Driver Hire Client Support Strategy

Introduction to
Driver Hire
Temporary Staffing
Permanent
Recruitment
24/7 Operational Training Quality Assured International Recruitment eServices

www.driverhire.com.au
www.dhappointments.com.au
Driver Hire
• To demonstrate how using Driver Hire for your labour hire will be a better value for money option than your current provider.
• To demonstrate our commitment and desire to support your outsourced labour hire and recruitment strategies through casual,
contract and permanent recruitment.
• To establish a mutually beneficial way of utilising the variety of Driver Hire Australia products and advanced technologies to support
you in both training and back office cost effective systems.
Temporary Staffing
Permanent
Recruitment
Objective
Service Promise
• We work hard to understand your business and to get know your needs.
• We are available 24 hours a day, 7 days a week, 52 weeks a year.
• When you contact us, irrespective of the time of day, you’re dealing with local people who understand your business – not a
remote call centre or an answer service.

Driver Hire
Does your agency provide all of the below as a minimum?
Just a few of the areas that make Driver Hire unique.
Temporary Staffing
Permanent
Recruitment
Checklist
Question Current Agency Driver Hire
100% transport & logistics recruitment focused
Over 32 years experience recruiting for the transport & logistics industry
All internal staff trained in transport & logistics legislation
24/7 contactable with a local person you know not a call centre
National coverage specialists in transport & logistics
All casuals interviewed face to face
All casuals undertake specific transport related electronic skills based assessments
All drivers licence checked
Minimum 2 references taken
Ability to bespoke inductions and e-Assessments to your requirements
Fuel Efficient Driving & Customer Service in the Transport Industry training
Active members of transport industry regulators and transport safety groups

Driver Hire
Temporary Staffing
Permanent
Recruitment
About Us
Driver Hire Australia are the only national dedicated transport and logistics recruiter in Australia.
Driver Hire Australia is a successful and rapidly growing supplier of driving and non driving staff to the Australian transport and
logistics industry, offering the full range of casual and permanent recruitment services.
Driver Hire was founded in 1983 in the UK, and boasts a growing nationwide network of well over 100 offices. Driver Hire Australia
is now well established with offices in WesternAustralia, Queensland, Victoria and New South Wales with a number of planned office
openings to widen our national coverage.
As well as opening organic offices across Australia, New Zealand and Tasmania, Driver Hire are committed to expansion through a
number of acquisitions.

Driver Hire
Driver Hire are part of the Specialist People Services Group. A group of businesses dedicated to delivering outstanding customer
service and recognised as market-leading specialists in their respective sectors
o Backed by Lloyds Development Capital
o Headquarters in Bradford
o Annual revenues of c$250m
Specialist
People
Services
Logistics
Driver Hire
UK
Logistics
recruitment
Driver Hire
Training
Non-asset
based
logistics
training
eServices
Online
compliance
and training
services
Rail
ISS Labour
Recruitment
& training
for
rail sector
International
Driver Hire
Australia
Logistics
recruitment
& training
Temporary Staffing
Permanent
Recruitment
About Us

Delivering Quality
The most crucial part of any assignment is your chosen supplier’s commitment and capability to recruit the people you need.
Quality is at the heart of everything we do. We have robust recruitment and assignment management processes, backed up by our
connection to our long-established UK division.
Our association with the logistics authorities and trade body memberships help us keep up to date with current legislation.
All of this means you can be assured that you’ll get the staff you need, when you need them – and what’s more they’ll be of the very
highest quality.
Driver Hire
Temporary Staffing
Permanent
Recruitment

Recruitment Services
Whether your requirement is casual or permanent, Driver Hire Australia is able to support your recruitment across a wide range of
transport and logistics roles, including:
 Drivers of all classes
 Offsiders
 Industrial Hygiene Operatives
 Plant Operators
 Forklift operators
 Warehousing
 Stores & inventory
 Mechanics
 Boiler Makers
 Welders
 Trades assistants
Driver Hire
Temporary Staffing
Permanent
Recruitment
 Paint sprayers
 Fleet Controllers
 Supervisors
 Managers
 Yard Staff
 OH&S Executives
 Order Pickers
 Machine Operatives
 General Labourers
 Senior Management
 Transport Office Admin Staff

