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 Internet, Email, and Wireless
 Evolved Marketing
 80% of traffic is from search engines
 Google has about 65.5% market share
 Moving target
 Good content attracts visitors and links
Don’t miss the opportunity to reach your market online!
 Offline         Online
 Print           Website
 Direct Mail     SEO
 Brochure        Email
 TV              Social Media
 Radio           Mobile
 “Old School”    “New School”
 Integrating traditional and digital increases
  conversion rates
 Potential customers look you up online after
  seeing an ad offline
 Marketers reported an average improvement
  of close to 50% for personalized multichannel
  campaigns over traditional campaigns. –
   InfoTrends (2007)
 Strong call to action
 Clear visual connection between digital
  and traditional
 Encourage prospects to connect online
  through your traditional media
 Track and measure
 Traditional marketing concept
 When translated online, this is your
  keywords, and how you present your
  content digitally
 Identify your USP and talk about it
  everywhere
 Why do you deserve to rank online?
 What makes you better than the competition?
 What makes you different / unique?
 What is your specialized knowledge?
Similarities:
 You always need a good plan
 You need to measure success = ROI

Differences:
 Digital is easier to track
 Digital strategies change more quickly
  and you must stay flexible
No cookie cutter approach! It’s a customized
 mix of the following strategies:
   Keyword Supporting Content
   Quality Inbound Links
   Search Friendly Website
   Pay Per Click (Google AdWords)
   Local Search Marketing
   Social Networking
   Email Marketing
   Mobile Marketing
   Metrics Analysis
   Research
       keywords
       competition
       market

   Optimization
       on-site
       social accounts

   Link Marketing
       get noticed
       social networking

   Supporting Media
       video on YouTube
       social media sites
       create external buzz

   Analysis
       review metrics
       adjust strategy based on what’s working
Tools:
 Google Keyword Tool
 Social Media
     search.twitter.com
     listen to market speak
 “Hints” from Google
Tips:
 Be specific
 Use geo-targeted words
 Explore topics of interest
 Consider common problems
   of your market
 Keyword research dictates
   content
 Remember that prospects will see/hear your message
  offline, and go online to learn more. Be sure to use the same
  keywords across channels.

 Search engines only know what you’re about from the text
  you use. They aren’t very intuitive.

 Semantics: Offline, users see an image and know that
  senior=elderly. Online, you have to help the search engines
  understand that senior=elderly and not executive or high
  school or college. You do this by the other words you use in
  proximity
 Competition
   Online = Top ranking websites for your keywords
   Offline = May be different
 Competitor’s Social Media Sites
   What social sites do they use?
   Are users engaged?
 Evaluate Competitor’s Content
   What keywords do they use?
   What makes them unique?
   What are they doing that you can do different or
    better?
   What specials do they offer?
Google – allintitle:keyword
   Measures level of online competition, so you know what keywords
    to target
   Helps you set realistic ranking goals
   Target more specific, less competitive phrases first
 Social Media
   Compliments
   Complaints
   Common problems
 Helpful Research Sites:
   whostalkin.com
   socialmention.com
 Survey your market
   Online = email, form on site, social networks
   Offline = direct mail, comment cards
 Offline:
     Improve your service
     Resolve complaints or issues
     Provide new services
     Build reputation
   Run specials – Understand your market needs
 Online:
   Improve online reviews = can result in more
    traffic, more visibility, and more referrals
   Build reputation
   Add content that your market is looking for (but not
    finding elsewhere?)
Understanding how the search engines work will help
 you understand how to optimize for them.
This is what the user sees…
This is what the search engines see…
Traditional vs. Digital

 In traditional we only have one view to consider – the
  end user. In digital, we have to consider the end user
  AND the search engine.

 This is why keywords are so important, as well as
  other technical considerations that the user doesn’t
  see.
 Universal Search
  Different types of content can rank
  Build and optimize different types of content
   to increase your reach
  Do some searches for your keywords to
   determine what other type of content is
   ranking
  Most likely: Maps, Places, and Blogs

 Personalized Search
    Affected by your physical location
    Affected by recent queries
    Affected by search history
    Affected by settings in your Google account
     (5 % - 25% of your traffic may be from users who were
     logged into Google account while searching)
• Technical
• Content
• Links
 Corporate handles most of the technical details
  on the back end
 What you can control:
   Title tags
   Meta tags
General Guidelines
 Title tags and Meta tags should be unique on every
  page, relevant to the page topic, and only use words from that
  page
 Meta keywords tag
    ignored by all engines so use of it won’t help
    it will only be recognized if you use it incorrectly then it will
      hurt you
 Title Tag: main keyword + location | business name | more
  keywords
 Meta Description: info about more services /
  keywords, PHONE NUMBER, and location info
Bing.com/webmaster
 Duplicate Content Considerations
   Filter, not a penalty
   Templated content = protects your brand
   Localized content = adds local element, increases ratio of
    unique site content
   Add unique content, custom pages, localized info, etc.
 Semantics
 Keywords should appear consistently per page throughout
  various tags
 Focus on USP
 Promo page: Don’t delete when promo is over. If page is
  indexed and then deleted, users could end up on an error
  page from a search. Solution: Add message “This promotion
  has expired but please stay tuned for the next promotion”
Link Marketing is Social Networking
 Quality not Quantity
 Link TO other authority sites
 Link TO related sites
 Become influential and active in your social
    networks
   Social media links DO help
   Get Noticed
   Be creative!
   Don’t forget the “easy” links (BBB, Chamber)
 Who links to you
     Make Corrections
     Avoid Resubmitting
     Review Analytics (referrers)
     Use Bing and Google Webmaster
      Tools
 Who links to the competition
   Identify Industry Directories
   Identify Quality Links
   Identify Link Types
 Library Sites
   Most reside on .org, .us, .gov, .edu
   Footer usually contains the word “library”
   Search for: “keyword companies links library site:.edu”
      You may find advertising opportunities
      You may find other helpful resources
      You may find opportunities to contribute content and/or link
      You may find links to other sites or directories that will let you list
       your site
      …and more!
 Advanced Searching Tips
   “best keyword blog” (better for more specific keywords)
   “industry directory”
   “City business directory”
 Link Magnet or Link Bait Examples
   Informative
   Educational
   Instructional “How To”
   Humorous
   Potential to go viral
   Potential to be reviewed by industry leaders
   Offers benefit to the user
 Remember your USP
 Blog Comment Spam = Bad
   Not relevant
   Vague: “Thank you. Great post”
   Gibberish
   Link filled comment
   “Name” is keyword and links to suspicious site
   Don’t be a comment spammer, and don’t approve
    spam comments on your blog
 Forum Expert = Good
   Be active in forum
   Gain positive feedback on your posts
   Make sure your signature links back to your site
   Being a forum expert earns trust and quality score for
    your site
 Paid Versus Free
   Link should bring traffic
   Not all paid links are bad
 General, Trusted Directories
   Yahoo
   OpenDirectory
   Business.com
 Vertical, Industry Specific, Niche Directory
   isedb.com
   “Keyword” directory
 “City” Directory
 Submit content on other relevant sites.
   Articles
   Expert opinion
   Guest blogging
   Cross promotion
   Charity work
Your visibility can be improved by the
addition, optimization, and proper use of
supporting media.
Examples of supporting media
   Social media
   Local search engines
   Email marketing
   Blogging
   Press releases
   Coupons & Promotions
   PPC (Pay Per Click)
   Mobile
 Creates awareness of brand/products/services
 Drives quality traffic
 Builds links
 Helps search rankings
 Increases ROI
 Drives Traffic – engaging content encourages linking
 Reputation Management – a great listening tool
 Brand Recognition
 Blended Results – your content on other sites gets
 ranked, other content types appear in Search Engine Results
 You must be willing and able to engage
 Requires constant attention and interaction
 Honest / Authentic message
 Conversation not Conversion
 Interacting not Advertising
 Online (Digital Marketing)
    Social bookmarking (delicious.com, reddit.com)
    Link to social accounts from site
    QR Codes
 Offline (Traditional Marketing)
    Business Cards
    Radio, TV, Traditional
    Events, Tradeshows
    Print (show social icons,
     use of QR codes)
 Don’t Spam
 Be Respectful & Friendly
 It’s OK to be a “Real” Person
 Provide Quality Content – The purpose of these sites
  is to share relevant content.
 You’re there to establish a relationship, not just to
  make a sales pitch.
 Social Media Policy – many companies are
  implementing these now.
 Use your “What if my mother saw this?” filter
Listen


