SlideShare a Scribd company logo
1 of 31
Download to read offline
© Copyright 2006-2017, Inflectra Corporation - 1 -
KronoDesk®
- Listen, Help, Solve
Help Desk Ticketing, Online Knowledge Base and Support Forums in One Package
© Copyright 2006-2017, Inflectra Corporation - 2 -
Objectives
 After viewing this presentation you will:
 Understand the challenges involved in providing high
quality customer support
 Have a strong grasp on the features provided by
KronoDesk
 Have learned about the benefits of using KronoDesk
to manage your customer support
© Copyright 2006-2017, Inflectra Corporation - 3 -
Agenda
 Customer Support Overview
 KronoDesk® Overview
 Feature Walkthrough
 Dashboards
 Help Desk Ticketing
 Customer Support Forums
 Online Knowledge Base
 Reporting
 Mobile Interface
 Integration with SpiraTest / SpiraTeam
© Copyright 2006-2017, Inflectra Corporation Page: 4
Customer Support Challenges
 When customers have questions or issues with a
product or system they need customer support.
 Customers ideally would like to find the answer to the problem
quickly and easily without having to invest significant time in
solving the issue
 Companies want to provide the highest possible level of support
in a manner that provides a high degree of satisfaction whilst
being cost-effective at the same time
 Traditional help-desk tools focus on providing support for
individual customers, but don’t address the fact that many
customer issues are not unique and have been solved before.
© Copyright 2006-2017, Inflectra Corporation - 5 -
KronoDesk®
Overview
© Copyright 2006-2017, Inflectra Corporation - 6 -
Product Overview
 KronoDesk® is an integrated customer support system that includes
help desk ticketing, customer support forums and an online
knowledge base in a single user interface.
 When customers arrive with a problem, question or enquiry,
KronoDesk® will direct them to relevant knowledge base articles,
suggest helpful discussion threads and provide self-service
solutions so that they can find a wide range of immediate solutions
and suggestions.
 For those enquiries that do not match an existing article or have not
yet been discussed in a support forum, KronoDesk® will direct the
customer to log a help desk ticket. The system provides an easy-to-
use help desk submission form that gathers the appropriate
information to ensure a speedy resolution of the problem.
© Copyright 2006-2017, Inflectra Corporation - 7 -
Why Choose KronoDesk?
 The top three reasons that our customers choose
KronoDesk over other solutions are:
 Configurable Help Desk with Forums & Knowledge Base
KronoDesk includes a help desk ticketing system together with fully
integrated customer forums and online knowledge base. The complete
support package in one.
 Completely Configurable with Built-In Theming
KronoDesk lets you quickly configure its workflows and fields to match
your needs. The theming system lets you easily rebrand the system to
fit into your website and other company communications.
 Available Hosted or On-Premise
KronoDesk is available as both a both a secure, hosted SaaS service or
as an on-premise product that is installed in your own environment. In
addition, we provide superb technical support that ensures that
questions are dealt with in a timely and professional manner.
© Copyright 2006-2017, Inflectra Corporation - 8 -
Feature Snapshot
 Easy to use web-based help
desk ticket submission
 Automated email notifications
when tickets updated
 Auto-suggests articles during
help-desk submissions
 Track ticket change history and
comments
 Customizable fields, status,
priorities and workflows
 Built-in screenshot capture tool
 Upload articles and FAQs for
common problems
 Powerful theming to fully white-
label into your website
 Setup user support forums so
your customers can help each
other
 Central dashboard so that
agents can monitor forum posts
and tickets
 Subscribe to forums/threads by
email or RSS
 Knowledge base can be sorted
and searched by keyword and
category
Listed below are some of the many great features that makes
KronoDesk customer support software the leading choice for
companies and organizations worldwide:
© Copyright 2006-2017, Inflectra Corporation - 9 -
Feature Walkthrough
© Copyright 2006-2017, Inflectra Corporation
Customer Home Page
 The customer dashboard provides a single view for your customers
to see new knowledge base articles, recent forum posts and all their
open tickets.
- 10 -
© Copyright 2006-2017, Inflectra Corporation
Support Agent Home Page
 The customizable agent dashboard, allows your support agents to
view all their assigned tickets, monitor incoming forum posts and
check for new tickets all from the same screen.
- 11 -
© Copyright 2006-2017, Inflectra Corporation
Fully Mobile Responsive
KronoDesk has been designed to optimize its features on any device,
whether that be a large desktop monitor, a tablet or mobile phone.
Customers can browse the knowledge base, reply to forum posts and submit
help desk tickets from the convenience of their phones.
© Copyright 2006-2017, Inflectra Corporation
Help Desk Ticketing - Submitting
 KronoDesk makes it easy for your customers to submit help desk
tickets, attaching files and screenshots, making it easy for your
support agents to reproduce issues and provide help.
- 13 -
© Copyright 2006-2017, Inflectra Corporation
Help Desk Ticketing – Searching & Filtering
 Your support agents can use the powerful sorting, searching and
filtering features to track and manage their assigned tickets.
- 14 -
© Copyright 2006-2017, Inflectra Corporation
Help Desk Ticketing - Responding
 The ticket editing screen lets your customer agents quickly and
easily respond to custom help desk tickets.
 The system allows them to add notes, view the change history,
attach documents and update the fields based on the workflow.
- 15 -
© Copyright 2006-2017, Inflectra Corporation
Help Desk Ticketing – Contact History
 The ticket details page lets you see all of the interactions between
your support personnel and the customer. You can have both public
and private notes added to the ticket.
 The change history lets you see the actions and escalations that
have been performed on the help desk ticket
- 16 -
© Copyright 2006-2017, Inflectra Corporation
Knowledge Base – Categories & Tags
 The knowledge base allows you to categorize support articles into
categories based on the different products and types of article.
 The tag cloud lets your customers quickly find articles related to
specific topics.
- 17 -
© Copyright 2006-2017, Inflectra Corporation
Knowledge Base – Creating & Editing
 The knowledge base lets you write articles, embed screenshots,
attach documents, add links and specify meta-tags.
 When customers click on the tags, KronoDesk will display any other
articles that share the same meta-tag, allowing customers to quickly
find related information.
- 18 -
© Copyright 2006-2017, Inflectra Corporation
Knowledge Base – Auto Suggestions
 When submitting a new help desk ticket, the system scans the
existing knowledge base and makes intelligent suggestions to
help the customer. This reduces the number of repetitive help
desk enquires that have previously been answered.
- 19 -
© Copyright 2006-2017, Inflectra Corporation
Support Forums - Categories
 The customer support forums allow you to create different support
forum categories for different products and customer needs.
 The system remembers which forums you have read and highlights
any that have new threads or messages.
- 20 -
© Copyright 2006-2017, Inflectra Corporation
Support Forums - Forums
 The system displays the list of threads in each forum together with
the number of replies and views.
 The system remembers which threads you have read and highlights
any that have new messages.
- 21 -
© Copyright 2006-2017, Inflectra Corporation
Support Forums - Threads
 The thread details page displays the original message together with
a threaded list of customer and support agent replies.
 Users can subscribe to the thread/forum as an RSS feed
- 22 -
© Copyright 2006-2017, Inflectra Corporation
Email Notifications
 KronoDesk contains a powerful email templating system so that
outbound email messages can be formatted to fit your organization.
 When users subscribe to threads, forums or articles, the system
sends out automatic notifications
- 23 -
© Copyright 2006-2017, Inflectra Corporation
Theming & Rebranding
- 24 -
 KronoDesk provides an intuitive theme creation tool that lets you
quickly and easily rebrand it to integrate with your website and
other systems.
© Copyright 2006-2017, Inflectra Corporation
Email Integration
KronoDesk can connect to your email system and automatically convert
emails from customers into new help desk tickets.
The system is intelligent enough to determine which emails are replies to
existing tickets and will automatically add the emails as new comments onto
the existing help desk ticket.
© Copyright 2006-2017, Inflectra Corporation
Subscribe to Threads/Articles
 Users can subscribe to specific articles, threads and forums
 When changes are made to an article, new threads are posted in a
forum or new replies are added to a thread, the user will be notified
- 26 -
© Copyright 2006-2017, Inflectra Corporation
Customizable Reporting Dashboard
KronoDesk allows you to build a customized reporting dashboard
featuring your frequently-used graphs, charts and reports. The data
behind the graphs can be displayed and exported to a CSV/Excel file.
© Copyright 2006-2017, Inflectra Corporation
SpiraTeam® Integration
 When used with SpiraTeam® you can integrate your customer
support into your software development lifecycle.
 Each KronoDesk™ ticket can generate new incidents in SpiraTeam
so that customer requests can be seamlessly added to the project.
- 28 -
© Copyright 2006-2017, Inflectra Corporation
Configuration & Customization
 KronoDesk is completely configurable, so that you can tailor the
system to match your customer support process.
 The system lets you setup custom fields, priorities, statuses, types,
resolutions and workflows so that you can tailor the product to fit
your process and business.
- 29 -
© Copyright 2006-2017, Inflectra Corporation - 30 -
Questions?
Please contact sales@inflectra.com if you have additional questions.
© Copyright 2006-2017, Inflectra Corporation - 31 -
Legal Notices
 DISCLAIMER: All product comparison diagrams have been made
on the basis of information available on respective product websites.
The analysis and views expressed in the diagrams and the
information made available are purely those of Inflectra
Corporation. It is possible that competing products have additional
features not mentioned on the product websites.

