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Revenue Event
Marketing
Accelerating pipeline and driving
revenue through events
Agenda
1. How we got here
2. Why events still matter
3. The Revenue Event Marketing movement
4. Join the conversation: #EventHacker
2
Evolution of Sales: Hunting vs. Hunted
Inside sales growing 3X faster than outside
33% trust brands, 92% trust recommendations
>70% of the way through the sales process
3
Evolution of Marketing: Art vs. Science
4
88% of B2B Marketers measure and optimize
Data-driven insights increase performance 10-30%
Personalized experiences increase sales 19%
Adapting Events To A Data-Driven World
Find your targets Engage your targets
LOTS OF MORE EFFICIENT WAYS TO FIND LEADS…
What’s more personal
than in-person?
#EventHacker via @AttendInc
6
Why Face-To-Face Matters
>50% of the average company’s
current customers encountered
them at an event during their
buying journey.
– Event Engagement: Accelerating the Customer
Lifecycle, Demand Metric 7
“The psychology of face-to-face
interactions are real drivers of
conversion. Telling stories actually
activates the parts of the brain
where we make buying decisions.”
– Gerard Zaltman, “How Customers Think: Essential
Insights into the Mind of the Market”
Events = Real Investment
• US Marketers spent over $100B on events in 2015—
the highest spend category in marketing*
• 64% of marketers spend over 20% of their budget on
events
8Source: Demand Metric
9
The Shift From Big To Small
Smaller, more intimate events
are more targeted and
personalized
10Source: CMO Council
40% shifting from
large sponsored events to
more targeted gatherings
44% are choosing to
host their own customer-
centric events
“Micro events” at conferences to
leverage the captive audience
Top 5 Tactics Used by Account-Based Marketers
11
“As with so many aspects of ABM, sales and marketing must work together to draw up the list of
event invitees. The invitation itself then comes from whoever is best-placed to make that
approach. When a relationship is already there, it will be sales. When not, marketing.”
- Engagio, “The Clear & Complete Guide to Account Based Marketing”
So, what does
this all mean?
12
The Definition
rev·e·nue e·vent mar·ket·ing ˈre-və-
ˌnü i-ˈvent ˈmär-kə-tiŋ noun A new
approach to events that empowers
businesses to accelerate pipeline and
drive more revenue through their events.
13
The Three Pillars of REM
14
In Revenue Event Marketing, the emphasis is on focusing your event investment to:
Get the right people
in the room
15
Pillar 1
16
Makeup Of A Revenue Generating Event
1 Pipeline Creation
2 Pipeline Acceleration
3 Customer Development
Marketing & Sales Alignment
17
SILOED
FUNCTION
S
REVENU
E
TEAM
#EventHacker Boston Profile
18
LEADS 67 PEOPLE 53 COMPANIES
ENGAGED LEADS 24 PEOPLE 20 COMPANIES
OPPORTUNITIES 17 PEOPLE 11 COMPANIES
CUSTOMERS 24 PEOPLE 13 COMPANIES
The Revenue In The Room
$699,600 ARR
19
20
Pillar 2
Maximize In-Person
Interactions
21
What We Remember, What We Forget
A Missed Opportunity
22
Not capturing conversations at events
takes follow-up back
to square one
23
Every team member should have a personal plan of action for the event
CUSTOMER OPP
PROSPECT CEO
LEAD
CPO
Engagement Mapping Plan
A Role For Advocacy
24
When events leverage customer advocacy and references, they combine the three
most influential B2B marketing activities into one powerful touch-point
"Buyers want to see how their peers are
solving the same challenges they face.
That’s where your advocates come in.
Advocates provide much needed credibility
and social proof to strategic marketing
initiatives in a way that conference booths,
flyers and ads cannot, no matter how large
the budget."
- Mark Organ Founder and CEO of Influitive
25
Capture The Conversation
Matt knows Fred Williams.
He wants to see a demo of the new mobile
app.
Out till Tuesday – Needs solution for first
customer event in 3 mos.
26
Drive Follow-Up And
Track Revenue
Pillar 3
Timely, Contextual Follow-Up
Lead follow-up within 1 hour converts
7Xbetter than after 1 hour
>60X better than after 24 hours
27Source: Harvard Business Review Study, 2011
An Effective Follow-up Strategy
28
General follow-up
• Marketing outreach to provide
highlights and recap the event
• Make the people who couldn’t
attend aware of what they missed
Personalized follow-up
• Sales follows up to continue the
conversation that started at the event
• Real-time sync with Salesforce allows
timely and contextual follow-up
Demystifying Event ROI
29Source: Demand Metric, Event Engagement Benchmark Study, October 2015
Event Attribution
30
Realize your event KPIs:
1. Revenue potential
2. Influenced opportunities
3. Sourced opportunities
4. ROI
Let’s Talk Again
We’d love to talk more about how Revenue Event Marketing can find a
home at your organization. We’re always here to help and you can
reach us in any way below that suits your style.
