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Fidor TecS AG 
Delivering Disruptive Banking!
Strong Vision in focused Units: Fidor TecS AG operates the IT and 
customer service for Germany, Russia and UK* 
Most innovative Banking 
Operating System 
• Developing, 
page 2 
owning, 
and 
maintaining 
fidorOS 
and 
its 
API 
infrastructure 
• Controlling 
the 
Fidor 
Ecosystem 
• Leverage 
insights 
from 
data 
• Open 
API 
infrastructure 
„Everything you need“ offer 
to the digital SME 
• Closed 
loop 
transacBons 
• From 
SEPA 
to 
Ripple 
• Global 
real-­‐Bme 
transacBons 
• Crypto 
currency 
adopBon 
• Cards 
etc. 
• AddiBonal 
support 
funcBons 
100% 100% 
Better Banking creates a new 
Customer to Bank Relation 
• Strong 
integraBon 
of 
customers 
via 
community 
& 
social 
media 
• Peer 
2 
Peer 
Banking 
• Crowdfinance 
• Reward 
customers 
for 
digital 
engagement 
* 
Roll 
out 
starts 
in 
Q4/2014
Our goal is to make fidorOS the most accessible banking IT 
system, globally 
Where we come from What we are today 
2 
years 
ago 
page 3 
Fidor 
TecS 
AG 
was 
an 
IT 
department 
of 
Fidor 
Bank 
with 
6 
people 
and 
fidorOS 
was 
a 
banking 
system 
designed 
for 
the 
German 
digital 
banking 
customer 
Today, 
Fidor 
TecS 
AG 
is 
an 
own 
legal 
enBty 
with 
> 
50 
people 
and 
customers 
in 
4 
countries 
and 
fidorOS 
is 
an 
unique 
API-­‐based 
mulB-­‐CBS 
& 
mulB-­‐country 
system 
with 
social 
banking 
capabiliBes
Fidor TecS AG has attracted a very experienced leadership team with 
a strong track record in implementation of financial innovations 
Maier 
Schwab 
(CEO) 
(COO) 
Kröner 
(CSO) 
Roma 
Gruban 
Grimme 
Hellwig 
Key 
account 
& 
Chief 
architect 
& 
project 
mgmt 
consultancy 
Head 
of 
development 
Head 
of 
IT 
OperaBons, 
Security, 
TesBng 
& 
QA 
page 4
Fidor TecS plans carefully and develops agile 
Specs Tasks 
fidorOS 
Release 
Deployment 
14 Days 
Daily 
Analysis / Click 
dummy / Planning 
Agile development along milestones / 
testing 
Friends & 
family 
Go Live 
Phase 1 
page 5
In the first 7 month of 2014 Fidor TecS changed and implemented more than 
961 features across fidorOS and increased the code base by more than 50% 
page 6
Fidor TecS Product Roadmap 2015-2018 creates an unique variety of banking 
functionalities for bank customers and banks enabled by third party partners 
and developers 
page 7 
fidorOS 
full 
API-­‐enabled 
SMART 
Data 
AnalyBcs 
Configurable 
SMART 
Account 
SMART 
Account 
App 
Store 
50+ 
Products, 
Services 
& 
Apps 
1,000+ 
Products, 
Services 
& 
Apps 
App Market Place 
API SDK 
High Scalability of fidorOS 
150+ Products, Services & Apps
Fidor TecS has a unique business model to compete: it runs the IT operations 
and customer service centre for Fidor Group, offers its platform fidorOS white 
label and can leverage Fidor Banks European full banking license 
SAP 
Currency cloud 
Ripple Wonga 
IT Provider Banks 
powered by 
Fidor Bank 
page 8 
IND Group 
Oracle 
Accenture 
Temenos 
Crealogix 
Asecco 
Gft 
Avalog 
FIS 
ING 
SberbankDirect 
Comdirect 
IKB 
Teambank 
FinTech 
moven 
Bitbond 
KLARNA 
Tranferwise 
Barclays
Table of content 
I. The 
Fidor 
applicaBons 
and 
business 
model 
II. fidorOS 
– 
an 
agnosBc 
social 
banking 
plaaorm 
III. AnalyBcs 
in 
fidorOS 
IV. fidorOS 
as 
white 
label 
soluBon 
ConfidenBal 
InformaBon 
Page 
9
fidorOS fidorOS combines is set community up to become & payment the & most banking accessible and provides banking additional 
IT 
value and freedom of choice to the retail and corporate customer – the system 
is system, build around globally 
the customer 
page 10 
Payment 
Customer 
Community Banking 
Smart Community 
Smart Payment 
Smart Banking 
• Question & Answers 
• Product Ratings 
• Advisor Ratings 
• Profile Comparisons 
• Group Discussions 
• Product Suggestions 
• Surveys … 
PLUS: Unique bonus-scheme 
rewarding social interaction. 
• Saving Certificates 
• Loans (including Emergency Loan & 
Overdraft) 
• FX Trading 
• Precious Metals 
PLUS innovative solutions such as: 
• Crowdfinance 
• Peer to Peer Banking (lending and 
options) 
• Virtual Currencies 
Combining Banking 
& Community 
Covering the major financial needs of 
a digital customer: 
- Independent support instead of sales (push) 
- Alternative financing and investing solutions by 
integrating 3rd party offers instead of proprietary 
product range 
- Speed banking instead of slow banking 
- Collaboration instead of black box 
• Connect to Bundesbank (BIC / IBAN) 
• SEPA Payments 
• Closed loop transaction 
• Transaction layout can be customized 
• Global Money Transfers 
• Card (MasterCard Issuing License) 
• Sending money to e-mail address, phone 
number, twitter domain 
• “community personal finance 
management” 
• Peer to peer comparisons of transactions or 
assets allow improvements
fidorOS is set up to become the most accessible banking IT 
system, globally 100% digital customers request for 100% digital services 
page 11 
Retail- 
Customer 
With only one account, I can cover 
all my financial issues. And I can ask 
the community for support! 
