SlideShare a Scribd company logo
1 of 16
Download to read offline
Global Conference 2012:
       Motivate – Activate – Participate




“Implementation on the fly” Chesapeake Energy
   Implements HR Help Desk in 10 weeks!




                                           Keitha Plumlee, Chesapeake Energy
                                           Corporation

                                           Bryan Hinz, Apex IT
Title of presentation here




Program Agenda
                                Company Overviews

                                Chesapeake HR Structure

                                Project Overview

                                Success/Stars Aligned

                                A Look to the Future

                                Lessons Learned




                                                           2
Title of presentation here




About Chesapeake
                              #18 in Fortune 100 Top Companies to Work For
                                  #5 in U.S. among companies with more than 10,000 employees

                              #7 in Computer World 100 Best Places to Work in IT

                              Second-largest producer of U.S. natural gas and a Top 15 producer
                             of U.S. liquids

                              Country’s largest drilling program

                              Largest U.S. leaseholder

                              World class leading Reservoir Technology Center

                              “Our employees' dedication, work ethic and attitude allowed
                              us to stand among the elite of the nation’s finest companies.”



                                                                                                3
Title of presentation here




Chesapeake’s Operating Areas




                               4
Title of presentation here




CHK Helping Create a Need
                              Transportation Changes
                                  Bi-fuel trucks and vans introduced by Ford, Chrysler, and GM in 2012
                                  Natural gas HD truck engines by Cummins-Westport, Navistar, and
                                   Caterpillar
                                  New affordable home fueling appliances to provide potential lease
                                   opportunities by local gas utilities
                                  Retailers offering CNG; market growing daily
                                  New CNG tank technology – 3M and CHK
                                  Infrastructure is growing




                                                                                                   5
Title of presentation here




Apex IT at a Glance
                                Apex IT’s HR Service Delivery practice is focused on HR
                                 Help Desk and its intersection with key areas of the
                                 Shared Service Model
                                   Tier 0 Self-Service
                                   Tier 1 & 2 Shared Services
                                   Employee Relations
                                   Workforce Communications

                                             Platinum Certified Advantage Partner

                                Full service consultancy – supporting the entire application
                                 implementation continuum – from strategy development
                                 and implementation, to training and support

                                Oracle’s strategic partner for product positioning,
                                 demonstration, quantifying value via business cases/ROI
                                 and Oracle’s Insight process

                                Member of Oracle’s PeopleSoft HRHD Advisory Board

                                HR Shared Services Knowledge Portal

                                Quarterly Apex IT HR Help Desk User Group




                                                                                        6
Title of presentation here




Chesapeake Human Resources

      14,000 Employees Supported By
                  220+ HR Staff
                  42 HRIS Staff
                  6 Benefits Connection Team Members

      Benefits Connection Team Fields Questions
       Regarding
                      Benefits Enrollment
                      Payroll
                      Policies
                      Beneficiary
                      Leave
                      PTO




                                                        7
Title of presentation here




Why HR Help Desk?
                              Address Needs of A Varying Workforce
                                  Only half of employees have access to PC’s

                              Build a Knowledge Library for HR Agents and Employees
                                  Provide consistent answers to employee questions

                              Reporting and Visibility
                                  Why are employees calling HR
                                  View open and outstanding Tickets

                              CHK has several in house companies
                                  They serve as a hedge against oilfield inflation
                                  They provide certainty and safety of development program
                                  Biggest difference with peers




                                                                                              8
Title of presentation here




Project Team


                             HRIS   Benefits




                                               9
Title of presentation here




Project Timeline
                             METHODOLOGY                        TIMELINE

  1. Roadmap Engagement to establish high-level            Before Project
           scope                                           Started
  2. Trained Bas & SMEs on functionality and typical use Week 1
      cases via demo and Best Practice Use Cases

  3. Modified Use Cases to match CHK’s process             Week 1

  4. Determined System Layout (which screens to use,       Week 1
     fields needed or not needed, required fields, etc.)

  5. Filled out Configuration Workbook                     Weeks 2 - 3

  6. Setup EIPs, Configured the system                     Weeks 4 - 8

  7. Tested                                                Weeks 8 - 9

  8. Trained & Deployed                                    Week 10

  9. Stabilized                                            Weeks 11 - 13




                                                                            10
Title of presentation here




How the Stars Aligned
 Planning engagement before project start
 Early alignment created between Business and IT
 Rapid implementation possible by managing scope
 Rapid Implementation Starter Kit from Apex IT
 Very experienced PeopleSoft team
 Implemented an application that was built for this
  and had best practices and integration with HCM

