Managing New Customers

Slide 1: Managing New Customers Harnessing the power of CRM Presented by: Curtis Barranoik President Cencomp Systems Solutions Inc.

Slide 2: Web Leads Workflow

Slide 3: Web Leads: Collect data from web forms including any custom fields

Slide 4: Web Leads: Collect data from web forms including any custom fields

Slide 5: Web Leads: Data is sent via email

Slide 6: Web Leads: Or inserted directly into a database

Slide 7: Workflow Summarized

Slide 8: Business Challenges

Slide 9: What is CRM? Customer Relationship Management

Slide 10: What can a CRM program provide?

Slide 11: How CRM Solves These Challenges Attract more prospects ■ Win new customers ■ Improve customer satisfaction Centralize customer management throughout the lifecycle, with a 360○ view of the customer

Slide 12: Value of CRM – Companies Using CRM Outperform Non-CRM Users $5,831,710 $2,221,061 $256,087 $17 8,542 Av erage Annual Rev enues Rev enue per Em ploy ee per Business CRM Non-CRM Source: AMI-Partners, 2007

Slide 13: CRM Features Business Productivity  Time management   Task management  Email management Sales force automation  Account and contact management   Sales opportunity management  Lead management

Slide 14: Account and Contact Management

Slide 15: Time Management

Slide 16: Task Management

Slide 17: Email Management

Slide 18: Additional CRM Features Marketing  Email marketing   Marketing campaign management  Web marketing Customer service  Case management   Customer self service  Knowledge Base

Slide 19: Maximizer CRM is the Tool for… Sales Marketing Customer Service

Slide 20: Meeting the Needs of Your Business with Four Editions

Slide 21: For more information Contact Cencomp Systems Solutions: 451-3089   http://www.cencomp.com/maximizer