E-Commerce 
Merchant 
There is really no bank serving us 
well – and the Payment Guys are 
offering ony a small piece of what I 
need. 
Game Developer 
I need a partner bank with an API 
infrastructure that allows me to 
integrate a wallet in my games. 
B-to-B Customer 
B-to-B Customer 
I want to offer financial services to 
my existing customer base. That 
creates a higher stickiness and 
lowers my cost.
fidorOS The Fidor Community is set up as to a become powerful tool the for most customer-accessible to-customer-banking to-bank 
IT 
interaction 
system, globally 
page 12 
Fidor 
Bonus 
program 
ConnecBon 
to 
Fidor 
Smart 
Girokonto 
Overview 
of 
Fidor 
Smart 
Community 
Apps 
Direct 
contact 
between 
customer 
and 
customer 
service 
in 
news 
stream
fidorOS is set up to become the most accessible banking IT 
system, globally 
The Fidor Community – a vivid place for digital natives with interest in financial 
services 
page 13 
8,008 
advisors 
rated 
by 
users 
4,671 
wish 
products 
3,215 
rated 
financial 
products 
8,014 
saving 
Bps 
5.3 
answers 
per 
raised 
money 
quesBon 
7 
answers 
per 
quesBon 
on 
average 
… 
Ques9on: 
21:14 
Uhr 
via 
iPhone 
1. 
Answer: 
21:22:07 
2. 
Answer: 
21:22:59 
3. 
Answer: 
21:46:40 
10. 
Answer: 
00:21:11
fidorOS is set up to become the most accessible banking IT 
system, globally Fidor Smart Account – A market place for financial services 
page 14 
ConnecBng 
to 
Community 
NavigaBon 
User 
created 
tutorial 
videos 
• Fidor 
offerings 
and 
3rd 
Party 
Apps 
(integrated 
via 
API) 
• InnovaBon 
inside 
like 
Ripple, 
P2P 
lending 
and 
Crowdfinance 
Speed 
Banking, 
shown 
by 
„60 
sec 
banking” 
icon 
First 
steps 
towards 
PFM
The Fidor Lifestyle 
8:00 am 
TV News about Gold: 
Asking the community to 
buy or not to buy? 
10:00 am 
Backing a crowdfunding 
project: 
„Ecofriendly Coffee“ 
1:30 pm 
Paying back my 
colleague in real-time via 
Twitter: „Grat Lunch!“ 
3:00 pm 
Bying a Bitcoin with my 
Fidor Smart Account on 
Bitcoin.de (Fidor partner) 
5:00 pm 
Buying 1,00 oz silver with 
only one mouse click in 
60 sec.! Thx Community! 
11:30 pm 
Applying for a short term 
loan on my smartphone. 
#AwesomeParty 
How does a 
typical day of 
your customer 
look like? 
page 15 
10:30 am 
Mobile widget informs 
me about new 
transactions
fidorOS is set up to become the most accessible banking IT 
system, globally John Fidoe, the average Fidor Retail Customer 
The average Fidor Costumer is 30 – 50 (50%), lives somewhere in 
Germany, is male, and executes 10 transactions/month. 
(30 days average August 2014) 
page 16 
79% of active users are male. 
21% of active users are female. 
5.7% of active Fidor Bank 
Community users have completed their 
Fidor Bank profile with their social media 
domains. 
Facebook 61.3%, Skype 35.5%, 
private website 34.6%, Google+ 
27.3, Xing, 15.9%, Youtube 14.8% 
Of 50,000+ Fidor Bank full KYC 
Customers, 31,439 were active 
in August 2014. 
7.6% 
of active users live in Berlin. 
3.1% 
of active users live in Munich. 
3.0% 
of active users live in Hamburg. 
Customers‘ 
Age: 
18 – 30: 16.8% 
30 – 40: 24.5% 
40 – 50: 25.7% 
50 – 60: 19.1% 
60+: 10.7% 
1,453€ in Cash 
10 transactions/month 
3 community contacts 
100% digital 
0.46 gr Gold 
0.17 oz Silver 
0.059 gr Palladium 
4.89 USD 
41.56 JPY 
12.87 NOK
Mobile fidorOS financial is set services up to – become co-created the and tested most by accessible the customer banking + 
IT 
accelerated system, globally 
by APIs 
page 17 
Always in 
customer‘s view Activated by wiping 
Shows last 
transactions and 
alerts the customer
Table of content 
I. The 
Fidor 
applicaBons 
and 
business 
model 
II. fidorOS 
– 
an 
agnosBc 
social 
banking 
plaaorm 
III. AnalyBcs 
in 
fidorOS 
IV. fidorOS 
as 
white 
label 
soluBon 
ConfidenBal 
InformaBon 
Page 
18
fidorOS combines general banking functionality independent from 
country specifics with social banking services in an unique way 
Real 
Bme 
booking, 
payments, 
loans, 
… 
page 19 
AggregaBon 
of 
tradiBonal 
assets 
and 
new 
P2P 
& 
social 
banking 
products 
Convenient 
transfer 
of 
money, 
deposits, 
currencies 
via 
twiker, 
mobile 
number, 
email 
Virtual 
currencies 
like 
Bitcoin, 
Ripple, 
… 
Open 
API 
provides 
powerful 
and 
easy 
to 
understand, 
to 
setup 
and 
to 
use 
interface 
to 
access 
all 
fidorOS 
funcBons 
FOXI 
Financial 
Open 
eXchange 
IniBaBve 
provides 
standardized 
formats 
to 
create 
applicaBons 
within 
fidorOS 
AlternaBve 
assets 
e.g. 
