1. IM COMPLIANCE REGULATIONS
WITH CORPORATE
EVOLVING
& WHY COMPANIES USE THEM
FEATURES & BENEFITS OF CORPORATE IM
• Real-time Communication
• More immediate, less time consuming than email
• Less disruptive than phone
• Allows group collaboration, replacing long email chains
• Detects presence
• Can send files and attach/preserve with the converastion msp
• Saves server space (over email)
• Easy to implement – few barriers to entry or use
• Available on multiple devices - desktop/mobile/tablet
THE EVOLUTION OF CORPORATE IM USAGE
Worldwide IM accounts are expected to grow from over 3.4 billion
in 2013 to over 4.4 billion by year-end 2017, representing an
average growth rate of about 7%.
One in three IM users now utilize IM as much or more than e-mail,
and many predict that IM usage will outstrip e-mail usage within
the next few years.
85%
More than 85% of all businesses and organizations now
make use of IM.
20-25% report improvement in productivity.
TWO CORPORATE VENDORS
• Integration across MS IT Suite (coexist plan)
• Can deploy for IM/Presence and ad-hoc
web-conferencing then expand later to VOIP Network
• IM/Presence
• Can use strictly as a soft phone, or strictly as IM/P,
or both
• Cloud and On-Premise solutions offered
• Can provide IM/P to inter/intra domain federations with other
enterprise systems
• Lync Skype federation allows users to IM/P & talk
between the two • Integration into other Collaboration products such as WebEx,
Calendar, and MS Office
• Can easily escalate communications from IM/P to
voice to video to WebEx meeting
GENERAL IM CONVERSATION REGULATIONS
30% of companies using IM have a
way of tracking and archiving these
communications
40% of companies polled do not have
a system of keeping the history or a
searchable archive in-house
IM is often overlooked as a crucial
piece of information management
30% 40%
!
Simply blocking all IM or P2P services would place these businesses at a competitive disadvantage in the marketplace. The preferred
solution is to allow properly controlled use of these services.
AvailabilityConfidentiality Integrity
Excess litigation costs Loss of customer
confidence
Loss of intellectual
property
The top three information governance failure risks
Maintain, protect, and
assess compliance issues
Establish and
implement controls
Identify and remediate
vulnerabilities and deviations
Provide reporting
that can prove your
organization's compliance
At the heart of most regulations is the intention of protecting the
information that impacts a corporation's stakeholders
These laws can be distilled down to their essential goals
INDUSTRY SPECIFIC REGULATIONS
Regulated industries are required to preserve and keep accessible and expanding volume of records across endless systems used for
internal communications and customers.
Financial Services - FINRA
Requires that all instant messages
be retained and retrievable
Government – Freedom of
Information Acts
Requires that agencies produce
copies of instant messages upon
requests
General Business
Requires you to produce records
within a reasonable time frame
upon receipt of a subpoena or
other valid request
WHAT DOES IT TRULY TAKE TO BE COMPLIANT MPS WITH THESE MANDATES?
DOES SIMPLY STORING RECORDS IN A DATABASE MAKE YOU COMPLIANT? NO!
Compliant!
Audit Trail
Prove your records are
complete and unmodified
Digital Signatures
Verify the integrity
of your records
Compatibility with third-party
compliance products
Integrate your IM compliance
solution to one platform for
UC compliance
Access/Security
Manage identities and
authenticate users
Delegation of Duties
Assign administrative and
end-user rights/roles to your records
Legal Hold/Litigation Hold
Save your records indefinitely,
overriding other controls
Compliance Warning Message
Alert users that their instant
messages will be stored; trigger
alerts/controls when security
or compliance is breached
!
As you can see, compliance requires much
more than just storage. It is critical that you
research your options before settling on a free
or low cost solution. The true cost of the wrong
solution can be enormous.
For more information
about ISI’s IM Compliance:
WWW.ISI-INFO.COM
© Copyright 2015 ISI Telemanagement Solutions, Inc. 1051 Perimeter Dr, Ste 200 Schaumburg, IL 60173