Monitor/
Measure              Plan




                      Use
Engage
                     Tools


            Grow
           Network
Useful Research Sites and Tools
 WhosTalkin.com
 SocialMention.com
 Technorati.com
 blogsearch.google.com
 BoardReader.com
 search.Twitter.com
 Find Your Market
 Find Your Voice
 Define Goals
 Find Your Market What are they saying about:
    Your brand
    Services in general
    The industry
    Your competition
    Their problems, complaints
    Their hopes, dreams, what makes them happy
 Find Your Voice
 Define Goals
 Find Your Market
 Find Your Voice
    Humor
    Controversy
    Information
    Educational
 Define Goals
 Find Your Market
 Find Your Voice
 Define Goals
    Improve reputation
    Increase visits/traffic
    Increase leads
    Generate awareness
    Build relationships
    Build trust
    Focus groups
    Combat negative comments
    Customer service
 Focus on goals
 Who and How Often: Schedule
 Join Conversation First, Then Convert Them
 Who?
    One or more people?
    Who will it come from?
    Who will be the admin?
    Use internal resources
 How often?
    Set a schedule and stick to it
    What is natural?
    93% of marketers use social
     media, 58% 6 hours or more
    Twitter Tools
      Sendible.com
      HootSuite.com
    Facebook Tools
      Socialoomph.com
      sendible.com
 Features
    Know the basic commands (hashtag, retweet, like, etc.)
    Create custom apps
    Hide time wasting apps
 Know how to login, post updates, act as PAGE
 Best Practices
    Don't spam
    Create social media policy (rules and ethics)
    Don't retweet too much
    Remember to use keywords
    Create content that is useful
    Share useful links
    Establish a relationship, don't just give the sales pitch
Which Social Media Sites are right for my business?
     Facebook
     Twitter
     LinkedIn
     Pinterest
     Flickr
     YouTube
     StumbleUpon
     Delicious
     Yahoo! Answers
     Digg
     Niche Sites
     Start your own social network – Ning.com
 Create keyword rich and interesting profiles so you
    appear in more searches
   Use what you learned from listening/monitoring
   Use your brand and/or keywords as your username
   Create custom backgrounds and avatars
   Setup tracking on all accounts, where possible, and
    track initiatives
 HootSuite
 TweetDeck
 Phone Apps
    TweetDeck
    QR Code Scanners
    Network Specific
     (Facebook, Twitter, LinkedIn)
General Tips
   Share with existing friends
   Reciprocal befriending
   Send email invite
   Be interesting
   Deliver value
   Follow industry leaders
   Link to your profiles from site
   Add “Like” button
    http://developers.facebook.com
 Product/service announcements
 Sell – share coupon codes/links
 Talk around the brand
 Cutting edge news
 Contests
 Customer service
 Listen and respond
 Periodic tips
 Seasonal tips/info
 Setup Google Alerts to
 show mentions of brand
 http://www.google.com/alerts
 Most social media sites
  have a metrics tool
 bit.ly
 Google Analytics
 Don’t focus on proving direct ROI
 Benefits are often secondary or tertiary
 Focus on interaction, value of content, not numbers
 Focus on Branding
 Measure actions and engagement, not just size of
  network
 Track your time/costs
 Baseline Data
    How many fans, followers, bookmarks, etc.
    Referrers
    Number of meaningful comments/interactions
    Subscribers & Interactions
 Interaction – are users engaging in a conversation?
    Twitter: retweets, answering questions, driving traffic to
     site, increasing followers?
    Facebook: likes, comments, wall posts, mentions?
    YouTube: views, comments, embeds?
 Conversions – are your leads increasing?
 Search engine traffic – increasing, adding to the long tail?
 Retention rates, Repeat business
Create a presence
   Personal Profile
      No Commercial Activity
   Facebook Group
      For a quick discussion, or
       attracting quick attention
      Main benefit: you can direct
       message your members
      Not indexed by search engines
   Facebook Page
      For long term relationships
      Multiple admins allowed
      Indexed by search engines
      http://www.facebook.com/pages/create.php
 Add Applications:
  Facebook.com/apps
 Vanity URL:
  Facebook.com/username (need 25 likes)
 Export updates to Twitter:
  Facebook.com/twitter
 Import Blog:
  Social RSS
 Be searchable – consider setting profile to public
 Control who sees what with Friend Groups and
  Custom Privacy Settings
  Account > Privacy Settings > Customize Settings
 Connect with industry leaders/influencers
 Join groups in your market/network
 Follow limits - 5000 friends, unlimited fans
 Link/Logo on site
 Link/Logo in email signature (digital), print materials
  (traditional)
 Send Email Request
 Act as page, interact on other pages
 “Like” other pages/content, as company
How to leverage Facebook:
 Brand awareness
 Lead generation
 Introduce a product or campaign
 Improve reputation
 Collect data/content
 Keep an ongoing dialogue
How to do it, and Drive more traffic:
 Run promotions
 Create polls
 If a user interacts with your page, it shows up on
  their “wall” = free advertising
 Create events that users can RSVP to
 Best times for business use:
  Tuesday & Wednesday (yours may vary, so test)
●   Online Resume
●   Online Networking Opportunity
●   Lead Generation Tool
●   Recruiting Tool
●   Builds Valuable Connections with Others in
    Related Fields (Doctors, Attorneys, Real
    Estate…)
●   Over 150 million members
●   As of December 31, 2011 (the end of the fourth
    quarter), professionals are signing up to join
    LinkedIn at a rate that is faster than two new
    members per second.
●   Executives from all Fortune 500 companies are
    members
●   Over 2 million companies have LinkedIn Company
    Pages
Pros
 Great Content
 Free Research Tool
 Recommendations = Credibility
 Global Reach
Cons
 Spam Requests for Connections
 Paid Subscription $19.95/mo and up
 Email Overload
 Too Much Privacy = Invisibility or Mistaken Identity
●   Online resume
●   Goal is to be 100% complete
●   Use keywords
       Position
       Industry
       Updates
       Websites
       Twitter Account