Recruitment Process
Our recruitment service is simply a better way of recruiting. When you ask us to find a member of staff for you we will undertake a
detailed customer needs analysis
 Visit your organisation (if it’s the first vacancy we are handling), to ensure we gain an appreciation of the company culture,
environment and OH&S etc.
 Take a full job brief and ‘person specification’
 Search our extensive database of fully vetted candidates and advertise, when necessary
 Conduct a 150-point skills test, right to work checks, Driver Hire electronic e-Assessments and licence check
Tailor Made Recruitment
It’s important that the service we provide fits your needs as precisely as possible, so we’ll gladly tailor a package for you.
For example, we can:
 Recruit for multiple sites, in one co-ordinated recruitment campaign
 Dedicate implementation team
 Work to your clearly defined Service Level Agreements, quality measures and controls
 Provide on-site training and/or inductions
 Bespoke electronic assessments may be developed and implemented for your specific needs
Driver Hire
Temporary Staffing
Permanent
Recruitment

Screening Applicants
Driver Hire
Temporary Staffing
Permanent
Recruitment
Through our online advertising alone Driver Hire Australia receives over 1,000 direct applications for employment per month. All
applications are read to identify our strict requirements of suitability.
A few of the key areas we look to identify immediately through a resume are;
 Location
 Suitability for the position applied for
 Have they followed application instructions
 Driver Hire Assessments
 Grammar
 Qualifications
 Licences/Tickets
 Number of jobs held in the last 2 years
 Continuity of positions held
 Gaps in employment
 Length of experience in the role applied for
 Continuity of employment in the transport and logistics industry

As you will see from this report over the last 30 days.
• 800 applications
• 157 telephone interview
• 23 face to face interviewed
• 12 employed
This information demonstrates our strict scrutineering of every
applicant which on average represents that we employ less than
2% of applications received.
Driver Hire
Temporary Staffing
Permanent
Recruitment
Candidate Screening Application Process

Driver Hire
Temporary Staffing
Permanent
Recruitment
Face to Face Interviewing
Once we are satisfied the applicant is a potential suitable employee they are invited in for a one on one face to face documented
interview. All interviews are on an appointment basis explaining;
 Date & time of interview
 Pre interview tests required
 Right to work documentation required
 All licences, certificates and or tickets

What Other Services Can We Provide
As well as our professional recruitment services Driver Hire also offer a full range of other products and services all developed,
designed and implemented by our in house marketing and IT development team.
The benefits to our customers are significant knowing that everything we do is transport and logistics focused.
 Training
 e-Learning
 dh Licence Check
Driver Hire
Temporary Staffing
Permanent
Recruitment
 Agency Management System
 e-Assessments

Driver Hire
Temporary Staffing
Permanent
Recruitment
Driver Hire e-Assessments
In today’s market quality is everything. Driver Hire Australia put our drivers through a number of e-Assessments before any offer of
employment. Developed and built by our own internal developers we also have the capability to tailor make assessments for you at a
very low and cost effective commercial arrangement.
Bespoke Customer e-Assessments
Induction
Fuel Efficient
Driving
Traffic Signs
Road Safety
Daily Walk
Around Checks
Fatigue
Management
PPE
Fire Safety
Welcome to Krispy Kreme driver assessment.
As part of our commitment to delivering the best
possible service to our customers we want to
ensure your skills are up to date with current
legislation and Krispy Kreme values
To begin please press the ‘Continue’ button.