Metrics
 4,361 Total Cases 2012 (YTD)
              Benefits - 2763
              Leave - 279
              Wellness - 75
              Payroll - 35
              401K     - 30
              HR       - 17
              Stock - 1
              Other - 1,161


                                                       11
Title of presentation here




Benefits Received
Increased agent and employee efficiency
           Saves time when 2 or 3 Benefits Connect reps have talked to the same employee.
           Reduces time spent researching the same issue or duplicating work.
           Reduces and provides visibility to employees who are “answer shopping.”

Improved employee service
           Simplifies transferring employees over to another Benefits Connect rep if someone calls in again
           or a Benefits Connect rep is out of the office – they don’t have to start back at square one.
           Personalized service– “Yes, I remember talking to you last week about _.”
           The 360 dashboard allows them to quickly see everything they need to see about an employee.

Better visibility and insight into HR performance
           Track number of issues and topics – Management likes to see value in Benefits Connect group
           Track open cases

Ability to track missing documents




                                                                                                               12
Title of presentation here




Lessons Learned
 It’s never too early to plan
          Engage early for implementation discussions

 Start small, don’t bite off more than you can chew
          Match scope with project timeline
          Be realistic

 Be flexible with your process, be open to change
          Created more work while trying to reduce clicks
          Balance Quick Codes and CTD’s




                                                             13
Title of presentation here




Looking Ahead
 Continue Building Knowledge library

 Introduce Self-Service

 Fully Leverage Email Integration (ERMS)




                                            14
Title of presentation here




     Please Complete a Session Evaluation !




                                              15
Title of presentation here




Contact Information




                             Keitha Plumlee        Bryan Hinz
                    keitha.plumlee@chk.com    Bryan.Hinz@apexit.com
                                                 612.964.5596




                                                                      16

More Related Content

What's hot

Erp Expert October 2008 Utah Dws
Erp Expert October 2008 Utah DwsErp Expert October 2008 Utah Dws
Erp Expert October 2008 Utah DwsMichael Prakhina
 
MT115 : Introduction
MT115 : IntroductionMT115 : Introduction
MT115 : IntroductionLee Schlenker
 
Building an Enterprise Class Sharepoint Team
Building an Enterprise Class Sharepoint TeamBuilding an Enterprise Class Sharepoint Team
Building an Enterprise Class Sharepoint TeamColumbus Brown
 
Management Mentors Sales Presentation V1.2
Management Mentors Sales Presentation V1.2Management Mentors Sales Presentation V1.2
Management Mentors Sales Presentation V1.2ranaemog
 
Marlabs campus flyer
Marlabs campus flyerMarlabs campus flyer
Marlabs campus flyerMarlabs
 
Recruitment solution i rims-p_technologies
Recruitment solution i rims-p_technologiesRecruitment solution i rims-p_technologies
Recruitment solution i rims-p_technologiesirimstechnology
 
Vijay Anand - Intuit India. Best Workplaces Conference- August 2012
Vijay Anand - Intuit India. Best Workplaces Conference- August 2012Vijay Anand - Intuit India. Best Workplaces Conference- August 2012
Vijay Anand - Intuit India. Best Workplaces Conference- August 2012Best Workplaces Conference
 
Dallas Wicersoft Introduction 2012
Dallas Wicersoft Introduction 2012Dallas Wicersoft Introduction 2012
Dallas Wicersoft Introduction 2012Vicki Middleton
 
Creating a Collaborative Enterprise
Creating a Collaborative EnterpriseCreating a Collaborative Enterprise
Creating a Collaborative EnterpriseCisco Canada
 
National Grid The Skills Grid SFIA
National Grid The Skills Grid SFIANational Grid The Skills Grid SFIA
National Grid The Skills Grid SFIASFIA User Forum
 
Net-centric tacit knowledge management
Net-centric tacit knowledge managementNet-centric tacit knowledge management
Net-centric tacit knowledge managementSIKM
 
VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...
VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...
VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...VolunteerMatch
 
Alan Hughes
Alan HughesAlan Hughes
Alan Hughesrobisong
 
Building Sales With Certification - Retrofit Installer Technician
Building Sales With Certification - Retrofit Installer TechnicianBuilding Sales With Certification - Retrofit Installer Technician
Building Sales With Certification - Retrofit Installer TechnicianMoosehead2000
 
A New Wave in Talent Management: Integrated Performance & Learning
A New Wave in Talent Management: Integrated Performance & LearningA New Wave in Talent Management: Integrated Performance & Learning
A New Wave in Talent Management: Integrated Performance & LearningHuman Capital Media
 

What's hot (18)

Equitas Microfinance
Equitas MicrofinanceEquitas Microfinance
Equitas Microfinance
 
Consolidating ERP Systems
Consolidating ERP SystemsConsolidating ERP Systems
Consolidating ERP Systems
 
Erp Expert October 2008 Utah Dws
Erp Expert October 2008 Utah DwsErp Expert October 2008 Utah Dws
Erp Expert October 2008 Utah Dws
 
MT115 : Introduction
MT115 : IntroductionMT115 : Introduction
MT115 : Introduction
 
Building an Enterprise Class Sharepoint Team
Building an Enterprise Class Sharepoint TeamBuilding an Enterprise Class Sharepoint Team
Building an Enterprise Class Sharepoint Team
 
Management Mentors Sales Presentation V1.2
Management Mentors Sales Presentation V1.2Management Mentors Sales Presentation V1.2
Management Mentors Sales Presentation V1.2
 
Marlabs campus flyer
Marlabs campus flyerMarlabs campus flyer
Marlabs campus flyer
 
Ocean Action Learning
Ocean Action LearningOcean Action Learning
Ocean Action Learning
 
Recruitment solution i rims-p_technologies
Recruitment solution i rims-p_technologiesRecruitment solution i rims-p_technologies
Recruitment solution i rims-p_technologies
 
Vijay Anand - Intuit India. Best Workplaces Conference- August 2012
Vijay Anand - Intuit India. Best Workplaces Conference- August 2012Vijay Anand - Intuit India. Best Workplaces Conference- August 2012
Vijay Anand - Intuit India. Best Workplaces Conference- August 2012
 
Dallas Wicersoft Introduction 2012
Dallas Wicersoft Introduction 2012Dallas Wicersoft Introduction 2012
Dallas Wicersoft Introduction 2012
 
Creating a Collaborative Enterprise
Creating a Collaborative EnterpriseCreating a Collaborative Enterprise
Creating a Collaborative Enterprise
 
National Grid The Skills Grid SFIA
National Grid The Skills Grid SFIANational Grid The Skills Grid SFIA
National Grid The Skills Grid SFIA
 
Net-centric tacit knowledge management
Net-centric tacit knowledge managementNet-centric tacit knowledge management
Net-centric tacit knowledge management
 
VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...
VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...
VolunteerMatch Solutions BPN Webinar: Pro Bono Service on Steroids – Internat...
 
Alan Hughes
Alan HughesAlan Hughes
Alan Hughes
 
Building Sales With Certification - Retrofit Installer Technician
Building Sales With Certification - Retrofit Installer TechnicianBuilding Sales With Certification - Retrofit Installer Technician
Building Sales With Certification - Retrofit Installer Technician
 
A New Wave in Talent Management: Integrated Performance & Learning
A New Wave in Talent Management: Integrated Performance & LearningA New Wave in Talent Management: Integrated Performance & Learning
A New Wave in Talent Management: Integrated Performance & Learning
 

Viewers also liked

Oracle Open World 2012 HR Help Desk Presentation- Wells Fargo and Apex IT
Oracle Open World 2012 HR Help Desk Presentation- Wells Fargo and Apex ITOracle Open World 2012 HR Help Desk Presentation- Wells Fargo and Apex IT
Oracle Open World 2012 HR Help Desk Presentation- Wells Fargo and Apex ITApexIT_Help_Desk
 
Workplace Strategy & Change Management
Workplace Strategy & Change ManagementWorkplace Strategy & Change Management
Workplace Strategy & Change ManagementCoralie Clement
 
