Visit http://www.techsoup.org for donated technology for nonprofits and public libraries! Spring is a good time to take stock and make sure your organization is prepared to remain resilient and keep the doors open to serve your community - whether you face a natural disaster or a simple server failure. During this free webinar with IT and disaster preparedness expert Lars Eric Holm, learn basic things you can do TODAY to help your nonprofit or library be better prepared ahead of a disaster and bounce back quicker after one strikes. Key Takeaways: -- Leverage mobile technologies to prepare and respond to emergencies -- Get the scoop on best practices for backup technologies -- Useful apps to help you respond, assist those in your community, and recover quickly -- And more!

1. Disaster Prep and Recovery For Nonprofits
or Libraries: Using Technology
April 4, 2017

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Presenters
Assisting with chat: Susan Hope Bard, TechSoup
Becky Wiegand
Webinar Program Manager
TechSoup
Lars Eric Holm
Disaster Preparedness Coordinator
Eden I&R, Inc

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Objectives
1. Learn about 2-1-1 and other already-existing tech resources to
support your community in an emergency or disaster
2. Consider whether your organization has backup, power, and
communications strategies planned AHEAD of any disaster
3. Discover types of mobile apps available to provide support and
response during an emergency

7. About TechSoup

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The Need Is Global – And So Are We
TechSoup’s mission is to build a dynamic bridge that enables civil society organizations and social
change agents around the world to gain effective access to the resources they need to design and
implement solutions for a more equitable planet.
Countries Served TechSoup Partner Location NetSquared Local Group
Where are you on the map?

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www.TechSoup.Global

10. Disaster Prep and Recovery For Nonprofits
or Libraries: Using Technology
Lars Eric Holm
Disaster Preparedness Coordinator
Eden I&R, Inc. (@EIR_211Alameda | @211AlamedaCounty)

11. A fast bit about Lars Eric Holm
Childhood in Alaska; learned the Yupik phrase “Upterrlainarluta”
which translates as “always getting ready”.
I am told that being ever prepared, Upterrlainarluta, is a common caution from
Yup’ik elders to young people, whether they are preparing for fishing or a trip to
the city. Implicit is the understanding that one must be wise in knowing what to
prepare for and equally wise in being prepared for the unknowable.
Always Getting Ready - Upterrlainarluta
Yup’ik Eskimo Subsistence in Southwest Alaska
James H. Barker

12. Relevant Background
• Backup software from Dantz Development
– support for seven years!
• Continuing to offer CARD‘s innovative
curriculum as Eden I&R‘s Disaster
Preparedness Coordinator.
• CARD – Collaborating Agencies Responding
to Disasters for eight years, helping
nonprofits “Prepare to Prosper!”

13. Preparedness Geek
Yes…
I am a bit of a nerd about this
topic!

14. About Eden I&R
• Eden I & R has been successfully "linking people and
resources” for 40 years!
• The only centralized source for health, housing, and human
services information in Alameda County.
• Critical information bridge between individuals in need and
human service agencies with aid.
• Our main (but not only) program is 2-1-1 Alameda County.

15. Why call 2-1-1?
• 2-1-1 is a free, 24/7/365, multi-lingual, confidential, easy to
remember telephone number that enables anyone to access
vital community services before, during, and after disaster.
• 2-1-1 resources are verified annually and updated throughout
the year.

16. What is Information & Referral, I&R?
• Helps people access health and human services including
family support, disability services, legal referrals, consumer
assistance, and counseling
• Provides in-depth assessment of needs to best link people to
one or more service providers
• Offers trained Resource Specialists to assist callers in a
confidential and safe environment

17. Finding Answers
Eden I&R is that librarian: for health, housing, and
human resources

18. What is Information & Referral AFTER disaster?
• Referrals to service providers that address immediate needs:
food, shelter, utilities, and financial assistance
• News and updates: road closures, health advisories,
evacuation information
• Crisis support: referrals to legal aid, counseling, linkages to
helplines
For life-threatening emergencies, call 911!
For everything else, call 2-1-1!

19. Why call 2-1-1 after a disaster?
• After disaster, 2-1-1 works with county government and
community partners to push verified disaster information out
to the public in a timely manner.
• 2-1-1 becomes THE Public Community Information phone
number after disaster – No need to remember new confusing
1-800 numbers.