More Related Content

What's hot

Inflectra User Summit in Mannheim, Germany
Inflectra User Summit in Mannheim, GermanyInflectra User Summit in Mannheim, Germany
Inflectra User Summit in Mannheim, GermanyAdam Sandman
 
KronoDesk Overview Presentation (2019)
KronoDesk Overview Presentation (2019)KronoDesk Overview Presentation (2019)
KronoDesk Overview Presentation (2019)Inflectra
 
Microsoft Dynamics AX- Robotic Process Automation (RPA) with Rapise
Microsoft Dynamics AX- Robotic Process Automation (RPA) with RapiseMicrosoft Dynamics AX- Robotic Process Automation (RPA) with Rapise
Microsoft Dynamics AX- Robotic Process Automation (RPA) with RapiseAdam Sandman
 
Microsoft Dynamics NAV - Robotic Process Automation (RPA) with Rapise
Microsoft Dynamics NAV - Robotic Process Automation (RPA) with RapiseMicrosoft Dynamics NAV - Robotic Process Automation (RPA) with Rapise
Microsoft Dynamics NAV - Robotic Process Automation (RPA) with RapiseAdam Sandman
 
Inflectra Agile Alliance Agile2015 Conference
Inflectra Agile Alliance Agile2015 ConferenceInflectra Agile Alliance Agile2015 Conference
Inflectra Agile Alliance Agile2015 ConferenceAdam Sandman
 
Scenarios or Why Some Automation Projects Fail - Webinar Presentation
Scenarios or Why Some Automation Projects Fail - Webinar Presentation Scenarios or Why Some Automation Projects Fail - Webinar Presentation
Scenarios or Why Some Automation Projects Fail - Webinar Presentation Inflectra
 
Microsoft Dynamics NAV - Robotic Process Automation (RPA) with Rapise
Microsoft Dynamics NAV - Robotic Process Automation (RPA) with RapiseMicrosoft Dynamics NAV - Robotic Process Automation (RPA) with Rapise
Microsoft Dynamics NAV - Robotic Process Automation (RPA) with RapiseAdam Sandman
 
Rapise - Introduction to Powerful New Rapise 6.0
Rapise - Introduction to Powerful New Rapise 6.0Rapise - Introduction to Powerful New Rapise 6.0
Rapise - Introduction to Powerful New Rapise 6.0Adam Sandman
 
Major Spira v6.3 Usability & Performance Enhancements Unveiled
Major Spira v6.3 Usability & Performance Enhancements UnveiledMajor Spira v6.3 Usability & Performance Enhancements Unveiled
Major Spira v6.3 Usability & Performance Enhancements UnveiledInflectra
 
Transform Software Testing and Quality with the Neotys-Inflectra Platform
Transform Software Testing and Quality with the Neotys-Inflectra PlatformTransform Software Testing and Quality with the Neotys-Inflectra Platform
Transform Software Testing and Quality with the Neotys-Inflectra PlatformInflectra
 
Inflectra 2017 Zürich User Summit
Inflectra 2017 Zürich User SummitInflectra 2017 Zürich User Summit
Inflectra 2017 Zürich User SummitAdam Sandman
 
Spira: BI And Custom Reporting
Spira: BI And Custom ReportingSpira: BI And Custom Reporting
Spira: BI And Custom ReportingInflectra
 
UI Automation 101: Working With Navigation And Menus
UI Automation 101: Working With Navigation And MenusUI Automation 101: Working With Navigation And Menus
UI Automation 101: Working With Navigation And MenusInflectra
 
Inflectra Partner Program 2021
Inflectra Partner Program 2021Inflectra Partner Program 2021
Inflectra Partner Program 2021Inflectra
 
Rapise Overview Presentation
Rapise Overview PresentationRapise Overview Presentation
Rapise Overview PresentationAdam Sandman
 
AI in Test Automation
AI in Test AutomationAI in Test Automation
AI in Test AutomationInflectra
 
Agile in Software Testing - The Government Edition
Agile in Software Testing - The Government EditionAgile in Software Testing - The Government Edition
Agile in Software Testing - The Government EditionAdam Sandman
 
Automating Web UI Testing | Inflectra Webinars | (Part 1)
Automating Web UI Testing | Inflectra Webinars | (Part 1)Automating Web UI Testing | Inflectra Webinars | (Part 1)
Automating Web UI Testing | Inflectra Webinars | (Part 1)Inflectra
 
SpiraPlan - Key Elements of Inflectra Spira 6.0
SpiraPlan - Key Elements of Inflectra Spira 6.0SpiraPlan - Key Elements of Inflectra Spira 6.0
SpiraPlan - Key Elements of Inflectra Spira 6.0Inflectra
 
Using REST and UI Testing to Test Ajax Web Applications
Using REST and UI Testing to Test Ajax Web ApplicationsUsing REST and UI Testing to Test Ajax Web Applications
Using REST and UI Testing to Test Ajax Web ApplicationsAdam Sandman
 

What's hot (20)

Inflectra User Summit in Mannheim, Germany
Inflectra User Summit in Mannheim, GermanyInflectra User Summit in Mannheim, Germany
Inflectra User Summit in Mannheim, Germany
 
KronoDesk Overview Presentation (2019)
KronoDesk Overview Presentation (2019)KronoDesk Overview Presentation (2019)
KronoDesk Overview Presentation (2019)
 
Microsoft Dynamics AX- Robotic Process Automation (RPA) with Rapise
Microsoft Dynamics AX- Robotic Process Automation (RPA) with RapiseMicrosoft Dynamics AX- Robotic Process Automation (RPA) with Rapise
Microsoft Dynamics AX- Robotic Process Automation (RPA) with Rapise
 
Microsoft Dynamics NAV - Robotic Process Automation (RPA) with Rapise
Microsoft Dynamics NAV - Robotic Process Automation (RPA) with RapiseMicrosoft Dynamics NAV - Robotic Process Automation (RPA) with Rapise
Microsoft Dynamics NAV - Robotic Process Automation (RPA) with Rapise
 
Inflectra Agile Alliance Agile2015 Conference
Inflectra Agile Alliance Agile2015 ConferenceInflectra Agile Alliance Agile2015 Conference
Inflectra Agile Alliance Agile2015 Conference
 
Scenarios or Why Some Automation Projects Fail - Webinar Presentation
Scenarios or Why Some Automation Projects Fail - Webinar Presentation Scenarios or Why Some Automation Projects Fail - Webinar Presentation
Scenarios or Why Some Automation Projects Fail - Webinar Presentation
 
Microsoft Dynamics NAV - Robotic Process Automation (RPA) with Rapise
Microsoft Dynamics NAV - Robotic Process Automation (RPA) with RapiseMicrosoft Dynamics NAV - Robotic Process Automation (RPA) with Rapise
Microsoft Dynamics NAV - Robotic Process Automation (RPA) with Rapise
 
