Upskilling and Training of the professional is what we aim at ShopShaadi.com. Explore our in detail guide of how we train our professionals to deliver skilled services. Not only hygiene we focus on each and every step of their skill and personality development. Keep intact to explore more.

1. PROJECT
GUIDELINES
ABOUT US
VENDOR
TRAINING
MANUAL
STRICT PROTOCOLS TO BE FOLLOWED BY THE VENDORS
FOR BRINGING UNIFORMITY ACROSS VARIOUS SERVICES.
SHOPSHAADI TRAINING MODULE:
SAFETY AND HEALTH GUIDELINE
HOSPITALITYPROTOCOLS

2. About : SHOPSHAADI.COM
A unique and first-of-its kind digital platform
bringing uniformity in the unorganized wedding
sector with one-stop-shop solution to all the
wedding needs.
- ASSURED SERVICE REQUESTS
- FLEXIBILITY IN SELECTING THE JOB
- EQUAL OPPORTUNITIES
- FIXED AND FAIR PRICING
- PROMISING DELVERABLES WITH QUALITY
WORK

3. WHY JOIN
SHOPSHAADI.COM
As we all know wedding industry doesn’t have any regulatory
authority which safeguard the interest of vendors. We will
make sure that our partner vendors get their
commission/payout without hassle within the time span,
sometimes in before starting the service.
- BECOME OUR VALUED PARTNER WITH
SHOPSHAADI.COM
FARE
PRICING
Become a
Partner
Assured
Business
Perks and
Benefits
BENEFITS
Insurance

4. ISSUES FACED DURING THE
SERVICE
DHOLWAALAS
• IRREGULARITIES IN PAYOUTS
• MISCONDUCT AND BAD TREATMENT BY THE GUESTS
• DOESN’T COUNT AS A PROFESSIONAL SERVICE
• FAIR PRIING DUE TO TOO MUCH COMPETITION IN THE MARKET
• UNCERTAIN SERVICE PERFORMING TIMINGS
• NO GUARANTEE OF AGREED AMOUNT
People Organization
VENDOR CENTRIC APPROACH

5. STEPS OF TRAININ
1. Greetings Protocols
SHOPSHAADI TRAINING MODULE:
LET’S GO DIGITAL AND CHANGE THE WAY THE INDUSTRY
OPERATES IN TERMS OF UNCERTAINITY.
BRINGING PROFESSIONALISM TO THE SERVICES AND LIST
OURSELVES UNDER SKILLED VENDOR CATEGORY.

6. 1. GREETING
PROTOCOLS
• REACH THE ADDRESS: INFORM SHOPSHAADI OFFICIALS
UPON YOUR ARRIVAL.
** Address locations to be provided on google maps, call the client only when difficulty in finding the
address and keep it respectful.
• ALWAYS GREET THE CLIENT WITH NAMASTE WITH FOLDED
HANDS WITH GRATITUDE.
• ASK FOR PERMISSION BEFORE ENTERING THE
HOUSE/VENUE.
S.

7. 2. HYGIENE
PROTOCOLS
Safety in today’s times is first and
foremost requirement.
STAY
PROTECTE
D +
STAY SAFE

8. A. MASK UP
USE BRANDED MASKS ONLY Ensure you are wearing branded Shopshaadi, WHO approved masks as
you arrive the service location.
Secure the mask behind your ears, cover your moth and nose both and do
not remove the ,ask while in gathering.
GRAPHICAL REPRESENTATION
USAGE:

9. B. AAROGYA SETU
Show the status
a. Make sure the aarogya setu app is
downloaded in your mobile and status is
updated.
b. Before entering the service location, make sure you
showcase the aarogya setu app and commence the service
if the client is assured,

10. C. Sanitize
At regular intervals
It is important to maintain hand hygiene at all times. Do not
hesitate to ask for sanitizer in case
- Your sanitizer has finished
- You forgot to carry the sanitizer
- You dropped the bottle or can not find it.
First
thing
30 mins
• As you enter, Sanitize your hands
in front of the client before starting
the service.
• Ensure you use the sanitizer
every 30 mins or whenever
required.

