Swisscom’s Intranet transformation journey towards an engaging Employee Portal
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Main points of the presentations: – Vision, purpose & journey of Swisscom’s Employee Portal. – Creating a simple, modern User Experience. – Make it work for mobile devices. – Measure progress and establish a continuous improvement process. Key takeaways: – Insights on how continuously improve and develop the Intranet in a large organization. – Good practices about User Experience & SharePoint. – Hands-on advice, screenshots/live demo on common Intranet/Digital Workplace challenges for large organizations.
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Swisscom’s Intranet transformation journey towards an engaging Employee Portal
- 1. Swisscom’s Intranet transformation journey towards an engaging Employee Portal Thomas Maeder IntraTeam Event Copenhagen March 1st, 2017
- 2. Hello! LinkedIn http://ch.linkedin.com/in/maeder/en XING http://www.xing.com/profile/Thomas_Maeder Twitter @ThomasMaeder Thomas Maeder Senior Digital Experience Manager
- 3. 01.03.2017 3 IntraTeamEventCopenhagen|ThomasMaeder Vision, purpose & journey of Swisscom’s Employee Portal Creating a simple, modern User Experience Make it work for mobile devices Measure progress and establish a continuous improvement process Agenda
- 4. 01.03.2017 4 IntraTeamEventCopenhagen|ThomasMaeder Context The Employee Portal serves all ≈ 19’000 employees of Swisscom in Switzerland, with various job roles, working at ≈ 30 geographic locations and speaking either German, French or Italian • ≈ 6’500 office/knowledge workers • ≈ 3’500 specialists (legal, finance, human resources etc) • ≈ 6’500 front office/touchpoint workers working in shops/sales, call centers, customer field service • ≈ 2’500 managers
- 6. 01.03.2017 6 IntraTeamEventCopenhagen|ThomasMaeder …an indispensable digital assistant for the working day… Vision
- 7. Purpose deliver a state of the art employee communication/ news portal
- 8. Purpose strengthen corporate identity and culture
- 9. Purpose promote corporate-wide dialogue and networking
- 10. Purpose provide optimal support for common daily work and collaboration
- 11. 2012 Intranet 2.0 • new UX • social features • mobile web access • upgrade SP2010 • … 2009 Intranet 1.0 • Intranet consolidation • 1 platform (SP2007) • 1 user experience • 1 governance • … 2014 Intranet/Collaboration 3.0 • self service collaboration • change mgmt & adoption initiative • improved social features • social Q & A • video/corporate TV • upgrade SP2013 • … 2016 Employee Portal 4.0 • new responsive UX • new IA • work dashboard • integration/APIs • newsroom & digital experience Team • … Journey ≈ all 2 years a major release, 4 minor releases per year 2017/2018 • upgrade SP2016, transform to O365 hybrid • improve enterprise search, findability & discoverability • improve and simplify social collaboration • improve daily work support • improve newsroom/editorial processes & tools • consolidate digital asset mgmt and improve video mgmt • refine KPI/analytics, governance • optimize overall UX • … Employee Portal 5.0
- 12. 01.03.2017 12 IntraTeamEventCopenhagen|ThomasMaeder Creating a simple, modern User Experience
- 13. Employee Portal User Experience Framework News Work About us Find, Ask & Discover Notifications share, discuss, learn Repositories APIs
- 17. 17 About Us
- 19. 01.03.2017 19 IntraTeamEventCopenhagen|ThomasMaeder Make it work for mobile devices
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- 26. 01.03.2017 26 IntraTeamEventCopenhagen|ThomasMaeder Benchmar k Tests Surveys Analytics KPIs Success Stories Facts beat opinions.
- 27. 27 IntraTeamEventCopenhagen|ThomasMaeder Agile is not faster, nor cheaper but you get what your users want.
- 28. An Intranet team is not enough. Intranet Team Digital Experience TeamIntranet Manager Content Manager Digital Experience Manager Product Owner Project Manager UX/UI Designer Subject Matter Expert
- 29. 01.03.2017 29 IntraTeamEventCopenhagen|ThomasMaeder (Fast) continuous improvement is tough, but it's your only option.
- 30. Thank you! LinkedIn http://ch.linkedin.com/in/maeder/en XING http://www.xing.com/profile/Thomas_Maeder Twitter @ThomasMaeder Thomas Maeder Senior Digital Experience Manager