Rapise - Introduction to Powerful New Rapise 6.0
Rapise - Introduction to Powerful New Rapise 6.0Rapise - Introduction to Powerful New Rapise 6.0
Rapise - Introduction to Powerful New Rapise 6.0
 
Major Spira v6.3 Usability & Performance Enhancements Unveiled
Major Spira v6.3 Usability & Performance Enhancements UnveiledMajor Spira v6.3 Usability & Performance Enhancements Unveiled
Major Spira v6.3 Usability & Performance Enhancements Unveiled
 
Transform Software Testing and Quality with the Neotys-Inflectra Platform
Transform Software Testing and Quality with the Neotys-Inflectra PlatformTransform Software Testing and Quality with the Neotys-Inflectra Platform
Transform Software Testing and Quality with the Neotys-Inflectra Platform
 
Inflectra 2017 Zürich User Summit
Inflectra 2017 Zürich User SummitInflectra 2017 Zürich User Summit
Inflectra 2017 Zürich User Summit
 
Spira: BI And Custom Reporting
Spira: BI And Custom ReportingSpira: BI And Custom Reporting
Spira: BI And Custom Reporting
 
UI Automation 101: Working With Navigation And Menus
UI Automation 101: Working With Navigation And MenusUI Automation 101: Working With Navigation And Menus
UI Automation 101: Working With Navigation And Menus
 
Inflectra Partner Program 2021
Inflectra Partner Program 2021Inflectra Partner Program 2021
Inflectra Partner Program 2021
 
Rapise Overview Presentation
Rapise Overview PresentationRapise Overview Presentation
Rapise Overview Presentation
 
AI in Test Automation
AI in Test AutomationAI in Test Automation
AI in Test Automation
 
Agile in Software Testing - The Government Edition
Agile in Software Testing - The Government EditionAgile in Software Testing - The Government Edition
Agile in Software Testing - The Government Edition
 
Automating Web UI Testing | Inflectra Webinars | (Part 1)
Automating Web UI Testing | Inflectra Webinars | (Part 1)Automating Web UI Testing | Inflectra Webinars | (Part 1)
Automating Web UI Testing | Inflectra Webinars | (Part 1)
 
SpiraPlan - Key Elements of Inflectra Spira 6.0
SpiraPlan - Key Elements of Inflectra Spira 6.0SpiraPlan - Key Elements of Inflectra Spira 6.0
SpiraPlan - Key Elements of Inflectra Spira 6.0
 
Using REST and UI Testing to Test Ajax Web Applications
Using REST and UI Testing to Test Ajax Web ApplicationsUsing REST and UI Testing to Test Ajax Web Applications
Using REST and UI Testing to Test Ajax Web Applications
 

Viewers also liked

Spira Test Overview Presentation
Spira Test Overview PresentationSpira Test Overview Presentation
Spira Test Overview PresentationAdam Sandman
 
Spira Plan Overview Presentation
Spira Plan Overview PresentationSpira Plan Overview Presentation
Spira Plan Overview PresentationAdam Sandman
 
Spira Team Overview Presentation
Spira Team Overview PresentationSpira Team Overview Presentation
Spira Team Overview PresentationAdam Sandman
 
Remote Launch Overview Presentation
Remote Launch Overview PresentationRemote Launch Overview Presentation
Remote Launch Overview PresentationAdam Sandman
 
Inflectra Enterprise Agile Planning Briefing 2016
Inflectra Enterprise Agile Planning Briefing 2016Inflectra Enterprise Agile Planning Briefing 2016
Inflectra Enterprise Agile Planning Briefing 2016Adam Sandman
 
Whose test is it anyway - LW&CN v0.3
Whose test is it anyway - LW&CN v0.3Whose test is it anyway - LW&CN v0.3
Whose test is it anyway - LW&CN v0.3Clinton Nobrega AMBCS
 
Spira team
Spira teamSpira team
Spira teamVirgCSan
 
"Couple’s Therapy – Bridging the Gap Between Marketing & IT" - Mason Companie...
"Couple’s Therapy – Bridging the Gap Between Marketing & IT" - Mason Companie..."Couple’s Therapy – Bridging the Gap Between Marketing & IT" - Mason Companie...
"Couple’s Therapy – Bridging the Gap Between Marketing & IT" - Mason Companie...Tealium
 
Introduction to Back End Automation Testing - Nguyen Vu Hoang, Hoang Phi
Introduction to Back End Automation Testing - Nguyen Vu Hoang, Hoang PhiIntroduction to Back End Automation Testing - Nguyen Vu Hoang, Hoang Phi
Introduction to Back End Automation Testing - Nguyen Vu Hoang, Hoang PhiHo Chi Minh City Software Testing Club
 
Test Masters 2016 Spring Conference
Test Masters 2016 Spring ConferenceTest Masters 2016 Spring Conference
Test Masters 2016 Spring ConferenceAdam Sandman
 
Testwarez 2009 Use Proper Tool
Testwarez 2009 Use Proper ToolTestwarez 2009 Use Proper Tool
Testwarez 2009 Use Proper ToolAdam Sandman
 
D-CAST: The Future of Agile Testing Meetup
D-CAST: The Future of Agile Testing MeetupD-CAST: The Future of Agile Testing Meetup
D-CAST: The Future of Agile Testing MeetupAdam Sandman
 
SpiraTeam: Typische Implementierungen bei Kunden
SpiraTeam: Typische Implementierungen bei KundenSpiraTeam: Typische Implementierungen bei Kunden
SpiraTeam: Typische Implementierungen bei KundenAdam Sandman
 
Intersys - Integration mit Spirateam (Zurich 2017)
Intersys - Integration mit Spirateam (Zurich 2017)Intersys - Integration mit Spirateam (Zurich 2017)
Intersys - Integration mit Spirateam (Zurich 2017)Adam Sandman
 
PTA Presentation SpiraTeam in Action Case Study
PTA Presentation SpiraTeam in Action Case StudyPTA Presentation SpiraTeam in Action Case Study
PTA Presentation SpiraTeam in Action Case StudyAdam Sandman
 
Inflectra CodeCamp Internship Introduction
Inflectra CodeCamp Internship IntroductionInflectra CodeCamp Internship Introduction
Inflectra CodeCamp Internship IntroductionAdam Sandman
 
Technical Support Helpdesk
Technical Support HelpdeskTechnical Support Helpdesk
Technical Support HelpdeskGagan Singh
 
WE are Doing it Wrong - Dmitry Sharkov
WE are Doing it Wrong - Dmitry SharkovWE are Doing it Wrong - Dmitry Sharkov
WE are Doing it Wrong - Dmitry SharkovQA or the Highway
 
Introduction to Unified Functional Testing 12 (UFT)
Introduction to Unified Functional Testing 12 (UFT)Introduction to Unified Functional Testing 12 (UFT)
Introduction to Unified Functional Testing 12 (UFT)Archana Krushnan
 
What is UFT? HP's unified functional testing.
What is UFT? HP's unified functional testing.What is UFT? HP's unified functional testing.
What is UFT? HP's unified functional testing.Confiz
 

Viewers also liked (20)

Spira Test Overview Presentation
Spira Test Overview PresentationSpira Test Overview Presentation
Spira Test Overview Presentation
 
Spira Plan Overview Presentation
Spira Plan Overview PresentationSpira Plan Overview Presentation
Spira Plan Overview Presentation
 
Spira Team Overview Presentation
Spira Team Overview PresentationSpira Team Overview Presentation
Spira Team Overview Presentation
 
Remote Launch Overview Presentation
Remote Launch Overview PresentationRemote Launch Overview Presentation
Remote Launch Overview Presentation
 
Inflectra Enterprise Agile Planning Briefing 2016
Inflectra Enterprise Agile Planning Briefing 2016Inflectra Enterprise Agile Planning Briefing 2016
Inflectra Enterprise Agile Planning Briefing 2016
 
Whose test is it anyway - LW&CN v0.3
Whose test is it anyway - LW&CN v0.3Whose test is it anyway - LW&CN v0.3
Whose test is it anyway - LW&CN v0.3
 
Spira team
Spira teamSpira team
Spira team
 
"Couple’s Therapy – Bridging the Gap Between Marketing & IT" - Mason Companie...
"Couple’s Therapy – Bridging the Gap Between Marketing & IT" - Mason Companie..."Couple’s Therapy – Bridging the Gap Between Marketing & IT" - Mason Companie...
"Couple’s Therapy – Bridging the Gap Between Marketing & IT" - Mason Companie...
 