Miles 
& 
More 
points, 
precious 
metals, 
… 
Plus 
-­‐ MulB 
language 
✔ 
-­‐ MulB 
currency 
✔ 
-­‐ MulB 
country 
✔ 
-­‐ MulB 
CBS 
✔ 
-­‐ White 
label 
✔
fidorOS is modern, modular, open, API-based and free of any legacy 
code 
LAYERS 
page 20 
Community Account Payments 
CBS Country 1 
Front End 
Web / 
Mobile 
Product- 
Features 
Core- 
Module/s 
fidorOS 
CORE 
Interface to 
Core Banking 
Country-specific 
Core Banking 
System 
fidorOS 
Authorisation 
CBS Country 2 CBS Country n 
Back End Middle Ware 
RESTful APIs 
Technology 
HTML5 / 
Native iOS, 
Android 
Ruby/ 
Ruby on 
Rails/ 
MySQL 
MQ Series 
CBS specific 
Bonus Third party 
(e.g., Analytics) 
Third party apps / in account apps 
General Admin 
Core 
Activities 
Security 
Transaction 
Customer 
Booking 
...
A public API serves as a welcoming front door to new business 
clients – do for banking what Apple did for mobile apps with iTunes 
Fidor 
3rd 
party 
in 
account 
apps 
✚ 
Fully 
licensed 
bank 
account 
page 21 
Fidor 
API 
✚ 
✚ 
Payment 
& 
TransacBons 
= 
Fidor 
Smart 
Account 
Account 
as 
marketplace 
Fully 
customizable 
As 
complex 
as 
you 
want/need 
it
fidorOS enables the creation of an own Bank or own Account 
White 
Label 
customers 
can 
create 
their 
own 
BANK 
• Full white label: look and feel to be customized 
• Content of App-Store to be defined by white label 
partner 
• fidorOS runs today already on 2 different CBS 
• License Shelter if needed (within EU) 
page 22 
Customers 
can 
create 
their 
own 
ACCOUNT 
• In account App-Store: open to 3rd party offers 
• Supported by API infrastructure 
• Minimum amount of proprietary default offers 
• Additional offers according to customers financial 
lifestyle
fidorOS enables superfast adaption to customer front-end design 
page 23 
? 
One platform – countless opportunities
fidorOS Front End Examples 
Mobile 
Device 
Web-­‐Browser
With each new fidorOS deployment and each new third party app 
Fidor TecS fosters a network effect 
fidorOS 
deployments 
page 25 
The 
network 
effect 
Banks 
The 
more 
innovaBve 
and 
specialised 
apps 
and 
services 
are 
available 
for 
fidorOS 
the 
more 
akracBve 
for 
banks 
Developers 
The 
more 
fidorOS 
deployments 
and 
bank 
customers 
the 
more 
akracBve 
for 
developers 
and 
highly 
specialised 
companies 
for 
banking 
IT 
Fidor 
Group 
White 
Label
4 years young Fidor Bank is the “show case” for fidorOS 
Bank 
licence 
SMART 
Account 
App 
Manager 
in 
December 
2009 
page 26 
Community 
users 
> 
300,000 
In 
account 
app 
B2B 
partner 
> 
10 
Full 
KYC 
customers 
> 
65,000 
SME 
customers 
> 
4,000 
Loan 
book 
> 
185 
mEUR 
Deposits 
> 
240mEUR 
Costs 
per 
new 
customer 
(CpC) 
< 
25 
EUR 
IT 
costs 
per 
user 
per 
year 
< 
12 
EUR
fidorOS scales! 
1.400 
1.200 
1.000 
800 
600 
400 
200 
0 
1000 
page 27 
Transaction Creation Count 
OPEX 
per 
Customer 
2012: 
107.60 
€ 
2013: 
61.40 
€ 
(-­‐43%)* 
Expenses/Transac9on 
-­‐49%* 
*Between 
Q1 
2013 
and 
Q1 
2014 
at 
Fidor 
Bank 
Germany
fidorOS enables low IT costs per user per year 
page 28 
3,4 
3,8 
7,4 
Tier 1/2 Bank eBay 
Facebook 
Google 
200 
15 
Fidor 
[USD]
Fidor TecS actively integrates the developer community 
Developer 
Community 
page 29 
API 
Browser
Fidor TecS actively integrates the developer community 
page 30
Table of content 
I. The 
Fidor 
applicaBons 
and 
business 
model 
II. fidorOS 
– 
an 
agnosBc 
social 
banking 
plaaorm 
III. AnalyBcs 
in 
fidorOS 
IV. fidorOS 
as 
white 
label 
soluBon 
ConfidenBal 
InformaBon 
Page 
31
Fidor Bank currently experiments with SMART data analytics together with 
highly specialised Alexander Thamm GmbH with the objective to create and 
offer a new generation of financial products 
Analysis 
of 
Community 
E.g., 
graph 
shows 
how 
community 
users 
are 
connected 
to 
each 
other 
page 32 
Community 
Karma 
New 
Products 
AnalyBcs 
creates 
the 
foundaBon 
of 
an 
user 
individual 
Karma 
(community 
score) 
which 
qualifies 
the 
user 
based 
on 
his 
acBviBes 
and 
connecBons 
% 
E.g., 
interests 
rates 
based 
on 
individual 
community 
Karma 
E.g. 
