CDS Global powers the modern nonprofit. Find out how we can help your organization streamline back-end processes. For more information, visit: cds-global.com/industries/nonprofit Follow us on Twitter at: @CDSGlobalNP

1. SOLUTIONS
CDS Global’s
NONPROFIT

2. ABOUT CDS GLOBAL So, who exactly is CDS Global?
Ever wonder who manages the behind-the-scenes work
when donors donate or update their information?
Where does
their money go?
How is it processed
and deposited?
How is their
personal information
captured and stored?
CDS Global is
behind all of it.
40
500
YEARS
as a leader in outsourced
business solutions
+
+
consumers managed
• The Salvation Army
• American Red Cross
• American Heart Association
• Operation Smile Canada
donations processing
donor acknowledgements
and mailing services
data solutions
marketing solutions
donor stewardship
fulfillment
and more
brands managed
worldwide, including:
We provide full-service
solutions for nonprofits:
REAL-TIME
transactions
processed
annually
BILLION
million
We’ll let you in on a little secret –

3. DONATIONS PROCESSING
As a leading provider of donations processing,
CDS Global helps nonprofits significantly lower processing costs and reduce capital expenditures.
Unlike banks or other lockbox companies, we process every piece of mail – there is virtually no exception we can’t handle. We accept a variety of documents and expertly manage exceptions and cash.
Our solutions go beyond paper-based processing, providing support for electronic contributions by
credit card or direct debit from donors’ bank accounts.
Our electronic donations portal and mobile donation solutions allow you to take scheduled, recurring or
one-time donations in nearly any format.
Additionally, we offer remote deposit capture machines for your donations processing needs. Whether processing
from an event or local office, you will
save on mailing costs and improve your funds availability.
Lower processing costs
Reduce capital expenditures
450
million
acknowledgements, bills and statements printed & mailed annually
$
1
x
Data Capture
Our data capture systems read and
store information from virtually any
document that comes with your
receivables, including donor
contributions and correspondence.
Our automated imaging and
data capture technologies speed up
processing while ensuring security,
compliance and the highest accuracy
in the industry. They also increase the amount of
data being captured about your donors and help
to refine and support marketing and donor engagement programs over time.
DATA
DOCUMENT

4. DONOR ACKNOWLEDGEMENTS & MAILING SERVICES
CDS Global offers seamless programs that handle the printing, personalization and mailing of donor acknowledgements and other targeted mailings to your entire donor database with benefits such as:
A state-of-the-art automated production process that prepares acknowledgements with accuracy, accountability and cost in mind
Presort processes that ensure the lowest postal rates based on delivery zones
In-depth tracking and mail reporting for every document, which allows CDS Global to guarantee 100% mailing accuracy
Timely gift acknowledgements with a guaranteed 24-hour-or-less turnaround time
on acknowledgements and communications
MARKETING SOLUTIONS
CDS Global has the products and expertise to help you recognize, attract and retain your most exclusive donors. Our marketing solutions help you acquire new donors, reward loyal donors and increase one-time gifts and giving levels among various donor segments.
We offer:
• Custom digital printing with variable data
• Donor solicitations
• Rewards for high-value donors
• Simple event registration
with online payment and
donation options
• PURLs and QR Codes
• Email
• Doculinks
• Personalized, multichannel campaigns supporting
paper-based and
electronic communications

5. DATA SOLUTIONS
Prospect Insights
Prospect Insights provides nonprofits with access
to extensive data and donor profiling, as well as dynamic modeling and prospect scoring. Our
precise information allows you to target those
prospects most likely to engage with your
organization – and ultimately increase your
response rates and overall ROI.
Acquisition Lists
CDS Global produces prospective donor data
through a list rental model that includes more than
500 demographic and interest attributes to target
your most ideal donors.
Customer Profiles
We generate a profile of your existing donors,
then draw comparisons to the overall makeup
and detail of the full Canadian residential marketplace.
From there, you will be able to identify and market
to prospective donors with the same attributes
as your current supporters.
Predictive Response Modeling
CDS Global provides you with prospective donors with the highest propensity to engage with your organization and make a donation.
RENT LISTS
10
RENT LISTS
MODELING &
SCORING PROFILES
RENT LISTS
PROFILES

6. DONOR STEWARDSHIP PREMIUM FULFILLMENT
CDS Global provides an end-to-end solution to meet all
of your fulfillment needs.
CDS Global’s customer service call centers work with
nonprofits to help create a positive brand experience
with our highly qualified personnel. When donors
contact you, they want an uncomplicated, smooth
experience. Whether they need assistance with specific
donor and member questions about the organization
and cause, help with logging into your membership
site, service issues or performing event registrations,
CDS Global’s customer service solutions can handle even
the most complex service transactions.
We offer:
Multichannel support
Outbound
telemarketing
Call
recording
Inbound
Donation
Processing
Fully Bilingual
(English & French)
o Phone o Email o Live chat
CDS Global can provide a full end-to-end
solution or just the pieces you need to help
run your organization.
eCommerce sites
order management capabilities
warehousing and delivery of
premiums and prizes

7. “The American Heart Association has been able to
centralize operations and standardize procedures that
allow us to better track, maintain and cultivate
relationships with our donors, as well as more easily guarantee IRS compliance by using CDS Global’s
donations processing and image capture solutions.”
– Chip Sugrue, Vice President of Customer Strategies/Affiliate Management Consultant, American Heart Association
“CDS Global claimed they could handle our complex needs, and they have exceeded our expectations.”
– Arminta Watkins, Director of Direct Marketing,
The Salvation Army of Greater Philadelphia and
Eastern Pennsylvania
In the wake of the earthquake in Haiti, “Donations came in at a fast pace, especially in the days immediately following the earthquake. It was important to have the technologies and systems to process the contributions as quickly and efficiently as possible in order to continue to get food, water and relief supplies to the people of Haiti.”
– Linda Sheaffer, Senior Director, Development Services,
American Red Cross
For More Information Contact:
Patrick Durbano
Director, Business Development
2930 14th Avenue • Markham, ON L3R 5Z8
905-946-0400, ext. 3408 • pdurbano@cdsglobal.ca
For more information, please visit us at
www.cdsglobal.ca/nonprofits