20. 2-1-1 and disaster preparedness
• 2-1-1 participates in EOC drills and continually prepares to
respond to natural disasters (including wildfires, mud slides,
floods, earthquakes and tsunamis; as well as terrorist attacks).
• The statewide 2-1-1 network, with its back-up systems, is part
of the state’s crisis preparedness and response.
• 2-1-1 is available immediately during times of crisis, to direct
callers to changing services most appropriate for their needs.
• 2-1-1 maintains an ongoing 24/7 presence in the community; so
people are able to find the help they need whether their needs
arise a week or several years after the crisis event.

21. Who we serve
• Critical resource for thousands of at-risk individuals:
– youth
– non-English speakers
– the economically disadvantaged
– people living with HIV/AIDS
– domestic violence survivors
– the elderly
– disabled
– the homeless
– human service agencies seeking services or housing for their
clients

22. Labeled People – Slide 1:
• Seniors, older residents, frail elderly
• Extremely low income, poor, significantly below the
poverty level, and without financial resources
• Blind, visually impaired, low vision
• Single parents, lone guardians with no support systems
• Deaf, hearing impaired, hard-of-hearing (HoH)
• Limited English Proficiency (LEP), monolingual
• Emergent special needs (new needs due to disaster)
• Children, infants, unattended minors, runaways, latchkey
kids
• Homeless or shelter dependent - including domestic
violence shelters
• Chemically dependent – includes legal and illegal drug
dependence issues
• Medically compromised, low immune system, medically
fragile, contagious

23. Labeled People – Slide 2:
• Criminals, registered offenders and other clients of the
criminal justice system
• People fearful of (or refusing services from) government,
Red Cross or any unfamiliar organization
• Physically disabled - from minor issues to complete
dependence on life support
• Mentally/Cognitively/Developmentally disabled - from
minor issues to complete dependence on support
systems
• Transient needs (tourists, people needing replacement
hearing aids or glasses, etc.)
• Owners and guardians of pets/animals, people who
make life and death decisions based on animal concerns
• Culturally isolated, with little interaction outside of their
chosen community, or with most actions preferred inside
their chosen community -- religion, sobriety/recovery,
carless, LGBT), geography caused isolation, etc.

24. [Poll]
• Very fast ‘yes/no’ poll (or handraise)– are ANY of the folks
listed on these immediately prior slides served by your
agency?

25. [Poll]
• A poll about job titles/roles that includes “many hats” as one
of the answers.

26. WEAR MANY HATS?
Often “Other Duty as Assigned” and thus Hard to Prioritize.
Thus, the importance
of leveraging the
technology you already
use every day.

27. http://edenir.org
“Linking people and resources” for 40 years.
Call 211, or on-line use our resource finder.
http://www.techsoup.org/disaster-planning-and-recovery
TechSoup’s shiny new disaster planning and recovery guide.
More links about downloadable resources will be at the end of
this presentation.
Resources

28. POSITIVE FRAMING
The CARD approach eliminates the negative, fear-based conversation typically
attached to traditional “Disaster Preparedness.”
Preparedness can be about:
• protecting people we care about
• leadership
• securing preparedness funding
• safeguarding things that matter to us
• using every piece of the process as a learning opportunity
• learning how to make good decisions under stress
• having fun; learning about each other’s strengths and skills
• building a strong, empowered team.
Getting started: Keep the preparedness conversation focused on what you CAN DO and how
it will help your people achieve their goals!

29. is present when you have
preparedness as a way of being – it’s
how you operate, think, and act.
Once something is deeply embedded
as part of your culture, it can survive
and prosper even as people and
circumstances change.

30. Technology – especially mobile
technology – has fundamentally
changed how we communicate and
function.
Our pre-existing culture of
technology can be embraced to make
us a more prepared and resilient
society.

31. Preparedness + Technology
Everything has changed:
•The Internet
•Social Media
•Technology
•Public adoption of tools
•Expectations
Use Technology To:
• Build community
• Communicate
• Increase preparedness
• Facilitate emergency response
• Support your partners
• Alert and warn
• Raise money
• Build Support
• Walk the world BEING more
prepared and confident!