car 
insurance 
based 
on 
individual 
behaviour
A combination of traditional and social media based data points 
enable also a new generation of credit analysis 
PosiBve 
correlaBon 
Graph 
shows 
a 
posiBve 
correlaBon 
of 
social 
media 
acBvity 
and 
banking 
acBvity 
page 33 
New 
kind 
of 
credit 
score 
A 
combinaBon 
of 
tradiBonal 
and 
social 
media 
based 
data 
points 
enable 
a 
new 
generaBon 
of 
credit 
analysis
Real-time overview on customer activities in community, account 
and transactions 
page 34
Analytics make Financial Services tangible – The Fidor Germany 
Globe 
page 35 
Access the Fidor 
Germany Globe
Table of content 
I. The 
Fidor 
applicaBons 
and 
business 
model 
II. fidorOS 
– 
an 
agnosBc 
social 
banking 
plaaorm 
III. AnalyBcs 
in 
fidorOS 
IV. fidorOS 
as 
white 
label 
soluBon 
ConfidenBal 
InformaBon 
Page 
36
fidorOS: flexible enough to be used on nearly any core banking 
system and powerful enough to be used as white label 
• Built on Ruby/Ruby on Rails, mySQL 
• FOXI standard: Financial Open eXchange Initiative 
provides standardized formats to create applications 
within fidorOS 
• Open API: provides powerful and easy to understand, to 
set up and to use interface to access all fidorOS functions 
• Speed banking: Real-time transactions, payments, 
loans, etc. 
• Multi-language, multi-country, multi-currency, multi-CBS 
• Instant multi-channel-money transfer (e.g., Twitter, e- 
Mail) 
page 37 
fidorOS: 
Facts 
on 
a 
glance 
fidorOS: 
White 
label 
ready! 
• Full white label: look and feel can be customized 
• Single modules (Community, Payment, Banking) allow 
for evolutionary and quick integration 
• Content of In-Account App-Store can be defined by 
white label partner 
• The more deployments of fidorOS there are, the more 
attractive for developers and highly specialized 
banking-IT companies 
• Open 
API 
architecture 
allows 
easy 
integra9on, 
quick 
set-­‐up 
and 
ROI
Partners can make their choice out of a unique and modular 
Product and Service Tool Box. 
LAYERS 
page 38 
Web Frontend 
C P B 
fidorOS 
CBS Fidor 
Mobile APPs 
Web Interface/s 
Product- 
Features 
Core-Module/s 
Operating System 
(obligatory) 
Interface to 
Core Banking 
Web Frontend 
P 
fidorOS 
CBS Fidor 
Web Frontend 
C P B 
fidorOS 
Example III: UK 
Mobile Virtual 
Network Operator 
P 
fidorOS 
Example II: Fidor 
Bank Russia 
Example I: German 
Logistic Company 
Full Scope Setup: 
Fidor Bank 
Germany 
Core Banking 
Level 
B 
CBS Fidor
Fidor TecS focus on three areas: Grow Fidor Groups footprint, 
development of fidorOS and management of fidorOS eco-system 
page 39 
Support 
the 
growth 
of 
FIDOR 
Group 
and 
Operate 
its 
IT 
and 
customer 
service 
Further 
development 
of 
fidorOS 
Management 
of 
fidorOS 
Eco 
System 
Fidor 
TecS 
AG
To increase speed and implementation power Fidor TecS is building 
partnerships on 5 levels 
Level 
Partner 
type 
DescripBon 
1 
App 
partner 
Create 
an 
mobile/web 
app 
on 
top 
on 
fidorOS 
API 
2 
In-­‐Account-­‐App 
page 40 
partner 
Create 
an 
fidorOS 
applicaBon 
along 
FOXI 
standard 
3 
ImplementaBon 
partner 
ImplementaBon, 
customizaBon 
and 
integraBon 
of 
fidorOS 
4 
OperaBng 
partner 
OperaBng 
fidorOS 
in 
a 
data 
center 
5 
fidorOS 
Reseller 
partner 
Resell 
fidorOS 
licences
Contact 
Sandstraße 33, 80335 Munich | Germany 
E-Mail: schwab@fidor.de 
Web: www.FidorTecS.de 
Skype: fjschwab 
Frank 
Schwab 
– 
CEO 
Fidor 
TecS 
AG
Excellent! 
Global 
Growth 
Company
BACKUP 
page 43
API Banking – build for developers: powerful and easy to 
understand, to setup, and to use 
GET /users/current 
{ 
"id": "5232", 
"email": "gruban@fidor.de" 
} 
GET /users/current/customers 
{ 
"customers": [ 
{ 
"id": "16696412", 
"title": "Herr", 
"firstname": "Patrick", 
"lastname": "Gruban" 
}] 
}
fidorOS APIs Version 1: Objects 
45
fidorOS APIs – an excerpt 
46
fidorOS best practice architecture 
page 47
fidorOS: proven and best practice hosting 
page 48 
Front 
End 
Servers: 
• Raid 
1 
HD 
Array 
with 
2 
HD 
with 
min. 
300 
GB 
space 
for 
the 
OS 
• a 
raid 
5 
with 
min. 
4 
beker 
5 
HD 
with 
min. 
300 
GB 
Space 
for 
the 
Data 
ParBBon! 
• Ram 
per 
Server 
should 
be 
at 
least 
32 
GB 
• CPU 
must 
be 
min 
2 
Xeon 
E5-­‐2630 
. 