Introduction to Back End Automation Testing - Nguyen Vu Hoang, Hoang Phi
Introduction to Back End Automation Testing - Nguyen Vu Hoang, Hoang PhiIntroduction to Back End Automation Testing - Nguyen Vu Hoang, Hoang Phi
Introduction to Back End Automation Testing - Nguyen Vu Hoang, Hoang Phi
 
Test Masters 2016 Spring Conference
Test Masters 2016 Spring ConferenceTest Masters 2016 Spring Conference
Test Masters 2016 Spring Conference
 
Testwarez 2009 Use Proper Tool
Testwarez 2009 Use Proper ToolTestwarez 2009 Use Proper Tool
Testwarez 2009 Use Proper Tool
 
D-CAST: The Future of Agile Testing Meetup
D-CAST: The Future of Agile Testing MeetupD-CAST: The Future of Agile Testing Meetup
D-CAST: The Future of Agile Testing Meetup
 
SpiraTeam: Typische Implementierungen bei Kunden
SpiraTeam: Typische Implementierungen bei KundenSpiraTeam: Typische Implementierungen bei Kunden
SpiraTeam: Typische Implementierungen bei Kunden
 
Intersys - Integration mit Spirateam (Zurich 2017)
Intersys - Integration mit Spirateam (Zurich 2017)Intersys - Integration mit Spirateam (Zurich 2017)
Intersys - Integration mit Spirateam (Zurich 2017)
 
PTA Presentation SpiraTeam in Action Case Study
PTA Presentation SpiraTeam in Action Case StudyPTA Presentation SpiraTeam in Action Case Study
PTA Presentation SpiraTeam in Action Case Study
 
Inflectra CodeCamp Internship Introduction
Inflectra CodeCamp Internship IntroductionInflectra CodeCamp Internship Introduction
Inflectra CodeCamp Internship Introduction
 
Technical Support Helpdesk
Technical Support HelpdeskTechnical Support Helpdesk
Technical Support Helpdesk
 
WE are Doing it Wrong - Dmitry Sharkov
WE are Doing it Wrong - Dmitry SharkovWE are Doing it Wrong - Dmitry Sharkov
WE are Doing it Wrong - Dmitry Sharkov
 
Introduction to Unified Functional Testing 12 (UFT)
Introduction to Unified Functional Testing 12 (UFT)Introduction to Unified Functional Testing 12 (UFT)
Introduction to Unified Functional Testing 12 (UFT)
 
What is UFT? HP's unified functional testing.
What is UFT? HP's unified functional testing.What is UFT? HP's unified functional testing.
What is UFT? HP's unified functional testing.
 

Similar to Krono Desk Overview Presentation

KronoDesk Overview Presentation (2021)
KronoDesk Overview Presentation (2021)KronoDesk Overview Presentation (2021)
KronoDesk Overview Presentation (2021)Inflectra
 
Co|Create Website Documentation Guidebook
Co|Create Website Documentation GuidebookCo|Create Website Documentation Guidebook
Co|Create Website Documentation GuidebookJon Wretlind, BFA, MDiv
 
AspDotNetStorefront and DNN Reunited - Jim Duwel & Lori McDonald, Brilliance ...
AspDotNetStorefront and DNN Reunited - Jim Duwel & Lori McDonald, Brilliance ...AspDotNetStorefront and DNN Reunited - Jim Duwel & Lori McDonald, Brilliance ...
AspDotNetStorefront and DNN Reunited - Jim Duwel & Lori McDonald, Brilliance ...AspDotNetStorefront
 
Business central october 2018 release what's new
Business central october 2018 release   what's newBusiness central october 2018 release   what's new
Business central october 2018 release what's newAlletec
 
Business central october 2018 release what's new
Business central october 2018 release   what's newBusiness central october 2018 release   what's new
Business central october 2018 release what's newAlletec
 
Azure. Is It Worth It? - TechEd Beijing 2010 - Ethos
Azure. Is It Worth It? - TechEd Beijing 2010 - EthosAzure. Is It Worth It? - TechEd Beijing 2010 - Ethos
Azure. Is It Worth It? - TechEd Beijing 2010 - EthosEthos Technologies
 
Bitrix Intranet Version 11.0 Presentation
Bitrix Intranet Version 11.0 PresentationBitrix Intranet Version 11.0 Presentation
Bitrix Intranet Version 11.0 PresentationBitrix, Inc.
 
Create B2B Exchanges with Cisco Connected Processes: an overview
Create B2B Exchanges with Cisco Connected Processes: an overviewCreate B2B Exchanges with Cisco Connected Processes: an overview
Create B2B Exchanges with Cisco Connected Processes: an overviewCisco DevNet
 
Dbm380 Course Syllabus
Dbm380 Course SyllabusDbm380 Course Syllabus
Dbm380 Course SyllabusSheila Guy
 
Adobe Flash Platform Evangelism Kit
Adobe Flash Platform Evangelism KitAdobe Flash Platform Evangelism Kit
Adobe Flash Platform Evangelism KitSaurabh Mathur
 
Dispute Resolution Web Application
Dispute Resolution Web ApplicationDispute Resolution Web Application
Dispute Resolution Web ApplicationMike Taylor
 
Sea Commander Swot Analysis
Sea Commander Swot AnalysisSea Commander Swot Analysis
Sea Commander Swot AnalysisTara Hardin
 
Web Based Investment Management System
Web Based Investment Management SystemWeb Based Investment Management System
Web Based Investment Management SystemMike Taylor
 
B School Enlightener
B School EnlightenerB School Enlightener
B School Enlighteneraryan990
 
Bca project sample asp.net project topic for bca on small mobile shop system.
Bca project sample  asp.net project topic for bca on small mobile shop system.Bca project sample  asp.net project topic for bca on small mobile shop system.
Bca project sample asp.net project topic for bca on small mobile shop system.Study Stuff
 
Microsoft Program Offering Webinar January 2022
Microsoft Program Offering Webinar  January 2022Microsoft Program Offering Webinar  January 2022
Microsoft Program Offering Webinar January 2022TechSoup
 
Aligning Business Models And Technology Architectures Ore Dev Conferenc...
Aligning  Business  Models And  Technology  Architectures  Ore Dev  Conferenc...Aligning  Business  Models And  Technology  Architectures  Ore Dev  Conferenc...
Aligning Business Models And Technology Architectures Ore Dev Conferenc...Enthiosys Inc
 
Johannes Zijlstra - Sitecore 9 and GDPR
Johannes Zijlstra - Sitecore 9 and GDPRJohannes Zijlstra - Sitecore 9 and GDPR
Johannes Zijlstra - Sitecore 9 and GDPRSagittarius
 
MM Presentation for Philips CE (2000)
MM Presentation for Philips CE (2000)MM Presentation for Philips CE (2000)
MM Presentation for Philips CE (2000)Michael Dobe, Ph.D.
 

Similar to Krono Desk Overview Presentation (20)

KronoDesk Overview Presentation (2021)
KronoDesk Overview Presentation (2021)KronoDesk Overview Presentation (2021)
KronoDesk Overview Presentation (2021)
 
Co|Create Website Documentation Guidebook
Co|Create Website Documentation GuidebookCo|Create Website Documentation Guidebook
Co|Create Website Documentation Guidebook
 
AspDotNetStorefront and DNN Reunited - Jim Duwel & Lori McDonald, Brilliance ...
AspDotNetStorefront and DNN Reunited - Jim Duwel & Lori McDonald, Brilliance ...AspDotNetStorefront and DNN Reunited - Jim Duwel & Lori McDonald, Brilliance ...
AspDotNetStorefront and DNN Reunited - Jim Duwel & Lori McDonald, Brilliance ...
 