Driver Hire
Temporary Staffing
Permanent
Recruitment
Driver Hire Training – Fuel Efficient Driving
Fuel Efficient Driving Module
This module - probably the most valuable from the employer's perspective - provides
drivers with a range of effective and easily adopted techniques to help them drive in a safer
and more fuel efficient manner.
The course contents include:
• Why is fuel efficiency so important
• What to do before you set off
• What to do whilst out driving
• What to do when back at base
By the end of the session, drivers will be able to demonstrate an awareness of the key
principles of fuel efficient driving. In fact, the lessons learned during this course have been
shown to help drivers deliver fuel economy gains of over 20%.

Driver Hire
Temporary Staffing
Permanent
Recruitment
Driver Hire – Fuel Efficient Driving
In today’s economy and environmental requirements the Driver Hire Fuel Efficient Driving training is a perfect way to combine both.
You would have seen from our online driver training video in this presentation that significant savings can be made from fuel alone.
Never mind wear and tear, time off the road due to more regular repairs due to badly driven vehicles.
Below is an example of some of the savings that could be achieved on average if your driver team were engaged in this program.
400 Kilometres @ 3km p/Ltr = 133 Litres per day
133 Litres @ $1.50 per litre = $199.50 per day
6 days per week = $1,197 per week
x 50 weeks = $59,850 per year
x 20 vehicles = $1,197,000 per year
Just a 15% saving would provide $179,550

Driver Hire
Temporary Staffing
Permanent
Recruitment
Driver Hire Training
Customer Services Module
Customer service might not be the first thing that springs to mind when describing the
professional driver, but in fact it’s a vital part of their job. Often, drivers are the only human
link between the supplier and the person receiving the goods.
The course contents include:
• What is exceptional customer service?
• Understanding the value of good customer service
• Understanding your customers and their expectations
• Customer service – good and bad examples
• Positive communication skills

Driver Hire
Temporary Staffing
Permanent
Recruitment
Driver Hire e-Learning

Driver Hire
Temporary Staffing
Permanent
Recruitment
Driver Hire – Agency Management System
This web based tool allows you to manage all of your agency staff
requirements online, and is particularly useful for large, multi site
organisations who use casual staff on a regular basis.
Agency Management System can be used for:
 Booking casual staff
 Manage timesheets
 Approve invoices
 Manage third party agency bookings
Agency Management System helps improve visibility of staff use and
cost controls, improve planning capabilities and improve your
booking fulfilment rate. The system can generate bespoke
management reports, which can be delivered directly to you.

Driver Hire
Temporary Staffing
Permanent
Recruitment
Driver Hire – dh Licence Checking
Driver Hire Australia are in talks with state transport and law enforcement agencies
regarding our unique copyright protected driver licence checking system.
With a vast amount of support already from industry and our current customers we
are hoping the have this implemented in the near future due to high demand.
This licence checking system built and developed by Driver Hire is already in full
utilisation with the UK’s Driver Vehicle LicensingAgency (DOT).
Driver Hire are the only labour hire company in the United Kingdom to be granted
access and permission to utilise such a system to enable better compliance
procedures.

Driver Hire
Temporary Staffing
Permanent
Recruitment
Driver Hire – dh Licence Checking
What makes dh Licence Check special?
Here are some of the unique features of our system
Instant overview of all drivers Personalised view of each driver Individual driver customisation
Use the 'traffic light' view on the
worker dashboard to review the
current status of each of your drivers
at a glance. Red and amber alerts
instantly identify any areas of
concern.
Whenever you need a closer look at
an individual driver, one click takes
you to a more detailed licence
overview, with specific information on
licence categories and
endorsements.
Easily adjust your chosen default
settings to take into account any
individual driver circumstances, such
as medical conditions, higher risk
profile, insurance requirements and
so on.

Driver Hire
Temporary Staffing
Permanent
Recruitment
Contact Driver Hire Australia
Sydney – 02 8843 1317
sydney@driverhire.com.au
Brisbane – 07 3069 0092
brisbane@driverhire.com.au
Perth – 08 9474 4077
perth@driverhire.com.au
Melbourne – 03 9369 2333
melbourne@driverhire.com.au

Driver Hire Client Support Strategy

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