SlideShare a Scribd company logo
1 of 92
Optimize every page of the
customer journey
Karl Gilis
@agconsult
Some of our clients
1. Optimize the whole funnel
The funnel on most websites
How most people try to solve this
What usability & AB-testing is about
35,4% more forms submitted
+ 45,9% clicks on "Get a quote"
+ 15,6% clicks on "Book a test drive"
78% more clicks
2. Global lay-out & homepage
Sliders| Less marketing| Focus | Navigation
Sliders suck
28% more clicks
55% more clicks
+ 835,5% more clicks on featured products
+ 178,1% more clicks on the 'personal mix'
Products or product categories?
+ 188% more clicks
+ 75% more sales from homepage visitors
Less marketing, more action
Apple
Amazon
• 27,2% more clicks on the
contact button
• 46,0% more clicks on
Twinson
12,2% more clicks on these
product boxes
6,6% more clicks below the page fold
Focus
23 times more people
use the dealer locator
Navigation
56% more revenue
20,3% more clicks on
navigation items
20,2% more clicks in the
content area
7,7% to 25,7% more
clicks on CTA's
3. Category & list pages
More is more| Call to action | Button vs. Links | Bullet lists
35% more sales
You really need a call to action
72,3% more clicks to
product pages
13,1% more clicks to
product pages
Buttons versus links?
16,4% more clicks
4,9% more clicks
19,0% fewer clicks
26,8% fewer clicks
Bullet lists
78% more clicks
325% more clicks
4. Product & detail pages
Remove clutter| Left vs. Right | Buttons | Persuasion
Remove clutter
624,4% more newsletter subscribers
60% more clicks on
one of these
"Recently published
articles"
157% more clicks at the
bottom of the page
Left versus right
25% more reservations
217% more conversion
Positioning of the buttons
+ 45,9% clicks on "Get a quote"
+ 15,6% clicks on "Book a test drive"
Repeat your CTA's at the bottom
43,8% more clicks
Social can hurt sales
11,9% more orders
CTA copywriting
45% more sales
14,3% more clicks
Combine these tips for better results
51% more clicks on add to cart
Reassuring messages
23,2% more conversion
19,4% more conversion
5. Forms & check-outs
Remove clutter| Upselling | Reassuring messages
Remove clutter
11,3% more clicks to
the next step
11,4% more people continue to
the check-out page
Upselling?
15,5% more clicks
Reassuring messages
35,4% more forms submitted
Free bonus tip
Huur een specialist in
AGConsult
+32 9 335 22 73
karl@agconsult.com
www.agconsult.com

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