11. D. Clean up
Spray your clothes,
shoes and
equipment
It is important to maintain hand hygiene at all times.
Do not hesitate to ask for sanitizer in case
- Your sanitizer has finished
- You forgot to carry the sanitizer
- You dropped the bottle or can not find it.
First
thing
Ensuring
• Spray the disinfectant on your
equipment and shoes before
entering the house.
• Make sure you show the guests
the protocols taken for their
feedback and star rating.

12. E. Maintain Distance
Practice social distancing
- 3FT DISTANCE
- MAKING SURE GUESTS MAINTAIN THE GUIDELINES
- POLITELY REQUESTING THE CLIENT
- PERFORMING THE SERVICE FROM A SAFE ZONE
3 ft
Ask for a designated space to perform and
politely request guests to keep a safe
distance.
Social distancing

13. 3. SERVICE
Protocols
STRICT STEPS BEFORE PERFORMING THE
SERVICE:
• Ask the client to share the OTP after entering the house and
before performing
• Humbly ask the client for the payment mode and offer the QR
code or link to make the payment before the performance
• Check the time with the client before beginning the
performance
• Show the received message of the payment and start
preforming .

14. 1. Dress option should match with the option selected by the client at the booking.
2. Wear proper closed shoes.
3. The Dhol should be in a proper playing conditions with back up options in case of any
damage while performing the service.
4. Clean and ironed clothes to be worn at the time of the service
5. Shopshaadi Badge to be around the neck at all time while performing the service.
Type of Costume and cleanliness
4. DRESS/ATTIRE
Protocols

15. 1. Never ask for extra amount as already decided. (NO TIP)
2. Tips should be accepted only when offered by the client directly to the
artists.
3. Money thrown should strictly be not collected in the middle of the
performance or anything done that disrupts the performance.
4. F&B break will be allocated prior, no food and beverage to be asked from
the client, apart from Water if needed.
5. If any chair or table is required, should be asked prior to the performance
and should strictly be disinfected and returned to the client after the
performance.
5. Performance
Protocols

16. 1. Play trending beats and stick to your style of performance as selected.
2. understand the tempo of the event and play accordingly.,
3. Always, keep the energy up.
4. Never divulge with the family and into family matters and stick to your
performance
5. Always maintain a safe distance with the guests and apologies if by
mistake you have contact of any sort.
5. a) Performance
Protocols

17. 6. SOS / Emergency
Protocols
RED FLAGS:
• Client insisting to start the service
without paying the money
• Client insisting to perform even
after the performance time is over
• Using abusive language and
engaging in fist fight
• By mistake some damage to the property
happens.
WHAT TIME TO CALL FOR HELP?
• Never engage in heated argument with the
client even if they client is being irrational.
• Always address the situation to the
authorities at Shopshaadi.com
• Always be respectful and polite in
turning down the requests from the
client.
How to Act?

18. Shopshaadi and You
Work Relationship
You are a partner and will be treated as such.
Shopshaadi.com gives you an opportunity to pick up the booking from the
comfort of your house and at fixed pricing without getting into the hassle of
negotiations and payment issue after the job completion.
- We will help you enhance and polish your skill and you will be called our
partnered artists.
- Categorizing you amongst the artist category other than just vendors.

19. Break-away
NOW TIME TO:
F r o m t h e t r a d i t i o n a l m e t h o d s o f c a l l i n g a n d
n e g o t i a t i n g a n d b e d e p e n d e n t o n t e c h n o l o g y f o r
b u s i n e s s .

20. • Sign the NOC with Shopshaadi.com
• Find the job
• Complete the job
• receive the payment
How it works?
SIMPLE
STEPS
Everything automated
- Freedom to switch off at any
time you like
Get the assured lead Accept the service Perform

21. Promise
To prioritize and get the
authenticated
Shopshaadi.com seal
We take the booking amount as 25% of the total
price quoted from the service.
The Price is fixed at your end and the price list will
be changed from peak season or date of wedding.
What will Shopshaadi Earn?
25% Profit sharing
Partnership

22. THANK YOU.