 Add Company Profile:
    linkedin.com/companies
   Get recommendations
   Customize your links to draw
    interest
   Can share updates on Twitter
    and vice versa
   Custom URL
   Add applications
 Professional
 Current
 Good Quality
 Company Logo is for Company page
 Personal Brand
 Reply to status updates
 View profile stats
 Privacy settings
 Control who sees your activity
 Control what others see when you’ve viewed
  their profile (can make this anonymous)
 Select who can see your connections
 Control type of email, frequency and who can
  send invitations
 (Search for Home Helpers)
 http://www.linkedin.com/company/home-helpers
 Follow Company
 Connect personal profile to company as current
  employer.
 Add LinkedIn Company Follow Button:
 developer.linkedin.com/follow-company
Contacts > Add Connections
 Add Connections:
   Import email list
   Invite people you know to join
 Colleagues
 Classmates
 People you may know
 People you just met
   Get as many connections as possible
   Search companies and connect to employees
   Find industry leaders
   Get business card = request connection
   Make it personal
   Reply when accepting a connection
   Include your LinkedIn URL:
       Email signature
       Business card
       Web site
       Facebook profile
       Print materials and other traditional media
 “Add To Network”
 “Get Introduced”
   Pro – More Personal
   Con – Can Take Time if all parties aren’t frequent users
   Con – Limited to 5 Introductions with Free Version
 Credibility
 Digital version of a traditional
  referral
 Make recommendations
  Profile > Recommendations > Sent
  Recommendations
 Request recommendations
  Profile > Recommendations > Request
  Recommendations
 Career/job postings
 Start discussions
 Status updates show in email messages
 events.linkedin.com
 Join groups and contribute to Q&A
 Groups
 Answers
 Events
 Advanced Search
 Applications
 Groups > Groups Directory
 My Groups
 Following
 Groups You May Like
 Groups Directory
 Create a Group
 Get information
 Network
 Learn about market and their needs
 Avoid constant self promotion
 Offer solutions to fix problems
 Discussions
   Reply
   Ask
   Send detailed email privately
 Members
 Promotions
 Jobs
 Search
 Meet a need
 Share articles
 Share links to your site content
 Notify of upcoming events
 Use keywords in group name/description
 Add your company website to the group
 Add your blog
 Send a weekly message
More > Answers or Linkedin.com/answers
 Similar to the Q&A in groups, but not limited to
  the group
 Search answers
 Ask questions (ask 10 per month)
 Answer questions
 Personal response
 Be helpful and resourceful
 Leave an open invitation
 More > Events
 RSVP shows up on home profile
 Send invitation to relevant contacts
 Generate leads
 Search keywords, groups, industries, etc.
More > Get More Applications…
 Share presentations
 Share reading list
 Post blog
 Events
 Company buzz (track mentions)
   10 – 30 minutes/day
   Create a habit (21habit.com)
   Control Email Notifications
   Start on “Home” page
      View updates
      Statistics
   Review Groups
      Daily or Weekly Email or Groups Tab
      Contribute
   Check Inbox
      Email notifications or on site
      Send email blast
   Connect with people you just met
   Post status update
LinkedIn Learning Center:
http://learn.linkedin.com/
 73% of all online activity is related to local content
    (Google)
   82% of local searchers follow up with a phone call or
    show up on your doorstep (TMP/Comscore)
   66% of Americans use local search to find local
    businesses (Comscore)
   54% of Americans have replaced phone books
    (Yellow Pages & Business Directory) with internet
    and local search (Comscore)
   41% of consumers say they use a location in their
    search – “Orthodontist in Columbus”
 FOLLOW Google Places Quality Guidelines
 Use email account under your business domain for account
  email
 Don’t use city name in description
 Categories:
      What business IS, not what it does or sells
      Use Google categories first, then enter your own keywords
      Refer to competitors’ categories
      Use all 5 fields
      Create pages for each category you choose
 Pros/Cons to hiding address
    Consider using a virtual office address
 Set service areas
 Additional Details
    Link to Facebook
    Better Business Bureau: Yes
 Consistent listings build trust
    Search for: name, address, phone
    Identify and fix incorrect listings
    Keep track of everything in a spreadsheet
    Submit to:
      Google Places: google.com/places
      Yahoo! Local: listings.local.yahoo.com
      Bing Business Portal: bing.com/businessportal
      Free yellow pages sites & local directories
      “City” directory
      Data aggregators
       (expressupdateusa.com, localeze.com) free and
       paid options
• First and Foremost: Be confident that you already provide a quality
  service worth reviewing.
    • Preliminary market research offline using traditional methods
       to determine current reputation.
    • Fix if needed.
    • Then go online.
• Google reads reviews on other sites
    Angie’s List, Foursquare, Yelp
    Claim and optimize your listing on those sites as well
• Ask for a review in person
    • “My boss reads our online reviews and it would help me out…”
    • “Please leave a compliment for your in-home provider here…”
• Add link from site to review sites
• Add review suggestion on print materials
• What sites are your competitors getting reviewed on? Get reviews
  there as well.
• Tailor approach to customer base
• Do not pay for reviews, or offer money, product or service
   • Google says don’t do it
   • It cheapens the relationship
   • If you provide a quality service, you shouldn’t have to
     pay
• Do not fake reviews
What if I get a bad review?
• It’s an opportunity to make it right
• It happens to everyone, don’t panic
• Start offline, try to fix it
• Make a public response online to invite them to let you fix
  the problem
• Don’t be emotional. Be polite. Be an adult.
• Publicly respond to online reviews with notice that you’ve
  fixed the problem. This is an opportunity to improve
  reputation.