PHONE: 866 750 2673
EMAIL: hello@attend.com
TWITTER: @AttendInc
FACE-TO-FACE: 10 Post Office Square
31
Thank You
32
33

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Revenue Event Marketing: Accelerating Pipeline and Driving Revenue Through Events

  • 1. Revenue Event Marketing Accelerating pipeline and driving revenue through events
  • 2. Agenda 1. How we got here 2. Why events still matter 3. The Revenue Event Marketing movement 4. Join the conversation: #EventHacker 2
  • 3. Evolution of Sales: Hunting vs. Hunted Inside sales growing 3X faster than outside 33% trust brands, 92% trust recommendations >70% of the way through the sales process 3
  • 4. Evolution of Marketing: Art vs. Science 4 88% of B2B Marketers measure and optimize Data-driven insights increase performance 10-30% Personalized experiences increase sales 19%
  • 5. Adapting Events To A Data-Driven World Find your targets Engage your targets LOTS OF MORE EFFICIENT WAYS TO FIND LEADS…
  • 6. What’s more personal than in-person? #EventHacker via @AttendInc 6
  • 7. Why Face-To-Face Matters >50% of the average company’s current customers encountered them at an event during their buying journey. – Event Engagement: Accelerating the Customer Lifecycle, Demand Metric 7 “The psychology of face-to-face interactions are real drivers of conversion. Telling stories actually activates the parts of the brain where we make buying decisions.” – Gerard Zaltman, “How Customers Think: Essential Insights into the Mind of the Market”
  • 8. Events = Real Investment • US Marketers spent over $100B on events in 2015— the highest spend category in marketing* • 64% of marketers spend over 20% of their budget on events 8Source: Demand Metric
  • 9. 9
  • 10. The Shift From Big To Small Smaller, more intimate events are more targeted and personalized 10Source: CMO Council 40% shifting from large sponsored events to more targeted gatherings 44% are choosing to host their own customer- centric events “Micro events” at conferences to leverage the captive audience
  • 11. Top 5 Tactics Used by Account-Based Marketers 11 “As with so many aspects of ABM, sales and marketing must work together to draw up the list of event invitees. The invitation itself then comes from whoever is best-placed to make that approach. When a relationship is already there, it will be sales. When not, marketing.” - Engagio, “The Clear & Complete Guide to Account Based Marketing”
  • 12. So, what does this all mean? 12
  • 13. The Definition rev·e·nue e·vent mar·ket·ing ˈre-və- ˌnü i-ˈvent ˈmär-kə-tiŋ noun A new approach to events that empowers businesses to accelerate pipeline and drive more revenue through their events. 13
  • 14. The Three Pillars of REM 14 In Revenue Event Marketing, the emphasis is on focusing your event investment to:
  • 15. Get the right people in the room 15 Pillar 1
  • 16. 16 Makeup Of A Revenue Generating Event 1 Pipeline Creation 2 Pipeline Acceleration 3 Customer Development
  • 17. Marketing & Sales Alignment 17 SILOED FUNCTION S REVENU E TEAM
  • 18. #EventHacker Boston Profile 18 LEADS 67 PEOPLE 53 COMPANIES ENGAGED LEADS 24 PEOPLE 20 COMPANIES OPPORTUNITIES 17 PEOPLE 11 COMPANIES CUSTOMERS 24 PEOPLE 13 COMPANIES
  • 19. The Revenue In The Room $699,600 ARR 19
  • 21. 21 What We Remember, What We Forget
  • 22. A Missed Opportunity 22 Not capturing conversations at events takes follow-up back to square one
  • 23. 23 Every team member should have a personal plan of action for the event CUSTOMER OPP PROSPECT CEO LEAD CPO Engagement Mapping Plan
  • 24. A Role For Advocacy 24 When events leverage customer advocacy and references, they combine the three most influential B2B marketing activities into one powerful touch-point "Buyers want to see how their peers are solving the same challenges they face. That’s where your advocates come in. Advocates provide much needed credibility and social proof to strategic marketing initiatives in a way that conference booths, flyers and ads cannot, no matter how large the budget." - Mark Organ Founder and CEO of Influitive
  • 25. 25 Capture The Conversation Matt knows Fred Williams. He wants to see a demo of the new mobile app. Out till Tuesday – Needs solution for first customer event in 3 mos.
