out of the LMS and talk everyday.

Stephen Hodges




Having a bad LMS really is a nightmare. Believe me!

David Lefever
Thank you to all our contributors.

       To learn more please contact
Maria van Vlodrop, CERTPOINT Systems at:
  mvanvlodrop@certpointsystems.com
     www.certpointsystems.com

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New Ways of Learning: What the Professionals Say

  • 1. New Ways of Learning: What the Professionals Say From the Learning and Skills Group Webinar, 31st May, 2012 With CERTPOINT Systems™ and Charles Jennings
  • 2. Extended Enterprise: Building great infrastructure for learning beyond the organisation Supported by 2
  • 3. the extended enterprise describes the community of participants involved with provisioning a set of service offerings Often referred to as a ‘supply chain’ or a ‘value chain’ 3
  • 5. Changing Organisational Structures Organisational boundaries softening and extending Hierarchies flattening 5
  • 7. Beyond Organisational Walls Few organisations operate in isolation Learning across the extended enterprise creates impact customers, suppliers, partners and distributors sharing experiences, expertise and learning resources Direct focus on business value 7
  • 8. What challenges for learning professionals do these changes bring? What new ways of learning and working are you seeing?
  • 9. Our challenge is integrating the ease of access to several platforms. Steven Goodwin I'm seeing a shift to 'just in time' learning - remove obstacles and make it available rapidly. Cheryl Daubney
  • 10. We're seeing at Virgin Media a real focus on social within and without the organisation. Casson McRae Users are confused about where to turn. Dave Pearson
  • 11. Audience identification and training needs are much more complicated these days. We rely on such a wide range of external suppliers that deciding who is in/out scope for training takes significant time & effort. Iain Clements Working across organisations creates a challenge of letting the right people in and keeping the wider world away from our intellectual property and resources. I'm not sure this is necessary though, could actually sell us more by opening up. Emma Lowe
  • 12. We're implementing a platform across the whole org, which allows everyone to work flexibly and collaboratively online... Social Media is beginning to have a huge impact on the way we work!... Exciting times! Stu Bailey Traditional training organisatons will disappear. Edwin Bleumink
  • 13. More just-in time; more sharing, less control, where to store and share (behind firewall, outside?) Julian Staddon Seeing a generational shift - younger generation expects integrated social learning. Steven Goodwin
  • 14. Lots of debate in my organization about how much proprietary info to make available. Chris Veilleux Lots of orgs not allowing use of social media is a challenge. Emma Lowe
  • 15. Companies want adaptive platforms that can be configured not customised to change when their business changes. William Kennedy People are expecting online resources to be free! (used to YouTube and Wikipedia) - difficult when you have to generate revenue...! Cheryl Daubney
  • 16. BYOD is not a problem with the right MDM (multiple device management). We produce JIT for multi- platform, MDM takes care of distribution and security. Stephen Hodges We're trying to drag suppliers into adopting 'tutor' roles in collaborative environments to help with implementation of learning. Stephen Hodges
  • 17. Stephen, you're right that orgs must have both business-led and HR-led learning infrastructure. The problem is that currently we typically have very little business-led learning infrastructure. Don Taylor Am trying to move away from 'traditional' LMS and look for one that supports multi-media 'Channels' and subscriptions as well as looking at our end to end process. Cheryl Daubney
  • 18. How do you measure the return on Social Learning?
  • 19. User/validated content balance is crucial - we employ Guru roles to intervene as necessary - either correcting or promoting user found content. Stephen Hodges Key will be to fairly implement 'reward' system into social learning method, some sense of transparent payback for contributing. Simon Rae
  • 20. I agree reward is a key to changing how we work and learn in this way. Casson McRae I think the payback for contributing is becoming known in the org as someone who is capable and employs their knowledge and experience to help others and the org achieve their objectives. Stephen Hodges
  • 21. Bad LMS? Build a user friendly front end. Talk SCORM to get the best out of the LMS and talk everyday. Stephen Hodges Having a bad LMS really is a nightmare. Believe me! David Lefever
  • 22. Thank you to all our contributors. To learn more please contact Maria van Vlodrop, CERTPOINT Systems at: mvanvlodrop@certpointsystems.com www.certpointsystems.com