Change Management Strategy
Change Management StrategyChange Management Strategy
Change Management StrategyJim Soltis, PMP
 
Career management PPT Slides
Career management PPT SlidesCareer management PPT Slides
Career management PPT SlidesYodhia Antariksa
 
HRIS Implementation and Change Management
HRIS Implementation and Change ManagementHRIS Implementation and Change Management
HRIS Implementation and Change ManagementThu Nandi Nwe
 
John Stumpf Ceo de Wells Fargo
John Stumpf Ceo de Wells FargoJohn Stumpf Ceo de Wells Fargo
John Stumpf Ceo de Wells FargoVioletta Rios
 
Change management strategy ppt
Change management strategy pptChange management strategy ppt
Change management strategy pptsonips
 
Change Management PPT Slides
Change Management PPT SlidesChange Management PPT Slides
Change Management PPT SlidesYodhia Antariksa
 

Viewers also liked (8)

Oracle Open World 2012 HR Help Desk Presentation- Wells Fargo and Apex IT
Oracle Open World 2012 HR Help Desk Presentation- Wells Fargo and Apex ITOracle Open World 2012 HR Help Desk Presentation- Wells Fargo and Apex IT
Oracle Open World 2012 HR Help Desk Presentation- Wells Fargo and Apex IT
 
Workplace Strategy & Change Management
Workplace Strategy & Change ManagementWorkplace Strategy & Change Management
Workplace Strategy & Change Management
 
Change Management Strategy
Change Management StrategyChange Management Strategy
Change Management Strategy
 
Career management PPT Slides
Career management PPT SlidesCareer management PPT Slides
Career management PPT Slides
 
HRIS Implementation and Change Management
HRIS Implementation and Change ManagementHRIS Implementation and Change Management
HRIS Implementation and Change Management
 
John Stumpf Ceo de Wells Fargo
John Stumpf Ceo de Wells FargoJohn Stumpf Ceo de Wells Fargo
John Stumpf Ceo de Wells Fargo
 
Change management strategy ppt
Change management strategy pptChange management strategy ppt
Change management strategy ppt
 
Change Management PPT Slides
Change Management PPT SlidesChange Management PPT Slides
Change Management PPT Slides
 

Similar to OHUG 2012- Chesapeake Energy

OHUG 2011- PeopleSoft HR Help Desk Apex IT and Nationwide Ins
OHUG 2011- PeopleSoft HR Help Desk Apex IT and Nationwide Ins OHUG 2011- PeopleSoft HR Help Desk Apex IT and Nationwide Ins
OHUG 2011- PeopleSoft HR Help Desk Apex IT and Nationwide Ins ApexIT_Help_Desk
 
Competing with IT 15 March 13
Competing with IT 15 March 13Competing with IT 15 March 13
Competing with IT 15 March 13Lead & Transform
 
Client case studies: Where will your company find top talent? Look to the cloud
Client case studies: Where will your company find top talent? Look to the cloudClient case studies: Where will your company find top talent? Look to the cloud
Client case studies: Where will your company find top talent? Look to the cloudPwC
 
Fostering a Culture of Innovation with Cloud
Fostering a Culture of Innovation with CloudFostering a Culture of Innovation with Cloud
Fostering a Culture of Innovation with CloudAmazon Web Services
 
Week 2 people_org_mgmt_sys
Week 2 people_org_mgmt_sysWeek 2 people_org_mgmt_sys
Week 2 people_org_mgmt_sysnais2225
 
Lfce It Capability Presentation Nov2009
Lfce It Capability Presentation   Nov2009Lfce It Capability Presentation   Nov2009
Lfce It Capability Presentation Nov2009cwald
 
EPM Cloud Integration at CareFirst
EPM Cloud Integration at CareFirstEPM Cloud Integration at CareFirst
EPM Cloud Integration at CareFirstAlithya
 
HR Measurement HR Dir VaLUENTiS-Scheringpres 260404
HR Measurement HR Dir VaLUENTiS-Scheringpres 260404HR Measurement HR Dir VaLUENTiS-Scheringpres 260404
HR Measurement HR Dir VaLUENTiS-Scheringpres 260404njhceo01
 
Infosys Co-Existence for Oracle Fusion Talent Management
Infosys Co-Existence for Oracle Fusion Talent ManagementInfosys Co-Existence for Oracle Fusion Talent Management
Infosys Co-Existence for Oracle Fusion Talent ManagementInfosys
 
