By Carl Marning - Cisco Services In today's global market, talent is both the most important corporate resource, and the one in shortest supply. This presents service industry leaders the world over with an increasingly difficult and important challenge - where will your talent come from in the future? In this session, Carl Manning of Cisco discussed how to build a diverse pipeline for talent, the business case for making career development core to the organization and how to challenge and develop top talent.

1. Breaking Through
t he Tal ent Barrier
Carl Marning
P r e s e n ta tio n _ ID ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o C o n fid e n tia l 1

2. Agenda
Cis c o O v e rv ie w
S e t t ing t h e S c e ne : Mak ing c are e r d e v e lo p m e nt c o re t o
t h e o rganis at io n
H o w t o b u ild a d iv e rs e p ip e line f o r t ale nt
Ch alle nging & d e v e lo p ing t o p t ale nt
Clo s ing
P r e s e n ta tio n _ ID ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o C o n fid e n tia l 2

3. C is c o O v erv iew
P r e s e n ta tio n _ ID ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o C o n fid e n tia l 3

4. T h e C i s c o V i s i o n…
Changing the Way We
Wo r k , L iv e, P l ay, and L ear n SM
W o rk L iv e P lay L e arn
…and M i s s i o n S hap e the f u tu r e o f the I nter net b y
c r eating u np r ec ed ented v al u e and
o p p o r tu nity f o r o u r c u sto m er s,
em p l o yees, inv esto r s and ec o system
p ar tner s
P r e s e n ta tio n _ ID ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o C o n fid e n tia l 4

5. Cisco Globally
O t t aw a, Canad a L ond on
Am st er d am
San Jose, CA B ox b or o, M A
Sh ang h ai
H er nd on, V A T el Av i v
R al ei g h , N C B ang al or e
R i c h ar d son, T X D u b ai
Si ng ap or e
62,000 employees in 70 countries
Sy d ney
3 00+ of f ice loca tions, 3 h ea d q ua rters
1 / 3 E ng ineering / I T , 1 / 3 S a les, 1 / 3 a ll oth ers
P r e s e n ta tio n _ ID ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o C o n fid e n tia l 5

6. Cisco T e ch n ical S e r v ice s
Cor e t o t h e O p e r at e P h ase of t h e L if e cycle
S c al e o f the O p er atio n
E ng ineering support ‘centre of ex cellence’
d ea ling in tech nica l esca la tions
A pprox . 70000 serv ice req uest per month
w orld w id e in a d d ition
24 / 7 ‘F ollow th e S un’ mod el
P eople core to opera tion
– R e s p o n s i b l e f o r t h e e n d -t o -e n d s e r v i c e
d e liv e r y
P r e s e n ta tio n _ ID ©2 0 0 6 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o C o n fid e n tia l 6

7. Cisco T e ch n ical A ssist an ce Ce n t r e
Global A v ailabilit y
Worldwide locations
S atellite locations
M aj or su p p ly p oints
T e c h n ic a l A s s is ta n c e C e n tr e s
• 7 x 2 4 x 3 6 5 lo c a lis e d s u p p o r t s tr u c tu r e
• 4 m a in c e n t r e s : S y d n e y , S a n J o s e , R a le ig h , a n d B r u s s e ls
• A c c e s s to f ie ld e n g in e e r s in 1 2 0 c o u n t r ie s
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 7

8. S e t t in g t h e S ce n e
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 8

9. B u r s t i ng o f t h e do t . c o m B u b b le
N a sd a q C omposite
I nd ex ( 1 9 9 9 – 2000)
D ow J ones
C omposite I nd ex
( 1 9 9 9 -2000)
S o u r c e : S w is s B a n k in g In s titu te , U n iv e r s it y o f Z u r ic h , S w it z e r la n d
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 9

10. M ak i ng ‘P eo p l e D ev el o p m ent ’ C o r e t o t h e
O r gani s at i o n
B u siness Case
2001 D otcom B ub b le
–R e s u lts o f th e e n d u r in g d o w n tu r n
–C o n s o lid a tio n
P ost 2004
–O p p o r tu n itie s / g r o w t h
–c a u s e s h ig h a ttr itio n c o s t
T h ink T a nk occurred :
H ow ca n w e ma na g e our ta lent b etter?
H ow d o w e inv est a nd lev era g e ex isting
stra teg ies a nd new initia tiv es?
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 10

11. P eo p l e D ev el o p m ent as C o r e
Ex isting P r o gr am s
U til ise 3 ‘E’s’
– Ex p o su r e
– Ex p er ienc e
– Ed u c atio n
Cisc o ’s Cu l tu r e o f D iv er sity and I nc l u sio n
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 11

12. Building a Diverse
P ip eline
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 12

13. B u i l d a di v er s e P i p el i ne f o r T al ent
Co nnec ted D ev el o p m ent p r o gr am
F eed b ac k
M ore f ocus on ca reer d ev elopment
S tr engths-o r iented p r o c ess
G row ing self -a w a reness
A lig ning employee ca reer g oa ls w ith
C isco' s b usiness g oa ls
A d o p ted as w o r l d w id e p r o c ess
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 13

14. H o w t o b u i l d a di v er s e p i p el i ne f o r t al ent
R ota tions w ith in T ech nica l S erv ices
C h in a > A u s tr a lia
A u s tr a lia > S o u th K o r e a
U S > a c r o s s th e w o r ld
L ea d ersh ip a nd a w a reness prog ra ms
In c lu s io n a n d D iv e r s it y
M ic r o in e q u itie s
R ea ch out to ed uca tiona l institutions
I nterv iew processes f or culture a nd f it
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 14

15. H o w t o b u i l d a di v er s e p i p el i ne f o r t al ent
Cisc o G l o b al T al ent A c c el er atio n
P r o gr am
L a unch ed in A mma n, J ord a n.
Co l l ab o r atio n d u r ing ind u c tio n and
tr aining
T ech nica l S erv ices, A d v a nced S erv ices,
S a les E ng ineering & I T
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 15

16. E x p andi ng C u l t u r e o f D i v er s i t y
G en Y
B ab y B o o m er / G en X
T ec hno l o gy U sage
D iv er sity and I nc l u sio n
F u tu r e Wo r k f o r c e I nitiativ e
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 16

17. T h e P o w er o f C o l l ab o r at i o n v i a W eb ex
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 17

18. Develo p ing T alent
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 18

19. C h al l engi ng & D ev el o p i ng T o p T al ent
Co l l ec tiv e r esp o nsib il ity
I nd iv id ua l a nd lea d ersh ip tea ms
Enc o u r age an o p en env ir o nm ent
F o r m al T al ent B o ar d s b i year l y r ev iew
Co l l ab o r atio n ac r o ss w id er f u nc tio nal team s
– S uccession pla nning rota tions
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 19

20. I n C l o s i ng
T al ent m anagem ent a c o r e f u nc tio n o f Cisc o
R eq u ir es str o ng l ead er ship and v isio n
M ak e a p er so nal c o nnec tio n
O u r p eo p l e ar e o u r gr eatest asset
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 20

21. Q and A
P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 21

22. P r e s e n ta tio n _ ID ©2 0 0 8 C is c o S y s te m s , In c . A ll r ig h ts r e s e r v e d . C is c o P u b lic 22