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THEFAMILY WORKSHOP
WITH CÔME COURTEAULT, HEAD OF GROWTH AT
THEFAMILY
PUT YOUR HANDS UP!
!"#
THEFAMILY?
$ % &
HUGO@THEFAMILY.CO OR MATTHIEU@THEFAMILY.CO
TheFamily


code: lamifasisi
WIFIWIFI
DISAGREE ON TWITTER!
#THEFAMILYBERLIN
OUR SPECIAL GUEST:
CÔME COURTEAULT
HEAD OF GROWTH
@THEFAMILY
HOW TO DESIGN YOUR GROWTH STRATEGY
PRODUCT/MARKET FIT
LOOK FOR:
1. Understanding
2. Buying
3. Sharing
VALUE
PROPOSITION
What makes people buy?
REFERRAL
Most powerful channel to grow
SUCCESS IS OBVIOUS
TRACTION, TRANSITION
& GROWTH
AARRR FRAMEWORK
TRACTION
Find first clients manually:

flyers, scraping, ads…
TRANSITION
Setting up the core growth engine:
retention - referral - activation
GROWTH
Finding sustainable and profitable
acquisition channels
COMMUNITY
VS. INTENT
COMMUNITY
User engagement
Create a habit
Key metric: retention
INTENT
The right customer, at the right time
1 sustainable, profitable acquisition channel
Key metric: acquisition cost < customer
lifetime value
HYBRID
Moment + habit
SaaS model
Key metrics: churn and acquisition cost
TOOLS
BUILD YOUR
EXPERTISE
Create content to show your knowledge
It’s 20% creation, 80% distribution
Find freelancers: textbroker.com

Inspiration: copyhackers.com
DO THINGS MANUALLY
Collect user input with tools like typeform.com
Automate what you can with zapier.com
ZAPIER
Connect services together!
EMAIL IS YOUR
BEST FRIEND
Try to reach out people directly, start a
conversation on LinkedIn…
Use a scrapper tool like data-miner.io
KICKOFF LABS
Build a landing page and set up a viral
campaign in just a few clicks
http://kickofflabs.com/blog/how-to-setup-a-viral-waiting-list-launch-page-like-
robinhood-with-kickofflabs/
CRISP.IM
Chat with users on a website
DATA-DRIVEN
GROWTH
No data = no knowledge
Google Analytics + mixpanel.com or
amplitude.com to track users
TRACK YOUR
CAMPAIGNS: UTMS
https://support.google.com/analytics/answer/1033867
TRACK GOALS IN
GOOGLE ANALYTICS
TRACK GOALS IN
GOOGLE ANALYTICS
TRACK GOALS IN
GOOGLE ANALYTICS
TRACK GOALS IN
GOOGLE ANALYTICS
COHORTS
7% of users who signed
up 5 weeks ago are still
active today.
HOTJAR
Qualitative data: how are visitors
behaving on your website?
Heatmaps, screen records, etc.
DASHBOARD
(Clean and simple)
https://docs.google.com/spreadsheets/d/17GhujOHqheJcLaUX7KXiD26TF69VTPJNi0Ewz-FgfJE/edit#gid=1132872082
BE FAST
Don’t micro-optimize, experiment a lot,
launch fast and get a result quickly!
BE RADICAL
When you test, always make sure that
you’re as radical as possible.
TRACTION TRANSITION GROWTH
COMMUNITY
Find first fans
manually and create
a habit
Make sure people
use and share the
product
Expand your target
to more groups of
people
INTENT
Make sure your
target sees value in
your product
Find a profitable
and sustainable
acquisition channel
Experiment to
optimise the
acquisition cost
HYBRID
Make sure your
target sees value in
your product
Reduce churn and
start finding an
acquisition channel
Experiment to
optimise the
acquisition cost
SEE YOU SOON!
LOVE.
THEFAMILY.CO


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