You Say you Want a Revolution - How is HR Evolving in Today's Energy Marketpl...
You Say you Want a Revolution - How is HR Evolving in Today's Energy Marketpl...You Say you Want a Revolution - How is HR Evolving in Today's Energy Marketpl...
You Say you Want a Revolution - How is HR Evolving in Today's Energy Marketpl...WorkforceNEXT
 
ITSM Conference, Dubai, UAE 2009
ITSM Conference, Dubai, UAE   2009ITSM Conference, Dubai, UAE   2009
ITSM Conference, Dubai, UAE 2009Tariq Elsadik
 
Hivemine Company & AskMe Product Overview
Hivemine Company & AskMe Product OverviewHivemine Company & AskMe Product Overview
Hivemine Company & AskMe Product OverviewHivemine
 
Improving business performance through the recession: Are your HR systems fit...
Improving business performance through the recession: Are your HR systems fit...Improving business performance through the recession: Are your HR systems fit...
Improving business performance through the recession: Are your HR systems fit...Softworld
 
AWS @ Chef's DevOps Leadership Summit
AWS @ Chef's DevOps Leadership Summit AWS @ Chef's DevOps Leadership Summit
AWS @ Chef's DevOps Leadership Summit Chef
 
Change Management for Strategy Execution & Sustainable Results
Change Management for Strategy Execution & Sustainable ResultsChange Management for Strategy Execution & Sustainable Results
Change Management for Strategy Execution & Sustainable ResultsClearAction
 
Ohos Seed Funding Pitch Deck
Ohos Seed Funding Pitch DeckOhos Seed Funding Pitch Deck
Ohos Seed Funding Pitch DeckDave Needham
 

Similar to OHUG 2012- Chesapeake Energy (20)

OHUG 2011- PeopleSoft HR Help Desk Apex IT and Nationwide Ins
OHUG 2011- PeopleSoft HR Help Desk Apex IT and Nationwide Ins OHUG 2011- PeopleSoft HR Help Desk Apex IT and Nationwide Ins
OHUG 2011- PeopleSoft HR Help Desk Apex IT and Nationwide Ins
 
Competing with IT 15 March 13
Competing with IT 15 March 13Competing with IT 15 March 13
Competing with IT 15 March 13
 
Client case studies: Where will your company find top talent? Look to the cloud
Client case studies: Where will your company find top talent? Look to the cloudClient case studies: Where will your company find top talent? Look to the cloud
Client case studies: Where will your company find top talent? Look to the cloud
 
Human capital management
Human capital managementHuman capital management
Human capital management
 
Fostering a Culture of Innovation with Cloud
Fostering a Culture of Innovation with CloudFostering a Culture of Innovation with Cloud
Fostering a Culture of Innovation with Cloud
 
Jeff Prillaman
Jeff PrillamanJeff Prillaman
Jeff Prillaman
 
Week 2 people_org_mgmt_sys
Week 2 people_org_mgmt_sysWeek 2 people_org_mgmt_sys
Week 2 people_org_mgmt_sys
 
Lfce It Capability Presentation Nov2009
Lfce It Capability Presentation   Nov2009Lfce It Capability Presentation   Nov2009
Lfce It Capability Presentation Nov2009
 
EPM Cloud Integration at CareFirst
EPM Cloud Integration at CareFirstEPM Cloud Integration at CareFirst
EPM Cloud Integration at CareFirst
 
HR Measurement HR Dir VaLUENTiS-Scheringpres 260404
HR Measurement HR Dir VaLUENTiS-Scheringpres 260404HR Measurement HR Dir VaLUENTiS-Scheringpres 260404
HR Measurement HR Dir VaLUENTiS-Scheringpres 260404
 
Infosys Co-Existence for Oracle Fusion Talent Management
Infosys Co-Existence for Oracle Fusion Talent ManagementInfosys Co-Existence for Oracle Fusion Talent Management
Infosys Co-Existence for Oracle Fusion Talent Management
 
Mastech
MastechMastech
Mastech
 
You Say you Want a Revolution - How is HR Evolving in Today's Energy Marketpl...
You Say you Want a Revolution - How is HR Evolving in Today's Energy Marketpl...You Say you Want a Revolution - How is HR Evolving in Today's Energy Marketpl...
You Say you Want a Revolution - How is HR Evolving in Today's Energy Marketpl...
 
