The document discusses how Mota-Engil and weListen harnessed community software to foster employee engagement and innovation. Mota-Engil's initial approach to innovation was bureaucratic and did not leverage employee potential or share information. weListen provided features like idea sharing and project management to address these issues. It also enabled challenges, collaboration, and rewards to motivate employees and increase productivity through their knowledge and ideas.

2. Agenda
• How collabora/on can lead to innova/on
• How Mota‐Engil and weListen harnessed
community so<ware to foster employee
engagement
• How to leverage employee knowledge to
increase produc/vity

3. Benefits of Organiza/onal Innova/on
• Faster product idea/on and development
• Lower R&D costs
• Transparency within the organiza/on
• Fluidity of informa/on exchange
• Company loyalty and employee reten/on
• Transforma/ve company culture

4. Tradi&on in Innova&on:
Tradi&on in innova&on that
António Ruivo Meireles allowed for a con&nuous
Innova&on Manager market leading posi&on.

5. weListen
Carlos Mendes
Product Owner

6. How Collabora/on Leads to
Innova/on

7. Customer Collabora/on
SolarWinds Starbucks
SolarWinds keeps research Consumers can learn directly
and development at from Starbucks’ employees
approximately nine percent about how their ideas are
by effec&vely integra&ng its implemented; the
customer community with community is responsible for
its product development the launch of more than 50
model. ideas.

8. “How can employee collabora0on
lead to innova0on?”
weListen

9. “How did Mota‐Engil and weListen
harness community so?ware to
foster employee engagement?”

10. The Challenge
How to catalyze and explore the innova&on poten&al in an
organiza&on with a tradi0on in innova0on.
Mota‐Engil Pain Points
• Our ini&al semi‐structured approach bureaucra&zed our
innova&on process.
• Not leveraging the recognized poten&al of our employees.
• No integrated approach to innova&on management.
• Lack of a shared awareness and integrated informa&on on
what’s happening innova&on‐wise.

11. Some requirements
• Challenge the whole organiza/on in areas we want to innovate in
• Support idea/on (by collec&ng, discussing and evalua&ng ideas)
Ensure flow of informa/on
• Innova/on Opportuni/es, explore and develop the most innova&ve ideas
• Support innova/on project execu&on all the way to their comple&on
• Monitor Results
• Provide feedback to users (track the status of your ideas, opportuni&es and
projects)
• Rewards and Recogni/on by assign points for par&cipa&on
• Integra/on with our IT infrastructure (Single Sign On, SharePoint,
Exchange)

12. Innova/on Challenges
• Challenge Categories
• No&fica&ons
• Subscribe Challenge
• Send challenge to a
friend

13. Idea Management
• Create and Share
Ideas
• Promote or
Demote Ideas
• Collabora&ve
Discussion
• Idea Building
Blocks
• Idea Supporters
• Collec&ve Ideas
(co‐authorship)
• Innova&on‐
oriented
Evalua&on

14. Innova/on Opportuni/es
• Membership
Management &
Responsibili&es
• Assump&ons and
Restric&ons
• Risk Management
• Task Management
• Upcoming Tasks &
Milestones
• Team Wiki, Forum
and Blog
• Opportunity
Evalua&on

15. Innova/on Projects
• All Opportuni&es Tools
• Budge&ng & Cost Control
• Project Schedule
• Change Tracking
• Partnerships and Intellectual
Property
• Interfaces and Knowledge
• Outcome and Impact
Analysis

16. Innova/on Analy/cs
• Innova&on Dashboard
• Top Collaborators
• Overall and specific
Innova&on Indicators
• Correla&on Features
• Repor&ng

17. “How do you leverage employee
knowledge to increase
produc0vity?”

18. Mo/va/on
Reward Feedback Transparency Recogni&on

19. Crea/vity Sessions

20. Trainees Program

21. Recogni/on & Rewards
Par&cipa&on Points Rewards for Innovators
Recogni&on of Innovators

22. Some ongoing Innova/on Projects
Guide
BIM
Machine
Encarregados Connect
VIRMEEC2
On‐line People
Link.ME MIDI2010

23. Final Takeaways

24. Ques/ons
We will answer all ques&ons on TwiYer. To follow, please search for the
#MotaWbnr hashtag.

25. ©2010 Telligent Systems, Inc. All rights reserved. Telligent and its
symbol are registered trademarks or trademarks of Telligent Systems,
Inc. Other company and product names men&oned herein are property
of their respec&ve owners. The contents of this publica&on are subject
to change without no&fica&on and are the property of and cannot be
reproduced without the wri`en permission of Telligent . The contents
of this publica&on are not a commitment by Telligent to provide the
features and benefits described.