• No one is perfect. 5 Star companies with only all reviews
  look fake. More trust in a company who is slightly “human”.
• When all else fails, you may be able to delete the review on
  some sites
Strategies              Tips
 Newsletters            Collect Addresses
 Surveys                    Form on site
                             Fishbowl (traditional)
 Promotions
                             Email sign up at event
 Share Coupons
                             Submit email to enter a
 Grow Social Network         contest
 News and Events        Be transparent and offer
                          Opt-Out
                         Segment lists
                         Generate targeted
                          campaigns
 Reach out to popular
    bloggers in your niche
   Form a relationship
   Ask for a review/article
   User generated content
   Ask community for advice
   Add valuable comments and
    links on other blogs
   Only comment with valuable
    content
 Use keywords in headline, summary, body, text links
 Use long tail keywords in summary, body
 Go beyond the copy: Include video, images
 Enable social sharing
 Include call to action
 Include trackable links
 Reach out to relevant press
  contacts
 Make sure PR links back to
  your site
 PR Web $200/release
 Pitchengine.com (starts at $19/mo for search optimized plan)
 Track it
 Encourage repeat business
 Watch analytics for traffic spike
 Remember: Don’t delete your promo page after it
  expires!
 Google AdWords
 Facebook Ads
 Only 50% see AdWords ads
 Only 20% click them
 Saturate the search results page
 Learn what keywords convert best
 Instant vs. gradual with organic
 Know difference between mobile app and mobile site
 Mobile marketing campaigns
   Opt In text messaging
   Alerts, updates and reminders
   Promotions
 QR (Quick Response) Codes
 Find mobile usage and most popular networks
QR (Quick Response) Codes: Integrating traditional and digital
 Where to use them:
      Business card
      Brochures
      Direct mail
      Sides of cars
      Print ads
      On employee badge
 How to use them:
      Link to a phone number
      Link to Facebook page
      Join email list
      Link to page with special promotion
      Link to tips and resources
      Link to free consultation page
      Link to customer feedback form
Identify Key Performance Indicators
 Network Size / Subscribers
 Active vs. Total Members
 New vs. Repeat Blog Commentators
 Quantity / Quality of Comments
 Conversions
     Contacts
     Coupon redemption
     Leads / Sales
   Brand Mentions
   Long Tail Keywords
   Search Engine Traffic
   Referrer Traffic
analytics.google.com
Google Analytics (old and new versions)
 Identify Key Performance Indicators
 Know how to find them
    Search traffic
    Referrer traffic
    Conversions
    Keywords
    Visitor map
 Identify Potential Problems
    High bounce rate
    Page errors
    Errors with forms
 Real-Time stats
   User’s geographic location
   Source of traffic
   What pages are they viewing?
Site usage metrics. What do they mean?
 Visits – The number of visits received by your site.
 Pageviews – Total number of pages viewed on your site
  -general indicator of how much your site is used.
 Pages/Visit – Average visit in terms of pageview. The
  higher the number means your visitor interacts heavily
  with your site.
 Bounce Rate – Percentage of single-page visits - visitor
  leaves from the entrance page
 Avg. Time on site – Average amount of time your visitors
  spend on your site.
 New Visits – The percentage of new visitors your site
  attracts.
 Customize dashboard
 Create custom reports
 Export reports
 Get monthly emails
 Exclude internal traffic from your reports
    Old Version: Analytics Settings > Edit > Add Filter
    New Version: Admin > Filters Tab
 Whatismyip.com
 http://bit.ly/IPfilter
 URL Destination
   Thank you page
   Completion of
    action
 Time on Site
   Measures interest
    in content
 Pages/Visit
   Measures
    engagement
   Understand depth
    of visit
 Direct Traffic – Types in your domain name or visits
  by a bookmark.
 Referring Sites – Traffic from other sites (links).
 Search Engines – Traffic from search engines.
 What links are bringing
    you traffic?
   Compare metrics to site
    average
   Determine ROI on paid
    ads
   Determine value of site
    linking to you
   Click domain to view exact
    referral URL
   Determine quality of link:
    Is bounce rate higher or
    lower than site avg?
 Old Version: Traffic Sources > Keywords
 New Version: Traffic Sources > Sources > Search > Organic (or Paid)
How to Filter Keywords:
 Non-paid | total | paid or Organic | Paid
 Excluding brand name – identify theme based traffic
 Containing brand name – identify brand recognition
 Containing root term
 (not provided) – if someone is logged into their
  Google Account and searching on Google, any click
  on an organic search result link will not provide the
  keyword in Analytics. (could indicate potential for users who
  can readily provide a Google Maps review)
 Map Overlay
 New vs. Returning
 Visitor Trending
 Visitor Loyalty
 Browser Capabilities
 Network Properties
 Mobile
 Demographics
   Location
 Behavior
   New vs. Returning
 Technology
   Browser & OS
   Network
 Social
 Mobile
Dig deeper into your metrics
Map Overlay – Where are your
 users searching from?
 Old: Visitors > Browser and Network
 New: Audience > Technology > Browser & OS
 What browser, OS, resolution, etc. are used?
 Do you need to accommodate certain settings such as screen size?
 Are there any issues with specific service providers?
 Old: Visitors >
  Mobile
 New: Audience
  > Mobile
 Does usage warrant
  creation of mobile
  app or site?
 What platform should
  you develop on?
 Top visited pages
 Top landing pages
   Are visitors converting?
   Should you include a call to action?
   Test different layouts, calls to action placement, etc.
 Top exit pages
   Is something broken?
   Why are you losing them?
   Are they leaving after completing an action?
 Content drilldown
   Common paths through site
 Compare Dates
 Month to month
 Time of year, to
 determine
 seasonality
• Track traditional
campaigns by
annotating them.

