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HR 2.0: Using Social Media to
  Recruit, Retain and Train


       September 17, 2009
        Washington, DC
           Andrew Krzmarzick
           Senior Project Coordinator
             The Graduate School
             GraduateSchool.edu
       Andrew.Krzmarzick@graduateschool.edu
                     919-767-9088
                  Blog: GenShift.com
                  Twitter: @krazykriz
            LinkedIn/In/AndrewKrzmarzick
              SlideShare.net/akrzmarzick


                                              1
     www.grad.usda.gov
“Generation C”
Ten “2.0” Ideas




                     2
 www.grad.usda.gov
Veterans: 1920-1940

    Baby Boomers: 1940-1960

    Generation X: 1960-1980

    Millennials: 1980-2000
                Web 2.0
                Users?
Source: Washburn, E. Are You Ready for Generation X? Changing World View – The
Five Generations. Physician Executive, January-February 2000.
                                                                                 3
                       www.grad.usda.gov
What about
“Generation C” ?



                      4
  www.grad.usda.gov
“…an avalanche
                        of consumer-generated
                                   content…”

                    Two drivers:

                    (1) Our creative urges
                    (2) Content-creating tools
                    Trendwatching.com, Feb 2004




                                                  5
www.grad.usda.gov
Generation C
By Dan Pankraz
      www.grad.usda.gov
www.grad.usda.gov
Someone of ANY age
who is actively using social media
       and engages others
         on the Internet
    with a "2.0" mindset:
     creative, collaborative
   and community oriented.


                                     8
      www.grad.usda.gov
Source: Flickr – lyzadanger’s photostream

           www.grad.usda.gov
Generations Explained
                                                                                     % of total adult        % of internet-using
Generation Name*                    Birth Years, Ages in 2009
                                                                                     population              population
Gen Y (Millennials)                 Born 1977-1990, Ages 18-32                              26%                      30%
Gen X                               Born 1965-1976, Ages 33-44                              20%                      23%
Younger Boomers                     Born 1955-1964, Ages 45-54                              20%                      22%
Older Boomers                       Born 1946-1954, Ages 55-63                              13%       35%            13%
Silent Generation                   Born 1937-1945, Ages 64-72                               9%                       7%
G.I. Generation                     Born -1936, Age 73+                                      9%                       4%
Source: Pew Internet & American Life Project December 2008 survey. N=2,253 total adults, and margin of error is ±2%. N=1,650 total
internet users, and margin of error is ±3%.
*All generation labels used in this report, with the exception of “Younger -” and “Older -” Boomers, are the names conventionalized by
Howe and Strauss’s book, Generations: Strauss, William & Howe, Neil. Generations: The History of America's Future, 1584 to 2069
(Perennial, 1992). As for “Younger Boomers” and “Older Boomers,” enough research has been done to suggest that the two decades
of Baby Boomers are different enough to merit being divided into distinct generational groups.




                                                                                                                               10
                              www.grad.usda.gov
2.0




1.0
            www.grad.usda.gov
www.grad.usda.gov
Users age 18-24 = 10.6%

                          Users age 35-54 grew 276%,
                          18-24 only 20% last six months


                          Average age = 40 yrs old


Source: http://socialcomputingjournal.com/viewcolumn.cfm?colid=824

                   www.grad.usda.gov
Federal Brain Drain?
 70% of boomers expect to work in their
      retirement years
 68% expect to never retire – cycle of work/play
 Half of boomers want 2nd careers that help others



Sources:
- Partnership for Public Service, Issue Brief PPS-05-08: Federal Brain Drain, November 2005
- AARP, Knowledge Management, Staying Ahead of the Curve 2003: The AARP Working in Retirement Study.
- Harvard School of Public Health-MetLife foundation Initiative on Retirement and Civic Engagement, Reinventing Aging:
Baby Boomers and Civic Engagement, October 23, 2005
- Merrill Lynch, New Retirement Survey: A Perspective from the Baby Boomer Generation, February 23, 2005.
                                                                                                                         14
                            www.grad.usda.gov
www.grad.usda.gov
Partnership for Public Service Survey
  42% of college juniors/seniors were extremely/very
      interested in working for the federal government

  Only 13 out of 3,000 students felt extremely or
   very knowledgeable about federal jobs.