Business central october 2018 release what's new
Business central october 2018 release   what's newBusiness central october 2018 release   what's new
Business central october 2018 release what's new
 
Business central october 2018 release what's new
Business central october 2018 release   what's newBusiness central october 2018 release   what's new
Business central october 2018 release what's new
 
Azure. Is It Worth It? - TechEd Beijing 2010 - Ethos
Azure. Is It Worth It? - TechEd Beijing 2010 - EthosAzure. Is It Worth It? - TechEd Beijing 2010 - Ethos
Azure. Is It Worth It? - TechEd Beijing 2010 - Ethos
 
Bitrix Intranet Version 11.0 Presentation
Bitrix Intranet Version 11.0 PresentationBitrix Intranet Version 11.0 Presentation
Bitrix Intranet Version 11.0 Presentation
 
Create B2B Exchanges with Cisco Connected Processes: an overview
Create B2B Exchanges with Cisco Connected Processes: an overviewCreate B2B Exchanges with Cisco Connected Processes: an overview
Create B2B Exchanges with Cisco Connected Processes: an overview
 
Dbm380 Course Syllabus
Dbm380 Course SyllabusDbm380 Course Syllabus
Dbm380 Course Syllabus
 
Adobe Flash Platform Evangelism Kit
Adobe Flash Platform Evangelism KitAdobe Flash Platform Evangelism Kit
Adobe Flash Platform Evangelism Kit
 
Dispute Resolution Web Application
Dispute Resolution Web ApplicationDispute Resolution Web Application
Dispute Resolution Web Application
 
Sea Commander Swot Analysis
Sea Commander Swot AnalysisSea Commander Swot Analysis
Sea Commander Swot Analysis
 
Bitrix Intranet Portal
Bitrix Intranet PortalBitrix Intranet Portal
Bitrix Intranet Portal
 
Web Based Investment Management System
Web Based Investment Management SystemWeb Based Investment Management System
Web Based Investment Management System
 
B School Enlightener
B School EnlightenerB School Enlightener
B School Enlightener
 
Bca project sample asp.net project topic for bca on small mobile shop system.
Bca project sample  asp.net project topic for bca on small mobile shop system.Bca project sample  asp.net project topic for bca on small mobile shop system.
Bca project sample asp.net project topic for bca on small mobile shop system.
 
Microsoft Program Offering Webinar January 2022
Microsoft Program Offering Webinar  January 2022Microsoft Program Offering Webinar  January 2022
Microsoft Program Offering Webinar January 2022
 
Aligning Business Models And Technology Architectures Ore Dev Conferenc...
Aligning  Business  Models And  Technology  Architectures  Ore Dev  Conferenc...Aligning  Business  Models And  Technology  Architectures  Ore Dev  Conferenc...
Aligning Business Models And Technology Architectures Ore Dev Conferenc...
 
Johannes Zijlstra - Sitecore 9 and GDPR
Johannes Zijlstra - Sitecore 9 and GDPRJohannes Zijlstra - Sitecore 9 and GDPR
Johannes Zijlstra - Sitecore 9 and GDPR
 
MM Presentation for Philips CE (2000)
MM Presentation for Philips CE (2000)MM Presentation for Philips CE (2000)
MM Presentation for Philips CE (2000)
 

More from Adam Sandman

Alternatives to the Micro Focus QA Suite
Alternatives to the Micro Focus QA SuiteAlternatives to the Micro Focus QA Suite
Alternatives to the Micro Focus QA SuiteAdam Sandman
 
Codeless Test Automation - Myth or Magic
Codeless Test Automation - Myth or MagicCodeless Test Automation - Myth or Magic
Codeless Test Automation - Myth or MagicAdam Sandman
 
5 Principles to Managing Your Application Lifecycle with SpiraTeam
5 Principles to Managing Your Application Lifecycle with SpiraTeam5 Principles to Managing Your Application Lifecycle with SpiraTeam
5 Principles to Managing Your Application Lifecycle with SpiraTeamAdam Sandman
 
Agile Application Lifecycle Management (ALM) with Inflectra
Agile Application Lifecycle Management (ALM) with InflectraAgile Application Lifecycle Management (ALM) with Inflectra
Agile Application Lifecycle Management (ALM) with InflectraAdam Sandman
 
Ensuring Project Success with SpiraTeam and Rapise from Inflectra pta - short
Ensuring Project Success with SpiraTeam and Rapise from Inflectra   pta - shortEnsuring Project Success with SpiraTeam and Rapise from Inflectra   pta - short
Ensuring Project Success with SpiraTeam and Rapise from Inflectra pta - shortAdam Sandman
 
SpiraTest adds Quality & Test Management to Jira
SpiraTest adds Quality & Test Management to JiraSpiraTest adds Quality & Test Management to Jira
SpiraTest adds Quality & Test Management to JiraAdam Sandman
 
Real Testing Scenario Strategy - The Role of Exploratory Testing
Real Testing Scenario Strategy - The Role of Exploratory TestingReal Testing Scenario Strategy - The Role of Exploratory Testing
Real Testing Scenario Strategy - The Role of Exploratory TestingAdam Sandman
 
Real Testing Scenario Strategy - Bringing It All Together For Success
Real Testing Scenario Strategy - Bringing It All Together For SuccessReal Testing Scenario Strategy - Bringing It All Together For Success
Real Testing Scenario Strategy - Bringing It All Together For SuccessAdam Sandman
 
Software Development & Testing Challenges in Finance & Banking
Software Development & Testing Challenges in Finance & BankingSoftware Development & Testing Challenges in Finance & Banking
Software Development & Testing Challenges in Finance & BankingAdam Sandman
 
Don't Let Your Users be Your Testers - Lunch & Learn
Don't Let Your Users be Your Testers - Lunch & LearnDon't Let Your Users be Your Testers - Lunch & Learn
Don't Let Your Users be Your Testers - Lunch & LearnAdam Sandman
 
Inflectra User Summit California 2018 - SpiraTeam, SpiraTest, SpiraPlan, Rapi...
Inflectra User Summit California 2018 - SpiraTeam, SpiraTest, SpiraPlan, Rapi...Inflectra User Summit California 2018 - SpiraTeam, SpiraTest, SpiraPlan, Rapi...
Inflectra User Summit California 2018 - SpiraTeam, SpiraTest, SpiraPlan, Rapi...Adam Sandman
 
Inflectra Enterprise Agile Planning Briefing for Gartner 2018
Inflectra Enterprise Agile Planning Briefing for Gartner 2018Inflectra Enterprise Agile Planning Briefing for Gartner 2018
Inflectra Enterprise Agile Planning Briefing for Gartner 2018Adam Sandman
 
SpiraTest Integrating with Jira Webinar
SpiraTest Integrating with Jira WebinarSpiraTest Integrating with Jira Webinar
SpiraTest Integrating with Jira WebinarAdam Sandman
 
Testing Microsoft Dynamics NAV with Rapise
Testing Microsoft Dynamics NAV with RapiseTesting Microsoft Dynamics NAV with Rapise
Testing Microsoft Dynamics NAV with RapiseAdam Sandman
 
Inflectra Partner Summit 2017 Q4 - Presentation
Inflectra Partner Summit 2017 Q4 - PresentationInflectra Partner Summit 2017 Q4 - Presentation
Inflectra Partner Summit 2017 Q4 - PresentationAdam Sandman
 
Testing a Complex ERP Application Using a Data-Driven Framework
Testing a Complex ERP Application Using a Data-Driven FrameworkTesting a Complex ERP Application Using a Data-Driven Framework
Testing a Complex ERP Application Using a Data-Driven FrameworkAdam Sandman
 
D-CAST Real Life TestOps Environment
D-CAST Real Life TestOps EnvironmentD-CAST Real Life TestOps Environment
D-CAST Real Life TestOps EnvironmentAdam Sandman
 
DevGeekWeek 2017 Inflectra Meetup in Herzliya Presentation
DevGeekWeek 2017 Inflectra Meetup in Herzliya PresentationDevGeekWeek 2017 Inflectra Meetup in Herzliya Presentation
DevGeekWeek 2017 Inflectra Meetup in Herzliya PresentationAdam Sandman
 
Building Resilient Automated UI Tests for Cloud Applications using Scripless ...
Building Resilient Automated UI Tests for Cloud Applications using Scripless ...Building Resilient Automated UI Tests for Cloud Applications using Scripless ...
Building Resilient Automated UI Tests for Cloud Applications using Scripless ...Adam Sandman
 
