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POWER COACHING
PUSHING THE BOUNDARIES TO BUILD BETTER TEAMS
CHERIE SILAS, ENTERPRISE AGILE COACH
My Mission: To leave
you better than I found
you with each encounter
ALLISON POLLARD, ENTERPRISE AGILE
COACH
My passion is helping
people discover their agile
instincts and develop their
coaching abilities.
OBJECTIVES
• Identify two coaching anti-patterns
• Embrace the power of challenging teams
• Repair techniques to get coaching back on track
• A pattern to design an alliance for strong partnership
Why we chose this topic
9:40
THE SCENARIO
You are coaching a scrum team who is doing sprint
planning.
You notice that they are pulling in way more work than they
are likely to complete.
Lets talk about anti-patterns…
COACHING ANTI-PATTERNS
Colluding
To come to a secret understanding that has a harmful purpose; conspire
How does the colluder respond?
9:42
COLLUDING
• Recognize dysfunctional behaviors and say nothing
• Enable weak commitments and actions
• Remain silent when you should speak up
• Act as the go between in conflict situations
• Enable anti-patterns to thrive
• Ignore the elephant in the room
Break out of the anti-pattern…
9:45
ANOTHER LEVEL … DIRECT COMMUNICATION
• Be willing to give direct feedback
• Use impact feedback
• Address problems and concerns directly
• Call out the elephant in the room
• Say what you see, hear, feel, observe (AWGO)
• Be a mirror for the team to see itself
• Reflect when actions and words don’t line up
Break out of the anti-pattern…
9:48
ANOTHER LEVEL … CHALLENGE TEAMS
• Notice going around a problem
• Challenge limiting beliefs
• Play devil’s advocate
• Challenge “the way we’ve always done it”
• Address the elephant in the room
• Challenge weak or status quo improvement items
• Confront ”victim” behaviors and perspectives
Another anti-pattern…
9:50
COACHING ANTI-PATTERNS
Scrum Police
How does the Scrum Police respond?
POLICING
• Use agile as a whipping stick
• Enforcing the rule-book
• Focusing on outputs
• Managing – not serving the team
• Dictating actions
• Always the expert
• “That’s not agile”
Break out of the anti-pattern…
A BETTER WAY … EMPOWER TEAMS
• The team knows best
• Allow the team to solve its own problems.
• Let them learn through success and failure
• Talk about outcomes not outputs
• Help them understand the why
• Encourage experimentation
• Facilitate from the back of the room
Anti-Pattern Mingle…
9:55
ANTI-PATTERN MINGLE
When have I been the colluder?
When have I been the scrum police?
10:00
3 minute time box
Low Challenge
Low Support
High Challenge
Low Support
Low Challenge
High Support
High Challenge
High Support
Support
Challenge
Sometimes we mess up…
10:05
REPAIR BID
Be prepared with a strategy to get the coaching back on track
Statement or action that de-escalates negativity
Can be a gesture, look, joke, question, touch, expression, etc.
Repair Bids …
REPAIR BIDS
• Which feel natural?
• Which wouldn’t work with me?
• What keeps me from making repair
bids?
Designed Alliance …10:15
5 minute time box
DESIGNED ALLIANCE - THE COACHING AGREEMENT
• Creates environment for powerful coaching
• Brings clarity to the partnership
• Defines boundaries and expectations
• Creates psychological safety
• Outlines focus and desired outcomes
STORMMES…
10:20
A PATTERN – S T O R M M E S
S - Subject
T - Time
O - Outcomes
R – Roles
M – Measures
M – Motivation
E – Environment
S - Start
How can you use this?
10:28
How will you use what you learned?
10:34
CONTACT INFO
Allison Pollard
• @allison_pollard
• Allison.Pollard@improving.com
Cherie Silas
• @pastorcherie
• coachcherie@att.net
10:35

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Power coaching - pushing the boundaries to build better teams

