March 2008 presentation from a BEA Systems webinar about expertise location. Pathways lets users tag content and people, as well as bookmark internal content and external websites. It applies an algorithm to give ratings to users and information in the system.

1. Enterprise Social Computing from BEA Stop Reinventing the Wheel – Leverage Your Community Knowledge Hutch Carpenter BEA Systems

3. The Modern Knowledge Worker BEA Confidential. | Information overload: challenge finding what and who Style of work: Ad hoc, Collaborative, Content-rich Dynamic, urgent activities: supported by rigid enterprise tools Complex work processes: move across data stovepipes More than 85% of a typical S&P 500 company’s market value is the result of intangible assets…the bulk of which are its people. The challenge is to make knowledge management more effective.

4. The Web Is the Largest Knowledge Management Platform Through Web 2.0, millions of daily contributions get organized through billions of daily interactions Link analysis ranks search results Tags personalize taxonomies and aid discovery Social networks connect and illuminate Blogs provide information, analysis and opinion Wikis are indispensable tools for knowledge

5. Web 2.0 Becomes Enterprise 2.0 The user-centered tools that have organized the Web have become powerful applications for managing content inside the enterprise

6. How This Can Come Together… Facebook for the Enterprise? BEA Confidential. | Personal Tag Clouds Friends’ Updates Status Updates

8. The Productivity Paradox Workers need access to corporate data to be productive, but accessing corporate data is reducing productivity

9. Information Productivity Tools Have Not Kept Up with Today’s Reality Reality What Is Needed Relevance is based on context and user experiences Amount of information is ever increasing Multiple perspectives on the same information Information usage changes dynamically Track people interactions around content System value grows with usage Content descriptions determined by the user Flexible categorization schemes

10. Information Is Exploding Exponential growth in data… … increases the challenge of accessing it Lotus Notes Documentum File Servers, Team Sites, CMS, etc. SharePoint

17. Tags: Personal Productivity Tools That Benefit Everyone Jill Ken Kurt Dax

18. People: Workers’ Content and Interactions Surface Expertise The Retail Expert Authored Documents Submitted External Documents Submitted External Websites Tags by Others

19. Pathways Use Cases Situation : Tough annuity tax question Old Way : Ask around the office New Way : Expand search globally for experts Result : The right answer, faster Banking / Customer Service Consumer Packaged Goods / Marketing Situation : Launch of new energy drink Old Way : Start from scratch on go-to-market strategy New Way : Leverage existing knowledge of colleagues Result : Launch product in shorter timeframe Pharmaceutical / R&D Situation : Researching methods to grow macrophages Old Way : Spend several weeks isolated researching New Way : Find colleague studying same issue Result : Collaborate for breakthrough therapies