Appirio recently conducted a survey of HR and IT professionals to get a better understanding of the current state of the Employee Portal in companies today. We found that while few companies have social intranets today, those that offer social or mobile features in their intranet are able to dramatically increase employee engagement and HR effectiveness. You can download the full report on this survey here: http://bit.ly/18tI9DT

1. The State of the Employee Portal
A Survey of HR and IT Professionals
September 2013
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© 2013 Appirio, Inc. - Confidential

2. © 2013 Appirio, Inc. - Confidential
Agenda
• Appirio introduction
• Survey methodology and results
• Creating a portal that engages employees
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3. © 2013 Appirio, Inc. - Confidential
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Agenda
• Appirio introduction
• Survey methodology and results
• Creating a portal that engages employees
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7. © 2013 Appirio, Inc. - Confidential
Why Another Employee Portal Survey?
Why?
Get better insight into the HR
professional’s view of portals
Better understand adoption, usage and
impact of current portals
Benchmark how many employee portals
are social and mobile and determine if
these “social intranets” produce
different results
What?
Online survey in June/July 2013
administered by IHRIM targeting their
6000+ global members
HR and IT professionals from mid to
large businesses
Key stats – 132 respondents at 132
companies, median size = 5000,
primarily HR/IT managers and above
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8. © 2013 Appirio, Inc. - Confidential
Respondent Demographics
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Source: 2013 Appirio State of the Employee Portal Survey
<100
5%
101 - 500
6%
501 - 1,000
13%
1,001 - 5,000
30%
5,001 - 10,000
15%
10,001 - 25,000
9%
25,001+
22%
Respondents by Company Size
HR Systems
65%
HR Generalist
9%
IS/IT
11%
Finance
1%
Benefits &
Compensation
4%
Other
10%
Respondents by Role

9. © 2013 Appirio, Inc. - Confidential
State of the Employee Portal: The HR Practitioner’s
Perspective
• Most companies have an employee portal and they are an
important priority for HR and IT
• Current portals are designed as information sources and
launching pads for HR applications
• Portals have reduced the administrative burden on HR…
• …But they’re not creating employee engagement or freeing
up HR to focus on strategic initiatives
• Most portals are built on legacy platforms and few are “social
intranets” offering social or mobile capabilities
• Those with social intranets more than double employee
engagement and are more focused on strategic initiatives
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10. © 2013 Appirio, Inc. - Confidential
Most Companies have an Employee Portal and It’s an
Important Priority for HR and IT
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Source: 2013 Appirio State of the Employee Portal Survey
2%
5%
17%
20%
55%
Two words: dead links
Honestly, it’s not that
important
We get to it when we
can
Top of the list, mission
critical
Important, but not
mission critical
Where Does Portal Fit in
HR/IT Priorities?
% of Respondents

11. © 2013 Appirio, Inc. - Confidential
Current Portals are Designed as Information Sources and
Launching Pads for HR Applications
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23%
32%
44%
47%
61%
70%
A hub of social interaction for HR and the
workforce
Improve employee engagement & satisfaction
Relieve HR of administrative tasks
A central launching pad for HR applications
Access point for pay & benefits management
Communicate HR policies/procedures with
workforce
What is/are the PRIMARY Purpose(s) of Your
Employee Portal?
% of Respondents
Source: 2013 Appirio State of the Employee Portal Survey

12. © 2013 Appirio, Inc. - Confidential
Portals Have Reduced HR’s Administrative Burden…
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Source: 2013 Appirio State of the Employee Portal Survey
17%
33%
38%
39%
65%
Other
Allows HR to focus on more strategic
initiatives
Improved workforce collaboration and
knowledge sharing
Improved employee engagement and
satisfaction
Reduced burden on HR handling admin tasks
What Business Impact has Your Employee Portal had
on the Organization?
% of Respondents

13. © 2013 Appirio, Inc. - Confidential
…But They’re Not Creating Employee Engagement or
Freeing up HR to Focus on Strategic Initiatives
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Source: 2013 Appirio State of the Employee Portal Survey
17%
33%
38%
39%
65%
Other
Allows HR to focus on more strategic
initiatives
Improved workforce collaboration and
knowledge sharing
Improved employee engagement and
satisfaction
Reduced burden on HR handling admin tasks
What Business Impact has Your Employee Portal had
on the Organization?
% of Respondents