(CPU 
Slots 
must 
be 
scalable 
up 
to 
min 
8) 
HD 
speed 
10k/umin 
is 
sufficient. 
All 
DB 
Servers: 
• Raid 
1 
HD 
Array 
with 
2 
HD 
with 
min. 
300 
GB 
space 
for 
the 
OS 
• a 
raid 
5 
with 
min. 
5 
, 
beker 
6 
HD 
with 
min 
300 
GB 
Space. 
• Ram 
per 
Server 
should 
be 
at 
least 
32 
GB, 
beker 
64 
GB 
• CPU 
must 
be 
min 
2 
Xeon 
E5-­‐2630 
. 
(CPU 
Slots 
must 
be 
scalable 
up 
to 
min 
8) 
• HD 
Speed 
of 
15k/umin 
is 
needed 
Firewall 
and 
Load 
Balancer 
models 
of 
your 
choice 
must 
be 
equivalent 
in 
terms 
of 
throughput, 
scalability 
and 
feature 
lists(especially 
from 
the 
security 
side 
of 
view) 
to 
the 
ones 
we 
do 
have 
recommended.
fidorOS: state-of-the-art infrastructure & security 
Data 
backup 
on 
disk 
and 
tape 
in 
a 
separate 
DC 
locaBon 
with 
6 
km 
distance 
to 
the 
other 
DC 
fidorOS 
/ 
Housing 
& 
Infrastructure 
Security 
2 
x 
1 
GB 
Redundant 
2 
x 
1 
GB 
Redundant 
Internet 
Access 
Internet 
Access 
High 
performance 
layer 
2/3 
firewall 
cluster 
with 
addiBonal 
full 
scope 
IPS 
and 
IDS 
funcBonality 
High 
performance 
layer 
7 
WAF 
(Web 
ApplicaBon 
Firewall) 
cluster 
with 
addiBonal 
intelligent 
self 
learning 
load 
balancer 
funcBonality 
Firewall 
controlled 
web 
DMZ 
Load 
balanced 
web 
server 
nodes 
with 
extended 
SSL 
cerBficates 
and 
strongest 
SSL 
security 
setup 
(SLLlabs 
RaBng 
A+) 
Firewall 
controlled 
APP 
DMZ 
Load 
balanced 
applicaBon 
& 
service 
server 
nodes 
Firewall 
controlled 
DB 
Server 
DMZ 
High 
performance 
n-­‐node 
acBve-­‐acBve 
DB 
cluster 
nodes 
with 
real 
Bme 
date 
replicaBon 
Data 
Center 
Strategy 
All 
live 
and 
performance 
relevant 
systems 
do 
have 
a 
complete 
redundant, 
real 
Bme 
mirrored 
DC 
setup 
in 
two 
different 
DC 
locaBons, 
or 
as 
a 
minimum 
requirement 
in 
two 
separate 
fire 
areas 
within 
the 
DC 
fidorOS 
Code 
Security 
Strategy 
The 
fidorOS 
code 
itself 
is 
wriken 
with 
special 
akenBon 
to 
prevent 
any 
security 
leaks 
like 
cross-­‐site 
scripBng 
and 
SQL 
injecBon. 
Input 
fields 
are 
always 
validated. 
Layer 
2/3 
Entry 
Firewall 
Layer 
7 
Firewall 
& 
Load 
Balancer 
Web 
Server 
DMZ 
ApplicaBon 
& 
Service 
Server 
DMZ 
Database 
Server 
DMZ 
Data 
Backup

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Fidor TecS AG Company Presentation

  • 1. Fidor TecS AG Delivering Disruptive Banking!
  • 2. Strong Vision in focused Units: Fidor TecS AG operates the IT and customer service for Germany, Russia and UK* Most innovative Banking Operating System • Developing, page 2 owning, and maintaining fidorOS and its API infrastructure • Controlling the Fidor Ecosystem • Leverage insights from data • Open API infrastructure „Everything you need“ offer to the digital SME • Closed loop transacBons • From SEPA to Ripple • Global real-­‐Bme transacBons • Crypto currency adopBon • Cards etc. • AddiBonal support funcBons 100% 100% Better Banking creates a new Customer to Bank Relation • Strong integraBon of customers via community & social media • Peer 2 Peer Banking • Crowdfinance • Reward customers for digital engagement * Roll out starts in Q4/2014
  • 3. Our goal is to make fidorOS the most accessible banking IT system, globally Where we come from What we are today 2 years ago page 3 Fidor TecS AG was an IT department of Fidor Bank with 6 people and fidorOS was a banking system designed for the German digital banking customer Today, Fidor TecS AG is an own legal enBty with > 50 people and customers in 4 countries and fidorOS is an unique API-­‐based mulB-­‐CBS & mulB-­‐country system with social banking capabiliBes
  • 4. Fidor TecS AG has attracted a very experienced leadership team with a strong track record in implementation of financial innovations Maier Schwab (CEO) (COO) Kröner (CSO) Roma Gruban Grimme Hellwig Key account & Chief architect & project mgmt consultancy Head of development Head of IT OperaBons, Security, TesBng & QA page 4
  • 5. Fidor TecS plans carefully and develops agile Specs Tasks fidorOS Release Deployment 14 Days Daily Analysis / Click dummy / Planning Agile development along milestones / testing Friends & family Go Live Phase 1 page 5
  • 6. In the first 7 month of 2014 Fidor TecS changed and implemented more than 961 features across fidorOS and increased the code base by more than 50% page 6
  • 7. Fidor TecS Product Roadmap 2015-2018 creates an unique variety of banking functionalities for bank customers and banks enabled by third party partners and developers page 7 fidorOS full API-­‐enabled SMART Data AnalyBcs Configurable SMART Account SMART Account App Store 50+ Products, Services & Apps 1,000+ Products, Services & Apps App Market Place API SDK High Scalability of fidorOS 150+ Products, Services & Apps
  • 8. Fidor TecS has a unique business model to compete: it runs the IT operations and customer service centre for Fidor Group, offers its platform fidorOS white label and can leverage Fidor Banks European full banking license SAP Currency cloud Ripple Wonga IT Provider Banks powered by Fidor Bank page 8 IND Group Oracle Accenture Temenos Crealogix Asecco Gft Avalog FIS ING SberbankDirect Comdirect IKB Teambank FinTech moven Bitbond KLARNA Tranferwise Barclays