• Watch for spikes in
direct traffic, or traffic
to specific pages that
you linked to from the
traditional campaigns.

• Watch for spikes in
specific keyword
traffic, as a result of a
specific campaign. Did
you rank for those
keywords?
   Research
       keywords
       competition
       market

   Optimization
       on-site
       social accounts

   Link Marketing
       get noticed
       social networking

   Supporting Media
       video on YouTube
       social media sites
       create external buzz

   Analysis
       review metrics
       adjust strategy based on what’s working
In Conclusion…
 Digital is here to stay
 Your market IS online, so don’t miss an opportunity to reach them
 Digital helps you learn more about your market and competition
 Bring your offline message online and be consistent
 Learn digital strategies and implement multichannel campaigns for
  success
 Manage your reputation more effectively through online means and
  apply what you learn offline
 Measure everything
 Never stop marketing!
Allison Kulage
(513) 402-2735
allison@bareknucklestrategy.com
BareKnuckleStrategy.com

    BareKnuckleStrategy.com/blog
    facebook.com/BareKnuckleStrategy
    Twitter @BareKnuckleMktg
    linkedin.com/in/allisonkulage

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Integrating Digital and Traditional Marketing: Bare Knuckle Digital

  • 1.
  • 2.  Internet, Email, and Wireless  Evolved Marketing  80% of traffic is from search engines  Google has about 65.5% market share  Moving target  Good content attracts visitors and links
  • 3. Don’t miss the opportunity to reach your market online!
  • 4.  Offline  Online  Print  Website  Direct Mail  SEO  Brochure  Email  TV  Social Media  Radio  Mobile  “Old School”  “New School”
  • 5.  Integrating traditional and digital increases conversion rates  Potential customers look you up online after seeing an ad offline  Marketers reported an average improvement of close to 50% for personalized multichannel campaigns over traditional campaigns. – InfoTrends (2007)
  • 6.  Strong call to action  Clear visual connection between digital and traditional  Encourage prospects to connect online through your traditional media  Track and measure
  • 7.  Traditional marketing concept  When translated online, this is your keywords, and how you present your content digitally  Identify your USP and talk about it everywhere
  • 8.  Why do you deserve to rank online?  What makes you better than the competition?  What makes you different / unique?  What is your specialized knowledge?
  • 9. Similarities:  You always need a good plan  You need to measure success = ROI Differences:  Digital is easier to track  Digital strategies change more quickly and you must stay flexible
  • 10. No cookie cutter approach! It’s a customized mix of the following strategies:  Keyword Supporting Content  Quality Inbound Links  Search Friendly Website  Pay Per Click (Google AdWords)  Local Search Marketing  Social Networking  Email Marketing  Mobile Marketing  Metrics Analysis
  • 11. Research  keywords  competition  market  Optimization  on-site  social accounts  Link Marketing  get noticed  social networking  Supporting Media  video on YouTube  social media sites  create external buzz  Analysis  review metrics  adjust strategy based on what’s working
  • 12.
  • 13. Tools:  Google Keyword Tool  Social Media  search.twitter.com  listen to market speak  “Hints” from Google Tips:  Be specific  Use geo-targeted words  Explore topics of interest  Consider common problems of your market  Keyword research dictates content
  • 14.  Remember that prospects will see/hear your message offline, and go online to learn more. Be sure to use the same keywords across channels.  Search engines only know what you’re about from the text you use. They aren’t very intuitive.  Semantics: Offline, users see an image and know that senior=elderly. Online, you have to help the search engines understand that senior=elderly and not executive or high school or college. You do this by the other words you use in proximity
  • 15.  Competition  Online = Top ranking websites for your keywords  Offline = May be different  Competitor’s Social Media Sites  What social sites do they use?  Are users engaged?  Evaluate Competitor’s Content  What keywords do they use?  What makes them unique?  What are they doing that you can do different or better?  What specials do they offer?
  • 16. Google – allintitle:keyword  Measures level of online competition, so you know what keywords to target  Helps you set realistic ranking goals  Target more specific, less competitive phrases first
  • 17.  Social Media  Compliments  Complaints  Common problems  Helpful Research Sites:  whostalkin.com  socialmention.com  Survey your market  Online = email, form on site, social networks  Offline = direct mail, comment cards
  • 18.  Offline:  Improve your service  Resolve complaints or issues  Provide new services  Build reputation  Run specials – Understand your market needs  Online:  Improve online reviews = can result in more traffic, more visibility, and more referrals  Build reputation  Add content that your market is looking for (but not finding elsewhere?)
  • 19.
  • 20. Understanding how the search engines work will help you understand how to optimize for them.
  • 21. This is what the user sees…
  • 22. This is what the search engines see…
  • 23. Traditional vs. Digital  In traditional we only have one view to consider – the end user. In digital, we have to consider the end user AND the search engine.  This is why keywords are so important, as well as other technical considerations that the user doesn’t see.
  • 24.  Universal Search  Different types of content can rank  Build and optimize different types of content to increase your reach  Do some searches for your keywords to determine what other type of content is ranking  Most likely: Maps, Places, and Blogs  Personalized Search  Affected by your physical location  Affected by recent queries  Affected by search history  Affected by settings in your Google account (5 % - 25% of your traffic may be from users who were logged into Google account while searching)
  • 26.
  • 27.  Corporate handles most of the technical details on the back end  What you can control:  Title tags  Meta tags
  • 28. General Guidelines  Title tags and Meta tags should be unique on every page, relevant to the page topic, and only use words from that page  Meta keywords tag  ignored by all engines so use of it won’t help  it will only be recognized if you use it incorrectly then it will hurt you  Title Tag: main keyword + location | business name | more keywords  Meta Description: info about more services / keywords, PHONE NUMBER, and location info
  • 29.
  • 30.
  • 32.
  • 33.  Duplicate Content Considerations  Filter, not a penalty  Templated content = protects your brand  Localized content = adds local element, increases ratio of unique site content  Add unique content, custom pages, localized info, etc.  Semantics  Keywords should appear consistently per page throughout various tags  Focus on USP  Promo page: Don’t delete when promo is over. If page is indexed and then deleted, users could end up on an error page from a search. Solution: Add message “This promotion has expired but please stay tuned for the next promotion”
  • 34.
