SugarCRM Enterprise edition & dotBase services fact sheet

1. Product Overview
Sugar Enterprise
The Most Demanding CRM
Applications Require the
Power, Scale, and Flexibility
of Sugar Enterprise
Powerfully Intuitive
Sugar Enterprise includes all the capability and functionality expected in the most sophisticated customer-
facing applications. Add the ease of use that’s a result of the industry’s most intuitive user experience and
you’ll see why people simply love using Sugar. No compromises, just great CRM.
Open and Flexible, Just Like Your Organization
Use the CRM solution that fits your business processes today and in the future. Sugar’s open source platform
provides unlimited flexibility and control over your CRM deployment. Make unrestricted customizations,
integrate with any third-party or legacy system using Web Services or Enterprise Service Bus (ESB) solutions,
or build completely new modules with easy-to-use administration tools.
Make Your Business Stand Out with Sugar’s Power and Value
Give your customers a differentiated experience and separate your business from your competition with
Sugar’s powerful tools. Take advantage of Sugar’s exceptional value and build a completely unique customer
experience at a cost that is right for you.

2. Key Features that Make Sugar the Best Choice for
Enterprise Applications:
The most flexible, intuitive Social CRM • Mobile browser access on most
late generation smartphones
and open CRM platform— Sugar includes pre-built integrations
• Customized experience optimized
CRM without limits. to the most popular collaboration
for mobile devices
and social media applications.
Complete sales, • Social media: Twitter, LinkedIn, Advanced Reporting
support, marketing, and Facebook
Turn data into insight with Sugar
collaboration features. • Collaboration: IBM LotusLive,
Enterprise’s real-time reports.
Google Docs, Cisco WebEx,
GoToMeeting • Customizable reports, charts, and
Advanced customization dashboards
and integration to support • Plug-ins: Microsoft Outlook,
Word, Excel, IBM SmartCloud for • Multiple homepage dashboards
end-to-end business
Social Business • Pre-configured dashboards
processes. including: sales pipeline, lead
• Sales insight: InsideView and
Hoovers source, monthly pipeline by
Portal capabilities extend outcome, opportunities by lead
Sugar to both customers • Gmail, IMAP, Google and LinkedIn
source
contacts import, email archiving
and partners. • SQL reporting integrates data from
Ready for Global various sources into a
Deploy on enterprise Deployment single report
infrastructure for the
Sugar’s extensive language support Offline Client
most scalable and robust
accelerates the localization process.
solutions. Use Sugar Enterprise without an
• 22 languages Internet connection for true “anytime,
• Right-to-left (RTL) language anywhere” access.
support • While in flight
• In remote or secure locations
Mobile CRM Support? We
without Internet access
Hear You!
Mobile applications have become
Database and Cloud
a business necessity, so Sugar Integration
Enterprise works with a broad range
Industry-standard database support
of devices:
for high performance and flexible
• Sugar Mobile for iPhone, Android, implementation.
and Blackberry
• Databases: Oracle, IBM DB2,
• Offline Sync for Sugar Mobile Plus Microsoft SQL Server, MySQL
• iPad-optimized browser access • Cloud integration: IBM WebSphere
with support for Cast Iron, Talend
HTML5-based charts
2 Sugar Enterprise

3. Get your FREE TRIAL of Sugar Enterprise at
www.sugarcrm.com/freetrial or call 1.877.842.7276
Modern User Interface Remote Database
Backups Sugar Enterprise
Our new design makes working with
Sugar quicker and easier. Receive database backups, via FTP, has become
on a weekly basis.
• Enhanced calendar (recurring
events, email reminders, iCal • Direct access to your valuable
the mature,
integration) business data mission-critical
• Full text search • Additional data redundancy
• Convenient single navigation bar • Offline reports at your
application that
• Performance and caching
convenience
we hoped it
improvements for faster response
Enterprise-class Premium would become,
Customer Self-service Support
Portal Sugar Enterprise support reflects
and we’re only
For customer support applications,
the mission-critical nature of CRM just getting
applications.
the Sugar Portal enables your
customers to open, edit, and access • Live phone support started.
their own trouble tickets. • 2 hour or less response time for Lee Vinton
Mgr. of Business Engineering
• Increased customer satisfaction critical issues
Bright House Networks
• Reduced support costs • Regular account reviews
• Control over the data available to • Unlimited number of cases
your customers • 24x7x365 customer support
available
Enterprise-level
Performance Cloud Options to Simplify
Sugar Enterprise delivers the
Implementation
throughput and sub-second Sugar’s flexible deployment lets you
response time required by the most host your application where it most
demanding CRM applications. benefits your business:
• Read our technical white paper: • Sugar on-demand
“SugarCRM Scalability and
• Public clouds (IBM SmartCloud
Performance Benchmarks”
Enterprise, Amazon EC2,
Microsoft Azure, Rackspace)
• Private clouds (IBM, VMWare)
• On-site behind your firewall
Sugar Enterprise 3

4. SugarCRM
Customer relationship management CRM software
for business. In the cloud, online, on demand, onsite -
the best sales, email and mobile CRM integration.
www.sugarcrm.com
www.dotbase.com
info@dotbase.com
Route des Acacias 25
1227 Geneva • Switzerland
+41 22 301 07 07
dotBase is an 11 years old company based in
10050 North Wolfe Road | SW2-130 Geneva, and deserves international and local
Cupertino, CA 95014 companies and organizations. We provide a
full range of Business Solutions and
T: 408.454.6900 | F: 408.873.2872
SugarCRM professional services: Business
SugarCRM Deutschland GmbH analysis; Installation and setup;
Erika-Mann-Strasse 53 | 80636 Munich | Germany Implementation advices; Customizations and
T: +49 (0) 89 1 89 17 20 | F: +49 (0) 89 1 89 17 21 50 extensions; Integration with third party solu-
sales-emea@sugarcrm.com tions (ERP, e-commerce, accounting, CMS,
etc); Training and change management;
www.sugarcrm.com Hosting; Long term support and maintenance.
Copyright © 2012 SugarCRM, Inc.
All rights reserved. SugarCRM and the SugarCRM
logo are registered trademarks of SugarCRM, Inc.
in the United States, the European Union and other
countries. All other trademarks are the properties of
their respective companies.