  • 9. Table of content I. The Fidor applicaBons and business model II. fidorOS – an agnosBc social banking plaaorm III. AnalyBcs in fidorOS IV. fidorOS as white label soluBon ConfidenBal InformaBon Page 9
  • 10. fidorOS fidorOS combines is set community up to become & payment the & most banking accessible and provides banking additional IT value and freedom of choice to the retail and corporate customer – the system is system, build around globally the customer page 10 Payment Customer Community Banking Smart Community Smart Payment Smart Banking • Question & Answers • Product Ratings • Advisor Ratings • Profile Comparisons • Group Discussions • Product Suggestions • Surveys … PLUS: Unique bonus-scheme rewarding social interaction. • Saving Certificates • Loans (including Emergency Loan & Overdraft) • FX Trading • Precious Metals PLUS innovative solutions such as: • Crowdfinance • Peer to Peer Banking (lending and options) • Virtual Currencies Combining Banking & Community Covering the major financial needs of a digital customer: - Independent support instead of sales (push) - Alternative financing and investing solutions by integrating 3rd party offers instead of proprietary product range - Speed banking instead of slow banking - Collaboration instead of black box • Connect to Bundesbank (BIC / IBAN) • SEPA Payments • Closed loop transaction • Transaction layout can be customized • Global Money Transfers • Card (MasterCard Issuing License) • Sending money to e-mail address, phone number, twitter domain • “community personal finance management” • Peer to peer comparisons of transactions or assets allow improvements
  • 11. fidorOS is set up to become the most accessible banking IT system, globally 100% digital customers request for 100% digital services page 11 Retail- Customer With only one account, I can cover all my financial issues. And I can ask the community for support! E-Commerce Merchant There is really no bank serving us well – and the Payment Guys are offering ony a small piece of what I need. Game Developer I need a partner bank with an API infrastructure that allows me to integrate a wallet in my games. B-to-B Customer B-to-B Customer I want to offer financial services to my existing customer base. That creates a higher stickiness and lowers my cost.
  • 12. fidorOS The Fidor Community is set up as to a become powerful tool the for most customer-accessible to-customer-banking to-bank IT interaction system, globally page 12 Fidor Bonus program ConnecBon to Fidor Smart Girokonto Overview of Fidor Smart Community Apps Direct contact between customer and customer service in news stream
  • 13. fidorOS is set up to become the most accessible banking IT system, globally The Fidor Community – a vivid place for digital natives with interest in financial services page 13 8,008 advisors rated by users 4,671 wish products 3,215 rated financial products 8,014 saving Bps 5.3 answers per raised money quesBon 7 answers per quesBon on average … Ques9on: 21:14 Uhr via iPhone 1. Answer: 21:22:07 2. Answer: 21:22:59 3. Answer: 21:46:40 10. Answer: 00:21:11
  • 14. fidorOS is set up to become the most accessible banking IT system, globally Fidor Smart Account – A market place for financial services page 14 ConnecBng to Community NavigaBon User created tutorial videos • Fidor offerings and 3rd Party Apps (integrated via API) • InnovaBon inside like Ripple, P2P lending and Crowdfinance Speed Banking, shown by „60 sec banking” icon First steps towards PFM
  • 15. The Fidor Lifestyle 8:00 am TV News about Gold: Asking the community to buy or not to buy? 10:00 am Backing a crowdfunding project: „Ecofriendly Coffee“ 1:30 pm Paying back my colleague in real-time via Twitter: „Grat Lunch!“ 3:00 pm Bying a Bitcoin with my Fidor Smart Account on Bitcoin.de (Fidor partner) 5:00 pm Buying 1,00 oz silver with only one mouse click in 60 sec.! Thx Community! 11:30 pm Applying for a short term loan on my smartphone. #AwesomeParty How does a typical day of your customer look like? page 15 10:30 am Mobile widget informs me about new transactions
  • 16. fidorOS is set up to become the most accessible banking IT system, globally John Fidoe, the average Fidor Retail Customer The average Fidor Costumer is 30 – 50 (50%), lives somewhere in Germany, is male, and executes 10 transactions/month. (30 days average August 2014) page 16 79% of active users are male. 21% of active users are female. 5.7% of active Fidor Bank Community users have completed their Fidor Bank profile with their social media domains. Facebook 61.3%, Skype 35.5%, private website 34.6%, Google+ 27.3, Xing, 15.9%, Youtube 14.8% Of 50,000+ Fidor Bank full KYC Customers, 31,439 were active in August 2014. 7.6% of active users live in Berlin. 3.1% of active users live in Munich. 3.0% of active users live in Hamburg. Customers‘ Age: 18 – 30: 16.8% 30 – 40: 24.5% 40 – 50: 25.7% 50 – 60: 19.1% 60+: 10.7% 1,453€ in Cash 10 transactions/month 3 community contacts 100% digital 0.46 gr Gold 0.17 oz Silver 0.059 gr Palladium 4.89 USD 41.56 JPY 12.87 NOK
  • 17. Mobile fidorOS financial is set services up to – become co-created the and tested most by accessible the customer banking + IT accelerated system, globally by APIs page 17 Always in customer‘s view Activated by wiping Shows last transactions and alerts the customer