  • 35. Link Marketing is Social Networking  Quality not Quantity  Link TO other authority sites  Link TO related sites  Become influential and active in your social networks  Social media links DO help  Get Noticed  Be creative!  Don’t forget the “easy” links (BBB, Chamber)
  • 36.
  • 37.  Who links to you  Make Corrections  Avoid Resubmitting  Review Analytics (referrers)  Use Bing and Google Webmaster Tools  Who links to the competition  Identify Industry Directories  Identify Quality Links  Identify Link Types
  • 38.  Library Sites  Most reside on .org, .us, .gov, .edu  Footer usually contains the word “library”  Search for: “keyword companies links library site:.edu”  You may find advertising opportunities  You may find other helpful resources  You may find opportunities to contribute content and/or link  You may find links to other sites or directories that will let you list your site  …and more!  Advanced Searching Tips  “best keyword blog” (better for more specific keywords)  “industry directory”  “City business directory”
  • 39.  Link Magnet or Link Bait Examples  Informative  Educational  Instructional “How To”  Humorous  Potential to go viral  Potential to be reviewed by industry leaders  Offers benefit to the user  Remember your USP
  • 40.  Blog Comment Spam = Bad  Not relevant  Vague: “Thank you. Great post”  Gibberish  Link filled comment  “Name” is keyword and links to suspicious site  Don’t be a comment spammer, and don’t approve spam comments on your blog  Forum Expert = Good  Be active in forum  Gain positive feedback on your posts  Make sure your signature links back to your site  Being a forum expert earns trust and quality score for your site
  • 41.  Paid Versus Free  Link should bring traffic  Not all paid links are bad  General, Trusted Directories  Yahoo  OpenDirectory  Business.com  Vertical, Industry Specific, Niche Directory  isedb.com  “Keyword” directory  “City” Directory
  • 42.  Submit content on other relevant sites.  Articles  Expert opinion  Guest blogging  Cross promotion  Charity work
  • 43.
  • 44. Your visibility can be improved by the addition, optimization, and proper use of supporting media. Examples of supporting media  Social media  Local search engines  Email marketing  Blogging  Press releases  Coupons & Promotions  PPC (Pay Per Click)  Mobile
  • 45.  Creates awareness of brand/products/services  Drives quality traffic  Builds links  Helps search rankings  Increases ROI
  • 46.
  • 47.  Drives Traffic – engaging content encourages linking  Reputation Management – a great listening tool  Brand Recognition  Blended Results – your content on other sites gets ranked, other content types appear in Search Engine Results
  • 48.  You must be willing and able to engage  Requires constant attention and interaction  Honest / Authentic message  Conversation not Conversion  Interacting not Advertising
  • 49.  Online (Digital Marketing)  Social bookmarking (delicious.com, reddit.com)  Link to social accounts from site  QR Codes  Offline (Traditional Marketing)  Business Cards  Radio, TV, Traditional  Events, Tradeshows  Print (show social icons, use of QR codes)
  • 50.  Don’t Spam  Be Respectful & Friendly  It’s OK to be a “Real” Person  Provide Quality Content – The purpose of these sites is to share relevant content.  You’re there to establish a relationship, not just to make a sales pitch.  Social Media Policy – many companies are implementing these now.  Use your “What if my mother saw this?” filter
  • 51. Listen Monitor/ Measure Plan Use Engage Tools Grow Network
  • 52. Useful Research Sites and Tools  WhosTalkin.com  SocialMention.com  Technorati.com  blogsearch.google.com  BoardReader.com  search.Twitter.com
  • 53.  Find Your Market  Find Your Voice  Define Goals
  • 54.  Find Your Market What are they saying about:  Your brand  Services in general  The industry  Your competition  Their problems, complaints  Their hopes, dreams, what makes them happy  Find Your Voice  Define Goals
  • 55.  Find Your Market  Find Your Voice  Humor  Controversy  Information  Educational  Define Goals
  • 56.  Find Your Market  Find Your Voice  Define Goals  Improve reputation  Increase visits/traffic  Increase leads  Generate awareness  Build relationships  Build trust  Focus groups  Combat negative comments  Customer service
  • 57.  Focus on goals  Who and How Often: Schedule  Join Conversation First, Then Convert Them
  • 58.  Who?  One or more people?  Who will it come from?  Who will be the admin?  Use internal resources  How often?  Set a schedule and stick to it  What is natural?  93% of marketers use social media, 58% 6 hours or more  Twitter Tools  Sendible.com  HootSuite.com  Facebook Tools  Socialoomph.com  sendible.com
  • 59.  Features  Know the basic commands (hashtag, retweet, like, etc.)  Create custom apps  Hide time wasting apps  Know how to login, post updates, act as PAGE  Best Practices  Don't spam  Create social media policy (rules and ethics)  Don't retweet too much  Remember to use keywords  Create content that is useful  Share useful links  Establish a relationship, don't just give the sales pitch
  • 60. Which Social Media Sites are right for my business?  Facebook  Twitter  LinkedIn  Pinterest  Flickr  YouTube  StumbleUpon  Delicious  Yahoo! Answers  Digg  Niche Sites  Start your own social network – Ning.com
  • 61.  Create keyword rich and interesting profiles so you appear in more searches  Use what you learned from listening/monitoring  Use your brand and/or keywords as your username  Create custom backgrounds and avatars  Setup tracking on all accounts, where possible, and track initiatives
  • 62.  HootSuite  TweetDeck  Phone Apps  TweetDeck  QR Code Scanners  Network Specific (Facebook, Twitter, LinkedIn)
  • 63. General Tips  Share with existing friends  Reciprocal befriending  Send email invite  Be interesting  Deliver value  Follow industry leaders  Link to your profiles from site  Add “Like” button http://developers.facebook.com
  • 64.  Product/service announcements  Sell – share coupon codes/links  Talk around the brand  Cutting edge news  Contests  Customer service  Listen and respond  Periodic tips  Seasonal tips/info
  • 65.  Setup Google Alerts to show mentions of brand http://www.google.com/alerts  Most social media sites have a metrics tool  bit.ly  Google Analytics
  • 66.  Don’t focus on proving direct ROI  Benefits are often secondary or tertiary  Focus on interaction, value of content, not numbers  Focus on Branding  Measure actions and engagement, not just size of network  Track your time/costs
  • 67.  Baseline Data  How many fans, followers, bookmarks, etc.  Referrers  Number of meaningful comments/interactions  Subscribers & Interactions  Interaction – are users engaging in a conversation?  Twitter: retweets, answering questions, driving traffic to site, increasing followers?  Facebook: likes, comments, wall posts, mentions?  YouTube: views, comments, embeds?  Conversions – are your leads increasing?  Search engine traffic – increasing, adding to the long tail?  Retention rates, Repeat business
  • 68.
  • 69. Create a presence  Personal Profile  No Commercial Activity  Facebook Group  For a quick discussion, or attracting quick attention  Main benefit: you can direct message your members  Not indexed by search engines  Facebook Page  For long term relationships  Multiple admins allowed  Indexed by search engines  http://www.facebook.com/pages/create.php
  • 70.  Add Applications: Facebook.com/apps  Vanity URL: Facebook.com/username (need 25 likes)  Export updates to Twitter: Facebook.com/twitter  Import Blog: Social RSS
