Learn how Vodafone has provided end-to-end visibility across services by building an Operational Analytics Platform. In this session, you will hear how Stefan and his team manage legacy, on premise, hybrid and public cloud services, and how they are providing a platform for complex triage and debugging to tackle use cases across Vodafone’s extensive ecosystem.

1. Operational Analytics
in a hybrid
environment
Stefan Ciobanu
22 November 2022

2. © 2022 SPLUNK INC.
Today’s Speakers
Strategic Advisor
Splunk
Shaun Cooney
Manager & Acting Product Lead, Architecture &
Platform Engineering
Vodafone
Stefan Ciobanu

3. © 2022 SPLUNK INC.
The Unified Security and Observability Platform
Events | Logs | Metrics | Traces
On-Prem
Data Centers
Public Clouds Edge
Community-Built Custom-Built
2,800+
Splunkbase
apps
Build apps for
your unique
needs
Splunk-Built
Security Observability
Third-Party
Tools
Apps /
Services

4. © 2022 SPLUNK INC.
Trusted by the
World’s Leading
Organizations
Nonprofit
Manufacturing
Travel and
Leisure
Financial
Services and
Insurance
Telecoms
Energy and
Utilities
Government
Healthcare
Technology
Cloud/Online
Services
Retail
Education

5. Operational Analytics
in a hybrid
environment
Stefan Ciobanu
22 November 2022

6. C2 General
Our new positioning – Together We Can – reflects our belief that, when
working together, humanity and technology can find the answers and create a
better future for all.
6
We are known for our technology, but the truth is, it is humanity that
drives our business forward.
That is why we have been asking ourselves some big questions:

7. C2 General
7
About the department | Technology_VOIS
130 Petabytes
Data Storage
+1,600
Applications
Operated
+40k Managed
Servers
4,000+
Development FTE
+160k/month
Test Cases
+1k Security devices
managed globally
+14,000 FTEs
+300k/month
tickets
225k/month
Service Desk
Contacts
+5k Security events of
interest triaged / month
2k+ Users Ops
Analytics Platform
46k chats / month
handled by Tobi
Mission: Deliver world class IT services focused on speed, scale, efficiency and value to our stakeholders by
creating culture of spirit and purpose, build future ready workforce and leverage technology to differentiate
Vodafone at the marketplace
Vision: to be the trusted partner of choice across Vodafone for technology services - breaking silos &
transforming into true shared services model

8. C2 General
8
The Challenge | The Evolving IT Operating Model
Data Driven Feedback Loop ( Leverage Operational Analytics Platform)
Security & Privacy (by Design)

9. C2 General
9
The End Goal | Evolve on the analytics maturity model
Observe (Monitor)
Augment &
Accelerate Failure Prediction
Automated
Diagnostics &
Resolution
Descriptive
What has
happened?
Data
Diagnostic
Why did it
happen?
Pattern
Predictive
What will
happen?
Predict
Prescriptive
What should
I do?
Zero-Touch
Operations
 Service Operations Dashboards
 Business Impact Dashboards
 Accelerate incident resolution & root
cause analysis
 Anomaly Detection & Event Correlation
 Service Failure Prediction
 Automated Ticket Routing
 Automated Diagnostic
 Autonomics Services
Key Service Operations KPI

10. C2 General
10
The Journey | 10 Years of Experience
2012 - 2018 2020
2019 2021 2022
People
&
Process
Architecture
Continuously
developed the
platform into a
geo-resilient
solution
Created the
Center of
Excellence team
that will run the
platform
Started definition
on how a
distributed
operating model
would look
Redesigned the
whole platform to
the make it
scalable and to
allow it to ingest
data external to
Vodafone
networks
Integrated the
platform in the
ITSM ecosystem
Consolidated all major
platforms into one &
scaled out the COE
Developed a
standard internal
training plan
Deployed Splunk ITSI
as a Service
Initial concept on
how a multi-
cloud & on-
premise Splunk
deployment
would look
Go Live of the
hybrid on-prem
multi-cloud
platform
Splunk WLM –
fair usage
policies applied
Standard
integration
patterns on cloud
Automated user onboarding
process & standard data
onboarding form
Passed the 2000
users’/month
mark
Partnered with
Splunk to offer
large scale
trainings

11. C2 General
The Use Case | E2E User Experience Analytics
Support & Self
Care
Sales & Retention
Payments & Top
Ups
Billing & Rating
Customer Enablement Services
Business
Teams
Customers
API Management
OpCo Micro
Services
Common Micro
Services
Web Application
Server
MyVodafone
Identity
Authentication Layer
Content
Managemen
t
Content
Product
Catalogue
BSS & OSS Stack
Integration
Gateway
Service Exposure Gateway
Middleware Suite
Billing CRM
Provisioning
IT Operations
Teams
MyVodafone

12. C2 General
Value Gained
Business
• Full visibility on
customer user
journeys in order
improve processes
• Real-time business
dashboards to
support decision
making during major
events
Operations
• Accelerated incident
triage and root cause
analysis
• Anomaly detection for
quick interventions
• Enabled intelligent
automation to
achieve zero touch
operations
Security &
Compliance
• Achieved GDPR
compliance
• Consolidated security
access logs
Real-time
Sales
Dashboards
during Black
Friday
E2E User
Journey on
MyVodafone
50%
Reduction on
MTTR for
onboarded
platforms
6+ TB on
daily
ingested
data
2000+ Users
The go to
platform for
Security
Access
logging

13. C2 General
13
Lessons learnt
● Empower the operations team on the platform – they know their data and are
the best to leverage it
● Balance between horizontal large-scale onboarding & vertical e2e
onboardings
● Standardize and automate everything around the platform
● Let the use cases drive your roadmap and strategy
● Document your success stories as you go

14. C2 General
14
Future Roadmap
Simplify the scaling and
management of Splunk
Splunk Operator
The Platform of
choice
Enterprise Security
Grow usecases outside IT
Ops
Internal CSM
Establish internal
practices
Observabilty Pipelines
Move all monitoring into
modern observability
model