ITSM Conference, Dubai, UAE 2009
ITSM Conference, Dubai, UAE   2009ITSM Conference, Dubai, UAE   2009
ITSM Conference, Dubai, UAE 2009
 
Hivemine Company & AskMe Product Overview
Hivemine Company & AskMe Product OverviewHivemine Company & AskMe Product Overview
Hivemine Company & AskMe Product Overview
 
Improving business performance through the recession: Are your HR systems fit...
Improving business performance through the recession: Are your HR systems fit...Improving business performance through the recession: Are your HR systems fit...
Improving business performance through the recession: Are your HR systems fit...
 
AWS @ Chef's DevOps Leadership Summit
AWS @ Chef's DevOps Leadership Summit AWS @ Chef's DevOps Leadership Summit
AWS @ Chef's DevOps Leadership Summit
 
Dev ops
Dev opsDev ops
Dev ops
 
Change Management for Strategy Execution & Sustainable Results
Change Management for Strategy Execution & Sustainable ResultsChange Management for Strategy Execution & Sustainable Results
Change Management for Strategy Execution & Sustainable Results
 
Ohos Seed Funding Pitch Deck
Ohos Seed Funding Pitch DeckOhos Seed Funding Pitch Deck
Ohos Seed Funding Pitch Deck
 

Recently uploaded

Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024SkyPlanner
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.YounusS2
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxGDSC PJATK
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioChristian Posta
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureEric D. Schabell
 
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsIgniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsSafe Software
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdfPedro Manuel
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1DianaGray10
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6DianaGray10
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Websitedgelyza
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Brian Pichman
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPathCommunity
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 

Recently uploaded (20)

Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024
 
Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.Basic Building Blocks of Internet of Things.
Basic Building Blocks of Internet of Things.
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and Istio
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability Adventure
 
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration WorkflowsIgniting Next Level Productivity with AI-Infused Data Integration Workflows
Igniting Next Level Productivity with AI-Infused Data Integration Workflows
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdf
 
20230104 - machine vision
20230104 - machine vision20230104 - machine vision
20230104 - machine vision
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 
UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6
 
COMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a WebsiteCOMPUTER 10 Lesson 8 - Building a Website
COMPUTER 10 Lesson 8 - Building a Website
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )Building Your Own AI Instance (TBLC AI )
Building Your Own AI Instance (TBLC AI )
 
201610817 - edge part1
201610817 - edge part1201610817 - edge part1
201610817 - edge part1
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation Developers
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 