14. © 2013 Appirio, Inc. - Confidential
Most Portals are Built on Legacy Platforms and Few Are
“Social Intranets” Offering Social or Mobile Capabilities
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Source: 2013 Appirio State of the Employee Portal Survey
11%
30%
41%
44%
50%
67%
71%
Optimized for mobile
access
Collaboration/social
tools
Role-based content &
tools
Talent profiles, org
charts, etc.
Single sign-on to HCM
apps
Company news & info
Payroll & Benefits
admin
What Features Does Your
Employee Portal Offer?
% of Respondents
2%
2%
3%
3%
5%
35%
38%
39%
Google+
Salesforce Communities
Salesforce Chatter
Drupal
Google Sites
Custom In-House
Other
SharePoint
What Technology Did You Use
for Your Portal?
% of Respondents

15. © 2013 Appirio, Inc. - Confidential
Those With Social Intranets More than Double Employee
Engagement and Are More Focused on Strategic Initiatives
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Source: 2013 Appirio State of the Employee Portal Survey

16. © 2013 Appirio, Inc. - Confidential
Agenda
• Appirio introduction
• Survey methodology and results
• Creating a portal that engages employees
15

17. © 2013 Appirio, Inc. - Confidential
Virgin America
• HQ: Burlingame, CA
• Employees: 1900+
• Founded: 2007
Challenges
• Dispersed, mobile workforce
• Cross-departmental communication
• No previous experience with Cloud-based Intranet
technology
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18. © 2013 Appirio, Inc. - Confidential
Old Intranet
• No ability to capture
usages stats
• No collaboration
• Not mobile or
dynamic
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Average visit time = 45 seconds

19. © 2013 Appirio, Inc. - Confidential
One Month Later: VX Connect Social Intranet
• Ability to measure usage & engagement
• Collaboration via Chatter
• Mobile access on both iOS and Android
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Average visit time = 6 minutes

20. © 2013 Appirio, Inc. - Confidential
What are the Elements of a Social Intranet?
Social
Sites
Portals
Team
Sites
Lack of Collaboration Tools
Lack of Business Context
Disconnected from company
processes day to day
Create Commons Attribution – ShareAlike
Alex Dowbor (@adowbor) – Feb 2011 – http://ornot.ca
Lack of top down communication
and integration with company
processes
Social Intranet
Emergent structures, structured
and non-structured collaboration,
evolving governance, tied enough
to existing day to day processes
Lack of discoverability
Siloed collaboration, hard to
discover, not contextualized,
not connected to anything
Lack of participation
Managed content,
mostly one way, slow
pace, defined structure
and governance
Lack of freedom
Structured collaboration,
limited discovery via portal
structures, support to pre-
defined groups, mostly formal
collaboration

21. © 2013 Appirio, Inc. - Confidential
Focusing on the Workforce Experience
The workforce experience is created through a holistic approach to people, process and
technology change. Defined business outcomes drive any process and organizational
change necessary to reduce risk and increase value associated with large-scale
transformation and/or technology investment
There It Is!!!!

22. © 2013 Appirio, Inc. - Confidential
Guiding Principles of Social Intranet Design
Focus on People
• Connect Teams
• Identify Experts
• Share Interests
Adapt and Evolve
Engage and
Reward
• Highlight success
• Seed behavior
• Offer incentives
Go to Where
People Are
• Existing behaviors
• Workflows
• Critical tools
• Access points
Compelling
Experience
• Make it simple
• Solve problems
• Provide advocacy

23. © 2013 Appirio, Inc. - Confidential
The Reimagined Employee Portal: The Social Intranet
The Face of the New HR & IT
Collaboration/Connection
Social
Knowledge/Information
Wikis, Knowledge Base)
Relevant Analytics
(Decision Support)
Any Device
BYOD Support
People Tools
PM, Goals, Recruiting,
Etc.
Anytime
24x7x365
Anywhere
Secure, Reliable
Extended Population
Employees, Families,
Contingents

24. © 2013 Appirio, Inc. - Confidential
Future State – Employees & Managers
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25. © 2013 Appirio, Inc. - Confidential
5 Key Tips for a Successful Social Intranet Initiative
1. Incorporate Voice of the Customer in all aspects of
the design
2. Design once, for all formats & devices
3. Agility trumps robust functionality
4. Reinforce desired behaviors through contests,
giveaways, recognition, etc.
5. Download the Emerging Social Intranet Whitepaper
for further survey analysis

26. Learn more about Appirio – Thank You!
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