1. Building one of India’s best companies to work
Vijay Anand, Intuit India
people
Intuit Confidential 1 1

2. E+C=S

3. Build the precursor to the world wide web – Andrew
File System at Transarc Corp, acquired by IBM in ‘93
Innovate the first Java Web Application Server at
NetDynamics, acquired by Sun Microsystems in ’98
Launch Sun’s first digital marketplace platform Market
Maker in ’00 and grow the business
Grow Sun India to be one of Sun’s largest R&D centers
in the world by ‘05
Transformational change within Oracle India R&D by
getting divisions to work together for the customer
Lead Intuit India to be a top 10 Best Company to Work
for in India

4. My background
• Engineer by training
• Leader by accident
• Love working with people on a mission
• Enjoy delighting the customer

6. Intuit was founded 30 years ago with a singular vision
on a foundation where leaders live the values
To be a premier innovative growth company
that improves our customers’ financial lives so profoundly…
they can’t imagine going back to the old way
We serve these end customers “Better Money Outcomes”
Financial… making & saving
money, grow & profit
Consumers Small Businesses
Productivity… turning drudgery
into time for what matters most
…and those who serve them
Compliance… without even
having to think about it
Health
Financial
Accountants Care
Institutions Confidence… from the wisdom &
Players
experience of others
6

7. Our Values
1 Integrity Without Compromise
We hold ourselves and each other to the highest standards in all we say and do. Our actions and
communications are always direct, honest, and transparent.
2 Delight Customers
We put customers at the heart of everything we do. We work together to deliver end-to-end experiences so
profound that customers love using our products and services, and actively recommend them.
3 It’s the People
We are high-performing people who achieve great things. We embrace personal growth and development,
diversity, and teamwork.
4 Innovate and Improve
We innovate to drive growth, and continuously improve everything we do. We move with speed and agility, and
embrace change. We have the courage to take risks, and grow by learning from our successes and failures.
5 Own the Outcome
We are accountable for our behaviors, actions, and outcomes. We all own the success of the team, and take
personal responsibility for delivering great results.
6 We Care and Give Back
We give back to our communities and the environment. We enable our people to participate and collectively
have meaningful impact.

8. Key Learning
• Focus first on delighting the shareholder
– Employee morale (engagement) went down
– Innovating for the customer (NPS) went down
• Focus first on the Employee
– Employee engagement went up
– Customer delight went up
– Shareholder returns went up
Emp Engagement + Customer delight =
Shareholder return

9. How do you drive Employee
Engagement up?
mind-set [mahynd-set] noun
– 1. an attitude, disposition, or mood.
– 2. an intention or inclination.
We are already a Great Place to Work

10. 1
10 Intuit Proprietary & Confidential

11. India Center : Mission
Strategic Innovation Center with great talent and deep competencies in critical
technologies that delivers innovative products and solutions for global
customers
Great Place to Work Innovation @ IDC Global Engineering
Recognized as one of the best places to work in A conducive environment that fosters
Application of global engineering principles
India impactful innovation
empowers all teams with e2e ownership of
Measured by: outcomes
Measured by:
1. 80 % able to utilize UT towards Measured by:
1. Employee Engagement > 85
impactful outcomes
1. All BUs conform to the global engineering
2. In the top 25 great places to work in India
2. 1-2 new product innovations from principles
IDC
2. Sharing and adoption of best practices
Enabled by
Impactful Communication Communication that helps me stay inspired, productive and connected
Take advantage of co-location and deep local expertise to seamlessly collaborate, learn and share across
Centers of Excellence (CoE) teams
Inspiring and diverse working environment where everyone lives the Intuit values
Best Work Environment

12. Action Learning Team - GPTW
HR IT Finance APD IFS Learning & Corp txtWeb
Development Communication
IT IHG FMS CTODev FMS GES
Talent Workplace
Acquisition
FMS BIO GES CTODev APD FMS Events
CTO FMS
Manager
CTODev
GES CTODev txtWeb GoGreen EMS SPI FMS Operations

13. Trust Empower Enable Motivate(TEEM)
1. Be humble, be transparent- Share my annual
employee survey score, verbatim feedback with
the team
2. Get deep insights - Get VP of Comp & Ben CoE
to do focus groups on rewards and recognition
3. Learn - Learn best practices from the Top 10
GPTW in India
4. Empower and Enable – Action Learning Teams
drive critical few priorities
5. Communicate, communicate, communicate…

14. 1. Declare goal. Make it the top priority
2. Get everyone onboard
3. Empower people to drive outcomes 4. Recognize accomplishment
but inspect progress closely Celebrate behaviors and outcomes

15. Building a Culture of Recognition
Service Awards
Spotlight Awards 5/10-years
Recognitions
Design Your Workplace
Bring yourself to Work
Star of the Quarter
BU Achievements Recognition Wall of Fame
Visual Recognitions
Enhanced Employee
Experience
Community Champions Leadership Awards
Intuit Women Network Technical Excellence
Quality & Agile Community Manager of the Year
We Care & Give Back, Go-Green Customer Focus
Innovation Community
Team Player
Developer Community
IDC Managers Community Innovation
15

16. Building a Culture of Learning and Growth
Aligning Hiring Practices
Internal Mobility to
Intuit Culture
Enhanced Employee
Experience
Unstructured Time Collaborative
to work environment
Innovate, Learn and Grow
16

18. Employee Engagement – Up by 10 to 83 #8 in India’s Best Companies to Work for
txtWeb
Most Innovative Company Most impactful offerings

19. Employee Quotes…
“Earlier my friends and family have not heard of Intuit. Now they
congratulate me when they see us in the top 10. I feel so proud.”
“I am in sales. Earlier, I had to educate customers on who we are.
Now I get calls from them saying they saw us on India’s Best
Companies. Nothing we have done to market ourselves so far has
proved so inspiring”.

20. India’s best campus – Jan ‘13 Employee: Intuit is #1 Best Company in India
Customer: All of India’s 10M SMBs are Shareholder: Intuit enjoys premier innovative
delighted users growth in the global markets

21. E+C=S

22. Thank you
vijay_anand@intuit.com