Source:
- Ruzick, K. Students Eager for Government Jobs, Unsure How to Get Them.
Found at goveexec.com/dailyfed/0506/0506r1.htm.


                           www.grad.usda.gov                               16
Merit Systems Protection Board




Source: “Attracting the Next Generation: A Look at Federal Entry Level New Hires” Found online at
http://www.mspb.gov/netsearch/viewdocs.aspx?docnumber=314895&version=315306&application=ACROBAT




                         www.grad.usda.gov                                                          17
2.0
                    ideas
www.grad.usda.gov
2.0
    ideas
  www.grad.usda.gov
#10
Coaching / Mentoring




           2-Way!
  www.grad.usda.gov    20
#9
Podcast Interviews




 www.grad.usda.gov   21
#8
Face-to-Face
         Web-Based!




www.grad.usda.gov     22
#7
   USPTOCareers.gov/Pages/PEPositions/profiles.aspx


  Videos




YouTube.com/thecoastguardchannel

         www.grad.usda.gov
#6




IAmPublicService.org




         www.grad.usda.gov   24
Knowledge!                 #5
                   Seek candidates
                   Find references
                   Share information
                   Post jobs
                    Groups




www.grad.usda.gov
Knowledge!    #4




http://www.facebook.com/teach
     www.grad.usda.gov
Knowledge!   #3




www.grad.usda.gov
Knowledge!              #2
   Promote your agency
   Post links to jobs
   Promote events
   Make gov “cool”




                                Share info quickly
                                Convene at the “cooler”
                                Fun?




           www.grad.usda.gov
#1




www.grad.usda.gov
Thank You!
      For More Information:
            Andrew Krzmarzick
      Senior Project Coordinator
              (919) 767-9088
Andrew.Krzmarzick@graduateschool.edu
          GraduateSchool.edu
              GenShift.com
         IAmPublicsService.org
         Twitter.com/krazykriz
  LinkedIn.com/in/AndrewKrzmarzick
       Delicious.com/akrzmarzick
      Slideshare.com/akrzmarzick

                                       30
     www.grad.usda.gov

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HR 2.0 - 10 Ideas for Government (and Anyone Else!)