  • 18. Table of content I. The Fidor applicaBons and business model II. fidorOS – an agnosBc social banking plaaorm III. AnalyBcs in fidorOS IV. fidorOS as white label soluBon ConfidenBal InformaBon Page 18
  • 19. fidorOS combines general banking functionality independent from country specifics with social banking services in an unique way Real Bme booking, payments, loans, … page 19 AggregaBon of tradiBonal assets and new P2P & social banking products Convenient transfer of money, deposits, currencies via twiker, mobile number, email Virtual currencies like Bitcoin, Ripple, … Open API provides powerful and easy to understand, to setup and to use interface to access all fidorOS funcBons FOXI Financial Open eXchange IniBaBve provides standardized formats to create applicaBons within fidorOS AlternaBve assets e.g. Miles & More points, precious metals, … Plus -­‐ MulB language ✔ -­‐ MulB currency ✔ -­‐ MulB country ✔ -­‐ MulB CBS ✔ -­‐ White label ✔
  • 20. fidorOS is modern, modular, open, API-based and free of any legacy code LAYERS page 20 Community Account Payments CBS Country 1 Front End Web / Mobile Product- Features Core- Module/s fidorOS CORE Interface to Core Banking Country-specific Core Banking System fidorOS Authorisation CBS Country 2 CBS Country n Back End Middle Ware RESTful APIs Technology HTML5 / Native iOS, Android Ruby/ Ruby on Rails/ MySQL MQ Series CBS specific Bonus Third party (e.g., Analytics) Third party apps / in account apps General Admin Core Activities Security Transaction Customer Booking ...
  • 21. A public API serves as a welcoming front door to new business clients – do for banking what Apple did for mobile apps with iTunes Fidor 3rd party in account apps ✚ Fully licensed bank account page 21 Fidor API ✚ ✚ Payment & TransacBons = Fidor Smart Account Account as marketplace Fully customizable As complex as you want/need it
  • 22. fidorOS enables the creation of an own Bank or own Account White Label customers can create their own BANK • Full white label: look and feel to be customized • Content of App-Store to be defined by white label partner • fidorOS runs today already on 2 different CBS • License Shelter if needed (within EU) page 22 Customers can create their own ACCOUNT • In account App-Store: open to 3rd party offers • Supported by API infrastructure • Minimum amount of proprietary default offers • Additional offers according to customers financial lifestyle
  • 23. fidorOS enables superfast adaption to customer front-end design page 23 ? One platform – countless opportunities
  • 24. fidorOS Front End Examples Mobile Device Web-­‐Browser
  • 25. With each new fidorOS deployment and each new third party app Fidor TecS fosters a network effect fidorOS deployments page 25 The network effect Banks The more innovaBve and specialised apps and services are available for fidorOS the more akracBve for banks Developers The more fidorOS deployments and bank customers the more akracBve for developers and highly specialised companies for banking IT Fidor Group White Label
  • 26. 4 years young Fidor Bank is the “show case” for fidorOS Bank licence SMART Account App Manager in December 2009 page 26 Community users > 300,000 In account app B2B partner > 10 Full KYC customers > 65,000 SME customers > 4,000 Loan book > 185 mEUR Deposits > 240mEUR Costs per new customer (CpC) < 25 EUR IT costs per user per year < 12 EUR
  • 27. fidorOS scales! 1.400 1.200 1.000 800 600 400 200 0 1000 page 27 Transaction Creation Count OPEX per Customer 2012: 107.60 € 2013: 61.40 € (-­‐43%)* Expenses/Transac9on -­‐49%* *Between Q1 2013 and Q1 2014 at Fidor Bank Germany
  • 28. fidorOS enables low IT costs per user per year page 28 3,4 3,8 7,4 Tier 1/2 Bank eBay Facebook Google 200 15 Fidor [USD]
  • 29. Fidor TecS actively integrates the developer community Developer Community page 29 API Browser
  • 30. Fidor TecS actively integrates the developer community page 30
  • 31. Table of content I. The Fidor applicaBons and business model II. fidorOS – an agnosBc social banking plaaorm III. AnalyBcs in fidorOS IV. fidorOS as white label soluBon ConfidenBal InformaBon Page 31
  • 32. Fidor Bank currently experiments with SMART data analytics together with highly specialised Alexander Thamm GmbH with the objective to create and offer a new generation of financial products Analysis of Community E.g., graph shows how community users are connected to each other page 32 Community Karma New Products AnalyBcs creates the foundaBon of an user individual Karma (community score) which qualifies the user based on his acBviBes and connecBons % E.g., interests rates based on individual community Karma E.g. car insurance based on individual behaviour
  • 33. A combination of traditional and social media based data points enable also a new generation of credit analysis PosiBve correlaBon Graph shows a posiBve correlaBon of social media acBvity and banking acBvity page 33 New kind of credit score A combinaBon of tradiBonal and social media based data points enable a new generaBon of credit analysis
  • 34. Real-time overview on customer activities in community, account and transactions page 34
  • 35. Analytics make Financial Services tangible – The Fidor Germany Globe page 35 Access the Fidor Germany Globe