OHUG 2012- Chesapeake Energy

  • 1. Global Conference 2012: Motivate – Activate – Participate “Implementation on the fly” Chesapeake Energy Implements HR Help Desk in 10 weeks! Keitha Plumlee, Chesapeake Energy Corporation Bryan Hinz, Apex IT
  • 2. Title of presentation here Program Agenda  Company Overviews  Chesapeake HR Structure  Project Overview  Success/Stars Aligned  A Look to the Future  Lessons Learned 2
  • 3. Title of presentation here About Chesapeake  #18 in Fortune 100 Top Companies to Work For  #5 in U.S. among companies with more than 10,000 employees  #7 in Computer World 100 Best Places to Work in IT  Second-largest producer of U.S. natural gas and a Top 15 producer of U.S. liquids  Country’s largest drilling program  Largest U.S. leaseholder  World class leading Reservoir Technology Center “Our employees' dedication, work ethic and attitude allowed us to stand among the elite of the nation’s finest companies.” 3
  • 4. Title of presentation here Chesapeake’s Operating Areas 4
  • 5. Title of presentation here CHK Helping Create a Need  Transportation Changes  Bi-fuel trucks and vans introduced by Ford, Chrysler, and GM in 2012  Natural gas HD truck engines by Cummins-Westport, Navistar, and Caterpillar  New affordable home fueling appliances to provide potential lease opportunities by local gas utilities  Retailers offering CNG; market growing daily  New CNG tank technology – 3M and CHK  Infrastructure is growing 5
  • 6. Title of presentation here Apex IT at a Glance  Apex IT’s HR Service Delivery practice is focused on HR Help Desk and its intersection with key areas of the Shared Service Model  Tier 0 Self-Service  Tier 1 & 2 Shared Services  Employee Relations  Workforce Communications  Platinum Certified Advantage Partner  Full service consultancy – supporting the entire application implementation continuum – from strategy development and implementation, to training and support  Oracle’s strategic partner for product positioning, demonstration, quantifying value via business cases/ROI and Oracle’s Insight process  Member of Oracle’s PeopleSoft HRHD Advisory Board  HR Shared Services Knowledge Portal  Quarterly Apex IT HR Help Desk User Group 6
  • 7. Title of presentation here Chesapeake Human Resources  14,000 Employees Supported By  220+ HR Staff  42 HRIS Staff  6 Benefits Connection Team Members  Benefits Connection Team Fields Questions Regarding  Benefits Enrollment  Payroll  Policies  Beneficiary  Leave  PTO 7
  • 8. Title of presentation here Why HR Help Desk?  Address Needs of A Varying Workforce  Only half of employees have access to PC’s  Build a Knowledge Library for HR Agents and Employees  Provide consistent answers to employee questions  Reporting and Visibility  Why are employees calling HR  View open and outstanding Tickets  CHK has several in house companies  They serve as a hedge against oilfield inflation  They provide certainty and safety of development program  Biggest difference with peers 8
  • 9. Title of presentation here Project Team HRIS Benefits 9
  • 10. Title of presentation here Project Timeline METHODOLOGY TIMELINE 1. Roadmap Engagement to establish high-level Before Project scope Started 2. Trained Bas & SMEs on functionality and typical use Week 1 cases via demo and Best Practice Use Cases 3. Modified Use Cases to match CHK’s process Week 1 4. Determined System Layout (which screens to use, Week 1 fields needed or not needed, required fields, etc.) 5. Filled out Configuration Workbook Weeks 2 - 3 6. Setup EIPs, Configured the system Weeks 4 - 8 7. Tested Weeks 8 - 9 8. Trained & Deployed Week 10 9. Stabilized Weeks 11 - 13 10
  • 11. Title of presentation here How the Stars Aligned  Planning engagement before project start  Early alignment created between Business and IT  Rapid implementation possible by managing scope  Rapid Implementation Starter Kit from Apex IT  Very experienced PeopleSoft team  Implemented an application that was built for this and had best practices and integration with HCM Metrics  4,361 Total Cases 2012 (YTD)  Benefits - 2763  Leave - 279  Wellness - 75  Payroll - 35  401K - 30  HR - 17  Stock - 1  Other - 1,161 11
  • 12. Title of presentation here Benefits Received Increased agent and employee efficiency Saves time when 2 or 3 Benefits Connect reps have talked to the same employee. Reduces time spent researching the same issue or duplicating work. Reduces and provides visibility to employees who are “answer shopping.” Improved employee service Simplifies transferring employees over to another Benefits Connect rep if someone calls in again or a Benefits Connect rep is out of the office – they don’t have to start back at square one. Personalized service– “Yes, I remember talking to you last week about _.” The 360 dashboard allows them to quickly see everything they need to see about an employee. Better visibility and insight into HR performance Track number of issues and topics – Management likes to see value in Benefits Connect group Track open cases Ability to track missing documents 12
  • 13. Title of presentation here Lessons Learned  It’s never too early to plan  Engage early for implementation discussions  Start small, don’t bite off more than you can chew  Match scope with project timeline  Be realistic  Be flexible with your process, be open to change  Created more work while trying to reduce clicks  Balance Quick Codes and CTD’s 13
  • 14. Title of presentation here Looking Ahead  Continue Building Knowledge library  Introduce Self-Service  Fully Leverage Email Integration (ERMS) 14
  • 15. Title of presentation here Please Complete a Session Evaluation ! 15
  • 16. Title of presentation here Contact Information Keitha Plumlee Bryan Hinz keitha.plumlee@chk.com Bryan.Hinz@apexit.com 612.964.5596 16

Editor's Notes

  1. B
  2. B
  3. U.S. consumes 23% of the world’s oil, 19 mm bbls/day of which 11 mm bbls/day is imported
  4. K
  5. B
  6. K
  7. B
  8. K