33. Where Are You?
Related to TRULY embracing technology for
empowering community outreach and resilience?
C.A.V.E. Dwellers
Consistently
Against
Virtually
Everything

34. [Poll]
• Where are you on the curve?
– Innovator
– Early Adopter
– Early Majority
– Late Majority
– Laggards
– Vocal Resistance

35. BACKING UP
- Motto for Dantz Development's Backup Software “Retrospect”

36. BACKING UP
What makes for good backups?
• Automated – the backups run frequently without
requiring human intervention
• Monitored – someone is regularly inspecting backup
logs, documenting media rotation, etc.
• Redundant – multiple copies, and multiple types of
backups
• Rotated – multiple devices, multiple locations

37. BACKING UP
The Holy Trinity of Backups
Three different types of backups:
• Versioned Backups - copies of your files as they appeared at
many points in time
• Bootable Backups - an exact copy of your startup disk on an
external drive
• Offsite Backups - an extra backup stored far away from your
regular backups

38. BACKING UP - VERSIONED BACKUPS
• Copies of your files at many points in time.
• Protects against file corruption, software bugs, user error
• Can recover that earlier revision of your Novel
• Use an external hard drive (not an internal drive or CD/DVD)
• Set your software to update once a day minimum, preferably
much more often.

39. BACKING UP - BOOTABLE DUPLICATES
• Also known as a “clone”.
• Exact copy of your startup disk, on external drive.
• Can boot from duplicate right away, even from a different
machine.
• Must use backup/duplication software.
• Schedule at least once a week. Daily is better.
• Update duplicate(s) before major upgrades.
• Multiple drives, rotating off-site, for especially critical
machines.

40. BACKING UP - OFFSITE STORAGE
• Stored far away: at the very least in a different building.
• Protects from local catastrophes, (fire, flood, earthquake,
tornado, etc.)
• Easiest way: cloud backup service.
• Alternatively, rotate two or three drives (versioned or clone)
• Keep away from extreme heat or cold
• Keep in secure location (not car or garage).
• Consider encryption.

41. BACKING UP
Every Friday the 13th, observe “International Verify Your
Backups Day”:
Restoring a few files to confirm that your backups are
working.
Test booting from your bootable duplicate.

42. QUESTIONS AND ANSWERS
Backup can be a topic with lots of questions…
…does anyone have any questions?

43. BACKING UP
- Sydney J. Harris, American Journalist

44. PROGRAM YOUR CELL PHONE
“Potty Poster”
Program Your Cell Phone
This will soon be available at
Eden I&R’s “Disaster Resources”
web page – in the mean time,
contact me.

45. Program Your Cell Phone to Be Your Greatest Safety Tool!
• ICE Your Phone: Add "ICE" (In Case of Emergency)
• Friends, Family, Neighbors: Program all important contacts
• Non-emergency numbers for Police and Fire Departments.
• Doctors / Hospital / Clinic
• Medication and medical conditions and allergies
• Location of emergency rally points
• Daycare providers for kids / seniors
PROGRAM YOUR CELL PHONE
To Do: From the list below, please do at least one action.

46. Program Your Cell Phone to Be Your Greatest Safety Tool!
For Smart Phones :
• Pictures of self, home, pets, kids, key people, and property
• Important documents: prescriptions, insurance, etc.
• First Aid and CPR instructions
• Apps: GPS, Alarms, Flashing Lights
• Do not depend on your memory!
PROGRAM YOUR CELL PHONE
To Do: From the list below, please do at least one action.

47. POWER
You’ve got the Power!

48. POWER
Plethora of Products. See recent article:
"30 of the juiciest portable battery chargers money can buy”
www.digitaltrends.com/mobile/best-portable-battery-chargers/

49. POWER
Powered Case
A phone case that is also a battery
Just flip the switch, and you are good to go!
Car Adaptors
A nearby source of power for many
Preparedness habit #1: Plug your phone in
whenever you drive
Preparedness habit #2: Give your friends car
chargers as gifts.

50. POWER
Pocket / keychain batteries are
inexpensive and make great
stocking stuffers
Good for a single charge, and
easily tucked into pocket, glove
compartment, desk draw, bag,
etc.

51. POWER
Solar Chargers: Check your local camping supplier.
Costs have dropped to under $200, and in some cases, under $100.