  • 36. Table of content I. The Fidor applicaBons and business model II. fidorOS – an agnosBc social banking plaaorm III. AnalyBcs in fidorOS IV. fidorOS as white label soluBon ConfidenBal InformaBon Page 36
  • 37. fidorOS: flexible enough to be used on nearly any core banking system and powerful enough to be used as white label • Built on Ruby/Ruby on Rails, mySQL • FOXI standard: Financial Open eXchange Initiative provides standardized formats to create applications within fidorOS • Open API: provides powerful and easy to understand, to set up and to use interface to access all fidorOS functions • Speed banking: Real-time transactions, payments, loans, etc. • Multi-language, multi-country, multi-currency, multi-CBS • Instant multi-channel-money transfer (e.g., Twitter, e- Mail) page 37 fidorOS: Facts on a glance fidorOS: White label ready! • Full white label: look and feel can be customized • Single modules (Community, Payment, Banking) allow for evolutionary and quick integration • Content of In-Account App-Store can be defined by white label partner • The more deployments of fidorOS there are, the more attractive for developers and highly specialized banking-IT companies • Open API architecture allows easy integra9on, quick set-­‐up and ROI
  • 38. Partners can make their choice out of a unique and modular Product and Service Tool Box. LAYERS page 38 Web Frontend C P B fidorOS CBS Fidor Mobile APPs Web Interface/s Product- Features Core-Module/s Operating System (obligatory) Interface to Core Banking Web Frontend P fidorOS CBS Fidor Web Frontend C P B fidorOS Example III: UK Mobile Virtual Network Operator P fidorOS Example II: Fidor Bank Russia Example I: German Logistic Company Full Scope Setup: Fidor Bank Germany Core Banking Level B CBS Fidor
  • 39. Fidor TecS focus on three areas: Grow Fidor Groups footprint, development of fidorOS and management of fidorOS eco-system page 39 Support the growth of FIDOR Group and Operate its IT and customer service Further development of fidorOS Management of fidorOS Eco System Fidor TecS AG
  • 40. To increase speed and implementation power Fidor TecS is building partnerships on 5 levels Level Partner type DescripBon 1 App partner Create an mobile/web app on top on fidorOS API 2 In-­‐Account-­‐App page 40 partner Create an fidorOS applicaBon along FOXI standard 3 ImplementaBon partner ImplementaBon, customizaBon and integraBon of fidorOS 4 OperaBng partner OperaBng fidorOS in a data center 5 fidorOS Reseller partner Resell fidorOS licences
  • 41. Contact Sandstraße 33, 80335 Munich | Germany E-Mail: schwab@fidor.de Web: www.FidorTecS.de Skype: fjschwab Frank Schwab – CEO Fidor TecS AG
  • 44. API Banking – build for developers: powerful and easy to understand, to setup, and to use GET /users/current { "id": "5232", "email": "gruban@fidor.de" } GET /users/current/customers { "customers": [ { "id": "16696412", "title": "Herr", "firstname": "Patrick", "lastname": "Gruban" }] }
  • 45. fidorOS APIs Version 1: Objects 45
  • 46. fidorOS APIs – an excerpt 46
  • 47. fidorOS best practice architecture page 47
  • 48. fidorOS: proven and best practice hosting page 48 Front End Servers: • Raid 1 HD Array with 2 HD with min. 300 GB space for the OS • a raid 5 with min. 4 beker 5 HD with min. 300 GB Space for the Data ParBBon! • Ram per Server should be at least 32 GB • CPU must be min 2 Xeon E5-­‐2630 . (CPU Slots must be scalable up to min 8) HD speed 10k/umin is sufficient. All DB Servers: • Raid 1 HD Array with 2 HD with min. 300 GB space for the OS • a raid 5 with min. 5 , beker 6 HD with min 300 GB Space. • Ram per Server should be at least 32 GB, beker 64 GB • CPU must be min 2 Xeon E5-­‐2630 . (CPU Slots must be scalable up to min 8) • HD Speed of 15k/umin is needed Firewall and Load Balancer models of your choice must be equivalent in terms of throughput, scalability and feature lists(especially from the security side of view) to the ones we do have recommended.
  • 49. fidorOS: state-of-the-art infrastructure & security Data backup on disk and tape in a separate DC locaBon with 6 km distance to the other DC fidorOS / Housing & Infrastructure Security 2 x 1 GB Redundant 2 x 1 GB Redundant Internet Access Internet Access High performance layer 2/3 firewall cluster with addiBonal full scope IPS and IDS funcBonality High performance layer 7 WAF (Web ApplicaBon Firewall) cluster with addiBonal intelligent self learning load balancer funcBonality Firewall controlled web DMZ Load balanced web server nodes with extended SSL cerBficates and strongest SSL security setup (SLLlabs RaBng A+) Firewall controlled APP DMZ Load balanced applicaBon & service server nodes Firewall controlled DB Server DMZ High performance n-­‐node acBve-­‐acBve DB cluster nodes with real Bme date replicaBon Data Center Strategy All live and performance relevant systems do have a complete redundant, real Bme mirrored DC setup in two different DC locaBons, or as a minimum requirement in two separate fire areas within the DC fidorOS Code Security Strategy The fidorOS code itself is wriken with special akenBon to prevent any security leaks like cross-­‐site scripBng and SQL injecBon. Input fields are always validated. Layer 2/3 Entry Firewall Layer 7 Firewall & Load Balancer Web Server DMZ ApplicaBon & Service Server DMZ Database Server DMZ Data Backup