  • 26. 26 Drive Follow-Up And Track Revenue Pillar 3
  • 27. Timely, Contextual Follow-Up Lead follow-up within 1 hour converts 7Xbetter than after 1 hour >60X better than after 24 hours 27Source: Harvard Business Review Study, 2011
  • 28. An Effective Follow-up Strategy 28 General follow-up • Marketing outreach to provide highlights and recap the event • Make the people who couldn’t attend aware of what they missed Personalized follow-up • Sales follows up to continue the conversation that started at the event • Real-time sync with Salesforce allows timely and contextual follow-up
  • 29. Demystifying Event ROI 29Source: Demand Metric, Event Engagement Benchmark Study, October 2015
  • 30. Event Attribution 30 Realize your event KPIs: 1. Revenue potential 2. Influenced opportunities 3. Sourced opportunities 4. ROI
  • 31. Let’s Talk Again We’d love to talk more about how Revenue Event Marketing can find a home at your organization. We’re always here to help and you can reach us in any way below that suits your style. PHONE: 866 750 2673 EMAIL: hello@attend.com TWITTER: @AttendInc FACE-TO-FACE: 10 Post Office Square 31
  • 33. 33

Editor's Notes

  1. http://www.insidesales.com/insider/sales-metrics/16-sales-statistics/
  2. http://www.insidesales.com/insider/sales-metrics/16-sales-statistics/ Businesses that personalize web experiences see an average 19% increase in sales. (MarketingProfs) https://hbr.org/2013/03/advertising-analytics-20 http://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/measuring-marketing-mckinsey-global-survey-results
  3. Identify cities with a high volume of target accounts, opportunities, and customers. Mix happy customers with prospects and executives with suspects. 1. Engaged lead to prospect 2. Active opportunity to customer 3. Current customer to advocate
  4. Mind shift from siloed functions to “revenue team” While Marketing’s primary job is to host the event, it’s really the Sales team’s job to drive people there and engage with attendees
  5. We’ve all experienced this: the team has a ton of great conversations at an event, joins in on the celebration that night, and then wakes up the next morning with no recollection of what they talked about with attendees. When this happens, you may as well be starting from scratch. Context is king when it comes to having productive follow-up conversations. While 50% of a company’s current customers encountered them at an event during their buying journey, only 8% of Marketing execs say their companies are highly proficient at developing relationships, closing deals, and acquiring customer insights at events. Consider all of the context you have on your prospects and customers in your key business systems. That data took countless time, money, and resources to compile. With events being the biggest spend in your marketing budget, not giving your team an easy way to access that data onsite is a missed opportunity. Putting that information in the hands of your Sales team enables more productive and well-informed conversations at events. Insight into an attendee’s recent interactions, their stage in buying cycle, or their renewal date are all good examples. Having the right info on attendees can make or break your chance to leave a great impression.
  6. Strategically planning introductions between attendees is another best practice that goes a long way. For example, connecting a customer advocate with a prospect is a great way to accelerate the sales cycle. Additionally, an introduction to a member of your executive team often gives people a higher level of confidence in your business or a the effort you put into getting people to your event, one missed conversation could result in a missed opportunity and, subsequently, missed revenue. A single missed conversation can have a meaningful impact on your business. Factor in a handful of missed opportunities per event multiplied by your entire event schedule and you’re ta in about a significant amount of business.
  7. In general, B2B leads receive staggeringly slow responses from sales teams. Consider this: a Harvard Business Review lead response study of 2,241 US companies found that: The average first response time of B2B companies to their leads was 42 hours Only 37% of companies responded to their leads within an hour 16% of companies responded within one to 24 hours 24% of companies took more than 24 hours 23% of the companies never responded at all This is both a sobering statistic of businesses failing to make lead response a priority, and also a brilliant opportunity for responsive sales teams willing to engage leads before their competition calls them back. Firms that tried to contact potential customers within an hour of receiving a query were nearly seven times as likely to qualify the lead (which we defined as having a meaningful conversation with a key decision maker) as those that tried to contact the customer even an hour later—and more than 60 times as likely as companies that waited 24 hours or longer. https://hbr.org/2011/03/the-short-life-of-online-sales-leads/ar/1
  8. What does effective follow-up look like? Marketing follow-up Personalized Sales follow-up Long-tail on event measurement Campaign