52. Staying Connected via Social Media

53. Fast Social Media Overview - Twitter
• Elections in Iran
• Attacks in Mumbai
• H1N1, Whooping Cough
• Haiti Earthquake
• Oroville Dam
"Public Information Officers" (PIOs) find that Twitter is:
- Fast: used before Facebook or Web Page updates
- Many now embed a Twitter stream in their pages
- Tailored (user picks sources)
- Cell phone accessible
- Easy; fewer skills required
- Massive public acceptance
• Deepwater Horizon Oil Spill
• Japan EQ/tsunami/nuclear
• SuperStorm Sandy
• Boston Marathon Bombings
• Recent CA Storms and Floods
Twitter was instrumental as a planning & response tool for:

54. Fast Social Media Overview - Facebook
Facebook is marvelous for:
• Engaging with government agencies
• Engaging with elected officials
• Engaging with health agencies
In an emergency, the benefits are:
• A communication tool many are familiar with
• Some agencies have a page to be used specifically for
emergencies
• Others plan to post to their existing page
• Can have an out-of-state contact be able to post on your behalf.

55. Fast Social Media Overview - LinkedIn
LinkedIn is about professional connections:
• The largest online Business Networking platform in the world
• Nearly half of all members are outside the U.S.
Benefits:
• Establish and maintain connections to partners beforehand.
• Status Updates (140 character messages) can be sent from
your cell phone.
• Receive expert advice or suggestions from your network - very
useful in emergencies.
• Can link other applications to your LinkedIn profile: Twitter,
WordPress, SlideShare, Polls, etc.

56. Real World Response for #OccupyOakland

57. Preparedness Apps
There’s an App for That!

58. TYPE OF APPS

59. Nixle

60. 511 Transit

61. Weatherbug

62. GroupMe

63. Flipboard

64. Dropbox

65. 1Password

66. First Aid & Care

67. Police Scanner

68. Recorder HD

69. NIMS ICS Guide

70. iBanner

71. Pocket CPR

72. iTriage

73. Skype

74. Siren Machine

75. Jibbigo Translator

76. What Are You Going to Do???

77. Tools and Resources:
Eden I&R: “2-1-1 in Disasters/Emergencies”
This is in the process of updating, so keep an eye!
Coming Soon: Downloadable Resources, such as Potty Posters!
edenir.org/211DisastersEmergencies.html
TechSoup:
The Resilient Organization: A Guide to IT Disaster Planning and Recovery
www.techsoup.org/disaster-planning-and-recovery
Resources

78. Take Control of Backing Up Your Mac by Joe Kissell
https://www.takecontrolbooks.com/jot-backing-up
This is the current advice and standard for Macintosh backups. While this is
centered around Macintosh backups, it's not difficult to generalize this advice.
The Complete Guide to Backup Management
by Dorian J. Cougias and Tom Dell.
http://www.amazon.in/Complete-Backup-Management-Network-Frontiers/dp/0121925625
While this is an older book, it encapsulates much of the knowledge I gained at
Dantz.
Bibliography

79. Transform everyday brilliance
into disaster resilience!
Eden I&R offers
Disaster preparedness trainings for all!
Prepare for the unexpected and participate in a full range of free disaster
preparedness trainings, ranging from personal preparedness to agency response and
long-term recovery.

80. Trainings Offered
• Build a SKIP (Safety Kept in Place) kit with everyday household
items
• Make a Disaster Preparedness Plan for staff, volunteers, and clients
• Create an Agency Emergency Plan
Designed to meet the preparedness needs of staff, volunteers, and clients of
nonprofits and community-based organizations, choose the trainings that are right
for your group:

81. Trainings Offered (2)
• Learn about Incident Command System (ICS) and disaster response
• Incorporate social media and technology in plans and responses
• Empower parents and practitioners with preparedness tips for specific
populations: children, seniors, caregivers, persons living with disabilities,
etc.

82. Please Connect!
Contact
Lars Eric Holm
Disaster Preparedness Coordinator
510-727-9516
leholm@edenir.org
online at:
LinkedIn.com/in/LarsEricHolm
Facebook.com/LarsEricHolmWork
Twitter.com/LarsEricHolm
Made possible from generous support by WALTER & ELISE HAAS FUND
Proudly presenting curriculum developed by
CARD - Collaborating Agencies Responding to Disasters

83. Please connect to Eden I&R
Eden I&R can be found online at:
www.edenir.org
Facebook.com//211AlamedaCounty
Twitter.com//EIR_211Alameda
Youtube.com/user/211AlamedaCounty
Please consider creating a recommendation on LinkedIn, giving us a shout-
out on any social media platform, sending a note of thanks and appreciation
to our funders.
We greatly appreciate your support!
Thank you!

84. www.techsoup.org/disaster-planning-and-recovery

85. Questions?

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