  • 71.  Be searchable – consider setting profile to public  Control who sees what with Friend Groups and Custom Privacy Settings Account > Privacy Settings > Customize Settings  Connect with industry leaders/influencers  Join groups in your market/network  Follow limits - 5000 friends, unlimited fans
  • 72.  Link/Logo on site  Link/Logo in email signature (digital), print materials (traditional)  Send Email Request  Act as page, interact on other pages  “Like” other pages/content, as company
  • 73. How to leverage Facebook:  Brand awareness  Lead generation  Introduce a product or campaign  Improve reputation  Collect data/content  Keep an ongoing dialogue
  • 74. How to do it, and Drive more traffic:  Run promotions  Create polls  If a user interacts with your page, it shows up on their “wall” = free advertising  Create events that users can RSVP to  Best times for business use: Tuesday & Wednesday (yours may vary, so test)
  • 75. Online Resume ● Online Networking Opportunity ● Lead Generation Tool ● Recruiting Tool ● Builds Valuable Connections with Others in Related Fields (Doctors, Attorneys, Real Estate…)
  • 76. Over 150 million members ● As of December 31, 2011 (the end of the fourth quarter), professionals are signing up to join LinkedIn at a rate that is faster than two new members per second. ● Executives from all Fortune 500 companies are members ● Over 2 million companies have LinkedIn Company Pages
  • 77. Pros  Great Content  Free Research Tool  Recommendations = Credibility  Global Reach Cons  Spam Requests for Connections  Paid Subscription $19.95/mo and up  Email Overload  Too Much Privacy = Invisibility or Mistaken Identity
  • 78. Online resume ● Goal is to be 100% complete ● Use keywords  Position  Industry  Updates  Websites  Twitter Account
  • 79.  Add Company Profile: linkedin.com/companies  Get recommendations  Customize your links to draw interest  Can share updates on Twitter and vice versa  Custom URL  Add applications
  • 80.
  • 81.  Professional  Current  Good Quality  Company Logo is for Company page  Personal Brand
  • 82.  Reply to status updates  View profile stats  Privacy settings
  • 83.  Control who sees your activity  Control what others see when you’ve viewed their profile (can make this anonymous)  Select who can see your connections  Control type of email, frequency and who can send invitations
  • 84.  (Search for Home Helpers) http://www.linkedin.com/company/home-helpers  Follow Company  Connect personal profile to company as current employer.  Add LinkedIn Company Follow Button: developer.linkedin.com/follow-company
  • 85. Contacts > Add Connections  Add Connections:  Import email list  Invite people you know to join  Colleagues  Classmates  People you may know  People you just met
  • 86. Get as many connections as possible  Search companies and connect to employees  Find industry leaders  Get business card = request connection  Make it personal  Reply when accepting a connection  Include your LinkedIn URL:  Email signature  Business card  Web site  Facebook profile  Print materials and other traditional media
  • 87.  “Add To Network”  “Get Introduced”  Pro – More Personal  Con – Can Take Time if all parties aren’t frequent users  Con – Limited to 5 Introductions with Free Version
  • 88.  Credibility  Digital version of a traditional referral  Make recommendations Profile > Recommendations > Sent Recommendations  Request recommendations Profile > Recommendations > Request Recommendations
  • 89.  Career/job postings  Start discussions  Status updates show in email messages  events.linkedin.com  Join groups and contribute to Q&A
  • 90.  Groups  Answers  Events  Advanced Search  Applications
  • 91.  Groups > Groups Directory  My Groups  Following  Groups You May Like  Groups Directory  Create a Group
  • 92.  Get information  Network  Learn about market and their needs  Avoid constant self promotion  Offer solutions to fix problems
  • 93.  Discussions  Reply  Ask  Send detailed email privately  Members  Promotions  Jobs  Search
  • 94.  Meet a need  Share articles  Share links to your site content  Notify of upcoming events
  • 95.  Use keywords in group name/description  Add your company website to the group  Add your blog  Send a weekly message
  • 96. More > Answers or Linkedin.com/answers  Similar to the Q&A in groups, but not limited to the group  Search answers  Ask questions (ask 10 per month)  Answer questions
  • 97.  Personal response  Be helpful and resourceful  Leave an open invitation
  • 98.  More > Events  RSVP shows up on home profile  Send invitation to relevant contacts
  • 99.  Generate leads  Search keywords, groups, industries, etc.
  • 100. More > Get More Applications…  Share presentations  Share reading list  Post blog  Events  Company buzz (track mentions)
  • 101. 10 – 30 minutes/day  Create a habit (21habit.com)  Control Email Notifications  Start on “Home” page  View updates  Statistics  Review Groups  Daily or Weekly Email or Groups Tab  Contribute  Check Inbox  Email notifications or on site  Send email blast  Connect with people you just met  Post status update
  • 103.
  • 104.  73% of all online activity is related to local content (Google)  82% of local searchers follow up with a phone call or show up on your doorstep (TMP/Comscore)  66% of Americans use local search to find local businesses (Comscore)  54% of Americans have replaced phone books (Yellow Pages & Business Directory) with internet and local search (Comscore)  41% of consumers say they use a location in their search – “Orthodontist in Columbus”
  • 105.
  • 106.  FOLLOW Google Places Quality Guidelines  Use email account under your business domain for account email  Don’t use city name in description  Categories:  What business IS, not what it does or sells  Use Google categories first, then enter your own keywords  Refer to competitors’ categories  Use all 5 fields  Create pages for each category you choose  Pros/Cons to hiding address  Consider using a virtual office address  Set service areas  Additional Details  Link to Facebook  Better Business Bureau: Yes
  • 107.  Consistent listings build trust  Search for: name, address, phone  Identify and fix incorrect listings  Keep track of everything in a spreadsheet  Submit to:  Google Places: google.com/places  Yahoo! Local: listings.local.yahoo.com  Bing Business Portal: bing.com/businessportal  Free yellow pages sites & local directories  “City” directory  Data aggregators (expressupdateusa.com, localeze.com) free and paid options
  • 108. • First and Foremost: Be confident that you already provide a quality service worth reviewing. • Preliminary market research offline using traditional methods to determine current reputation. • Fix if needed. • Then go online. • Google reads reviews on other sites Angie’s List, Foursquare, Yelp Claim and optimize your listing on those sites as well • Ask for a review in person • “My boss reads our online reviews and it would help me out…” • “Please leave a compliment for your in-home provider here…” • Add link from site to review sites • Add review suggestion on print materials • What sites are your competitors getting reviewed on? Get reviews there as well. • Tailor approach to customer base
  • 109. • Do not pay for reviews, or offer money, product or service • Google says don’t do it • It cheapens the relationship • If you provide a quality service, you shouldn’t have to pay • Do not fake reviews