Real Testing Scenario Strategy Practical TestOps Presentation
Real Testing Scenario Strategy Practical TestOps PresentationReal Testing Scenario Strategy Practical TestOps Presentation
Real Testing Scenario Strategy Practical TestOps PresentationAdam Sandman
 

More from Adam Sandman (20)

Alternatives to the Micro Focus QA Suite
Alternatives to the Micro Focus QA SuiteAlternatives to the Micro Focus QA Suite
Alternatives to the Micro Focus QA Suite
 
Codeless Test Automation - Myth or Magic
Codeless Test Automation - Myth or MagicCodeless Test Automation - Myth or Magic
Codeless Test Automation - Myth or Magic
 
5 Principles to Managing Your Application Lifecycle with SpiraTeam
5 Principles to Managing Your Application Lifecycle with SpiraTeam5 Principles to Managing Your Application Lifecycle with SpiraTeam
5 Principles to Managing Your Application Lifecycle with SpiraTeam
 
Agile Application Lifecycle Management (ALM) with Inflectra
Agile Application Lifecycle Management (ALM) with InflectraAgile Application Lifecycle Management (ALM) with Inflectra
Agile Application Lifecycle Management (ALM) with Inflectra
 
Ensuring Project Success with SpiraTeam and Rapise from Inflectra pta - short
Ensuring Project Success with SpiraTeam and Rapise from Inflectra   pta - shortEnsuring Project Success with SpiraTeam and Rapise from Inflectra   pta - short
Ensuring Project Success with SpiraTeam and Rapise from Inflectra pta - short
 
SpiraTest adds Quality & Test Management to Jira
SpiraTest adds Quality & Test Management to JiraSpiraTest adds Quality & Test Management to Jira
SpiraTest adds Quality & Test Management to Jira
 
Real Testing Scenario Strategy - The Role of Exploratory Testing
Real Testing Scenario Strategy - The Role of Exploratory TestingReal Testing Scenario Strategy - The Role of Exploratory Testing
Real Testing Scenario Strategy - The Role of Exploratory Testing
 
Real Testing Scenario Strategy - Bringing It All Together For Success
Real Testing Scenario Strategy - Bringing It All Together For SuccessReal Testing Scenario Strategy - Bringing It All Together For Success
Real Testing Scenario Strategy - Bringing It All Together For Success
 
Software Development & Testing Challenges in Finance & Banking
Software Development & Testing Challenges in Finance & BankingSoftware Development & Testing Challenges in Finance & Banking
Software Development & Testing Challenges in Finance & Banking
 
Don't Let Your Users be Your Testers - Lunch & Learn
Don't Let Your Users be Your Testers - Lunch & LearnDon't Let Your Users be Your Testers - Lunch & Learn
Don't Let Your Users be Your Testers - Lunch & Learn
 
Inflectra User Summit California 2018 - SpiraTeam, SpiraTest, SpiraPlan, Rapi...
Inflectra User Summit California 2018 - SpiraTeam, SpiraTest, SpiraPlan, Rapi...Inflectra User Summit California 2018 - SpiraTeam, SpiraTest, SpiraPlan, Rapi...
Inflectra User Summit California 2018 - SpiraTeam, SpiraTest, SpiraPlan, Rapi...
 
Inflectra Enterprise Agile Planning Briefing for Gartner 2018
Inflectra Enterprise Agile Planning Briefing for Gartner 2018Inflectra Enterprise Agile Planning Briefing for Gartner 2018
Inflectra Enterprise Agile Planning Briefing for Gartner 2018
 
SpiraTest Integrating with Jira Webinar
SpiraTest Integrating with Jira WebinarSpiraTest Integrating with Jira Webinar
SpiraTest Integrating with Jira Webinar
 
Testing Microsoft Dynamics NAV with Rapise
Testing Microsoft Dynamics NAV with RapiseTesting Microsoft Dynamics NAV with Rapise
Testing Microsoft Dynamics NAV with Rapise
 
Inflectra Partner Summit 2017 Q4 - Presentation
Inflectra Partner Summit 2017 Q4 - PresentationInflectra Partner Summit 2017 Q4 - Presentation
Inflectra Partner Summit 2017 Q4 - Presentation
 
Testing a Complex ERP Application Using a Data-Driven Framework
Testing a Complex ERP Application Using a Data-Driven FrameworkTesting a Complex ERP Application Using a Data-Driven Framework
Testing a Complex ERP Application Using a Data-Driven Framework
 
D-CAST Real Life TestOps Environment
D-CAST Real Life TestOps EnvironmentD-CAST Real Life TestOps Environment
D-CAST Real Life TestOps Environment
 
DevGeekWeek 2017 Inflectra Meetup in Herzliya Presentation
DevGeekWeek 2017 Inflectra Meetup in Herzliya PresentationDevGeekWeek 2017 Inflectra Meetup in Herzliya Presentation
DevGeekWeek 2017 Inflectra Meetup in Herzliya Presentation
 
Building Resilient Automated UI Tests for Cloud Applications using Scripless ...
Building Resilient Automated UI Tests for Cloud Applications using Scripless ...Building Resilient Automated UI Tests for Cloud Applications using Scripless ...
Building Resilient Automated UI Tests for Cloud Applications using Scripless ...
 
Real Testing Scenario Strategy Practical TestOps Presentation
Real Testing Scenario Strategy Practical TestOps PresentationReal Testing Scenario Strategy Practical TestOps Presentation
Real Testing Scenario Strategy Practical TestOps Presentation
 

Recently uploaded

IA Generativa y Grafos de Neo4j: RAG time
IA Generativa y Grafos de Neo4j: RAG timeIA Generativa y Grafos de Neo4j: RAG time
IA Generativa y Grafos de Neo4j: RAG timeNeo4j
 
ERP For Electrical and Electronics manufecturing.pptx
ERP For Electrical and Electronics manufecturing.pptxERP For Electrical and Electronics manufecturing.pptx
ERP For Electrical and Electronics manufecturing.pptxAutus Cyber Tech
 
Your Vision, Our Expertise: TECUNIQUE's Tailored Software Teams
Your Vision, Our Expertise: TECUNIQUE's Tailored Software TeamsYour Vision, Our Expertise: TECUNIQUE's Tailored Software Teams
Your Vision, Our Expertise: TECUNIQUE's Tailored Software TeamsJaydeep Chhasatia
 
eAuditor Audits & Inspections - conduct field inspections
eAuditor Audits & Inspections - conduct field inspectionseAuditor Audits & Inspections - conduct field inspections
eAuditor Audits & Inspections - conduct field inspectionsNirav Modi
 
AI Embracing Every Shade of Human Beauty
AI Embracing Every Shade of Human BeautyAI Embracing Every Shade of Human Beauty
AI Embracing Every Shade of Human BeautyRaymond Okyere-Forson
 
Optimizing Business Potential: A Guide to Outsourcing Engineering Services in...
Optimizing Business Potential: A Guide to Outsourcing Engineering Services in...Optimizing Business Potential: A Guide to Outsourcing Engineering Services in...
Optimizing Business Potential: A Guide to Outsourcing Engineering Services in...Jaydeep Chhasatia
 
Leveraging DxSherpa's Generative AI Services to Unlock Human-Machine Harmony
Leveraging DxSherpa's Generative AI Services to Unlock Human-Machine HarmonyLeveraging DxSherpa's Generative AI Services to Unlock Human-Machine Harmony
Leveraging DxSherpa's Generative AI Services to Unlock Human-Machine Harmonyelliciumsolutionspun
 
Watermarking in Source Code: Applications and Security Challenges
Watermarking in Source Code: Applications and Security ChallengesWatermarking in Source Code: Applications and Security Challenges
Watermarking in Source Code: Applications and Security ChallengesShyamsundar Das
 
JS-Experts - Cybersecurity for Generative AI
JS-Experts - Cybersecurity for Generative AIJS-Experts - Cybersecurity for Generative AI
JS-Experts - Cybersecurity for Generative AIIvo Andreev
 
Why Choose Brain Inventory For Ecommerce Development.pdf
Why Choose Brain Inventory For Ecommerce Development.pdfWhy Choose Brain Inventory For Ecommerce Development.pdf
Why Choose Brain Inventory For Ecommerce Development.pdfBrain Inventory
 
ARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdf
ARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdfARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdf
ARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdfTobias Schneck
 
OpenChain Webinar: Universal CVSS Calculator
OpenChain Webinar: Universal CVSS CalculatorOpenChain Webinar: Universal CVSS Calculator
OpenChain Webinar: Universal CVSS CalculatorShane Coughlan
 
Kawika Technologies pvt ltd Software Development Company in Trivandrum
Kawika Technologies pvt ltd Software Development Company in TrivandrumKawika Technologies pvt ltd Software Development Company in Trivandrum
Kawika Technologies pvt ltd Software Development Company in TrivandrumKawika Technologies
 
Cybersecurity Challenges with Generative AI - for Good and Bad
Cybersecurity Challenges with Generative AI - for Good and BadCybersecurity Challenges with Generative AI - for Good and Bad
Cybersecurity Challenges with Generative AI - for Good and BadIvo Andreev
 
online pdf editor software solutions.pdf
online pdf editor software solutions.pdfonline pdf editor software solutions.pdf
online pdf editor software solutions.pdfMeon Technology
 
Webinar_050417_LeClair12345666777889.ppt
Webinar_050417_LeClair12345666777889.pptWebinar_050417_LeClair12345666777889.ppt
Webinar_050417_LeClair12345666777889.pptkinjal48
 
How Does the Epitome of Spyware Differ from Other Malicious Software?
How Does the Epitome of Spyware Differ from Other Malicious Software?How Does the Epitome of Spyware Differ from Other Malicious Software?
How Does the Epitome of Spyware Differ from Other Malicious Software?AmeliaSmith90
 
Introduction-to-Software-Development-Outsourcing.pptx
Introduction-to-Software-Development-Outsourcing.pptxIntroduction-to-Software-Development-Outsourcing.pptx
Introduction-to-Software-Development-Outsourcing.pptxIntelliSource Technologies
 
Generative AI for Cybersecurity - EC-Council
Generative AI for Cybersecurity - EC-CouncilGenerative AI for Cybersecurity - EC-Council
Generative AI for Cybersecurity - EC-CouncilVICTOR MAESTRE RAMIREZ
 
Streamlining Your Application Builds with Cloud Native Buildpacks
Streamlining Your Application Builds  with Cloud Native BuildpacksStreamlining Your Application Builds  with Cloud Native Buildpacks
Streamlining Your Application Builds with Cloud Native BuildpacksVish Abrams
 

Recently uploaded (20)

IA Generativa y Grafos de Neo4j: RAG time
IA Generativa y Grafos de Neo4j: RAG timeIA Generativa y Grafos de Neo4j: RAG time
IA Generativa y Grafos de Neo4j: RAG time
 
ERP For Electrical and Electronics manufecturing.pptx
ERP For Electrical and Electronics manufecturing.pptxERP For Electrical and Electronics manufecturing.pptx
ERP For Electrical and Electronics manufecturing.pptx
 
Your Vision, Our Expertise: TECUNIQUE's Tailored Software Teams
Your Vision, Our Expertise: TECUNIQUE's Tailored Software TeamsYour Vision, Our Expertise: TECUNIQUE's Tailored Software Teams
Your Vision, Our Expertise: TECUNIQUE's Tailored Software Teams
 
eAuditor Audits & Inspections - conduct field inspections
eAuditor Audits & Inspections - conduct field inspectionseAuditor Audits & Inspections - conduct field inspections
eAuditor Audits & Inspections - conduct field inspections
 
AI Embracing Every Shade of Human Beauty
AI Embracing Every Shade of Human BeautyAI Embracing Every Shade of Human Beauty
AI Embracing Every Shade of Human Beauty
 
Optimizing Business Potential: A Guide to Outsourcing Engineering Services in...
Optimizing Business Potential: A Guide to Outsourcing Engineering Services in...Optimizing Business Potential: A Guide to Outsourcing Engineering Services in...
Optimizing Business Potential: A Guide to Outsourcing Engineering Services in...
 
Leveraging DxSherpa's Generative AI Services to Unlock Human-Machine Harmony
Leveraging DxSherpa's Generative AI Services to Unlock Human-Machine HarmonyLeveraging DxSherpa's Generative AI Services to Unlock Human-Machine Harmony
Leveraging DxSherpa's Generative AI Services to Unlock Human-Machine Harmony
 
Watermarking in Source Code: Applications and Security Challenges
Watermarking in Source Code: Applications and Security ChallengesWatermarking in Source Code: Applications and Security Challenges
Watermarking in Source Code: Applications and Security Challenges
 
JS-Experts - Cybersecurity for Generative AI
JS-Experts - Cybersecurity for Generative AIJS-Experts - Cybersecurity for Generative AI
JS-Experts - Cybersecurity for Generative AI
 
Why Choose Brain Inventory For Ecommerce Development.pdf
Why Choose Brain Inventory For Ecommerce Development.pdfWhy Choose Brain Inventory For Ecommerce Development.pdf
Why Choose Brain Inventory For Ecommerce Development.pdf
 
ARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdf
ARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdfARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdf
ARM Talk @ Rejekts - Will ARM be the new Mainstream in our Data Centers_.pdf
 
OpenChain Webinar: Universal CVSS Calculator
OpenChain Webinar: Universal CVSS CalculatorOpenChain Webinar: Universal CVSS Calculator
OpenChain Webinar: Universal CVSS Calculator
 
Kawika Technologies pvt ltd Software Development Company in Trivandrum
Kawika Technologies pvt ltd Software Development Company in TrivandrumKawika Technologies pvt ltd Software Development Company in Trivandrum
Kawika Technologies pvt ltd Software Development Company in Trivandrum
 
Cybersecurity Challenges with Generative AI - for Good and Bad
Cybersecurity Challenges with Generative AI - for Good and BadCybersecurity Challenges with Generative AI - for Good and Bad
Cybersecurity Challenges with Generative AI - for Good and Bad
 
online pdf editor software solutions.pdf
online pdf editor software solutions.pdfonline pdf editor software solutions.pdf
online pdf editor software solutions.pdf
 
Webinar_050417_LeClair12345666777889.ppt
Webinar_050417_LeClair12345666777889.pptWebinar_050417_LeClair12345666777889.ppt
Webinar_050417_LeClair12345666777889.ppt
 
How Does the Epitome of Spyware Differ from Other Malicious Software?
How Does the Epitome of Spyware Differ from Other Malicious Software?How Does the Epitome of Spyware Differ from Other Malicious Software?
How Does the Epitome of Spyware Differ from Other Malicious Software?
 
Introduction-to-Software-Development-Outsourcing.pptx
Introduction-to-Software-Development-Outsourcing.pptxIntroduction-to-Software-Development-Outsourcing.pptx
Introduction-to-Software-Development-Outsourcing.pptx
 
Generative AI for Cybersecurity - EC-Council
Generative AI for Cybersecurity - EC-CouncilGenerative AI for Cybersecurity - EC-Council
Generative AI for Cybersecurity - EC-Council
 
Streamlining Your Application Builds with Cloud Native Buildpacks
Streamlining Your Application Builds  with Cloud Native BuildpacksStreamlining Your Application Builds  with Cloud Native Buildpacks
Streamlining Your Application Builds with Cloud Native Buildpacks
 

