Discover my favorite Service Design Principles followed by a Questions and Answers sessions on Service Design. I'll present a few of my favorites Service Design Principles I discovered over the years. These principles are tricky, tips and ideas that help you improve both your customer and team experience for your product, service or organization. These are a few examples of the questions I'll try to answer during this event. All of these questions have been sent by the community. Once you register you can also share your questions in advance 🤓 How to create a compelling and professional digital portfolio as a Service Designer? Cristiana B. How to practice and not give up on Service Design? Ramya M. How can I create my own Service Design principles? Lidia P. How can we get more companies to open up junior/mid level positions for people transitioning into a Service Design career? Saranya V. How to implement a service you deliver correctly? Mariana C. How to evaluate the value/purpose of a service? Mariana C. How do you communicate the value of Service Design to non designers? Juneza N.

1. Service
Design
Webinar 001

2. Where are you from?
Leave a comment
in the chat

4. It's fucking easy
to learn Service
Design.

5. I have a crazy
dream get
8 million people
excited about
Service Design.

6. While making it
feel like a
conversation in a
bar with a mate.

7. Thanks for your
support to help
me do that.

8. Thank you Natalia Cymerman, Zac Heisey,
Deirdre Malone, Gavin Mandrelle,
Anastasia Spacenco, Jennifer Gibson,
Srinivas Reddy, Sherry Smith, Giovanna
Debelis, Pamela Kaikati, Steve Bright, Elle
Beaumont-Bilsby, Danila Maksishko, Yuya
Su, Paola Solano, Tudor Juravlea, Miguel
Canas, Julia Oberndörfer, Anahi Lavado,
Jamie Campbell.

9. The plan for today:
favorite Service
Design Principle
and a few questions

10. I've designed this
like a trailer.
Information overload
that gives you the
taste to explore more.

11. Service
Design
Principles

12. An idea, tip, advice or
principle to improve the
human experience.
What's a Service
Design Principle?

13. Principle 068
“Reduce Cleaning
Costs by Putting
a Fly Sticker in
the Urinal.”
Weird but makes a 8% cost
reduction for cleaning the toilets

14. Principle 117
“Show me
what you won't
do for me.”
Counterintuitive but avoids
a lot of shitty conversations

15. Principle 201?
“Let me remove
things your AI
shouldn't use for
recommendations”
A co-created principle
with Guy Martin
Watch my rough thinking →

16. Service
Design
Questions

17. Cristiana B.
“How to create a
compelling and
professional digital
portfolio as a Service
Designer?”
Read
my
rough
notes
→

18. Ramya M.
“How to practice and
not give up on Service
Design?”
Read
my
rough
notes
→

19. Lidia P.
“How can I create my
own Service Design
principles?”
Read
my
rough
notes
→

20. Saranya V.
“How can we get more
companies to open up
junior/mid level positions
for people transitioning into
a Service Design career?”
Read
my
rough
notes
→

21. Mariana C.
“How to implement a
service you deliver
correctly?”
Read
my
rough
notes
→

22. Mariana C.
“How to evaluate the
value/purpose of a
service?”
Read
my
rough
notes
→

23. Juneza N.
“How do you
communicate the
value of Service
Design to non
designers?”
Read
my
rough
notes
→

24. Constance L. B.
“How do you help your
clients to see the benefit of
design principles when
they are heavily driven by
delivery timelines?”
Read
my
rough
notes
→

25. What's your
question?
Questions for future webinars

26. Thanks
You're awesome

27. Join the
community
now.
And be part of
that crazy dream
Access
the
community
→

29. Should I do another
webinar?

30. What would you change?