  • 110. What if I get a bad review? • It’s an opportunity to make it right • It happens to everyone, don’t panic • Start offline, try to fix it • Make a public response online to invite them to let you fix the problem • Don’t be emotional. Be polite. Be an adult. • Publicly respond to online reviews with notice that you’ve fixed the problem. This is an opportunity to improve reputation. • No one is perfect. 5 Star companies with only all reviews look fake. More trust in a company who is slightly “human”. • When all else fails, you may be able to delete the review on some sites
  • 111. Strategies Tips  Newsletters  Collect Addresses  Surveys  Form on site  Fishbowl (traditional)  Promotions  Email sign up at event  Share Coupons  Submit email to enter a  Grow Social Network contest  News and Events  Be transparent and offer Opt-Out  Segment lists  Generate targeted campaigns
  • 112.  Reach out to popular bloggers in your niche  Form a relationship  Ask for a review/article  User generated content  Ask community for advice  Add valuable comments and links on other blogs  Only comment with valuable content
  • 113.  Use keywords in headline, summary, body, text links  Use long tail keywords in summary, body  Go beyond the copy: Include video, images  Enable social sharing  Include call to action  Include trackable links  Reach out to relevant press contacts  Make sure PR links back to your site  PR Web $200/release  Pitchengine.com (starts at $19/mo for search optimized plan)
  • 114.  Track it  Encourage repeat business  Watch analytics for traffic spike  Remember: Don’t delete your promo page after it expires!
  • 115.  Google AdWords  Facebook Ads  Only 50% see AdWords ads  Only 20% click them  Saturate the search results page  Learn what keywords convert best  Instant vs. gradual with organic
  • 116.  Know difference between mobile app and mobile site  Mobile marketing campaigns  Opt In text messaging  Alerts, updates and reminders  Promotions  QR (Quick Response) Codes  Find mobile usage and most popular networks
  • 117. QR (Quick Response) Codes: Integrating traditional and digital  Where to use them:  Business card  Brochures  Direct mail  Sides of cars  Print ads  On employee badge  How to use them:  Link to a phone number  Link to Facebook page  Join email list  Link to page with special promotion  Link to tips and resources  Link to free consultation page  Link to customer feedback form
  • 118.
  • 119. Identify Key Performance Indicators  Network Size / Subscribers  Active vs. Total Members  New vs. Repeat Blog Commentators  Quantity / Quality of Comments  Conversions  Contacts  Coupon redemption  Leads / Sales  Brand Mentions  Long Tail Keywords  Search Engine Traffic  Referrer Traffic
  • 121. Google Analytics (old and new versions)  Identify Key Performance Indicators  Know how to find them  Search traffic  Referrer traffic  Conversions  Keywords  Visitor map  Identify Potential Problems  High bounce rate  Page errors  Errors with forms
  • 122.
  • 123.  Real-Time stats  User’s geographic location  Source of traffic  What pages are they viewing?
  • 124. Site usage metrics. What do they mean?  Visits – The number of visits received by your site.  Pageviews – Total number of pages viewed on your site -general indicator of how much your site is used.  Pages/Visit – Average visit in terms of pageview. The higher the number means your visitor interacts heavily with your site.  Bounce Rate – Percentage of single-page visits - visitor leaves from the entrance page  Avg. Time on site – Average amount of time your visitors spend on your site.  New Visits – The percentage of new visitors your site attracts.
  • 125.  Customize dashboard  Create custom reports  Export reports  Get monthly emails
  • 126.  Exclude internal traffic from your reports  Old Version: Analytics Settings > Edit > Add Filter  New Version: Admin > Filters Tab  Whatismyip.com  http://bit.ly/IPfilter
  • 127.  URL Destination  Thank you page  Completion of action  Time on Site  Measures interest in content  Pages/Visit  Measures engagement  Understand depth of visit
  • 128.
  • 129.  Direct Traffic – Types in your domain name or visits by a bookmark.  Referring Sites – Traffic from other sites (links).  Search Engines – Traffic from search engines.
  • 130.  What links are bringing you traffic?  Compare metrics to site average  Determine ROI on paid ads  Determine value of site linking to you  Click domain to view exact referral URL  Determine quality of link: Is bounce rate higher or lower than site avg?
  • 131.  Old Version: Traffic Sources > Keywords  New Version: Traffic Sources > Sources > Search > Organic (or Paid)
  • 132. How to Filter Keywords:  Non-paid | total | paid or Organic | Paid  Excluding brand name – identify theme based traffic  Containing brand name – identify brand recognition  Containing root term  (not provided) – if someone is logged into their Google Account and searching on Google, any click on an organic search result link will not provide the keyword in Analytics. (could indicate potential for users who can readily provide a Google Maps review)
  • 133.
  • 134.  Map Overlay  New vs. Returning  Visitor Trending  Visitor Loyalty  Browser Capabilities  Network Properties  Mobile
  • 135.  Demographics  Location  Behavior  New vs. Returning  Technology  Browser & OS  Network  Social  Mobile
  • 136. Dig deeper into your metrics
  • 137. Map Overlay – Where are your users searching from?
  • 138.  Old: Visitors > Browser and Network  New: Audience > Technology > Browser & OS  What browser, OS, resolution, etc. are used?  Do you need to accommodate certain settings such as screen size?  Are there any issues with specific service providers?
  • 139.  Old: Visitors > Mobile  New: Audience > Mobile  Does usage warrant creation of mobile app or site?  What platform should you develop on?
  • 140.  Top visited pages  Top landing pages  Are visitors converting?  Should you include a call to action?  Test different layouts, calls to action placement, etc.  Top exit pages  Is something broken?  Why are you losing them?  Are they leaving after completing an action?  Content drilldown  Common paths through site
  • 141.  Compare Dates  Month to month  Time of year, to determine seasonality
  • 142. • Track traditional campaigns by annotating them. • Watch for spikes in direct traffic, or traffic to specific pages that you linked to from the traditional campaigns. • Watch for spikes in specific keyword traffic, as a result of a specific campaign. Did you rank for those keywords?
  • 143. Research  keywords  competition  market  Optimization  on-site  social accounts  Link Marketing  get noticed  social networking  Supporting Media  video on YouTube  social media sites  create external buzz  Analysis  review metrics  adjust strategy based on what’s working
  • 144. In Conclusion…  Digital is here to stay  Your market IS online, so don’t miss an opportunity to reach them  Digital helps you learn more about your market and competition  Bring your offline message online and be consistent  Learn digital strategies and implement multichannel campaigns for success  Manage your reputation more effectively through online means and apply what you learn offline  Measure everything  Never stop marketing!
  • 145. Allison Kulage (513) 402-2735 allison@bareknucklestrategy.com BareKnuckleStrategy.com BareKnuckleStrategy.com/blog facebook.com/BareKnuckleStrategy Twitter @BareKnuckleMktg linkedin.com/in/allisonkulage