Zero email presentatie business event practice public v1.1a
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Presentatie die ik gegeven heb op het Atos sales event \’Wendbare overheid\’.
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Zero email presentatie business event practice public v1.1a
- 1. Zero Email Program Huub Ritzema Groningen 18 oktober 2012
- 2. “Our ambition is to be a Zero email company within 3 years”
- 4. Email overload @ Atos Email received per day Daily time spent on email 7% less than 1 hour 44% 23% >50 >100 17% between 1 and 1,5 hours <100 20% between 1,5 and 2 hours 33% <50 33% between 2 and 3 hours 23% more than 3 hours
- 5. Oorzaak
- 6. Symptomen
- 7. Evolutie 06/12/2012 Dick Wiersma 7
- 8. Diversiteit aan tools Hier sheet van symphony Document Community Social networking What is social media tooling? Social bookmarking Collaboration Tagging (micro) Blog Instant messaging Online mindmapping RSS Video Wiki Portal you
- 9. En dus… springen we in het diepe Wiki’s, Office communicator, ECM Helping to start the change on the way to Enterprise Social Network
- 10. AN ENTERPRISE SOCIAL NETWORK?
- 12. Analyse: van huidige tools…
- 13. …naar geintegreerde architectuur Work KM Wiki IM flow Entreprise Social Network KM IM Email Business Wall Instant Messaging Web conferencing, Micro Blog, etc. Work Wiki flow
- 14. 3 stappen plan • Crowdsourcing • Social intranet Collaboration step 3 • Communities (tactic and interest) Enterprise Social Network • Support • Convert to dashboard Process mails step 2 • Optimize processes Process • Business app integration Optimizing • Awareness • Training Quick wins • Use what we have step 1 Awareness • GTD
- 15. 1 Quick wins Existing tools ▶ Focus on formal tools (email, wiki, IM, ECM) ▶ Define user policy informal tools ▶ Provide guidance and training ▶ Focus on change management and quick wins
- 16. 1 Quick wins Mastering your inbox REDUCE INCOMING EMAIL REDUCE TIME SPEND ON EMAIL REDUCE OUTGOING EMAIL REQUEST Organize DO NOT USE - Wiki Timebox - CC/BCC - Blog Write better mail - Group message - OCS functionalities - Reply All - Livelink USE - End subscriptions - Walk & Talk - Etc. - OCS functionalities - Wiki - Blog - Livelink UPSTREAM IN - Etc. MAYBE SHORT REFEREN TO DO WAITING LATER ARCHIVE CE OUT DOWNSTREAM
- 18. 3. Resultaat
- 20. THANK YOU! Huub Ritzema TS Noord Practice Public huub.ritzema@atos.net http://nl.linkedin.com/in/huubritzema Your business technologists. Powering progress.
Editor's Notes
- Voorbeeld 1, email pingpongVoorbeeld 2: information hoarding (hamsteren: knowledge is power)Voorbeeld 3: email trees
- En DUS: gaan we over naar een ESN