  • 1. HR 2.0: Using Social Media to Recruit, Retain and Train September 17, 2009 Washington, DC Andrew Krzmarzick Senior Project Coordinator The Graduate School GraduateSchool.edu Andrew.Krzmarzick@graduateschool.edu 919-767-9088 Blog: GenShift.com Twitter: @krazykriz LinkedIn/In/AndrewKrzmarzick SlideShare.net/akrzmarzick 1 www.grad.usda.gov
  • 2. “Generation C” Ten “2.0” Ideas 2 www.grad.usda.gov
  • 3. Veterans: 1920-1940 Baby Boomers: 1940-1960 Generation X: 1960-1980 Millennials: 1980-2000 Web 2.0 Users? Source: Washburn, E. Are You Ready for Generation X? Changing World View – The Five Generations. Physician Executive, January-February 2000. 3 www.grad.usda.gov
  • 4. What about “Generation C” ? 4 www.grad.usda.gov
  • 5. “…an avalanche of consumer-generated content…” Two drivers: (1) Our creative urges (2) Content-creating tools Trendwatching.com, Feb 2004 5 www.grad.usda.gov
  • 6. Generation C By Dan Pankraz www.grad.usda.gov
  • 8. Someone of ANY age who is actively using social media and engages others on the Internet with a "2.0" mindset: creative, collaborative and community oriented. 8 www.grad.usda.gov
  • 9. Source: Flickr – lyzadanger’s photostream www.grad.usda.gov
  • 10. Generations Explained % of total adult % of internet-using Generation Name* Birth Years, Ages in 2009 population population Gen Y (Millennials) Born 1977-1990, Ages 18-32 26% 30% Gen X Born 1965-1976, Ages 33-44 20% 23% Younger Boomers Born 1955-1964, Ages 45-54 20% 22% Older Boomers Born 1946-1954, Ages 55-63 13% 35% 13% Silent Generation Born 1937-1945, Ages 64-72 9% 7% G.I. Generation Born -1936, Age 73+ 9% 4% Source: Pew Internet & American Life Project December 2008 survey. N=2,253 total adults, and margin of error is ±2%. N=1,650 total internet users, and margin of error is ±3%. *All generation labels used in this report, with the exception of “Younger -” and “Older -” Boomers, are the names conventionalized by Howe and Strauss’s book, Generations: Strauss, William & Howe, Neil. Generations: The History of America's Future, 1584 to 2069 (Perennial, 1992). As for “Younger Boomers” and “Older Boomers,” enough research has been done to suggest that the two decades of Baby Boomers are different enough to merit being divided into distinct generational groups. 10 www.grad.usda.gov
  • 11. 2.0 1.0 www.grad.usda.gov
  • 13. Users age 18-24 = 10.6% Users age 35-54 grew 276%, 18-24 only 20% last six months Average age = 40 yrs old Source: http://socialcomputingjournal.com/viewcolumn.cfm?colid=824 www.grad.usda.gov
  • 14. Federal Brain Drain?  70% of boomers expect to work in their retirement years  68% expect to never retire – cycle of work/play  Half of boomers want 2nd careers that help others Sources: - Partnership for Public Service, Issue Brief PPS-05-08: Federal Brain Drain, November 2005 - AARP, Knowledge Management, Staying Ahead of the Curve 2003: The AARP Working in Retirement Study. - Harvard School of Public Health-MetLife foundation Initiative on Retirement and Civic Engagement, Reinventing Aging: Baby Boomers and Civic Engagement, October 23, 2005 - Merrill Lynch, New Retirement Survey: A Perspective from the Baby Boomer Generation, February 23, 2005. 14 www.grad.usda.gov
  • 16. Partnership for Public Service Survey  42% of college juniors/seniors were extremely/very interested in working for the federal government  Only 13 out of 3,000 students felt extremely or very knowledgeable about federal jobs. Source: - Ruzick, K. Students Eager for Government Jobs, Unsure How to Get Them. Found at goveexec.com/dailyfed/0506/0506r1.htm. www.grad.usda.gov 16
  • 17. Merit Systems Protection Board Source: “Attracting the Next Generation: A Look at Federal Entry Level New Hires” Found online at http://www.mspb.gov/netsearch/viewdocs.aspx?docnumber=314895&version=315306&application=ACROBAT www.grad.usda.gov 17
  • 18. 2.0 ideas www.grad.usda.gov
  • 19. 2.0 ideas www.grad.usda.gov
  • 20. #10 Coaching / Mentoring 2-Way! www.grad.usda.gov 20
  • 22. #8 Face-to-Face Web-Based! www.grad.usda.gov 22
  • 23. #7 USPTOCareers.gov/Pages/PEPositions/profiles.aspx Videos YouTube.com/thecoastguardchannel www.grad.usda.gov
  • 24. #6 IAmPublicService.org www.grad.usda.gov 24
  • 25. Knowledge! #5  Seek candidates  Find references  Share information  Post jobs Groups www.grad.usda.gov
  • 26. Knowledge! #4 http://www.facebook.com/teach www.grad.usda.gov
  • 27. Knowledge! #3 www.grad.usda.gov
  • 28. Knowledge! #2  Promote your agency  Post links to jobs  Promote events  Make gov “cool”  Share info quickly  Convene at the “cooler”  Fun? www.grad.usda.gov
  • 30. Thank You! For More Information: Andrew Krzmarzick Senior Project Coordinator (919) 767-9088 Andrew.Krzmarzick@graduateschool.edu GraduateSchool.edu GenShift.com IAmPublicsService.org Twitter.com/krazykriz LinkedIn.com/in/AndrewKrzmarzick Delicious.com/akrzmarzick Slideshare.com/akrzmarzick 30 www.grad.usda.gov