Krono Desk Overview Presentation

  • 1. © Copyright 2006-2017, Inflectra Corporation - 1 - KronoDesk® - Listen, Help, Solve Help Desk Ticketing, Online Knowledge Base and Support Forums in One Package
  • 2. © Copyright 2006-2017, Inflectra Corporation - 2 - Objectives  After viewing this presentation you will:  Understand the challenges involved in providing high quality customer support  Have a strong grasp on the features provided by KronoDesk  Have learned about the benefits of using KronoDesk to manage your customer support
  • 3. © Copyright 2006-2017, Inflectra Corporation - 3 - Agenda  Customer Support Overview  KronoDesk® Overview  Feature Walkthrough  Dashboards  Help Desk Ticketing  Customer Support Forums  Online Knowledge Base  Reporting  Mobile Interface  Integration with SpiraTest / SpiraTeam
  • 4. © Copyright 2006-2017, Inflectra Corporation Page: 4 Customer Support Challenges  When customers have questions or issues with a product or system they need customer support.  Customers ideally would like to find the answer to the problem quickly and easily without having to invest significant time in solving the issue  Companies want to provide the highest possible level of support in a manner that provides a high degree of satisfaction whilst being cost-effective at the same time  Traditional help-desk tools focus on providing support for individual customers, but don’t address the fact that many customer issues are not unique and have been solved before.
  • 5. © Copyright 2006-2017, Inflectra Corporation - 5 - KronoDesk® Overview
  • 6. © Copyright 2006-2017, Inflectra Corporation - 6 - Product Overview  KronoDesk® is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.  When customers arrive with a problem, question or enquiry, KronoDesk® will direct them to relevant knowledge base articles, suggest helpful discussion threads and provide self-service solutions so that they can find a wide range of immediate solutions and suggestions.  For those enquiries that do not match an existing article or have not yet been discussed in a support forum, KronoDesk® will direct the customer to log a help desk ticket. The system provides an easy-to- use help desk submission form that gathers the appropriate information to ensure a speedy resolution of the problem.
  • 7. © Copyright 2006-2017, Inflectra Corporation - 7 - Why Choose KronoDesk?  The top three reasons that our customers choose KronoDesk over other solutions are:  Configurable Help Desk with Forums & Knowledge Base KronoDesk includes a help desk ticketing system together with fully integrated customer forums and online knowledge base. The complete support package in one.  Completely Configurable with Built-In Theming KronoDesk lets you quickly configure its workflows and fields to match your needs. The theming system lets you easily rebrand the system to fit into your website and other company communications.  Available Hosted or On-Premise KronoDesk is available as both a both a secure, hosted SaaS service or as an on-premise product that is installed in your own environment. In addition, we provide superb technical support that ensures that questions are dealt with in a timely and professional manner.
  • 8. © Copyright 2006-2017, Inflectra Corporation - 8 - Feature Snapshot  Easy to use web-based help desk ticket submission  Automated email notifications when tickets updated  Auto-suggests articles during help-desk submissions  Track ticket change history and comments  Customizable fields, status, priorities and workflows  Built-in screenshot capture tool  Upload articles and FAQs for common problems  Powerful theming to fully white- label into your website  Setup user support forums so your customers can help each other  Central dashboard so that agents can monitor forum posts and tickets  Subscribe to forums/threads by email or RSS  Knowledge base can be sorted and searched by keyword and category Listed below are some of the many great features that makes KronoDesk customer support software the leading choice for companies and organizations worldwide:
  • 9. © Copyright 2006-2017, Inflectra Corporation - 9 - Feature Walkthrough
  • 10. © Copyright 2006-2017, Inflectra Corporation Customer Home Page  The customer dashboard provides a single view for your customers to see new knowledge base articles, recent forum posts and all their open tickets. - 10 -
  • 11. © Copyright 2006-2017, Inflectra Corporation Support Agent Home Page  The customizable agent dashboard, allows your support agents to view all their assigned tickets, monitor incoming forum posts and check for new tickets all from the same screen. - 11 -
  • 12. © Copyright 2006-2017, Inflectra Corporation Fully Mobile Responsive KronoDesk has been designed to optimize its features on any device, whether that be a large desktop monitor, a tablet or mobile phone. Customers can browse the knowledge base, reply to forum posts and submit help desk tickets from the convenience of their phones.
  • 13. © Copyright 2006-2017, Inflectra Corporation Help Desk Ticketing - Submitting  KronoDesk makes it easy for your customers to submit help desk tickets, attaching files and screenshots, making it easy for your support agents to reproduce issues and provide help. - 13 -
  • 14. © Copyright 2006-2017, Inflectra Corporation Help Desk Ticketing – Searching & Filtering  Your support agents can use the powerful sorting, searching and filtering features to track and manage their assigned tickets. - 14 -
  • 15. © Copyright 2006-2017, Inflectra Corporation Help Desk Ticketing - Responding  The ticket editing screen lets your customer agents quickly and easily respond to custom help desk tickets.  The system allows them to add notes, view the change history, attach documents and update the fields based on the workflow. - 15 -
  • 16. © Copyright 2006-2017, Inflectra Corporation Help Desk Ticketing – Contact History  The ticket details page lets you see all of the interactions between your support personnel and the customer. You can have both public and private notes added to the ticket.  The change history lets you see the actions and escalations that have been performed on the help desk ticket - 16 -
  • 17. © Copyright 2006-2017, Inflectra Corporation Knowledge Base – Categories & Tags  The knowledge base allows you to categorize support articles into categories based on the different products and types of article.  The tag cloud lets your customers quickly find articles related to specific topics. - 17 -
  • 18. © Copyright 2006-2017, Inflectra Corporation Knowledge Base – Creating & Editing  The knowledge base lets you write articles, embed screenshots, attach documents, add links and specify meta-tags.  When customers click on the tags, KronoDesk will display any other articles that share the same meta-tag, allowing customers to quickly find related information. - 18 -
  • 19. © Copyright 2006-2017, Inflectra Corporation Knowledge Base – Auto Suggestions  When submitting a new help desk ticket, the system scans the existing knowledge base and makes intelligent suggestions to help the customer. This reduces the number of repetitive help desk enquires that have previously been answered. - 19 -
  • 20. © Copyright 2006-2017, Inflectra Corporation Support Forums - Categories  The customer support forums allow you to create different support forum categories for different products and customer needs.  The system remembers which forums you have read and highlights any that have new threads or messages. - 20 -
  • 21. © Copyright 2006-2017, Inflectra Corporation Support Forums - Forums  The system displays the list of threads in each forum together with the number of replies and views.  The system remembers which threads you have read and highlights any that have new messages. - 21 -
  • 22. © Copyright 2006-2017, Inflectra Corporation Support Forums - Threads  The thread details page displays the original message together with a threaded list of customer and support agent replies.  Users can subscribe to the thread/forum as an RSS feed - 22 -
  • 23. © Copyright 2006-2017, Inflectra Corporation Email Notifications  KronoDesk contains a powerful email templating system so that outbound email messages can be formatted to fit your organization.  When users subscribe to threads, forums or articles, the system sends out automatic notifications - 23 -
  • 24. © Copyright 2006-2017, Inflectra Corporation Theming & Rebranding - 24 -  KronoDesk provides an intuitive theme creation tool that lets you quickly and easily rebrand it to integrate with your website and other systems.
  • 25. © Copyright 2006-2017, Inflectra Corporation Email Integration KronoDesk can connect to your email system and automatically convert emails from customers into new help desk tickets. The system is intelligent enough to determine which emails are replies to existing tickets and will automatically add the emails as new comments onto the existing help desk ticket.
  • 26. © Copyright 2006-2017, Inflectra Corporation Subscribe to Threads/Articles  Users can subscribe to specific articles, threads and forums  When changes are made to an article, new threads are posted in a forum or new replies are added to a thread, the user will be notified - 26 -
  • 27. © Copyright 2006-2017, Inflectra Corporation Customizable Reporting Dashboard KronoDesk allows you to build a customized reporting dashboard featuring your frequently-used graphs, charts and reports. The data behind the graphs can be displayed and exported to a CSV/Excel file.
  • 28. © Copyright 2006-2017, Inflectra Corporation SpiraTeam® Integration  When used with SpiraTeam® you can integrate your customer support into your software development lifecycle.  Each KronoDesk™ ticket can generate new incidents in SpiraTeam so that customer requests can be seamlessly added to the project. - 28 -
  • 29. © Copyright 2006-2017, Inflectra Corporation Configuration & Customization  KronoDesk is completely configurable, so that you can tailor the system to match your customer support process.  The system lets you setup custom fields, priorities, statuses, types, resolutions and workflows so that you can tailor the product to fit your process and business. - 29 -
  • 30. © Copyright 2006-2017, Inflectra Corporation - 30 - Questions? Please contact sales@inflectra.com if you have additional questions.
  • 31. © Copyright 2006-2017, Inflectra Corporation - 31 - Legal Notices  DISCLAIMER: All product comparison diagrams have been made on the basis of information available on respective product websites. The analysis and views expressed in the diagrams and the information made available are purely those of Inflectra Corporation. It is possible that competing products have additional features not mentioned on the product websites.