  • 1. POWER COACHING PUSHING THE BOUNDARIES TO BUILD BETTER TEAMS
  • 2. CHERIE SILAS, ENTERPRISE AGILE COACH My Mission: To leave you better than I found you with each encounter
  • 3. ALLISON POLLARD, ENTERPRISE AGILE COACH My passion is helping people discover their agile instincts and develop their coaching abilities.
  • 4. OBJECTIVES • Identify two coaching anti-patterns • Embrace the power of challenging teams • Repair techniques to get coaching back on track • A pattern to design an alliance for strong partnership Why we chose this topic 9:40
  • 5. THE SCENARIO You are coaching a scrum team who is doing sprint planning. You notice that they are pulling in way more work than they are likely to complete. Lets talk about anti-patterns…
  • 6. COACHING ANTI-PATTERNS Colluding To come to a secret understanding that has a harmful purpose; conspire How does the colluder respond? 9:42
  • 7. COLLUDING • Recognize dysfunctional behaviors and say nothing • Enable weak commitments and actions • Remain silent when you should speak up • Act as the go between in conflict situations • Enable anti-patterns to thrive • Ignore the elephant in the room Break out of the anti-pattern… 9:45
  • 8. ANOTHER LEVEL … DIRECT COMMUNICATION • Be willing to give direct feedback • Use impact feedback • Address problems and concerns directly • Call out the elephant in the room • Say what you see, hear, feel, observe (AWGO) • Be a mirror for the team to see itself • Reflect when actions and words don’t line up Break out of the anti-pattern… 9:48
  • 9. ANOTHER LEVEL … CHALLENGE TEAMS • Notice going around a problem • Challenge limiting beliefs • Play devil’s advocate • Challenge “the way we’ve always done it” • Address the elephant in the room • Challenge weak or status quo improvement items • Confront ”victim” behaviors and perspectives Another anti-pattern… 9:50
  • 10. COACHING ANTI-PATTERNS Scrum Police How does the Scrum Police respond?
  • 11. POLICING • Use agile as a whipping stick • Enforcing the rule-book • Focusing on outputs • Managing – not serving the team • Dictating actions • Always the expert • “That’s not agile” Break out of the anti-pattern…
  • 12. A BETTER WAY … EMPOWER TEAMS • The team knows best • Allow the team to solve its own problems. • Let them learn through success and failure • Talk about outcomes not outputs • Help them understand the why • Encourage experimentation • Facilitate from the back of the room Anti-Pattern Mingle… 9:55
  • 13. ANTI-PATTERN MINGLE When have I been the colluder? When have I been the scrum police? 10:00 3 minute time box
  • 14. Low Challenge Low Support High Challenge Low Support Low Challenge High Support High Challenge High Support Support Challenge Sometimes we mess up… 10:05
  • 15. REPAIR BID Be prepared with a strategy to get the coaching back on track Statement or action that de-escalates negativity Can be a gesture, look, joke, question, touch, expression, etc. Repair Bids …
  • 16. REPAIR BIDS • Which feel natural? • Which wouldn’t work with me? • What keeps me from making repair bids? Designed Alliance …10:15 5 minute time box
  • 17. DESIGNED ALLIANCE - THE COACHING AGREEMENT • Creates environment for powerful coaching • Brings clarity to the partnership • Defines boundaries and expectations • Creates psychological safety • Outlines focus and desired outcomes STORMMES… 10:20
  • 18. A PATTERN – S T O R M M E S S - Subject T - Time O - Outcomes R – Roles M – Measures M – Motivation E – Environment S - Start How can you use this? 10:28
  • 19. How will you use what you learned? 10:34
  • 20. CONTACT INFO Allison Pollard • @allison_pollard • Allison.Pollard@improving.com Cherie Silas • @pastorcherie • coachcherie@att.net 10:35

Editor's Notes

  1. 60 minutes
  2. 30 seconds
  3. 30 seconds
  4. https://www.gottman.com/blog/turn-toward-instead-of-away/ https://www.gottman.com/blog/r-is-for-repair/